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San Francisco, CA

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Palette Tea House

4.1 (2k reviews)
Closed • 11:30 am - 8:00 pm
Updated 2 months ago

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PALETTE TEA HOUSE ATMOSPHERE

What's the vibe?
Casual
Touristy
Trendy
Classy

Recommended Reviews - Palette Tea House

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Reviews With Photos

Inside
Stephanie W.

I hate to leave such a low review but unfortunately my visit did leave me with a poor perception. I made a res for myself at their opening time (11:30a) and came early (around 11:10a) to wait since I was in a bit of a hurry and wanted to be in/out within 45 mins, ideally not longer than an hour. The check in process was a little chaotic but moved fast and I did get seated right away. I was planning to order as soon as I was seated, but oddly, no server ever came after that. Someone did come pour me water about 10 mins after being seated, but that was it as far as staffing. About 5 min after the water I figured out that you can order with the QR code on the table -- i ended up putting in an order for just the truffle duck fried rice ($34) which sounded good. I waited another 15min or so (now about 30 min after being seated), and still no one had come talk to me and the food hadn't come. By that point, other people who came in after me had been seated and were already eating, so I flagged a passing waiter to confirm I could order that way, and they said I could. I waited another 10 min (by now it's been like 40 mins since I was seated; everyone around me has been served and some people are finishing/leaving). I flagged someone to ask about the status of my order. She said she'd check. I waited another 5-7 min before I flagged another waiter to ask again, and he said he would check. Shortly after, the first staff member I'd asked came back to tell me "there was a bit of a delay, it would be about 10 more minutes." I didn't get an explanation for it beyond that, or any other acknowledgement of it. The food did in fact come about 10 min later - a whopping 50 mins after I initially came into the restaurant. I ate fast and was full within about 5 minutes. No one checked in to ask how the food was or if I needed anything else in that time, but I flagged someone to ask for a to go container and for the bill. When I received the bill, I flagged someone again to request the "5% included surcharge" be removed, because at this point I still have no idea who is supposed to be my server, or what additional service I'm being charged for. She said she'd ask her manager, but they did take it off. Ended up walking out at 12:50pm after that. All in all - it was the strangest and least attentive staffing experience I've ever had in a restaurant. I left the place wishing I'd eaten at home because I didn't feel very cared for (or even noticed?) as a customer. I'm seeing other reviews that the staff was great, so I'm wondering if there was something unusual going on that day. That said, the place is pretty inside and has nice/clean bathrooms, and the food was pretty good with a decent portion size. The rice bowl was $37 including tax; for the portion size it isn't too bad. But I was just really off-put by the work flow.

Caili C.

We came to Palette for dinner as my friend was visiting and wanted to eat Peking Duck. I have been to the Palette in San Mateo a couple of times and enjoyed the food but I have to say this Ghirardelli Square location just wasn't as good. We got the half Peking duck, stir fried garlic pea tips and the XLB sampler to share and starting off the XLB lacked flavor. I could really taste the difference between pho, truffle, and tum yum pork and because the XLB was steamed in the serving spoons there was some water in the spoon which diluted the soup flavor. Pretty disappointing. The duck was tasty but like a lot of Peking ducks I wish there was more flavor in the meat itself. It was pretty bland so you really need the sweet bean sauce. I thought the pickled radish as a condiment was a bit odd and once I included it in the wrap, it was too sweet. I have to say the garlic pea sprout was my favorite dish. Super flavorful with a lot of garlic and with most vegetables, it's really done best when it's stir fried with a generous amount of oil, and this ended up being super tasty.

Bob K.

There are a surprising number of shops and eateries around Ghirardelli square that are more than just tourist traps. Palette has some kind of Michilan recognition, and it's not hard to see why. The interior is very stylish and clean - I love those ceiling decorations. I also love that the tables are close but not too close, to each other. We engaged with the customers on both sides of us. We were looking for vegetarian options, and they didn't disappoint. There's even a not that some meat dishes can be made vegetarian. We got the veggie spring rolls, somewhat spicy Impossible mapo tofu (one neighbor recommended) and one other vegetable dumpling that I can recall the name of. All were excellent. We also got a boba milk tea and a small bottle of sake. It was a somewhat pricey lunch, but not beyond expectations for the area.

