We used Maui on island agent for about five years to help us manage our Airbnb on Maui. They were…read moreprofessional, responsive, thoughtful, and became friends over the time we worked with them. They tended all sorts of important matters for us in our absence. From small details to large repairs, they were available,effective and incredibly responsive. Another service that they provided for us was connecting us with many other professionals, like contractors, handyman, materials providers, cleaning professionals, and HVAC installers etc. They were also an affordable price for us renting an Airbnb during the pandemic! We will always appreciate that they made it possible for us to run an Airbnb business from a distance.

We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

If we could give them a "0" rating, we would! This is the worst property management company we…read morehave ever used. We hired them to manage our house on Maui because my husband and I were moving back home to the San Francisco Bay Area. The property manager assigned to us was Annalies Niemann. She was absolutely horrible. Here are the things that we were unhappy about: 1. The company charged us a $200 administrative fee upfront for placing ads and marketing our property to potential tenants. Annalies didn't do anything. For 6 weeks after we signed up with them, there were no appointments to show the house, and we had to pack up and move on the 8th week. 2. We gave Annalies a copy of the property specs and she used that for our ad on Craigslist... didn't even revise it or advise us on whether we should edit it or not. When we asked her why there were no appointments to show the house, she said our specs/ad was too long. She should have advised us on that before placing the ad. 3. Annalies had absolutely no knowledge of the current rental market in our area. She completely low-balled us on the rent. My husband and I thought the rent figure she recommended was too low, so we did some research on comparable rents and even asked Annalies to come check out our house. She then told us that we had a nice house and that we should ask for slightly more than what she recommended. 4. When she did schedule this one appointment, she came to our house unprepared and didn't even have the phone number of the potential tenants on her. This potential tenant flew to Maui from Oahu and all Annalies had was this guy's work number. Obviously, she couldn't get a hold of him and he never showed up! 5. For the other appointments that Annalies was able to schedule, she told us that she was busy moving houses as well, so my husband and I should show the house ourselves. 6. Right before we moved, Annalies just gave us a checklist without doing a walk through with us. She told us that she didn't need to be present for the walk through since we know our house better than anyone else. She suggested that we just left the checklist on the kitchen counter. 7. My husband and I ended up showing our house to the current tenants, but we advised them to contact Annalies for the application, deposits...etc. When Annalies presented the rental agreement to the tenants to sign, it was full of mistakes. Annalies didn't even give us a copy of the agreement, we had to get it from the tenants. How ridiculous is that? The rental agreement had another property name and address on it. It wasn't even our property address. Our tenants had to comb through every single line of the agreement to make sure everything was accurate. 8. We told Annalies that the house needed to be deep-cleaned before the tenants moved in. She said no problem as she had a list of cleaners/handy man that Prudential uses. She told us that for the size of our house (3-bedroom and 2-1/2 bath), it should take about 8 hours to have it all cleaned and shampooed. She also reassured us that she would give us a quote from the cleaners. Two weeks after we moved, we still didn't hear from Annalies and finally the day before the tenant moved in, we got in touch with her. She complained that the tenant was "pressuring" her to get the house cleaned, so she had the cleaners come 2 weeks too early and by then, the house was dusty again and there were gecko droppings. I saw the email correspondences between Annalies and the tenants because they couldn't get a hold of Annalies either, so they forwarded their email to Annalies to me and there was nowhere in the email that the tenant "pressured" her to have the house cleaned. They just asked Annalies when the house would be cleaned. When we got the bill for the cleaning, the cleaners charged us for 25-1/2 hours instead of the 8 hours that Annalies mentioned. It was close to $800 and that didn't even include the $360 of carpet cleaning. The receipt was handwritten and it didn't have the cleaners' address or phone number on there. It didn't even look like a legitimate business. And when the tenants moved in and did a walk through with Annalies, they said the house wasn't deep cleaned at all. We totally got ripped off. - - - - - - - - - - - - - - - - All in all, we were VERY disappointed with their services, or lack thereof. We had to pay a penalty fee (35% of one month's rent) to terminate our contract with them. We would NEVER use them again and we hope no one has to go through the same ordeal that we did! It was absolutely a nightmare!

The best full service real estate company on Maui that does commercial sales and leasing,…read moreresidential sales, commercial and residential property management, and specializes in consulting on full scale commercial alternative NRG and PV intigration. These guys are good!

Our experience with Breanna and Emerald Club Realty has been a dream! (just like the house). There…read moreare some pretty sketchy rental property owners and management companies on Maui but not here!!!! We were able to view the home, apply, be approved and lease signed in under a week!!!! We were in a pinch with the holidays right around the corner and Breanna was so responsive and pleasant to work with. She made everything so simple and made sure we were informed every step of the way. We will definitely be sure to use Emerald Club Realty in the future and recommend them to anyone we know! But hopefully we don't have to move for a while lol

I had a great home in Maui and must have been temporarily insane because I sold it! I wish more…read morethan anything else that I could go backwards in time and instead of leaving,staying! Jo Ann is the best in the business and I know her daughter Brandy followed in her footsteps.If you're looking for a home in Maui these two must be part of the plan! Emerald Club,because you deserve the very best.

