Service is 100% on point. It has been so refreshing! BRANDON (may have been called sweetheart a million times by me, sorry darling!), you are amazeballs and I appreciate all of the service! Drinks were timely and I sincerely am grateful! Food was great as well! Pizza was yummy! Everyone was so kind (Naomi(so cute), Kaylon (love you!), Jordan, (love the smiles)! This kind of service, especially in an airport is super hard to find! This team is a winner!!! Love love love! read more

Quick to order, quick to pay, A traveler's friend along the way. The pizza's good, the salad too-- Not great, but better than most you'll view. In an airport field of average fare, Pala's a solid, safer share. read more

Buyer beware--this place is running what feels like a classic bait-and-switch. Ordered a bottle of Daou Rosé at Pala in IAH. The ordering screen clearly listed the bottle as "+$40.00." No base price. No clarification. Any reasonable person reads that as a $40 bottle. Then you get to checkout... and suddenly it's $60. That's a $20 jump with zero transparency. When we questioned it, the manager gave a convoluted explanation about how their pricing system works--but here's the bottom line: if your system consistently leads customers to believe something costs $40 and then charges $60, that's not a "system," that's misleading pricing. And of course, on top of that: - Taxes added at the end - 18% tip pre-selected (for essentially self-service ordering) So your "$40 bottle" quietly turns into $75. This isn't just expensive--it's deceptive. The issue isn't the price, it's the lack of clear, upfront disclosure. If this happened to you, I strongly encourage you to: 1) Push back on the charge immediately 2) Take screenshots 3) Report it--this is exactly the kind of thing consumer protection agencies look at Airports are stressful enough without businesses playing games with pricing. Avoid this place unless you enjoy surprises on your bill. read more

The experience was fantastic Naomi was incredible! Her old fashions are to be desired! whenever I have a layover houston, I will always stop by. read more

The mixture of flavors of the Big Poppy on the everything bagel was amazing, it's delicious. The fruit was extremely fresh, I was very satisfied with picking this option. read more

Pala - New American Near Me - Houston, Texas

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This is a good restaurant to visit when you're hungry and between flights. The food is delicious it's nothing like airport food, this is the kind of meal you'd get at a nice restaurant or bistro. Although they had a selection of pizza, I went with the gourmet cheese melt with the house side salad, very fresh and good with arugula, red onions, Parmesan, tomatoes and balsamic dressing. The gourmet cheese melt came with Gruyère and harvarti cheese with crispy sourdough bread. This was a great choice. The restaurant has self order like many airport restaurants have and they also have servers. My server Naomi was very helpful and friendly. This restaurant is in an easy location and what better way to eat dinner than with a view of the planes right outside the window? After eating many meh airport meals, Pala was a really nice change. On my next visit if I'm back at Terminal C, I'll stop in. read more

Excellent service, Jerry is very attentive. He took care of us and made us feel very welcomed. We were in IAH going back home to Vegas . Pizza was very tasty read more

Pala - Menu - New American Near Me - Houston, Texas

Let's begin with modern technology. The airport lounge has almost become cashless. So be sure to have a card for ordering food and purchasing items. Food - 4 stars The bagel for the avocado, cheese, and ham sandwich was tasteful with a sweet taste. The avocado is fresh. Customer service - 4 stars The waitress was friendly and welcome. Great customer skills for the busy airport. Price - 3-4 dollar signs For two breakfast sandwiches and two drinks cost us about $45. Cleanliness- 4 stars Restroom - stars N/a read more

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Easily the best airport meal I've had after traveling all year. No premade pizza crusts here. All the dough is stretched and assembled to order. Toppings are standard fare though the crust is noticeably solid. At low mid $20s for a full pizza, I'd dare say it's even a deal by airport pricing standards. read more

Who knew a whole pie and soda would cost me $30 at the airport! I would say the pizza was fresh and tasty but I cannot get over the cost. read more