Communal Seating Area
D. Reneé B.

Beautiful space, generous portions, and a tea selection that deserves its own spotlight. Came in with The Kid and one of her friends and had a great experience from start to finish. We had reservations, arrived a little early, and were seated right away. We ordered the XO Wagyu Beef Fried Rice, made with minced Wagyu, egg, XO sauce, and scallion, along with the Wagyu Beef Chow Fun, which comes with wok-seared Wagyu, flat rice noodles, and bean sprouts. We also had the Pork Soup Dumplings. Everything was flavorful, and the portions were generous--one order of the fried rice and chow fun was enough for the three of us to share and still take leftovers home. The tea selection was one of my favorite parts. I had the Iron Goddess, The Kid had the Milk Aroma Oolong, and her friend had the classic Oolong. All three were delicious and made the meal feel even more complete. I also tried one of their mocktails from the menu--the Lucky Red Horse- and it was a fun addition to the meal. Service was great, the space is beautiful, and the overall experience felt polished without being stuffy. Between the dim sum, noodle dishes, rice dishes, and tea selection, there's still so much left to try. Definitely looking forward to coming back again.

Supreme crab dumplings
Donna X.

We hosted our Chinese tea ceremony and wedding banquet at Palette Tea House, and it was a 10 out of 10 experience. We researched/toured/did tastings at several different restaurants in the area but ultimately picked Palette since they had the best food and ambiance, and we are so glad that we did. The food on the day of our event was amazing. Even better than the tasting that we did. All our guests raved about the food, even my relatives from China who are difficult to impress and one guest who had a different menu due to allergies. (We did select the highest tier of their banquet menu options, with a few modifications.) Service was impeccable - attentive, efficient, smooth. We loved working with the Palette team - from Mia who helped plan our event to all the day of staff. We also loved the ambiance of Palette. Even though the location is touristy, which makes parking difficult (the Ghirardelli garage is something like $20/hr), it's honestly much nicer than many other parts of town. Palette's banquet room was also very nice - spacious for our 50 guests, airy, lots of natural light. I really like the ceiling lights and decor that they have normally, and they added some extra hanging decor for our event. Again, 10 out of 10 experience. Highly recommend Palette Tea House for private events!

Horrible experience
Andrew D.

Oh WOW. Not good. Super dirty. They made me taste the orange juice to check if it was orange juice.... Bizarre. Bartender totally butchered ordered. I cant even explain how bizarre this experience was. It was just really dirty and def a disregard to hospitality.

A04 Classic "Ha Gow" Shrimp Dumpling (3)
Eliko S.

We came in at 7 pm and the kitchen closes at 7:30, but no problem. We ordered some wine and our various dumplings. The mango kissed Seafood crispy came out first & it was so delicious & it really set the tone for a positive & flavorful dining experience My favorites were the classic Ha Gow Shrimp Dumplings & the Chicken Soup Dumplings "XLB", but everything we ordered was very good. Service was attentive and kind. The dining area is colorful, bright & upbeat. This location is also in Ghirardelli Square, so it is a fun, bustling area with lots to see and do before or after your meal. If you'd like a more authentic dim sum meal, perhaps you may enjoy heading to Chinatown to experience a more traditional set of dim sum offerings, but for our purposes today, this was more than adequate. Peace!

D04 Peking Duck Set has really tough skin and is served cold
Aichi L.

