Moving and Storage they were careful and they were excellent, this is the second time I've used them

Moving is always hard. Moving in the middle of a pandemic? Extra hard. Unless you're working with Palmer. I've had to move twice over the last six months - including a few months where my belongings were in storage - and working with Palmer made the whole process smooth and stress-free. Not to mention that they took all the necessary COVID-19 precautions - including wearing masks while hauling my heavy stuff! I've now worked with three different teams of Palmer movers on move-in/move-out days, chatted with a few coordinators, plus trusted my belongings to their storage facility - everyone has been professional and kind, my belongings were treated well, and the moves were quick and easy. I have nothing but great things to say about the entire team and the experiences. I don't think I'll ever work with another moving company or attempt to move by myself again. Thank you for everything! (and, if you're reading this review to evaluate what moving company you'd like to work with on your upcoming move - PICK PALMER! great and fair prices, top-notch coordination, kind and professional movers) read more

Overall I had a pretty great moving experience with Palmer moving from Ann Arbor to Oakland CA. They're the local contractor for Atlas Van Lines. I was a bit leery of using a contractor of a large carrier, thinking that my stuff was going to be first loaded by the local carrier, then re-loaded by the long-distance hauler, then re-loaded again and dropped off by a third party. A lot of things can get lost or damaged in the shuffle, and it's easy to point fingers at someone else as the problem. But that turned out not to be the case. In fact, the same guy that picked up my stuff was also the driver, was also the guy who dropped it off when I got to California. I'm not sure if that's the case for all moves, but it worked out great for me. He showed up in the full 75-foot semi, which was a tight squeeze on my little street, but it worked out. Scott, Shondra, and the rest of the team were very professional and communicative through the whole process. Pick up and drop off occurred exactly when they said they would. Nothing was damaged. And the prices were better than other quotes I got. I'd use Palmer again and I'd recommend it to others. read more

I had a great experience using Palmer Moving for my cross country move MI to CA!! You can imagine I felt stressed out especially because I was coordinating the move to California while I was already living out there full time. My move coordinator Jessica was great, she kept me in the loop at all times. The estimator Tim was also quite nice and through, I didn't actually get to meet with him. read more

**DO NOT USE THIS COMPANY**. I wish I had read the reviews before using them We had them come for a short distance Michigan move. The movers were incredibly nice guys. There were some mishaps along the way, a big mark on the wood floor, a small chunk taken out of our new dining room hutch, lighting fixtures damaged, etc. We figured, no big deal, things are bound to happen, and it was obviously unintentional. They also broke my absolute favorite dresser that was unfortunately unrepairable. We were also missing 1 of 2 of our kitchen island chairs. We pointed it out immediately, and they said they didn't know where it went?? We were frustrated, but figured that's what insurance was for... ***until we found out they wouldn't be covering the missing chair (and we had to buy two so we had a matching set!). For the insurance claim, we had to make a million follow up calls with them over the course of FIVE months because their company was so horrible with responding. Finally, I spoke to Jeff Palmer himself, and was absolutely shocked at how rude he was! I was also shocked to hear he knew about our situation. Jeff was completely nasty and unprofessional, and would accept ZERO responsibility. He refused to reimburse us the $700+ and instead offered a $100 credit (i think he maybe settled on $200)...which to date WE HAVE NOT RECEIVED. Before this incident, we were told they video taped our home upon arrival. We asked to view this video, so they could see the two chairs, and they just firmly said, no they wouldn't be viewing it?? To make matters worse, once the guys left, we saw they left pieces of furniture in the garage. We had pay kids to help take them upstairs into the rooms. Then we went back to our original home to look for the chair, and while we didn't find that, we found a ton of things that they didn't pack and move. My husband and I had to make several trips back to pack everything and move it ourselves. It took days. It was so incredibly stressful. Once I told Jeff about our mishaps, simply and kindly stating if I were an owner, I'd want to be aware in order to improve my company, HE APOLOGIZED FOR NOTHING, not one thing! So again, do yourself a favor and DO NOT USE THIS COMPANY!!! read more