Pala - Sausage pie - New American Near Me - Houston, Texas

I had a really disappointing experience at Pala Pizza in IAH on April 5th around 9:00am. I walked up and asked the chef what time the pizza would be ready, and before he could even respond, the cashier/server abruptly interrupted and said he would help me. The interaction immediately felt off, but I went ahead and ordered a personal pepperoni pizza, which came out to about $25 after tax. When it came time to pay, he asked if I was dining in or taking it to go. I said to go. He then handed me the payment device and had already added an 18% gratuity. I removed it, and his response was extremely rude and condescending. He said, "Oh, I guess I didn't help you today." Let's be clear: a tip is optional and is meant to reflect good service, not something that should be automatically added or expected for simply taking an order. Tipping is supposed to be earned through a positive experience, not pressured onto customers, especially in a quick-service airport setting. When I questioned it, he doubled down with the same attitude. I even mentioned that I could have just ordered through the QR code at the table, and he dismissively told me, "Please do," and walked away. At that point, I was so taken aback by how I was treated that I left without ordering and went to Starbucks instead. The place was empty, and after that interaction, I completely understand why. Unprofessional, uncomfortable, and honestly shocking behavior. read more

While stuck in the Houston airport due to flight delays, it was time to eat! I didn't bother to check the Yelp reviews first, but the beautiful vibe of Pala and the promise of pizza drew me in. They serve Neapolitan pizza. They served it just the way uh huh uh huh I like it. What a beauty. The crust is light and crispy, perfect for folding and biting my slice. They go easy on the flavorful sauce. There's plenty of cheese. The pepperoni and added sausage covered the top of the pizza perfectly. Other things I liked about Pala included the QR menu. That way I could take my time ordering. They brought the food quickly to my table. I was able to pay online. They have a full bar. Service is quick. You can charge a phone or plug in your laptop while you eat. The staff are friendly. read more

Pala - Pepperoni sausage pizza while I'm stuck in Houston for hours and hours. - New American Near Me - Houston, Texas

After a 3.5 hour flight from Panama and an upcoming seven hour layover, my wife and I were exhausted and feeling a bit peckish. A Yelp search for highly rated restaurants within the airport led us to Pala. When we walked up to Pala, we occupied two bar seats, and scanned the QR code to view the menu. Since the restaurant allows for you to select and purchase your food via the QR code, little interaction with the employees is required. However, a friendly employee (unfortunately I did not get his name) greeted us and offered to provide assistance if we had any questions. Since we both had big appetites, we ordered two pizzas (Italian and pepperoni) to share (they are equivalent to the size of a medium pizza). To wash down our pizzas, we both ordered a small brew. Immediately after I placed the order (they accept Apple Pay yay!), an employee brought over our brews. Roughly 10 minutes later an employee was placing our hot pies in front of us. Both pizzas were absolutely delicious, with the crust cooked to perfection (not under or overcooked) and a sufficient amount of sauce. It was so good that I toyed with the idea of purchasing a third pizza to enjoy on our plane ride to Sacramento (at that point I was just being greedy). This establishment truly lives up to its positive Yelp reviews, I HIGHLY recommend Pala! read more

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Ok, this is an airport pizza place. Based on other reviews, I decided to try it out during a LONG layover. I was not disappointed. Agree with the other comments on QR code ordering, although, pulling up the menu on my ipad was way more user friendly! I got the mushroom pizza and added sausage (which was easy to do in the on line ordering). The pizza arrived quickly. The crust was thin, the sausage had a nice flavor with fennel. The mushrooms were plentiful. Overall a great experience in an airport. Cost was a bit high, but what can we expect in airports these days! read more

Pala - Mushroom pizza with sausage - New American Near Me - Houston, Texas

Super rude place! A serve with red hair told us we couldn't not sit in the area without asking if we wanted to order. We were attempting to get coffee and told no. Several surrounding people were not ordering and allowed to sit. / SUPER RUDE and horrible customer service. read more

Great meal choice in terminal c. It's not a cheap option but great pizza and ice cold beer. Hit the spot. read more

Pala - Pepperoni pizza and an ice cold one. - New American Near Me - Houston, Texas

