My child attended Discovery Isle Oceanside for just two months, and that was two months too long…read more It took less than a month for me to realize I had made a huge mistake entrusting them with my son, who was only five months old at the time.
When I first toured the school, the focus was entirely on how much I would be paying, what discounts I could get if I signed up immediately, and what payment method I would use. Not a single word about safety, cleanliness, curriculum, or care standards. Only money. I should have walked away then, but desperate for care, I enrolled him. I still carry guilt for that decision.
The promises they make during enrollment, like daily photo updates and reports on feedings, naps, and diapers, are completely empty. Over two months, I received only seven photo updates. Daily reports were not sent during the day, only after pick-up, leaving me completely clueless about my son's well-being while he was there.
The infant and toddler rooms are combined, creating a chaotic environment totally unsuitable for babies. My son routinely got only 8-12 minute naps for the entire day. When I asked for help working on his sleep, I was met with blank stares. Their nap policy is basically to wait until a baby accidentally falls asleep on the floor before moving them into a crib.
Babies are often left crying on the floor or stuck between gates. I witnessed a teacher step on a baby's hand and saw firsthand how overwhelmed and exhausted the staff are. I even overheard a teacher gossiping to a new hire about how much she "hated" a child on the preschool side, setting a toxic tone for a child she had never even met.
Illness spreads like wildfire in this place. Their sick policy is practically meaningless. Babies with green mucus, rashes, and other clear signs of illness are allowed to stay as long as they do not have a fever.
They mishandled my son's breastmilk bottles, letting milk leak and go to waste. They regularly used the wrong size diapers, leaving him soaked and uncomfortable. Items clearly labeled with his name routinely went missing.
AND THIS IS CRITICAL: at no point was I asked to provide my son's immunization records or a physician's report. In California, licensed daycare centers are legally required to verify and maintain up-to-date immunization records for every child upon enrollment. Discovery Isle Oceanside simply ignored this law. If they are failing basic legal requirements for safety, what else are they overlooking behind closed doors?
When I raised concerns to the principal, I was ignored. The only time she responded was to demand 30 days' payment because I was withdrawing him. She had no interest in addressing the serious issues I raised. Only the money mattered.
Maybe for older children this place barely scrapes by. But for infants, it is absolutely unsafe, unsanitary, and not worth the risk. Learn from my mistake and stay far, far away.