I would like to bring to your attention my UnSatisfactory experience thus far with your N.A. Van Lines Moving & Storage facility located in Farmington Michigan. My Registration or Order Date commenced on May 11, 2017. Their Salesman that show up to your home, are full of BROKEN PROMISES that will not be fulfilled. Be CAREFUL IN MICHIGAN IF YOU ARE CONSIDERING THIS COMPANY. My Dissatisfaction is regarding the lack of communication from the Service Team , and the fact that this group cannot accomplish the Goal that my Family hired them for in the 1st place- to Deliver my Furnishing when the Time was needed or when my Home was ready to Move In. Instead this Group in Farmington MI Palmer Moving and Storage , an affiliate of YOUR Business at N.A. Van Lines tells their Consumers when their items will be Delivered- NOT when the Consumer needs the furnishings BUT instead when conveinant for the Moving Company. And their rationale- We are Under-Staffed - Are Your Kidding Me .... WHAT HAPPENED TO " THE CUSTOMER IS ALWAYS RIGHT IN THE SERVICE INDUSTRY " ? From Social Media Outlets to Yelp , TripPlanner , Google Reviews if I chose to do so I could have a field day, but in the end I just want my items delivered. When I booked with this Palmer Moving and Storage - Ken Snyder sold me on the company. At the time, I knew exactly the date of Packing of my old home, but did NOT know of the Closing for my new destination. I was informed that as long as I provided a 14 day advance notice, my items can be extracted and placed on a truck and regisistered for my delivery date. Well, that did not happen. Then the series of email threads followed with a Delivery date of July 10 where Palmer Moving stated "we think" , but we are booked to capacity , to then a Delivery date of July 13th , only to be revised to yet another date to yet another Un-Confirmed Delivery Date Window of July 16 through July 21st ! Now a NEW BILL. FINALLY TODAY JULY 7 - I receive a new Guarantee Not To Exceed Pricing - that is almost $500 more in price with no explanation. See the attached PDF, that I previously signed for a 'Guaranteed Not To Exceed Price". WHAT IS A GUARANTEED NOT TO EXCEED PRICE, IF IT KEEPS EXCEEDING ?? read more

Avoid Palmer Moving and Storage at all costs! While their company may charge less than others, using Palmer will cost you much more in the long run. We encountered unprofessionalism, poor customer service, and unmet promises at each step of the move. Thanks to Palmer, our cross-country move was a nightmare. Many of our belongings were delivered two weeks late. Despite this, Palmer insisted on full payment and held our belongings hostage, threatening to withhold our goods until we paid in full. Many phone calls went unanswered and unreturned, the truck driver brought cigarettes into our home and was found smoking in our garage, and multiple fragile items packed into boxes and transported by Palmer were broken or damaged upon receipt. A full description of our experience is below: We were relocating from Michigan to California and contacted Palmer. Palmer sent an estimator to our home and we agreed upon details: price, pick up date of 6/25/14 and a delivery date of 7/2-7/9. On the day of pickup, the driver arrived at 8am and informed us at the end of the day (6pm) that he didn't have space on the truck for all of our things. We had not added any additional items after the estimator came to our house. As it turned out, only 75% (by weight) of our belongings fit. The driver informed us that "I told Palmer I didn't have enough space on my truck but they told me to just pick-up whatever would fit." The 'overflow' -the other 25% of our belongings--was picked up the following day and transported to a local Palmer storage facility. We immediately called our move-coordinator to discuss the fact that there were many essential items in the overflow, including our home PC, toddler's high chair, and all of our kitchen supplies/pots/pans. Palmer promised to ship essential items to us to arrive with the main shipment and we singled out 11 boxes containing key items. Despite daily phone calls with our move coordinator and the director of client services at Palmer, these items did not leave the Palmer warehouse until 7/8, 13 days after the pickup day; we received these items on 7/14, 5 days after the end of the promised delivery window. The rest of our belongings were delivered on 7/21, 12 days past the agreed delivery dates. As a result, we lived in our new home for two weeks without access to key documents and information on our personal computer, without any ability to prepare meals in our home, and our 2 year old son ate meals on the floor. Despite failing to deliver 25% of our belongings in the delivery window, and causing my family to incur significant additional costs, Palmer requested full payment from us. We were offered reimbursement of a maximum of $200 for supplies. In addition, the director of client services held our belongings 'hostage', stating that payment would be required from us before Palmer would deliver any of our belongings. read more

