My phone spam texts have gone up 10 fold since posting this...it's a legitimate business of fraud...here's the original postl: OMG!!! This place sells on deception & customers are always wrong. Here for a month...sold a monthly membership. Paid $112..00. Told: "just cancel after 3 weeks and it will be fine." Charged $45.00 additionally 10 days later for canceling three weeks later. WOW! AUDACITY AND LIES!!!! Amazing how elusive they are and still open. Amazing. Seriously, as a visitor to Cincinnati for just one month how is this place still open? After being replied to by Penny M who has done zero research into this and wants more personal info I'm convinced this place will bleed you if you join and want to escape their membership crap. read more

This place is just so incredibly unprofessional, honestly cringe-worthy at times. It is not limited to their front-desk staff, but their management as well. The most recent time I came in there were 2 girls at the counter playing on their phones. They didn't even acknowledge me standing 5 ft away and the one acted like she was busy doing something on the computer for 3 min before greeting me with a "what is your name" I think I've encountered 1 pleasant and friendly employee in all of my times coming here, they pretty much all have an attitude. read more

They charge you wayyy too much, just go to planet Fitness and get your membership and you get free tanning $100 for one month and then if you want to get a higher bed you gotta pay for extra freight. It's just absolutely ridiculous. They have the exact same beds at planet fitness and you can have a gym membership for like $20. read more

I'm not sure why there is so many 1 star reviews. I've been going here for awhile now and I have always had a great experience. My spray tan looks beautiful and people are always surprised when I tell them it's not natural! Also shout out to the ladies at the front desk today! Great customer service, it's a hard job and they do a really great job read more

This Palm Beach Tan gets 5 stars solely because of Jess. Everyday that I come here she is so polite and bubbly. Super friendly always makes sure I get the sunbed I like. She really is a genuinely nice person and I always appreciate her helpful attitude! And the salon is always clean, I never have to wait for a bed and someone is always at the desk to greet me. read more

Rude, unprofessional, dirty. All they care about is making their sales quota. You are just a number.

We all know tanning is bad for you. So the fact that this place has the worst customer service, and the highest prices of any tanning salon in the area should be enough to drive you away to better health. I came here looking for one or two individual tans before I went on vacation. Two things, the women at the counter act like they are the rulers of the universe and secondly the prices are OBSCENE. I get that they want to lock people into a 30 year contract with them, but $40, for one visit? That has got to be a joke. Be warned. read more

I went in for the $20 Spring Break spray tan special and ended up paying $45. I was checked out by the manager, Lisa, and was extremely surprised by the final price. It was my first spray tan however, so I assumed the additional costs were normal. I was told that I "needed" the additional primer, and then said no and she said my spray tan wouldn't look right without it, so I got it. Regardless, I was not informed that of these additional costs, and was informed by my friend that a unlimited monthly spray tan costs $49.99. You would think I would have been told this is my better option, but I was not. I called to try to get some form of reimbursement and Lisa was not understanding at all. Very bad first experience with a spray tan, and will definitely not be returning. read more

This used to be Cincinnati Tan, but recently changed to Palm Beach. They have gotten a few upgrades since switching over, like the awesome i-bed, which kinda feels like you're in a space shuttle, but gives you a really great, even color. I've tried a lot of tanning places in the area, and I always come back to this location. It is extremely pricey, which is why I've left quite a few times, but no place has all the amenities they do, so I always end up coming back. I've tried every tanning bed in the place, but lately I've been using the VersaSpa sunless spray tan to try to avoid that nasty cancer and all. Spray tanning works well, especially the Versa, which is much better than the old Mystic. The problem is the price. You can tan for about $30 a month in a decent bed, but if you want to do Versa, you'll be paying at least $60-80 a month. Just one session in the Versa will run you around $45. I do like the atmosphere of Palm Beach, and the staff is helpful, although they do tend to try to oversell products which can get annoying. I know it's part of their job, so I try not to get annoyed, but I have been offered the same products on every visit. Switch it up, guys! The variety and quality of beds and spray tans make this place ALMOST worth the price. If you're looking to get quick color for a special event or vacation, you can do that for a decent price. The memberships are where they will really run up your bill. read more

