Supporting family-owned businesses is something we truly value, and this experience only reinforced that. This family was incredibly hospitable, warmly welcoming our family of five into their office with refreshments and engaging, genuine conversation. We truly felt at home. Not only did we leave with a vehicle, but we also left knowing we received an honest and fair price. Danny, thank you for taking such great care of us--we sincerely appreciate your kindness and professionalism! read more

Palms Auto Sales - Commercial Truck Dealers Near Me - Citrus Heights, California

There was no nonsense or secret fees or pressure for warranties--I just went in, said I was interested in the Prius I'd seen online, and they helped me get it. The PPI found a few things that needed fixing, and they gave me a small discount to help off-set that cost. The whole process was so much easier than I was expecting and the final cost was below the budget I'd set and the Kelly Blue Book estimates for a 2020 Prius. I got the car back in March and I've had no trouble with it. Registration and plates came through, and Carlos was super helpful and responsive through the process. read more

Elie Johnny and Danny were so helpful! I recently purchased a truck and couldn't be happier with it. I loved the family atmosphere and how helpful they were with all my questions. They made the buying experience quick and easy! Other dealerships only care about making the sale but you can tell they cared about getting me the best truck for me. Highly recommend for any car you need!!! read more

do not buy anything there they have bad reviews sold me a van with a re call bad catalyst converters failed transmission the owner is a coward hide behind his computer they are crocked i warned you do not buy read more

Awesome customer service, really good knowledgeable people, Danny was especially helpful and very helpful! Will do business with them again!

Finding a new vehicle is never an easy process. I stopped by Palms Auto to look for a new vehicle for my business. Danny was outgoing and extremely knowledgeable and put me at ease throughout the process. He let me test drive several vehicles and never made me feel pressured to buy something immediately. After purchasing a vehicle, Danny was still available when I called with a question. I would recommend them to anyone looking for a vehicle for personal use or their business! read more

Down to earth and honest place. I went to look at a truck I was interested in. Johnny was super helpful. After the test drive I wanted to make the purchase, but I needed to come back the next day. There was no pressure to do the sale that day. The next day I made the purchase with Eli who was also amazing to work with! I would recommend them to friends, family, and anyone else looking for a work truck that's in good condition at a reasonable price. read more

1 Star only cause you have to give a star to post a review! I'm a firm believer of feed back on business, customer service, quality of product and overall experience. Unfortunately I can't speak on a few of these for this incident. So I'm going to just peak on my opinion based on a friends experience that I am now helping to get taken care of. He recently purchased a truck from this dealership, cash, as is. (Unfortunately signed an agreement, which they make you or you can't make the purchase!) And not even 24 hrs later, it's truly a FORD, found in round dead! YES, the truck had left him stranded in the middle of no where, and had to be towed to a shop. The dealership is hold NO, NONE, ZERO responsibility for the lack of work needed to the truck and fact that it was not sellable standards nor ready to leave the lot. Zero help or support, no help with finding a diesel repair shop, or help with the tow, NOTHING!! The ethics and accountability of this dealership is nothing anyone should ever have to experience. Any standup business would step in and take care of their customers and clients. They got the sale and that's all that matters to them. I would highly recommend finding a dealership who backs up their product, service and is accountable. This is NOT the dealership for that!! read more

Warning. Stay away! Did not smog vehicle as required by law and then offered to pay half the cost of the catalytic converter which needed replacing. Gave me nothing but the runaround the whole time. Looks like I got off fairly easy considering the many other negative reviews. BAR told them to pay me the other half of the repair cost. Their reply? Let him sue for it. I don't have time for this crap Worst dealership experience I have ever had in my almost 70 years read more

Most incompetent dealership I've ever tried to buy a car from. Arranged for a mechanic to look over one of their used vehicles. They didn't bring it over, kept giving me the run around, and wasting my time. 0 stars for being a shady dealership. Still have an opportunity to make things right... read more

So far so good. I got a 2000 F350 and everything has been smooth. Customer service is good. Truck is good. Truck was a good find. 2000 F350 with 7.3L diesel. Only had 84k miles. I definitely suspect there were some minor things wrong with it that I will never know about. So far it runs pretty good. The buying process was a little bit weird. I had to put a large amount down because the truck was older and then I had to go back a week later to sign something that they forgot to get signed. So far all is well hopefully there are no other hiccups. I still have not received anything from the bank yet. read more