My 4 man crew promptly arrived a few minutes before 8 am and went straight to work, Louis and Cullin were two of them. All the guys were very professional and very polite. It took them about 6 hours to move all the contents left in my 4 bedroom house, to pack, wrap and load them onto the 53 foot semi. The guys were fast moving, which is awesome since they bill by the hour. They took less than a 30 minute lunch break, which was the only break they took. Overall a great experience which relieved me of so much stress. I even got a phone call and a home visit that day during the move to make sure everything was going well. The best part : they came in like $1000 less than their estimate!! Awesome!! So glad I went with Palmer! read more

Palmer Moving Services - Great 53 footer fit all our stuff from a full 4 bedroom home. - Movers Near Me - Warren, Michigan

I can't write enough good things about this company. We had a long distance move from Michigan to Florida, with two stops once down there. From the time Rocky and Brandon came to pack our belongings to the time Jason and Tom came to load the van, our things were handled with care. The packers we very efficient, arriving on time at 8am, taking their time to carefully pack and mark which cartons were going to which stop. Rocky took extra care when handling my cat's ashes, wrapping her urn with consideration and tenderness. Jason, our driver, and his helper Tom, arrived on time and treated my belongings with extreme care while loading into the van. We checked and cross-checked all cartons to make sure which destination they were going to and things were doubled checked to be marked properly with corresponding color labels. Tracie from the office was in constant contact with me during each step of the move, confirming arrival of the packers/drivers and my satisfaction with the services at each point. Jason, called me several times to confirm his location (he had several other stops on his way down to Florida). Once in Florida, he called from St. Petersburg to let me know he'd be there within 45 minutes, which he was. Unloading the van, Jason took great care to make sure only the items that we destined for Ellenton were unloaded at Ellenton. Items that had been disassembled in Michigan, were reassembled and placed in the appropriate locations in the house in Ellenton. Again, items were cross-checked to make sure everything was accounted for. I followed my drivers to Margate, on the other side of the state, in my rental car. Upon arrival at Margate, the drivers very skillfully maneuvered the very tight parking area at my condo. I was amazed at the way they were able to get that huge van into that complex. Again, my items were unloaded from the van and everything cross checked to make sure my shipment was complete. Anything disassembled was reassembled. Once the drivers left, I immediately started unpacking cartons. I found absolutely nothing broken, damaged, cracked or missing. The following day, I returned to Ellenton and assisted my son in unpacking cartons there. Again, nothing was broken, damaged cracked or missing. To neither location, was there any damage to the residence. I would absolutely recommend Palmer Moving and Storage to anyone considering a long distance move. As far as pricing, their pricing was reasonable in my opinion. The estimate I was given included Palmer packing. Other estimates I had gotten came in at close to the same price, however, did NOT include them packing. Those people who have given this company poor reviews confuse me, as my experience with Palmer Moving and Storage was nothing but extremely positive! read more

Palmer moving services has been very helpful to me with my move. They came through me when I was in a pinch and they didn't have to. They were extremely courteous, professional, and prompt at returning phone calls. They kept working with me until we figure it out. Special thanks to the professional young man, Clifton, and the two other professionals who helped me, Sue and Carlo. You're the best! read more