I've been going to Palm Beach Tan about over a month now and the other day I wanted to cancel my account because I was going to be out of town almost all of March and of course I was one day late for canceling and "there was nothing they could do about it" then the girl told me I could just freeze my account, but she never told me about the hidden fee involved just to freeze my account. Also, in the beginning I just wanted to tan for a month and I had no idea that they would continuously charge my account every month. Beware of all the hidden fees and things they don't tell you. It's a trap and then when you recognize the situation they tell you it's too late for a refund. Also one of the days I decided to buy tanning lotion and I asked for the cheapest one they brought be $100 lotions ARE YOU SERIOUS read more

FILTHY TANNING GOGGLES!!!!!!! This same location previously had a bed that wasn't fully wiped down (I could see the imprint of the previous user) and also had damp towels and now this...ew. Not only were the glasses dirty, they had dried crusted mascara and at least 2 dirty eyelashes stuck to the inside!!!!!! How hard is it to sanitize properly?!?! Disgusting. Will never use this location again. read more

I don't visit tanning places. My wife doesn't visit tanning places. But she was feeling depressed about not seeing sun in so many weeks and thought she could use some. She also saw a coupon for a week of free sessions advertised online! How nice. Except that it was a typical bait and switch. She went in and was told that the coupon wasn't active yet. She called me and I looked, and sure enough, there was nothing on the webpage or the coupon itself stating a start date, only an end date. No wonder this place has such negative reviews. I'm not sure what the end game is here, but aggravating new customers on their very first visit seems like a fantastic way to prime otherwise neutral people towards having a negative outlook on your business. read more

My review is based on a spray tan booth experience. I am by no means a tanning expert. (Particularly regular tanning beds) The customer service was pretty good for my visit. I see others have had really bad service and I wonder if maybe the company has taken a look at their horrid reviews of Yelp because they definitely seemed friendly and informative to me. I used a VersaSpa spray tan booth for the first time and an employee gave me a thorough demonstration of how to use it. My visit was fairly quick and easy. A-OK. read more

I'm not sure if the company improved after bad reviews, but my experiences have been great! I'm done with the sun, but love a tan! PBT offers multiple choices for spray tan to achieve the look you want without killing your skin. All the top of the line spray tan systems (Versa, Versa Pro and Mystic) and all their products. Plus staff can help you customize in any way that gets you exactly what you want. They really are there to help you! Most of the staff spray tan and can give you advice if you aren't sure about something! If you sign a contract, READ IT! It's a normal contract with options to freeze or cancel so be aware of your rights. And having a membership has its perks like free cash back (tan dollars) rewards. Also, hours are great and wait time is always minimal. read more

I absolutely love them all they go above and beyond to make me happy. I love their suggestive selling and always purchase their product.They have a very brite and driven leader incrediable work ethic(Lisa). Great Hustle don't change a thing keep pushing forward Be Blessed. Thank you, Robin Terry read more