Came to Palette tea house on a weekday night around 7pm. Turns out they closes at 7:30pm which seems really early for dinner. Food 2.5/5: the best thing is the fried rice there. We also got the cucumber salad, Peking duck set, and lava buns. The cucumber salad was med, marinate tasted like balsamic and not too much flavor like the usual kind you get in other Chinese restaurants. The Peking duck was the most disappointing, we had such high hope for how it looked and how nicely it was setup. However the duck was cold and the skin had zero crisp. Some pieces of skin was basically inedible, very tough and impossible to chew through almost like leather or plastic. Don't know how they managed that. (See video) Ambiance 5/5: the ambiance and decoration of the restaurant was beautiful though. You get a view of the Ghirardelli Square and the inside is nicely decorated with fun ceiling lights. Service 4/5: pretty efficient. You don't get a dedicated waiter and we had to try to flag down someone if we needed anything. However they are generally friendly and efficient when you get them.

Palette dim sum at Ghirardelli

Made reservations for Mother's Day and it was a fun visit. Delicious dim sum in the perfect location for shopping and sundaes after!

D08 ShanDong Chicken Wings
Shay B.

My friends took me for my birthday as they knew that I haven't been there. The place was packed! We ordered six dishes (photos shown) and all of them were delicious but my favorite was the string beans. I enjoyed my first experience but it was too loud to hold any conversation. If you're in Ghirardelli Square, worth trying.

Ethel R.

Out to a new place for dinner with family. Palette Tea House Server - Westley, was so good in helping us pick the best dishes and drinks. Jordan Chardonnay, 2022 Russian River CA Decoy Cabernet Sauvignon, 2023 Alexander Valley, CA Fort Point Villager IPA Dinner Chinese Olive Fried Rice Cumin Spicy Lamb "Longevity" Noodle Palette Soup Dumpling "XLB" Sampler (5 Pieces) Chicken Soup Dumpling "XLB" (3 Pieces) Black Swan Tara Puff (2 Pieces) Lotus Wrap Abaline Sticky Rice Wok Fried Gai LAN and Shitake Mushroom Desert Steamed Custard Dumpling Durian Custard Bao Wow, I could not say which one was my favorite dish. Every dish was great. In addition to the deserts. The deco was real nice and colorful. The had Peking Ducks all set for roasting on display. Must visit.

Lucky knot
Jo P.

Cute place near the water. Drinks were good and food was well portioned and they didn't skimp. Service was friendly and fast but we did go on a weekday in the afternoon.

A1. Palette Soup Dumplings (XLB)
Crystal T.

Haven't been here in years so this spot deserves an update. Location is in Ghirardelli Square, a huge tourist spot, and surprisingly, it wasn't busy. I originally booked a reservation assuming that it was going to be extra busy given that the Chinese New Year parade festivities were going on, which also means, everybody was out and about, especially tourists. Anyway, we were seated immediately and our waiter attended to us as soon as we sat down. Aside from that, the interior decor didn't change much at all, but I think the menu did. Great service as usual and good food. We ordered the Wagyu beef fried rice, wagyu pot stickers, wagyu beef with veggies, pork soup dumplings, lobster, and the swan shaped dumplings. Everything was tasty, except my man didn't like the swan shaped ones. Overall, great place to eat dinner. Prices were reasonable considering the location.

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Palette Tea House Reviews in Other Languages

Ask the Community - Palette Tea House

Saw fixed price lunch and dinner menus among Yelp pictures? Are there prix-fixe options every day,…

There is meal set for 2 guests, and 5 guests for both lunch and dinner that are always available. There is also special prix-fixe menu for banquets and special events

Do they still provide 2 hour parking validation in the building parking lot?

Yes

Is the patio pet friendly? Dog is well behaved, 20 pounds. We have a 12:30 reservation for Saturday…

yes! dogs can also get a water bowl

Is all of the outdoor seating covered by plastic walls? Is there any outdoor seating available that is more ventilated?

All outdoor seating is covered by plastic walls which I believe maybe opened.

How far in advanced do you accept reservations? I will be there with my husband in late July.

You can always contact us by e-mail to set up reservation for a later date: sf@paletteteahouse.com

Gluten free options?

Yes!

Does this location in san francisco also have this same whole peking duck with local Dungeness crab set deal for $200 as mateo?

No, not available in SF location, but different sets are available

Is it Pet friendly?

There were at least 3 dogs inside. They closed their outdoor but they still let all the dog owners in! Very kind.