Still just lies, lack of professionalism and most importantly no integrity. Even though Wayne promised full re reimbursement for all of the expenditures I've had to make to rid my car of the ant infestation that Palmer had it delivered to me with, I have received nothing. I even have voicemails and text messages that confirm Palmer taking responsibility for delivering my car with an ant infestation and promising me to reimburse me. But Wayne and the Palmers have gone completely silent. Nothing but crickets. All I can say is no integrity no integrity no integrity. Unfortunately for me given Palmer is in Michigan and I moved to Pasadena they know it will be quite the inconvenience for me to come back to Michigan to take them to small claims court. 12-16-17 Your are crooks!! I am astonished and shocked at what crooks you are. Not only do you refuse to communicate with me and provide me with the promised reimbursement for the ant infestation problem that you delivered my car with but you have now convinced Mont way auto shippers who you contracted with to also stop communicating with me and not to pay me the promised reimbursement for the expenses I have been incurring to remove the ant infestation that you delivered my car with. Crooks, crooks, crooks, crooks. Where is your integrity? Where is any ounce of professionalism and accountability? I paid you over $7000 for your services and the entire situation was a disaster from the beginning to the end. read more

If you are moving, please save yourself the nightmare and choose any company but this one! I recently moved from the east coast to the Midwest and Palmer made the process very stressful. I realize that mistakes can happen during a move, but their absolute lack of professionalism and customer service is inexcusable. Due to their poor planning, my move was delayed several days almost causing me to miss the first day at my new job. When I arrived at my new location, it took weeks for my goods to arrive, and some items were broken and damaged. Palmer's communication throughout the process was nonexistent, they were very difficult to get ahold of, and when you did reach an employee they were rude and acted annoyed. There are far better moving companies out there that will ensure that your move goes smoothly. Do not do business with this company! read more

They stored our furniture and moved us 1500 miles. When we unpacked, I called to ask how much time I had to submit an insurance claim. They told me 6 months. When I submitted a claim I was told I was too late. They lost about 5 pieces and damaged more to the tune of $3500. I wrote the owner and was told it was my fault for not submitting on time. I would not trust the guys. read more

DO NOT USE THIS COMPANY! If there was an option for less stars I would use that. I had a HORRIFIC moving experience with this company! I was relocating from Michigan to Virginia and had a traumatizing experience. Their salesman, as noted in a previous review, promises many things that will not occur. Upon arriving to my home to load, the driver and laborer were 2 hrs late. However, when my items were delivered to Virginia, the driver and laborers immediately got into a PHYSICAL and VERBAL ALTERCATION! As a single woman, it was terrifying to have grown men arguing in my apartment BEFORE even moving items into my home. I was frozen in terror and did not know if me contacting the police would increase tensions or if I would not get my materials, so I did not contact police. The driver FIRED the two laborers and then moved items into my home alone. He continued to yell about the situation and it was incredibly uncomfortable. I received a call from the company in the process and I told Jessica that the situation was terrible. I contacted customer service and even spoke to the Vice-President of the company. Originally the VP promised me a partial refund and then NEVER provided it! The customer service manager also sent me an email (after several emails back and forth) and basically said they were not liable to provide me with a refund because the situation was not their fault. I move often for work and this has been THE WORST EXPERIENCE I HAVE EVER HAD. DO NOT USE THIS COMPANY! Their customer service is awful and you will be placed in an unsafe situation with movers that become physically and verbally aggressive within your residence. Again, DO NOT USE THIS COMPANY! HORRIBLE, HORRIBLE, HORRIBLE! read more

We recently used Palmer to move from one house to another in Oakland County. From setting up the initial consultation to moving day, Palmer was on top of things and kept in touch with us. Movers showed up on time, were very professional and took excellent care of our items. Unloading was seamless and they even helped me take a heavy item we already had at the house upstairs without an issue. I would not hesitate to use the team at Palmer again and recommend them to anyone who asks for a referral. Thanks again Palmer! read more

More problems moving then all other companies I've done business with combined Broken items and only pay for 20% damaged Broken art work that couldn't be replaced which cost thousands, only paid a few hundred Wrote the owner and left several messages...no response read more

