I went to your location on W 10 St across from Ben Davis. There was a Family in there that had went…read moreto Rally's. They left a mess at the table they were at and dropped some fries on the floor. A few minutes had went by and I went to take a bag of clothes out to my truck. When I came back in I saw it about 20 roaches crawling around on the floor. That's just GROSS. I won't be back I don't have roaches at home and don't need to bring them home.

This place use to be nice. The manager whom wouldn't tell me her name. Lol I go and spray tan two…read moretimes per week since having my fights with skin cancer, I want to look sun kissed without the sun. I don't like writing negative reviews as you can tell I'm very positive but I feel I must warn people. After several encounters with this so called Manager. She is always snappy and rude to me. Asks me to spell my first and last name "Brenda Barrett " three times ugh. No music playing because she always has a headache. I've tried to be caring on her headache telling her I hope she feels better! She rolls her eyes! Tonight she was so insulting and rude I felt compelled to let everyone know. I was asked what I was wanting to do? I said I always spray tan I have a spray tan package, she informed I was the only one to just spray tans! Most people do both tanning beds and spray tans! Not entirely true my friends only spray tan. After my spray tan I asked the Manager for a business card she said that don't have any! I asked her , her name ? "She said Why? I'm the manager!! ". I said because your very rude to me every time I come in here! She said I've never seen you before. Not true! I said have a nice evening! Thank god I can use my package at another location. Beware! Life is too short for this negativity! I hope she finds peace.

Plenty of machines that are well maintained and have lots large capacity machines as well. Plus…read morevery nice staff that keep the place clean. Highly recommend.

Great Facility!! LOVE LOVE the tanning beds!! Modern updated equipment!! also, i do laundry there a…read morefew times a week, and its always clean. Friendly staff :)

Pam was phenomenal!! Used my free birthday tan and did the instant bed, has built in red light…read moretherapy and bronzers!! Loved the water mist and aromatherapy as well. It's pretty expensive but I loved the infrared and all the features.

Just moved to the area, new to the company. There was no menu of bed options anywhere, so I ask the…read morereceptionist who then laughs at me like I should know. I had expected her to explain how things worked here after I expressed I've never been. She did not help or offer any options. Never coming back.

Said I could Cancel no problem .. then Didnt Cancel when I advised and charged me another month ! I…read moreeven tipped the girls every . single . time . I went to tan . the product was OK but having to DISPUTE when I did Exactly as I was told, is Wrong .. not going to pay for someone elses Negligence ! Avoid !

This location has been a less than pleasant experience for myself and my daughter. Every spray tan…read more(3 times) has turned out very splotchy regardless of following all instructions (that we researched ahead of time - such as exfoliating before). But the worse part about this experience was the customer service. The 3 times we visited (in the past month), I asked how to make her spray tan better and more even. We never receive suggestions or advice to help her spray tan be more even. We feel that we are either annoying the workers or they just genuinely don't know how to help us and aren't sure how to answer our questions. My daughter got her first spray tan before freshman homecoming. It was a memorable moment we shared. Unfortunately, her spray tan came out blotchy and uneven. I called to ask them for advice and was told to call back after 1:00 when the manager would be there. I wasn't give any suggestions or advice to help us. We went in after 1:00 and the manager just told us she could spray tan again. So, she did. I was also not made aware that I would have to pay for toners (and all the extras) every time she spray tans with the unlimited spray tan membership. I asked before purchasing the membership if everything was included and I was told everything was included in the membership. I tried to cancel my membership over the phone the morning of 9/2 after I got a notification from my credit card that a charge was taken out of my account. I was told that I had to physically go in there to cancel. What a hassle. I'm glad I wasn't working out of town. The blotchy spray tans and customer service was subpar to my expectations. I canceled and requested a full refund-- which was denied by customer service. Their website says if you're unhappy for any reason, you can get a refund within 30 days. Honestly, transparency, and kindness is important to me. Because of this, I'm giving 0 stars for my experience. UPDATE- 10/20/23 I emailed customer service and they were unwilling to refund me. I also emailed the Penelope who responded to this review on Monday 10/16 and have yet to get any response.

Mother and daughter up front were very friendly and answered all of my questions. Bed was clean…read morealong with the room and restroom as well.