They were amazing! Very helpful and fast during our purchase! We love our truck so far! read more

Palms Auto Sales - Commercial Truck Dealers Near Me - Citrus Heights, California

I bought a car from them now they're trying to extort more money from me holding my license and registration is hostage I don't trust these guys playing Fair I would not buy car ever again read more

Went in to purchase Ford Transit Connect van cash and the owner was rude and disrespectful. I highly recommend you stay away from this small ripoff dealership. Make sure to do your research on fair pricing and mileage because he is over charging for the value of their vehicles. Be smart and wise and don't get ripped off. I will take my cash somewhere else. His attitude and overpriced vehicles won't get his miserable ass anywhere. read more

I had been searching private party and dealerships for months looking for a truck that met all my requirements. I saw these guys had exactly what I was looking for so I went and checked it out. Eli was very friendly and let me take a test drive for as long as I needed to make sure everything was up to my standards. Eli and Lance made the buying experience fast and easy and helped with financing getting me a great deal. 2 months later the truck is running great and I am very pleased with palms auto sales. Thanks again guys!! read more

Palms Auto Sales - Commercial Truck Dealers Near Me - Citrus Heights, California

After searching high and low for a Dodge Mega Cab Diesel, I was jerked around by those guys in Auburn at Cypress Auto the Salesman was good the supposed OWNER "Sam the Short guy", was an absolute turd every other word out of his mouth was a LIE. He said he had replaced several parts on the truck they had on their lot, which was absolute Hog Wash. the transmission slammed into gear and pulled HARD to right nearly hit the guard rail twice. I was told by their salesperson that there was a Dealer in Citrus Heights on Sunrise and Antelope called PALMS AUTO it looks kinda small but upon arrival you can see why he sent me there. The hardest to find vehicles and especially trucks were all there is approximately 50 the main building deceives the size because it's up front. I was greeted by a Gentleman named Lee who is probably the most knowledgeable person I've met on trucks. All had brand new tires and CARFAX reports and he showed me every thing they did to the vehicles prior to sale to insure customers safety and satisfaction. I will tell everyone I know about Palms and you should give them a try as well before spending to much on a heap of Garbage from someone else. I love my new truck and the price was VERY FAIR I am a shopper but sometimes Quality does come first. I could have paid a little less but with double the miles and bald tires and cigarette smoke smell throughout. Thanks guys you ROCK! !!!!!!! read more

I went to palms auto sales today to look at a truck. the truck was not it good shape. I could not test drive the truck. There was cut wires in the engine bay, bad tires glue hold door trim on badly, a lot of scratches everywhere, missing lug nuts and rusting rims. The person I spoke with said the tires where great and the truck was in perfect shape and if I didn't buy it this week he was going to raise the price on me. The inside of the truck was filthy. They where not wheeling to work anything out. I would not recommend going there. Not to mention he did not know where he got the truck from or any history of the truck but the car fax. read more

Best truck dealership in Citrus Heights. They beat the prices of all competitors and we are very happy with our purchase. Recommending to all of my friends and family. read more

Worst service ever. Bought a vehicle back in July and it's now January. They have been giving me the run around regarding my listens plates which I was charge for and nothing, I have reported them to BBB. Do not recommend. read more

I made arrangements to buy a utility bed truck and had my business partner come over to pick up the truck and take care of the paperwork. We called and had an appointment but no one was there and they had a flatbed marked for our purchase. Turns out they had sold the truck they were holding for me but never called to say it was gone. We drove 2 1/2 hours each way to make the purchase, no courtesy call - nothing. Very poor performance. read more

Found the truck I was looking for here so drove 2 hrs to pursue a purchase. I had a trade-in with offers from other dealerships. They squeezed me on both ends, but close enough since the truck was perfect for my needs. One issue apparent at the time of sale was the tire pressure monitor system indicator light was on. John told me this must be a battery issue on the sensors. Of course it was not. $300 later to replace bad sensors. But I would have been happy with this, my first time towing with it the check engine light came on. Chevrolet told me it was several things, bad fuel injector and an EGR issue which would take 12 hrs in labor just to get to the issue to really find out what was going on. (I will be getting a second opinion) But Citrus auto sales is every bad story about a used car dealer come true! Avoid or thoroughly inspect the vehicle before buying. read more