Palmer came out to give us an estimate. The guy was on time, and he seemed very professional and thorough. He was also very knowledgeable about Chicago traffic and high-rise moving restrictions. In addition, he promised us a FREE box (a $95 value) for our TV. After we received a second estimate from a competitor, we decided to go with Palmer. My husband called to solidify the contract, and the woman in the office said that she couldn't guarantee that our belongings would be delivered when our sales person had promised nor could she guarantee the free box. She said she would have to check with the sales person because what he told us was not reflected in his notes. It's been three (3) days, and Palmer has not returned our call. We will not be using Palmer. read more

Unpacking has been a real treat. Not only were my crystal wine goblets dumped upside down into a box (they broke, btw) I found a USED kleenex in the box with my china. I am still waiting for someone to get back to me with details on hiw to file a claim. Regardless of whether I am personally paying for the move or an employer is makes no difference and we treated the workers very well (buying them pizza, giving them bottled water and snacks)and as I said before, this is all very disappointing. read more

If I could give them a 0, I would! They are unprofessional, charged more than they had estimated, didn't pack well and didn't put the things properly when they came to our house. When they send the person to do the estimate, they said that we had 14000 pounds! We gave at least more than 3000 pounds away and when they charged, they said that we had 23000!!! Maybe we had two elephants hidden in our house when the first guy came!!!! We are Foreign Diplomats and move every four years. I have to tell you that this was, by far, our worst experience! read more

We used Palmer Moving & Storage for a move from Chicago to Grand Rapids. We couldn't have been happier. The movers were prompt, courteous and quick. Our items were delivered first thing the next day at our new house and everything was accounted for and in great shape. The office staff was exceptional as well in answering our questions and getting us ready for our move. Thank you so much for taking some of the stress away from moving across state lines!! read more

We were one among the unfortunate people to choose this cheating company. You will lose your stuff. Please don't choose them. They will loot away your stuff. I would agree with the other customer and could give a "0". Your shipment will arrive only after a month, that too if you are "lucky" read more

My Palmer experience has been very frustrating. From Palmer to Atlas to Palmer again. I would not recommend this company period. I must give a star, but they don't deserve it. Terrible terrible from the beginning until the end. And be aware, they are niceeeeee... read more

This is the second time I have used Palmer Moving Services. Both times, everything went very well from beginning to end. Everyone was friendly and professional. Will definitely use them again! read more

We needed help moving and were short handed and Mr. Miller made sure everything got moved in a timely fashion and at a great price. Couldn't have been happier! Thanks again. We will definitely use you guys again!! read more

I moved in August and my move was a nightmare. Several items were scratched, mattresses were dirtied because they did not wrap the furniture. I was quoted $1700 for the move and ended up paying almost $2500. My tv and console were dropped and destroyed during the move. It took 12 hours for them to load up, drive 35 miles and unload the furniture. We did our own assembly once it was moved to the new house, because it was already 12 hours and we were paying overtime. On a positive note, we did receive reimbursement for the tv and the console, but I would not use this company again. read more

This company was referred to me by a family friend and I'm very happy I booked with them. From the time I called their office, everything was very pleasant. I called pretty last minute and they were able to fit me in that week. The gentleman doing the quote was extrememly friendly. The office staff were polite and called when they said they would. They had reminder calls and called before and after to assess my satisfaction. On moving day, my crew of 3 arrived on time and went straight to work, only taking a 15 min break the whole time. I was very happy with this company and would recommend to anyone! read more

I moved in May, 2014 , using Palmer Moving. The crew they sent was outstanding in the way they worked with us, the way they took care of our property they were moving and the way they protected our old house and new home during the move. We liked the service so much, we arranged for them to move our son three months later, this time packing the house for the move. The experience again was just as good with a different crew. The company must give their crews terrific training. I normally do not make recommendations or write reviews. This company is so good, I have already recommended them to two other families we know who are getting ready to move. read more

