Palms Pool is a very reliable service. They do a great job with my pool. My pool guy comes every week without fail and keeps my pool in tip-top shape. read more

We purchased a home where the previous owners had been using Palms Pool, so we decided to continue with the company rather than start over with someone new. Initially, communication was decent. Jaelyn, the company's administrative staff member, was very friendly and somewhat explained the services they provided. It was challenging to get her on the phone as she preferred to text message. She told us that if we weren't happy after a few months, we could simply part ways and hire another company. Looking back, I should have recognized it as a warning sign when she mentioned they had hundreds of accounts but were understaffed, hence why her communication was inconsistent. But, because she seemed so friendly I decided to give Palms Pool a try. After moving into the home about a month later, we immediately noticed the pool had turned a shade of green and hazy--even though there had been no lapse in service between the previous owner and us. Unfortunately, that was just the beginning. Over the next two months, we had four different technicians service our pool. After reviewing our Ring camera footage and speaking with two of the technicians, it became clear that every technician was maintaining the pool differently. Most visits lasted no more than three minutes, and sometimes the technician didn't even bring the service cart to the backyard. One technician admitted he had no idea what type of pool system we had before simply pouring chlorine into the pool. Another added salt without testing the water first. When yet another technician finally tested the chemistry, she told us our chlorine level was approximately three times higher than it should have been. As a result, my skin was irritated for nearly two weeks, and we couldn't safely use our pool until the chemical levels returned to normal. One technician even expressed concern that the inconsistent maintenance could potentially damage our chlorinator. Beyond the water chemistry issues, many of the routine maintenance tasks outlined in the service agreement simply weren't being done. The pool surface often wasn't skimmed, and the tile line wasn't scrubbed. See pictures. Those items were only completed after I specifically called the company to complain. We gave Palms Pool multiple opportunities to correct these problems because we genuinely wanted the service to improve. Unfortunately, it never did. When we finally decided to cancel service, the experience became even more frustrating. Despite originally telling us we could discontinue service if we weren't satisfied, Jaelyn insisted we provide 30 days' notice and attempted to require us to pay for services we no longer wanted. It was completely inconsistent with what we had been told when we signed up. I also requested to speak with the owner, but despite that request, I never received a return phone call. I was able to find his number online. I left a voicemail and it was never returned. In the end, I spent more time calling and trying to fix problems than the company seemed to spend maintaining my pool. The inconsistent service, lack of quality control between technicians, poor communication when issues arose, and refusal to stand behind what was promised made this an incredibly frustrating experience. We left with a pool that wasn't properly maintained and the feeling that our concerns simply weren't valued. Based on our experience, I cannot recommend Palms Pool. read more

Palms Pool Services,LLC - Tiles were grossly neglected, even though the contract stated they were to be scrubbed weekly. - Pool Cleaners Near Me - Jupiter, Florida

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I cancelled Palms Pool because they sought to charge double for repairs that were needed. After sending an email cancelling the monthly service and not to charge my account for July, they did it anyway. They are unresponsive to my daily phone calls to process a refund. read more

We tried to use Palms Pool Services for the last two years. We were gone for four months and Palms never cleaned the leaf basket in front of the pump despite that being in the contract. Our pump got fried given the basket issue and had a cost of $600 to replace. When I asked about it they said they were not responsible and when I canceled the contract they collected the last 30 days in our contract. Slowly many of the people on our street have moved away from Palms. I would not recommend them as a cleaner or good business people. read more

What can one say about Palm Beach Pools? That the owner, Peter Marcello Jr, cares about your being pleased? No, I can't say that. That the owner gives a whit about your questions or concerns? Nope, can't say that either. That the owner, who doesn't wish to be involved in any way with his clients other than collecting monthly payments, hired a competent person to deal with problems? Sorry, I can't say that either. The fellow who does my cleaning is ok, no complaints. But every company is reflected by the person at the top. It is infuriating trying to reach someone with any knowledge at this company. The owner, I am told, does not wish to speak with clients. With 600 monthly clients at about $100 per month, I suppose he doesn't have to. read more

Peter, I was not "offended" by your quote. Considering you have about 20 one-star reviews on google then I guess I am not alone that I am "offended" by your company's business practices. Your quote was a scam. You push NEW Pentair products yet claim to be a repair service. You should be transparent with customers that you do not know about warranties for other products then because I was able to get our equipment repaired for FREE. It's interesting you do not know about warranties from other companies yet other pool repair services clearly DO. read more