As a college girl on a budget, I was on a mission to get a quality tan for a practical price. I have previously tanned with Palm Beach Tan, but ended, not froze, my membership after a month. Normally, PBT is a little pricey for me, but having had bad experiences with other, cheaper salons, I could trust PBT beds to provide a deeper and healthier looking tan than other establishments. I was lucky enough to walk in during "Free Tan Week". I had the option to tan for free in the lowest level bed for the remainder of the week or have my start-up fee ($20) waived. I opted for the waiver and signed up a gold membership. The pros: I must say, my previous experience with PBT was rough as the girls were rude and pushy. However, my most recent experience has been nothing but pleasant. I'll start with the beds themselves. If you are looking for a natural tan with minimal redness, it is WELL worth the investment to go for a higher grade bed! The "free tan week" also got me $10 off my membership, so for $40 I had a free month of Gold level tanning. Wow! The results are beautiful! Even my past experiences in the lower level beds, they seemed to be fairly nice quality. PBT simply has the good technology. This location was extremely clean and smelled great unlike other tanning salons I have been to. Though it may not be the cheapest option, it is certainly a quality tan for a decent price. I guess tanning really is a "you get what you pay for" purchase. I found the women who worked there to be quite friendly compared to my last PBT experience. They seemed genuinely interested in providing me what I was looking for as opposed to emptying my wallet being the priority. "Jess" is receptive to my questions and lets me know of any new offers each visit. Now for the cons: Anyone who visits PBT is aware that those lotions are not cheap. $100 for a 20oz bottle of lotion? Really? This wouldn't be an issue if it weren't for the workers forcing it upon you. Now, now, I have been in retail once before so I get it, there are quotas to meet. However, no means no. When I say I don't want to pay an outrageous price for the same bottle I can get online $30 cheaper, I mean it! Last but not least, the dreaded, confusing contracts you sign into. They certainly don't make it an easy read. In fact, let's be real, they are trying to trick you (as many have been tricked before) into "accidentally" renewing a monthly membership. All these hidden fees drive me nuts! Customers have to pay to sign up, pay for the month, and if they'd like to take a hiatus from tanning but plan to return, they have to pay a fee to freeze their account! Let me say that again, they have to PAY to NOT tan. Ugh! The saving grace is that that money becomes a credit, so it is usable...eventually. I chose to give this PBT 4 stars because many of the cons I found were of the company, not this location particularly. While it can be a pretty penny to tan here, it certainly is one of the nicest tanning salons in the area for the price. A $20-a-month salon will give you a $20-a-month sunburn. read more

Not only am i banned due to the fact the manager doesnt like me(and im not sure why) but they are just rude. My brother in law had a messed up spray tan and they did nothing about it. read more

I've been to PBT in Cincinnati, Burlington, Mason, Kenwood, Western Hills, Eastgate, Florence...pretty much everywhere in the tri-state. This one is by far the nicest PBT I've been to, so far. I spray tan with the Versa, and the machine was clean and the room was very spacious. The gals working the reception area were very friendly. read more

^^^ I would give 0 stars if i was able to. I have never had a good experience coming to this location and the only reason I return is because I was FORCED to pay for a month package. Every time I go the workers are SO rude. They give me sass when I say I do not want to buy a tanning lotion, and are mean when I wanted to cancel my membership. This behavior hasn't only been seen by me. I know numerous other customers that are furious with the service they receive from this location. I have been treated poorly even from the store manage, she always seems super inconvenienced and annoyed when anyone walks in the door. All of the workers at this location need their attitudes adjusted. They also need to treat the paying customers with the kindness and respect we deserve. I will never recommend to use Palm Beach Tanning to a friend ever again, especially this location. read more

The only good thing about this place is that the beds work. Service is horrible. The girl usually working up front with curly hair is stubborn and lazy and has no interest in attending to palm beach tan customers. WARNING: you will be totally screwed if you have any billing descrepancies because the manager cannot help you out and the high school girls working there have no way to reimbuse you. read more

Worst place ever !!! They push you to be a member but I wanted to try first and pay for a single visit. I think it's normal that you may wanna try before commit right ? That's ok...they would charge me the FULL price for one session but actually give me HALF minutes of my bed tanning session !!!!! Why ? Because it's their policy ! So..basically I have to pay a full price and get half of what I am paying for ??!! It's like you pay for a full bottle of water and you get half of it. In my book it's call stealing !!! read more

I had a great experience my first visit to the salon. I purchased a spray tan package and bought the lotions to use with it. The sales girl was great and extremely helpful with questions. However the other few times have been bad experiences. I left my bracelet in the tanning room (110% positive) that was a remembrance bracelet for a close that had just passed away. I went the next day to get it and the sales girl was extremely rude saying nothing was found And I have suspicions that they just threw it away. I know they are not liable and it was not valuable, but I did not appreciate the major attitude. I won't be coming back. read more

I only spray tan and I have appreciated the knowledge of the front desk on which tones would be best for me. It is always clean which is obviously important as well! read more

Cincinnati is a clean and pleasant place to tan. The prices are a little high though. I used the Versa Bed, which is like the previous Mystic Tan. It was $30 for one visit, which is a little high as it only lasts for about 5 days. read more

