We have had lots of problems with the warranty work on this home that we purchased last year. It takes forever to get anything done. We have had to make multiple phone calls and emails. Never a return on their. However, the service representative that does our warranty work is great.
The design of our home is beautiful with nice appointments and a great floorplan. But that is just superficial. We did not have an option to supervise the building like a brick and mortar home, and due to covid restrictions, could not tour the factory to see how our house was constructed.
We have found the workmanship from the factory substandard and shoddy. It seem the thought process with the factory workers is to do it quickly with no quality of the workmanship. Poorly hung cabinet doors, front and back doors, drywall seams showing cracks and gaps, poorly caulked exterior seams, contractor grade heating and cooling with no option to upgrade, mismatched kitchen appliances, crooked electrical wall outlets, etc.
Once delivered, the set up and interior touch up was great. However, our windows inside and out were never cleaned like with the ground built home.
The sales lady and Crystal Q, at the Burleson sales villiage, was honest and straightforward. As was April in delivery and set up department.
Therefore, I gave this whole process 3 stars. We love our home, just hate that we did not get to add upgrades and the hoops we had to jump through to get anything done. read more