Bought an f250 7.3 the sales man said it was in great condition no issues so I drove two hours and bought the truck the transaction went smooth but a week later both batteries got weak and died then sprung a fuel leak and found a leak in the intercooler boots all with in the first month of owning the truck this is bs . Do not waste your time steer clear of this dealer they will sell you a truck that needs work . They will get the truck to run good enough to sell then when you get home the issues will begin don't go through the nightmare of repairs I'm lucky to work for a shop so it is not so bad for me to buy the parts to fix myself but others may not be so lucky . read more

We purchased a vehicle last week from Lance and it was exactly what we had been looking for. We did have a little hiccup with the vehicle the day after we purchased it but Lance took it back immediately and fixed the issue even though the car was sold as is. Great service!!!! read more

Palms auto sales had a truck I had been looking for. I went to palms looked at the truck, test drove it, and basically told them I would take it. Gave them all my info for financing and they said give them a hour and he would call me with the results..... I never heard back from them... I know I was able to get a loan because I have since bought a more expensive truck and have a credit score close to 800. I'm pretty bummed and very unimpressed at their lack of customer service. Especially to someone ready and willing to buy a truck that had been sitting on the lot for some time. read more

It has been a few years now since buying my truck st this place but just came across this review and I am still pissed at this dealer so I will leave my mark.Bought a ram 2500 with a 5.9 and a six speed manual in it that I just had to have and never checked it out first (my bad on that one).But anyway I noticed after a while that it was burning a lot of oil (like a gallon or so every 1000 miles and it ended up being a badly dusted engine with bad rings and to top that off it has problem with the heather grid light coming on while beeping at me so the hell if I know what it is? Have the problem to this day.Lost $28,000 on this POS (still my falt for not checking it out first) with $3000 to go on it then maybe I can try and fix something on it.But point is they DO NOT GIVE A SHIT ABOUT YOU!!!So buy with caution and check it out first they do and will hide stuff for there own gain while pissing on you.Good luck!!! read more

Had a great experience. Went in later in the evening and met with Lance. Asked about one of the trucks and he provided all the info I needed and off I went for the test drive. Once I came back Lance made everything about buying and financing very clear, and made my families buying experience perfect. Thank you for making things easy and getting my family in our new truck. read more

Having looked all over for the perfect truck to pull a 40' 5th wheel, we were fortunate enough to find it at Palms Auto Sales. Funding was iffy due to our escrow closing and my deposit was extended twice for us so we could eventually get the truck. Others wanted it while we were in a holding pattern, and they had every right to sell it but they held true to their word. They even sweetened the deal by throwing in a few extras. Lance Waage....superb salesman! Honest, with integrity. I highly recommend this dealership. read more

I was so scared to visit a Used car lot to buy something but the customer service here is awesome. Its a family run operation with great inventory and no pressure sales. I purchased my Duramax here about 2 weeks ago and I'm loving every second of driving it. My only regret is that they just picked up a white GMC Denali Diesal That is absolutely beautiful and I'm considering purchasing that one and giving the one I just bought to my father. Great dealership ran by friendly people. Will definently recommend to all my friends and family. read more

I purchased a Ford F250 diesel truck with a faulty Turbo unit which ultimately costed me $3500.00, at Palms Auto Sales on Sunrise Blvd. Please beware, as they are selling trucks that are faulty (as-is) and will not take responsibility, ownership or pride in their vehicles once they leave the dealership. I'm not going to stray from the facts by venting about my frustration, so here are the facts. The engine light appeared on my way home from the dealership. I informed the salesman immediately and was instructed to bring the vehicle back for an inspection. The inspection lasted about 15 minutes, the engine light was off when I left the lot. A few days later, large amounts of oil was spewing from underneath the truck. Once again I called the dealership, and was instructed to take it to a Ford mechanic near my house, so I did. The Ford mechanic informed me that the Turbo unit needed to be replaced. The dealership informed me that the Ford mechanic was too expensive and that they would replace the faulty part. The dealership had my truck for about one week. In the meantime, I had to rent a truck in order to keep my business operating. I was told that the Turbo unit was replaced and all was good. The truck ran fine for about a month or so, until large amounts of oil, once again, came spewing from underneath the truck. I called the dealership to ask about the warranty on the new part that was placed, and was told that there was no warranty with the part. He then apologized and said that there was nothing else they could do for me. I took the truck back to the Ford mechanic and was told that I needed a new Turbo unit! I paid over $3500 in parts, labor and rental fees. The truck had a faulty Turbo unit from the very beginning. The lack of ownership that this dealership portrayed was distasteful and I would not want anyone else to go through the stress and costly mess that I've had to endure. Please beware when purchasing a vehicle from this dealership. I would suggest having an inspection done before leaving the lot, and pay the extra money to have a "cooling-off" period, which will allow you to bring the vehicle back for any reason within a certain amount of time. read more