My mind is blown. You know how many times they didnt show up because of the "rain"??? This is florida!!! These people are straight up SCAMMING! read more

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I highly recommend Palms Pool Services. They consistently show up, take their time and make sure to treat my pool like their own. The office staff is very responsive and always makes me feel heard. I feel like they truly care about their clients. I've had a few of their techs and they've all been fabulous! read more

I originally had a nice young man cleaning my pool. He unfortunately sold to this company and they had a very good pool guy at first so I didn't mind. Something happened to him and the new guy they "hired" (I assume he's a sub contractor) would only come to my pool and dump 1 yellow chlorine container in it and leave. I brought this up many times over the months and even had to buy my own chemicals to fix the mess he would leave consistently. My kids would have to skim the pool themselves before they could swim. We've been here for 4 years and I know how a pool should be cared for. He NEVER checked the water to balance it. Only vacuumed if it was obviously in need (most of the time). NEVER scrubbed the tiles, NEVER skimmed, only added shock when prompted to and even then not enough. NEVER added any base or acid or anything besides chlorine. Unreal. Even after I would fill the pool with 6 inches of water due to massive evaporation. I've complained almost weekly and they simply "apologize" and still charge me. Stay far far away if you live in Port Saint Lucie. read more

Palms Pool Services,LLC - He "cleaned" yesterday... - Pool Cleaners Near Me - Jupiter, Florida

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Palms Pool Services are the worst!!! Arrogant ownership...terrible workers and horrible communications.... They're overpriced and the resultant pool will probably be a continuing headache!!! There are many other better and more affordable pool companies!!! read more

I was worried when our pool service was sold to Palms recently just because of the reviews I was seeing. However, I contacted them regarding an issue, and Jennifer (at the office) helped me immediately. Our tech Jacob has been really efficient and professional, and I'm very pleased with how our pool has been maintained so far! read more

Awesome service! Peter and his team go above and beyond expectations. The pool is always sparkling and if a customer needs repairs done he has a worker out there next day. Quick and easy you can count on them! read more

We also inherited this company through a transfer of ownership. Our service tech, Bruno, was the best but the office staff was so incompetent and unbearable that after 1 1/2 to 2 years we could not stay with the company. We quit their services and four months later started getting threatening emails and phone calls saying we had not paid the last four months. It took awhile to clear up that we had not received any services for those four months. The great pool service was not worth the headaches from the office staff. read more

Thank you Peter for your reply, after six months. Unfortunately everything in your statement was a lie. Your company never refunded me the $1200 you overcharged. I had to get American Express involved and they pulled the funds. Second my husband and I have the same last name. But points for creativity in your lies to cover up your criminal enterprise. Third my husband never called to also pay for the pump after I already did, your thieving staff called him and lied to him to get another charge off of us. And last the resolved in less than a week is a total joke. As it wasn't until two months later that the payment was finalized as YOUR ERROR by American Express. Look forward to hearing more of your lies in six months. read more

Horrible. We "inherited" their service from the prior owners a year ago, and until I recently fired them and hired someone else did I realize how dirty my pool was for a whole year. Office staff is rude, and pool guy just decided he wasn't going to show up to clean our pool on the last week of their service. No ramifications, no refund. He would come weekly to service the pool and would be here about 10 mins. New guy is here 25-30 minutes - EVERY TIME! Do not give these people your hard earned money. read more

This company is incompetent. Service is poor. Communication is terrible. It is no wonder why the office staff didn't seen at all taken when I told them I wanted to cancel service. I am guessing this happens all the time. These guys are great if you want to pay top dollar for mediocre pool service. Heads up, if you do use this company, make sure you are home and watching what goes on. read more

Absolutely the worst customer service I've ever experienced. Did not return phone calls for days. Even the emergency number never called back.. Erratic service. My filters were not cleaned regularly. Left my pool a mess! read more

Palms Pool Services,LLC - Photo taken same day after I was told my pool was serviced - Pool Cleaners Near Me - Jupiter, Florida

Literally the worst customer service I've ever dealt with in any situation in my 34 years of life. Had the greatest pool guy for years and he sold his route to this company. My pool has looked like a swamp since switching to this company. We have emailed about us being unhappy a few times now and the response was always generic. They have never cleaned our pool filter (which the old company did weekly) and then when we asked why our pool was turning green he said he would put more chemicals in it and maybe we needed a new filter. He took our filter out and didn't clean it but just left it out on the patio and turned the pumps off.... I didn't realize any of this nor was I informed and my pool has just progressively gotten swampier. Emailed Chelsea on a Tuesday I believe and said they "would take care of it this week". Followed up on Thursday and she said they "ordered the filter and are waiting for it to come in" and "it isn't the end of the week yet" Friday afternoon now and I went to a pool store and bought my own damn filter and chemicals to treat my pool myself which cost me a fun $214. I love having a pool that my family can't use. It's great. read more