Hi all. Is the food ordered through checklists or via steam carts? Thank you.

Ordering is done through a checklist:)

Is the full dim sum menu available at 11:30?

Yes

Can you show picture of your vaccination card? Or do you have to bring your actual card?

We showed a picture and were fine!

Is your menu for lunch and dinner the same? Basically do you have dim sum for dinner time?

Went there for dinner, they definitely have full dim sum menu. So good! Get the duck fried rice too.

Is it still dog-friendly?

I was just there and there were dogs on the patio area!!! The place is so good. Review coming soon!!!

Do you have gluten free dim sum?

I think they probably do have some but I would ask them first before ordering.

Do you have gluten free dim sum?!?

Many of the dim sum are made with wheat starch, which is considered gluten free by FDA, but not suitable for celiac disease. Many other gluten free items, such as fried rice, fresh seafood, stir fried vegetables...

I'm not yet eligible for the COVID booster. Do I need a negative test or can I still dine in with my vaccine card?

Open to all. No vaccine card or booster required as of May 2022. Servers still wear masks and gloves. Not recommended if you feel ill.

Do you accept a negative covid test instead of a vaccine card?

vaccination card is required for the time being (for dine in). There's a beautiful courtyard at Ghirardelli Square, and we can provide provide togo with disposable utensils for guests without vacination

If you catch a fish, will they cook it for you?

Doubtful, it's mostly a dim sum place- dumplings and such

Is a party of 6 the largest they can accommodate outdoors?

They can probably just push the tables together. Im sure they can accommodate if you notify them early enough.

Kid friendly? Reservations required for Saturdays?

It is kid friendly! I highly recommend getting a reservation since it does get quite busy throughout the day!

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Dumpling House - Dumpling wonderland

Dumpling House

4.4(638 reviews)
3.0 mi•Castro
•$$
Locally owned & operated
Family-owned & operated

I initially did a schedule-ahead large order with 36 items at Dumplings House through DoorDash for…read moredelivery to a nearby hotel where my daughter and her friends were celebrating the end of a bachelorette weekend "recovery brunch". The event going off without a hitch was really important, especially because the bride had lost her mom and didn't have her to celebrate this special milestone. I wanted to make sure the order was on time and there were no issues with delivery. I ended up canceling my original order because DoorDash wasn't going to confirm a dasher until the day of the delivery. I re-ordered through DoorDash but this time as a pick up. Again, DoorDash's service was leaving me unsure because they weren't going to send the order through until the pick up day. This was $500 worth of dim sum and I didn't want to take a chance the restaurant didn't receive the order or that they couldn't fulfill it in time. So, I canceled that order as well. I called the restaurant directly. They took my order without hesitation and made me feel at ease that everything will be ready on time. I called again in the morning to confirm my order before leaving for pick up. I couldn't get a hold of anyone, most likely they were busy with their Sunday rush, but they called me back even without me leaving a message! When I arrived my order was ready, The food was hot, packaged so nicely, and everything was clearly prepared with care. I was helped by a very nice staff member who made us feel like we were longtime customers. My daughter and her friends absolutely loved the food! Thank you so much, Dumpling House. We live in the Peninsula but will be making the trek to the Castro to support your restaurant. THANK YOU!

This place is good. Pricier than other places in the city where it's also cheaper so this place…read moreisn't my first choice. But I will say that everything we had was good. In fact, the quality of it was very authentic and was on par with other places in more Chinese-centric neighborhoods. Just one star less because it's slightly pricier (probably the fault of rent in the neighborhood). I also don't like it when the tables are too close to each other and when restaurants are too loud. There was no outdoor seating, unfortunately. Service was good.

Photos
Dumpling House - Menu

Menu

Dumpling House - Make the call to start your happy dim-sum trail

Make the call to start your happy dim-sum trail

Dumpling House - Received tons of support from the neighborhood and friends!

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Received tons of support from the neighborhood and friends!