This moving company is a total disaster! They didn't arrive on the date specified on our contract and when they showed up a day late, were incredibly incompetent. They kept us up until almost midnight loading the truck and by that time, things were being thrown around and later arrived broken. When they did make it to Chicago, they stated that our dining room glass top could not get up the stairway to our apartment and they left it in our parking area. We arranged for a special crew with pulleys, etc. at additional cost to us and when this crew arrived one week later, they carried the glass top right up the stairs without any special equipment. They were very unresponsive to our complaints - not returning calls, etc. Do NOT - and I repeat, do NOT use this company! Rita & Paul Sherr read more

If you're scared of hiring a mover like I was hire Palmer Moving! When I moved into my house 3 years ago I used a different moving company and had a nightmare experience. So, needless to say, I was apprehensive when my husband and I decided to move an hour and a half away. What I liked best about Palmer is that a person comes out to your house and gives you a realistic expectation and quote. They don't give you a lowball quote and then hike the price after they're done. The movers that we had were very courteous and hardworking. We had a few unexpected hiccups. At the last minute we couldn't move into our house and had to move into storage units. They were smaller than expected but the guys were so great about getting everything to fit! Also, one of our movers unexpectedly got sick during the move. We advised Palmer of the situation and so they changed the charges from a 4 man crew to a 3 man crew. At the end of a long day of moving the charges were exactly what I thought they would be. Moving is so stressful, especially moving a longer distance, and all their staff really made it an easy experience and for that I am especially greatful! read more

The crew was extremely hard working, efficient, and organized in their packing, loading and unloading over the course of two days. They were friendly and polite. I received a call from the office each day to check on how the move was progressing. Great experience overall! read more

We had 10 items- mostly furniture- to move between Detroit area and Chicago. 4 out of 10 things arrived damaged. I was leery when I saw the disarray in the back of the truck- scattered moving pads, winches and other "stuff"- just tossed helter skelter. The crew was distracted and disinterested. Most things were poorly protected with moving blankets. The things that were more carefully wrapped fared better. And I paid a little over $1000 bucks for this? Thanks a lot, Palmer- for letting me pay you to damage 40% of my things. read more

Palmer moving was a pleasant surprise. We had another moving company picked out but they were expensive and not responsive to our questions. Last minute we looked at Palmer as a comparable. We saved over $1,000 following suggestions Palmer made on what we could do to save money. It required work on our end but we were happy to do it to save my parents money on their move from Mt. Clemens to Avon Lake. Ted Dobbs and his crew were first class all the way - you would be lucky to have him assigned to your move. read more

Professional and honest. We were moving to Boston and they came out to give us an estimate. They were very professional, polite, honest and friendly. They gave us a competitive price and good advice. I'd recommend to anyone. read more

Very disappointed in Palmer Moving's handling of my family's belongings and their complete denial of responsibility when I submitted a claim for damage reimbursement. I would not recommend them to anyone. The people they hired to pack our belongings were completely careless and negligent in the care and wrapping of some of our most expensive furniture. Plus, I ended up spending 4+ hours to pack and move my all of the boxes from around the house and get it staged by the front door for them so they could load the next morning because they were short on packers the first day and decided to leave early. There were a number of items that were damaged as a result of not being wrapped or packaged well. Upon opening boxes, we found other belongings were just lazily placed in boxes without any wrapping or care. I filed a $500 claim for our entertainment hutch (a $3,000 piece of furniture) because they damaged it in the moving process by not properly wrapping it. Prior to moving, I purchased their "Extra Care Protection Plan" with a $500 deductible and paid a premium for that protection. Rather than acknowledge their negligence or responsibility, and correct something that happened as a result of their carelessness, they denied the claim and said the amount of damage was equal to my $500 deductible policy. Your people knowingly damaged my property and rather than make an attempt to fix it, or provide some compensation for it, you hide behind your "extra care protection plan", for which I paid a premium for. What a joke! I would never use this company, or their parent company, North American Van Lines, again!!! read more