I was over here last night to dry some clothes when our dryer broke around ten o'clock. Thank…read moregoodness that Laundry & Tan Connection is open until midnight. Lots of dryers, most of them in working order. Huge place that was mostly clean besides all of the spent dryer sheets lying about that other patrons failed to place in the waste baskets. In addition to the hours, I love that there was an attendant on duty. Felt safe here unlike some of the other laundromats I have been to in the past. TVs, vending machines, change machines fully stocked as well as a bill exchanger. Automatic doors are a big help when hauling baskets of wash in and out of the building. Sitting areas, some with tables. Not too crowded at all, but enough washers and dryers to accommodate many people at once if they were there. I was also happy to see that the tanning area was still open. I would be reluctant to tan while my things were in the wash, as I had my laundry stolen once years ago when I left it unattended somewhere else... but it is nice to know this is there. I had tanned at the place that was previously in this building back in 2008. I still had some tans left on my account when I moved away for awhile. This building sure has been expanded to a much larger business since those days. A good addition to Speedway. I am a little afraid to tan too often with all of the warnings now, but I might go and check it out soon.

I went to the laundromat on Sunday, June 14. I had to wash some bedspreads. The lady Amy at the…read moredesk assisted me finding a washer as the place was packed. We chatted for a few minutes however, the desk was getting busy. She was so sweet and everyone she helped she had all the answers! Shout out to her!

Already on the road for two weeks and it's time to do some laundry. Having gotten my caffein fix…read morenext door at Starbucks, now I can get this chore out of the way. Super easy to pay with my debit card and get the huge washer going and it was great to have a countdown timer on it so I knew when I could focus on writing Yelp reviews. When it was done, I split my stuff into three dryers and it didn't take very long at all. Tables for folding were clean as was the rest of the place. This was a great, comfortable place to do laundry and the price was decent. [Review 20582 overall - 117 in Indiana - 1563 of 2023.]

I am writing to formally express my concern regarding the handling of my cancellation request and…read moremy overall experience as a long-term customer. Toward the end of September, I visited the Sunspot location to cancel my monthly tanning subscription. I have been a paying client for approximately two years and have been a customer on and off since 2013 and never had a previous complaint. The staff member I spoke with confirmed that she noted my request in my file and informed me that I would receive a call from corporate two weeks prior to my next payment draft. She also provided me with the corporate contact number. After leaving the salon, I called corporate and spoke with Lynn, who explained that Teri handles all cancellation requests and would call me to verify my intent to cancel. (This was the required process per the bank rules) I did receive that call from Teri, who was kind and personable. During that call, she assured me that my monthly payment had been stopped. When I first spoke with Lynn, I also shared my concerns about the tanning beds included in my package. Bed #13 produces no noticeable results, and bed #15 becomes uncomfortably hot to the touch. I was told that no other clients had expressed similar issues, but my coworker--who uses the same beds--experienced the same problems and even reported a burn due to a crack in bed #15's glass. In addition, bed #15's lid does not stay open properly, posing a safety hazard when trying to get in and/or out the lid falls. I felt my concerns were minimized, which was one of the reasons I chose to cancel my membership. On Thursday, October 16th, I noticed that my card had still been charged for the October payment. I immediately called corporate. Lynn answered, stated she was in a meeting, and asked me to call back in an hour to speak with Teri. The call disconnected abruptly, and I was unable to reach anyone when I called back. Later that afternoon, around 4:10 p.m., I received a return call from Teri. While the call began positively, the tone changed when Teri stated she had previously told me that Sunspot had switched credit card companies and that I should call if my card was charged again due to known system issues. I do not recall being told this, and it was concerning to learn that this was a known problem. If this issue has affected other customers, it seems the company should proactively monitor cancellations to prevent unauthorized charges AND immediately issue refunds if they occur. Teri did process a refund and emailed me confirmation, for which I am grateful. However, the overall experience left me feeling that customer concerns are often dismissed or treated as inconveniences rather than opportunities for improvement. I hope you will review this situation and consider the feedback seriously. I have appreciated being a Sunspot client for many years and would like to see greater attention given to both customer service and equipment maintenance moving forward.

Been coming here for years, and never had any problems. That changed when I brought my newly…read moreacquired service dog in training to tan. I walked up to the counter and was told I couldn't tan unless I put my dog in the car (it was 90 degrees outside) or took her home. I questioned how my dog would be able to alert me if she was locked in a car? She said the law says service dogs weren't allowed in the salon and if I couldn't find the law, she would find it for me. I never found any proof of that with ADA, and though she said she had the proof on her desk at work, she never provided it. Adding to her rude behavior, she questioned why I had a service dog now, but never had one before, and put the words service dogs in quotes. How does you even respond to that?!? All I wanted was to get my money back and go elsewhere but was refused a refund because "I didn't have a good enough reason to get one". The owner was rude, condescending and insinuated I was trying to pass off a pet for a service dog. I had plans to use several of their services but now I'll just have to accept I lost my money and warn others about my bad experience.