Shanghai Dumpling King - XLBs

Shanghai Dumpling King

4.4(181 reviews)
2.6 mi•Duboce Triangle
•$$

I was looking for a late night option in the area, and Shanghai Dumpling King stood out to me!! My…read moreboyfriend and I got the chicken corn soup, the cha siu bao, siu mai, and liu sha bao. The chicken corn soup was delicious and hearty- definitely filled me up and was what I was looking for. The cha siu bao was fluffy and came packed with meat inside, definitely a good ratio and very warm and yummy. The liu sha bao was similar, the bao was so soft and fresh. We had a very good experience dining here. The front desk guy/server was also really nice. I would definitely come back here if I was craving an authentic Chinese meal.

[Takeout Order] What an absolute bummer. An old colleague of mine and I loved going to their…read morerestaurant on Monterey Blvd and it was always so delicious. Naturally, I thought the same would be for this location, ordering for delivery. Sadly, I was proved very very wrong. I got a total of 3 items and paid a little over $50 not including tip.First plate, stir fry noodle Shanghai style 0/5. Noodles were stiff, entire plate lacked flavor, it was really dry. The cabbage was just sort of thrown in there and to my surprise, there was chicken (I didn't think it came with meat) and it was so suspicious, one bite and I immediately had to spit it out. It was chewy and tasted uncooked. I began to lose my appetite... Sesame Chicken 0/5 - it was all batter, little to NO meat inside whatsoever. Saucy but it was very clumpy. I was so disappointed with this one. It was literally just eating fried batter in sesame sauce with sesame seeds thrown on top. Braised String Beans - 2.5/5. They were fine, flavored enough with the grilled onions and garlic other than that, not impressive at all. I had really high hopes for this place/order. I had been craving Chinese food for so long and was going to order from my typical place but decided to give this one a try. I definitely should have stuck to what I know would have hit the spot. An absolute waste of $50, so frustrating.

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Shanghai Dumpling King
Shanghai Dumpling King - String beans

String beans

Shanghai Dumpling King - D2. / Spicy Wonton (8)

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D2. / Spicy Wonton (8)

House of Dim Sum

House of Dim Sum

3.4(60 reviews)
3.5 mi•Mission

Quick and tasty spot. Came here to split a siu mai while waiting for my order from another spot…read more The cashier was super friendly and the food came out quickly. Heads up that this is mostly a takeaway spot and they only have 1-2 small tables. The siu mai was fairly big and I liked that the order came with a bunch of sauces- chili oil, soy sauce, and a hot sauce. As a big sauce fan, I appreciated the selection! I'll be back to try most of their selection.

I've only ordered dim sum from here through Too Good to Go (2g2g). Like their Chinatown location,…read moreI find the dim sum to be oily. But overall, it's good. The baked bbq pork buns are sweet with a decent amount of filling. The deep fried dumpling is plump, juicy, and crunchy. The shrimp and chive dumplings are my favorite. It's full of shrimp with a slightly thicker skin, which I think adds a nice chewiness. The veggie egg rolls were okay. I personally wouldn't order those, even if I was craving them. The spare ribs had a really nice savory flavor from the sauce. The egg tarts were okay. I need to note that these bags are leftovers from the day, so they're not as fresh. But they held up the next day so I was able to stretch 2 meals out of them. I can't comment on service since these bags are only for pick up. But they quickly provide the bags once the window open. And it's a small space, with maybe 2 tables. So this place is probably best for to-go orders. Their 2g2g bags have more variety than their Chinatown location. Not sure how many dim sum options there are in the Mission, but I would go here if I was in the area and craving a shrimp and chive dumpling.

Photos
House of Dim Sum - Bakery Display

Bakery Display

House of Dim Sum - Baked BBQ Bun, Chives & Shrimp Dumpling, egg tarts, Egg Roll, Steamed Pork Spareribs, Deep Fried Meat Dumpling

Baked BBQ Bun, Chives & Shrimp Dumpling, egg tarts, Egg Roll, Steamed Pork Spareribs, Deep Fried Meat Dumpling

House of Dim Sum

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Palette Tea House - dimsum - Updated October 2026

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