From start to finish, we had the best experience with Palmer! Each staff member we encountered was professional, courteous, and even fun to work with -- just totally relatable and kind people in all regards. We moved from Ohio to Florida and it was no easy job... our home filled almost 3/4 of the truck, plus they also moved my parents on the same truck to a different location. They made everything seamless and we never worried about a thing. The staff repeatedly called or emailed to check in on us, which assured us that they were on top of everything. They worked with our schedule over a holiday weekend and made all of our requests happen with a smile. Mark, Larry and Gary were beyond phenomenal. They worked so hard and not once did we ever hear one complaint or even a sigh. Moving can be super stressful, but I swear these guys were a blast to have around. We had lots of laughs, and our kids fell in love with them, too, as they made our boys feel a part of everything. We would recommend Palmer without hesitation, the job they did for us was nothing short of superb. read more

my move with Palmer Moving and Storage went effortlessly. From the first contact thru the follow-up after the move, everyone was helpful and friendly and showed they really cared. Extra attention was paid to antiques and keepsakes.. I'd recommend Palmer to everyone! read more

They have terrible customer service and don't deliver on what they say they will do for you. I moved from Michigan to Texas and they picked up our stuff in Michigan on Oct 6 and didn't deliver it to us in Texas until October 18. It was delivered on totally different truck than the one our stuff was picked up in and a totally different moving company L & J Moving out of North Carolina. When they came to deliver the driver called because he didn't have our address and when he finally showed up at our house it was just himself he no one else to help him so my husband and I have to help him move it off the truck. I immediately called PALMER MOVING AND STORAGE and they wanted till Monday to investigate, I called yesterday to find out if the had a resolution the manager wanted till today, I called him again today and still wanted more time I said he had enough time and he said well I wasn't going to compensate you anyways you got your stuff delivered. REALLY!! I got it delivered with several broken items and mine and my husband's sweat and muscle!! We are disputing the charges!! read more

HORRIBLE EXPERIENCE! As a result of the way Palmer handled furniture that was damaged in the move, we would never recommend them to anyone! Here's how the story goes: We had a very large, local move. I inquired with friends and interviewed 2 moving companies. Both were professional with the estimate but Palmer was significantly more expensive (by a little over $2,000). The fact that they were a local and that we wanted to support the community in addition to the fact that it was a large move with many antique, pricey, oversized items, we decided to go with them. The move out was fine, the crew was professional. Then our items were delivered, again, without incident.. The problem came upon inspection of the items as they were being brought into my home. Several members of the crew, including the lead, were the same! They too noticed the damage. I was required to sign off on each item as it was brought in. We noticed that 4 of our dining chairs were damaged (out of 10) as was our dining table. The lead contact from Palmer had me fill out paperwork and told me how to proceed. I contacted them immediately, filed a damage form, set up an appointment for their contracted employee to come out and assess the damage. From there communication went dead. Several phone messages were left with no return call. Finally when I spoke with someone in person, she was rude and short with me, indicating that she was walking into a meeting at that moment to discuss my claims. She said she would get back to me. Never did. Two more weeks went by. Had to leave several voicemails and finally an email threatening to take action if I was not contacted. Received an email in response, no phone contact, letting me know that the "specialist" they sent out (and a contracted employee of theirs) felt the damage was due to "normal wear and tear". This was insulting They were offering $600 total to cover the repair of 4 Ralph Lauren Custom leather dining chairs and our formal Ralph Lauren dining table. I had to again push very hard to speak to someone with authority to help me out. The owner of the company came out and said he thought the offer was generous and again, due to normal wear and tear. Really? I have photos taken of the set one month prior to the move, no damage. I had an interior designer over to see where and how we could utilize it in our new home. No damage. Bottom line, I purchased $80,000 worth of insurance, thru Palmer, to cover any damage or loss. This was a $400 item. They are offering $600. You do the math. It has been infuriating to have been a good paying customer, one who took every precaution and filed all paperwork etc in a timely manner to be treated this way. They are not standing behind their product (service) and are refusing to take responsibility. Their only product is service! DO NOT TRUST THEM, the insurance is a scam. The set was over $40,000 when we purchased it. USE ANOTHER COMPANY, you will be much further ahead! read more