Palms Pool Services,LLC - Pool Cleaners Near Me - Jupiter, Florida

Never hire them. They are withholding our money we paid for products and services, which were not delivered or performed. They will not return our money and have stopped responding to our requests to refund our payments. We have retained a lawyer in this matter. read more

Don't use!!! Terrible service. Call the office- don't pick up or call back. Workers would sometimes not show up for 1-2 weeks without any notice at all.Some workers were so inexperienced they turned our pool green for a 3 weeks making it not usable. called and left voicemail on the issues- never called back read more

Horrible pool service. DO NOT USE THIS SERVICE. scam alert. They charged me $400 to fix a leak and the leak was not fixed.

BEWARE. THE VERY POOR REVIEWS ARE VERY DESERVED. They charged me $400 to fix a leak. The leak was not fixed and they tried to charge me $1,700 to fix the same leak when they forgot they already tried to charge me for the same leak. Horrible experience and I recommend NEVER USING THIS COMPANY. read more

Great customer service. Very friendly and professional. Highly recommend if you need any pool services.

BEWARE. DO NOT USE PALM POOLS UNLESS YOU ARE READY FOR A HEADACHE. . I had a problem with the pool and couldn't even get them to call back. Finally got a bill for work never done. Now I'm getting bills with late fees and Leon's against my property . I also realized no one was showing for weekly service. Luckily a friend checked on my home when I was away and noticed no water in my pool on the day someone was supposed to perform weekly service. I realized no one was showing to do that either. I have now installed cameras. I too am advising the Better Business Bureau read more

BEWARE!!!!!!!!!!!!! It is laughable that the owner says " customer service is their top priority". Just like the other reviews say their customer service is veryveryveryvery bad, they wont call you back, they charge for services not performed, sloppy work, I cant say enough. You literally can't get someone on the phone in management..... Worst experience I have ever had like this. I too will be contacting the BBB. Save yourself some trouble and use a good company. They will also attempt to file a lien on your property for work not completed to your satisfactory. read more

I would never recommend this pool company. as im reading reviews I find I am not the only one who didn't get consistant service. it would be 2 and 3 weeks that they wouldn't show. and when you call the common core mean office girl and tell her they missed 7 service calls she tells you the service guy said he was there and your pool filter is bad, that's why its not clean. i have always paid even when they didn't show. i just got a bill that was almost double. i am now reading reviews that show criminal billing and liens on homes. worst company ever. worst phone girl in the universe. she should be working in a packing assembly company where they don't talk. i just took pictures of at least 20 reviews that state they are getting bills for no service. these people are scary! read more

This is the most incompetent, careless, unprofessional company. When my pool, the route, was sold to them in March they came once and then didn't come again until 5 weeks later. I called and sent photos to the previous owner of the route who said he was still involved and would be my contact. He claimed that he did not sell the route. He would contact the new company, would share the concerns and photos and would say that they would be by the house by the end of the day and when that didn't happen the word was that they would be there the next day. This went on for weeks. I was told that the office would contact me but I never ever heard from them and they would not return my many calls. I tried to give them a chance but they showed me and my pool no respect at all. My pool was green twice during the 8 weeks I tried to work with them. When they showed up for 5 minutes to finally dump some chemicals to fix the algae problem, they never emptied the skimmer or did any other work. The next week when the pool was still cloudy and unusable, they stopped by but did no work. The skimmer still contained all of the debris and a dead frog from three weeks prior. They sent a bill for all of those weeks even though they ruined my pool twice, full on green, and hadn't shown up and refused to communicate. read more

If I could give this company negative stars I would.. They have been sending my husband and I bills for services they never actually showed up for. My husband tried calling to explain that there pool people never came and they did nothing. I was home (and have cameras) during the time they said they came to clean the pool. Also they never cleaned our filter, the next company we used had a big cleanup to take care of due to palms pool service neglect. They are currently sending us a bill with late fees and threatening attorneys and liens. My husband and I welcome that because they did not clean our pool, our current pool company can vouch for that. This company is now harassing us with these threatening letters, I plan on reporting them to the better business bureau, please stay away from this terrible company read more