So iv been looking for a truck for the past 6 months and have had a lot of dealer sales guys shy me away or don't take the time to help me find what I was looking for.(btw I'm not the easiest to work with) After searching the Internet I found one at palms, was very surprised on the patience elie had Givin me! It was painless fun, I love that there family owned the dad and mom were there which made it feel comfortable and there hilarious. I had a lil issue with the tire and steering no questions asked they fixed it. I understand no car is perfect when your buying a used car or truck but they stepped up and wanted me happy! I find it hard to believe the one stars that the people below gave? Some people are never satisfied no matter hard you try to accommodate there issues! Palms Def has for me and my friends. iv since then sent 5 people and all are happy! If want a low pressure type of buying experience go see Elie at palms. 2003 ford f250 7.3 is what I bought btw very rare truck read more

Steer Clear!!! This place sold me a truck that needed $7000 worth of work! Had the truck for only a month, and it was it the shop more than it was in my drive way! Drove it for 4 days before the check engine light came on. I called them up and they told me they would take care of it... Great right? No. They threw a part on it, " thinking" that would solve the issue. It didn't. It ended up needing all 6 injectors. Long story short they stole money that was supposed to come back to me, sold me a bum truck, lied, and never returned phone calls. The only reason I have 1 star is because they did take the truck back. But like I stated before, I had a sum of money coming back and they illegally kept money that was supposed to be returned. Do not buy from Palms. Look up cypress auto in auburn. They were partners. Read their reviews. Same people! We should have walked away for the start. Over all horrible buying experience. Update-A couple of weeks after I wrote this review the salesman called me up demanding that I take my negative review down. Wasn't nice about it. Then about a month after that I ran into the salesman that sold me the truck at a restaurant, wow, I have never seen someone stick their nose so far up into the air at me. He wouldn't even look at me when he walked passed my table. read more

Great experience very nice guys. We bought a Ford Truck we are so happy with it. We got it for a great price and they fixed everything we wanted fixed. Family owned business great people. read more

I was looking for a truck for the past 3/4 months. Finally gave this place a visit .. Great customer service , wasn't pushy at all. Found me the truck I wanted for a perfect price. I will recommend my friends here for sure. read more

Ill start by saying before the other day I had never used yelp before I made an account just to Leave a great review for these guys after speaking with a guy named Mike who was very low pressure nice guy. at the time he couldn't give me exactly what I wanted on my trade in and I left, but I was happy with the service. After thinking it over I decided that I liked the truck I was looking at and they were close enough to what I needed on my trade that I would take a small loss in the name of customer service. BIG mistake I returned soon after, unfortunately mike was gone and I spoke to a guy named lee who gave me the exact opposite experience. He cut the original trade in offer by over 70% had an attitude and made up things that were wrong with my car such as the transmission was slipping, except my transmission was less than two years old professionally installed, recently serviced and still under warranty *im also an Ase certified full time mechanic and am very familiar with drivability issues* I would not be ignorant to a transmission problem. After all this I still for some reason wanted to find a deal we could agree on, and we did...I was unhappy with the price we came to but felt I could live with it and being that they had slightly less milage than others I was looking at I justified it.... Dumb... when I returned the next day with cash in hand they raised the price another 1000 saying that the price from the previous day was not including taxes and license even though we had clearly agreed on a "total out of pocket cost" and a "trade in value" adding up to an "out the door price". if u like cliche car sales men tactics and being lied to this is the place for you. Needless to say I did not buy the truck and do not recommend any one buy anything from these guys. read more