I truly wish I could give this location 0 stars. Every Palm Beach I've ever walked into has always had rude employees, but this location takes the cake. This Palm Beach Tan does not deserve the 2 1/2 stars it has now. The employees are the rudest women I've ever spoken to and are SO pushy about a ridiculous $100 tanning lotion. Madison was the assistant manager that acted inconvenienced to help me and seemed to be the leader of the drama and attitude. I wanted to do the $1 promotion and they were yelling at me to sign up for a package deal or to do an upgrade. This isn't a barter system, I came in for the promotion that had been advertised everywhere. The beds never got hot or even warm. I really think they were actually normal lightbulbs you would use in a kitchen? The normal beds at Planet Fitness are 100% better than the ones here. The customer service is something that should truly be on undercover boss to expose how childish and rude this location is. DO NOT WASTER YOUR MONEY HERE, if I could, I would've never stepped into this location. Palm Beach Tan is a complete and utter waste of your time and money. read more

Palm Beach is way too pushy and pricey. If you have a coupon (check their website), it's great. If you don't, you have to pay for a 60 minute package or buy a monthly membership. Getting individual visits is completely overpriced. Research other tanning salons... I'm sure you can find a better price without all the pressure from associates trying to sell you $75 lotion and memberships. read more

Horrible staff. Always rude and talking about customers when I come in. The worst part is, it's always the managers Chelsea and Katie. If you can i would make the drive to the next closest Palm beach. Totally not worth coming to this location. I will be going to the one on Montgomery from now on. I'm sick of their attitudes and immature comments. read more

I have been a long time customer of cincinnati tan. But I could not be more disappointed with the customer service offered by cincinnati tan. I did not complain when they increased their prices, or when they changed their packages, but after being incorrectly overcharged and being reminded that to them, "i am only one of thousands of customers", i have canceled my membership. I will never be back. read more

Word to the wise, don't sign up with palm beach tan unless you plan to be a member for life...it is nearly impossible to cancel if you ever move...I'm leaving the state and I was told to go in person, or send a postal letter to TX. Seriously? I can't remember the last time I had to buy a stamp...this is not a house mortgage, this was a tanning membership. Are you sure I don't need to send a fax or a smoke signal as well??? If a call or email is not sufficient to cancel my membership, palm beach tan needs a serious systematic upgrade. If there is another palm beach tan where I relocate, I will not be signing up! read more

Palm Beach Tan is a malicious money hungry monopoly. Today I went in to cancel my account and my mothers, whom is the card holder on both accounts. I was informed I could not cancel her account even though it's the day before Christmas Eve so on top of being sick she doesn't have the time to drive and cancel it herself. I used to work at Palm Beach Tan and this was never an issue when I worked there, we always allowed immediate family to cancel others accounts. The manager at the Hyde Park is rude and a smart aleck. This location is more concerned about meeting their monthly goals then they are about their customers happiness. I'm willing to bet if I wanted to freeze our accounts rather than cancel then it would've been no issue at all. It's unfortunate a company this large allows people with such poor customer service to work there. I will not be returning to this location. You would think after I quit for being threatened and lied to that they would do something about the poor store managers they keep, then again the Cincinnati corporate office are all good friends therefore nobody seems to face real consequences. On the bright side Planet Fitness offers the same top level tanning, that Palm Beach charges $100.00 a month, for just $20.00 a month. They also sell the same tanning products at a fraction of PBT's price! Happy Tanning! :) read more

I've been a member of Palm Beach for about 6 years now. Currently my account is on freeze ($5.00/mo) as I decide if I want to start it up again this season. If I do, I'm thinking of doing the spray tans to help my aging skin. I am grandfathered in at a decent monthly rate so I can't complain. What annoys me the most about Palm Beach is the wait time. As a monthly member I think they should have an express check-in or something. What ends up happening on numerous occasions is that I have to stand in line and wait for the sales person to SELL packages to anyone in front of me. Sometimes this can get quite lengthy and all I want to do is check in and tan. Many times the beds are even open but the sales people are spending my time selling to other customers that are not members. I've complained about their system quite a few times in person but nothing seems to change. Just not a good policy for loyal customers in my opinion. read more