Had hired this company for weekly pool service. Started alright but overtime demonstrated to be very erratic. Very unreliable service. Would go 2 weeks without servicing my pool. This summer they let my pool go green. That was it for us. Decided to stop service with this company and hire someone recommended by my neighbors. read more

If you like paying for nothing, use this company. Green algae, never tested the water, performed the bare minimum. We repeatedly complained but nothing ever changed. Completely unresponsive, if not defensive. We finally had enough. Overall very poor customer service and very unprofessional. read more

billed for service I didn't receive, then they actually tried to add late fees on top! fraudulent company. If I could give negative stars I would! Billed me through March 2017, when I had a real company start service in January 2017. Complete joke, and I would highly recommend you use a different company! read more

I thought I can put a 0 star at here. They are terrible business. PLEASE PLEASE do not sign up anything with them. They will not return your phone calls ever if they do not want to. They will not finish their job, and put a lien of your property. That's we got. They said they will fix our water fall leak since Aug. 2017, Now it is April 27th, 2018. My tenants can testify the pool still leaking water about 4" in couple of days. read more

The customer service is terrible. You are lucky if they show up at your house and or call u back. Bad choice.

We have been using Palms Pools for the past year and have just had a pool restoration done. Peter, the owner is hands on with his crew, professional,personable, very creative, and attentive to his customer's needs. They are responsive to every call for service and their work is excellent. We have had many pool companies in the past six years and by far, Peter and his company are the best. We highly recommend Palms for any needs regarding your pool and spa. read more

the worst service ever! they did all this work for us-new re-serface,new filter, new solar heat,new pump ,new salt system and more. over $10,000 spent and now we are having problems and can't even get a return phone call. i was even a friend with the owners mother rosey and i still can't get a return phone call. they are terrible do not use them. from kenny good read more

Please, please do not hire this pool service ! I hired them and on the second day of service I came home to a pool with no water in it! They ripped my vinyl liner even after I asked this company if they knew how to care for it. They said "yes", then when I called about the problem said it was my vault and the owner of the company never called me back! I had to replace my liner at a cost of 3,200 and my lawyer sent them a letter to replace the liner. Still no word from this company! They are extremely unprofessional and also dishonest because all the accounts they mention they have on their website I actually called and this company does not service them. Do not be a sucker and please put the word out that u don't treat people like this! My next step is calling channel 12 to expose these corrupt criminals ! read more

I have a salt water pool on Singer Island and have a heat pump to heat the pool water. I've had nothing but issues with the heat pump since I purchased it a little over two years ago. Peter from Palms Pool came out on a recommendation from a pool supply company and identified the problem and was able to fix it with a part he had to order. I can honestly say the service provided by Peter and Palms Pool is the best I have found. I highly recommend the company for its promptness, professionalism and pricing. read more

Andrew the pool technician services the pool is fabulous he comes every Tuesday and cleans the pool and filter the problem is the owner! My pool developed a leak which is some things at the pool technician cannot handle himself.. Palm Pools sent out a third party company that represents Palm Pools to find and stop the leak 2 months later the leak is back. The owner of palm Pools is aware that the leak is back however refuses to return my phone calls or stand by the work that I have paid for!. All I want is for the owner to address the leak by having his third party company come back and check their work! I have left numerous voicemails for over 3 weeks I have spoken with the new office girl who is clearly confused! However I speak with her two to three times a week and she assures me she has told the owner. Clearly the owner of Palm Pools does not find it necessary to return the calls of his customer!! I would never ever recommend this company to anyone. Since the owner does not stand by any of his work! read more

This company is the worst and should be out of business! They used chlorine in my salt water pool, resulting in water which was unsafe to swim in , mold all over the walls and bottom of my pool . When I contacted Amanda to try and fix the problem , I was lied to about when a service call would be made several times and insulted when I called back explaining that no one showed up as promised. Then , I received a demand letter saying I am late and overdue for payment with a late fee and threatened to be sued. I had to have another company come to repair the mold issue and of course, pay them . Do not use this company, they are horrible and lie !! read more

HORRIBLE CUSTOMER SERVICE! My original appointment was at 5 pm to have my pool cleaned. At 4:41, Jose called asking if we could move the appointment back by one hour - I agreed. At 6:13, my husband called asking when he was going to arrived, only to hear Jose ask for another hour, stating he will arrive at 7:30. At 7:45, after our 4th call, Jose picked up our call saying he couldn't arrive until 8:40. Needless to say, we asked him not to come. read more