Working with Tricia has been the best experience. She was always very kind and responsive to our…read moreneeds and did her best to accommodate us. Highly recommend if looking for a realtor or leasing agent

I'm blown away at the scam this property manager is running! We booked one of her properties…read morethrough VRBO for our Christmas vacation. It was very expensive but we felt like it was worth it. The day after booking and paying for this property we get an email from Patricia requesting another almost $500 or she will cancel our booking! We contact VRBO who tells us not to pay because she has a legally binding contract with us for the price that we paid since we had already paid. They say they are contacting her and everything will be worked out. Well four days later Patricia cancels our rental now we are searching for another rental with even slimmer pickings in Maui for Christmas. After reading other reviews I'm so glad we aren't staying in anything under her management. She is running a scam trying to get more money after entering a contact with paid customers.

Jessica and Diane have been absolute stars in the process of selling my property. Due to…read moreunfortunate timing, I had to sell a property at one of the worst markets in the last 40 years but Jessica and Diane were incredibly competent, responsive, fantastic, and truly went above and beyond. They anticipated questions, sent extremely thorough information and research, looked into out-of-the-box solutions, and they also fielded issues before they even got to me, so that when I was presented with them they already had solutions lined up. We got a deal we were all happy with in the end and closing went incredibly smooth. They also had great advice for navigating the market, and despite the fact that we could not put the property up for sale for a year due to estate/legal issues, they were still giving it their all and sending me information and helping me set up the property to prepare it to sell throughout this time. I would hire them for absolutely anything, but of course their specialties are in the real estate market! Jessica is an undeniable pro and I can't believe the amount of hours she put in for the sale process of this property. She knew all the right referrals and streamlined every possible process to an incredible degree. This was a very stressful time in my life, but I know for a fact that it would have been 10x worse without them removing every obstacle and roadblock for me! I kept telling my friends and family how much I appreciated Jessica and all she was doing for me. If you are looking for a realtor to buy or sell your home I can't imagine a better pick. You know those teachers in school that wouldn't give anyone an A+ because no one is perfect? Even those guys would give it to Jessica.

Jessica was simply amazing from start to finish in helping me find the perfect condo in South…read moreKihei, and I can't recommend her highly enough! As a first-time homebuyer and being new to the process, I had so many questions, and Jessica made the entire experience seamless, stress free and truly enjoyable. She took time to truly understand what I was looking for and the patience and dedication she showed in the process was unmatched. Although patient with me, Jessica's sense of urgency was on another level with communication, getting questions answered and documentation complete. Communication and access to information was extremely important to me and whether it was via text, email, phone or the Compass App (which I was blown away with), she had rapid response time whether it was early morning, late night, weekday or weekend which was so appreciated and allowed me to move quickly. Jessica knows the Maui Market inside and out and on top of that, she has great knowledge of each Condo Community and even veered me towards specific locations, buildings and units within the communities due to highway noise, wind directions, sun location etc. which was not initially on my radar. She also went above and beyond with referrals that were tailor made to my specific needs. The network she has with anything remotely related to real estate on Maui was a huge asset and made the whole process stress free from start to finish. Whether it was a lender, title company, inspector, plumber, electrician, locksmith or AC company, her experience and relationships saved me so much time and stress. Thanks to Jessica's expertise and support, I ended up with the perfect condo that well exceeded what I imagined was obtainable within my price range. If you're looking for the perfect place to call home and a smooth, enjoyable buying process, look no further. Mahalo Jessica!!

first of all- Thank you Shore 2 Shore, your staff has made my dream of living in my own home a…read morepossibility. I am a childhood cancer survivor who had always lived with others. let me say, living alone is intimidating, however, they have been incredibly understanding of my limitations and I full-heartedly believe that are part of my personal "Maui family". that being said I am responsible for my own actions and I do feel capable. Heads up- I love it here I love shore 2 shore and am happily here by choice and luck. God Bless

They are trustworty , we rent for over ten years we are treated well and professional customer…read moreservice, chad is a wonderful landlord.

Ed Codelia listed and sold my BnB on Front St in Lahaina in just a few months. 3 other agents…read morelisted it over the 6 years it took us to sell it and did nothing but sit back and wait for the listing commission. Ed held open house every week, and spent big bucks on advertising and videos. He just sold our condo at Lahaina Shores for us in less than the time it took to do the paperwork. Again, he held open house every chance he could, had a gorgeous video made, and put in the time. He is a real pro who has lived here forever and knows the island and the market inside out. I would never call anyone else to list or sell real estate on Maui. Mahalo Ed and a hui hou! Penny

working with Tricia was a great experience. She was the property manager for the rental unit my…read morefamily and I lived in. She was always easy to work with and very accommodating with any needs or requests we had. I highly recommend her

Tricia is thorough and professional. She puts 100% into her business and has been outstanding to…read morework with. I've worked with her for many years and known her for 15, and she has always been a pleasure to deal with.