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Decided to check this out after reading some of the raving reviews during my 2.5 hour layover. I must say their pizzas didn't disappoint, even if it was on the greasy side. It hit all the right spot, or I was just really hungry after traveling the whole day. The ordering system was intuitive, given we now all know how qr codes work. The order was almost brought to my neighbors, but it did eventually find me. I would've wanted to try a dessert if I wasn't already full from devouring the whole pizza by myself. $18.99 for the mushroom pie - doesn't seem horrendous to me given that it's post pandemic and airport pricing. read more

Pala - Mushroom pie for $18.99. hand for scale even if it looks weird... - New American Near Me - Houston, Texas

Stopped for a quick bite before flight. SO glad I stopped here! The pizza is outstanding! Very thin and light crust just like I like! Sauce is very tasty! I had a margherita pizza! Loaded with "stretchy" cheese! I fly a lot and I'm going to make it a point to arrive early just so I have time to stop here! I think Alex is the name of the young man who prepares the pizzas! Well done, Alex! BTW, overall service was the best!! (Location is at gate C5) read more

Pala - Marghereta pizza at Pala Neapolitan Pizza - New American Near Me - Houston, Texas

Definitely impressed by the airport choice! While you can't escape the airport prices, Pala does a good job with taking the order quickly (QR code generated) and getting the pies out within 15 min. So if you're short on time and you don't want to get something that's frozen cooked in tons of oil, Pala is the place to go. We went with the Pesto (house made) and the Mushroom lie. The Dough is fresh, and you can tell the ingredients are minimal. Crust is soft in the inside, with a nice crunch on the outside. read more

First of all, how is this only 3.5 stars?! This was a great pizza with great service AND IN AN AIRPORT!!!! How is that possible?! I was starving and had a limited time to grab a bite. I really wanted something more Texas (Tex mex?) but this came up the highest rated at 3.5 stars. I've learned my lesson- do not go anywhere less than 3.5. So, I decided to eat pizza! OMG perfectly delicious! Hot. Gooey cheese. Perfect crust. I want to buy one of those ovens they cooked it in! Lol. My drink and pizza were hand served although I had to order through the app. I highly recommend this place. Seriously. I am book marking it into perpetuity! Oh I did not like the flimsy box... read more

Pala - New American Near Me - Houston, Texas

Service was very nice but slow on food prep. We were the only ones at the restaurant this morning around 8am. The food was a huge disappointment. It was two pieces of white bread, with a slap of mayo and egg and bacon. Not what the video showed to lure you into the restaurant. Two egg and bacon sandwiches and 2 cups of coffee all for $49. read more

Pala - Egg, bacon and processed American cheese product - New American Near Me - Houston, Texas

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The good: Tasty, well prepared pizza. Speed of service was quick. The price point was inline with what I expect at an airport, maybe even a little lower than expected. The bad: We were given no plates, utensils, or napkins (paper, plastic, or otherwise). The server set the pizza down and walked away, leaving no opportunity to request those items. Pizzas with fresh ingredients are usually a little greasy. This is problematic with no plates for drips or napkins to clean up. We were unable to get anyone's attention (we were sitting at the counter) to request these needs. Side note: I dislike QR codes to order but understand the need in the airport environment. read more

It says it's open 24 hours and it's not. Being in this airport at 10pm really sucks especially when you walk really far to get food and a drink and the bar and restaurant is closed read more

Pretty solid spot. For airport food I felt like it was pretty solid and was about as good as you're gonna get here. The pesto pizza with sausage was what stood out to me. All the pizzas were really well baked and crust was great but the toppings on this were so savory and really made it stand out. Servers were very kind and whole ambiance was lively. read more

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Quite possibly the worst airport pizza. ZERO service. Order from a qcode with no ability to make any special requests, like well done, etc. Ordered a Pellegrino, didnt get a glass. No silverware; even plastic. Avoid this place, unless you just want a drink. read more

Absolutely love the food and staff here. Jarrod, Terry, and Kaylon all do their absolute best to work with customers here and are a joy to be around. Highly recommend the pizza, however I wasn't as much of a fan of the salad. Thank you guys again. read more

Food and speed of service were excellent, especially as far as airport restaurants go. Ordered on their website (the only option), and food came out within 10 minutes. That's the trade off for quick vs. helpful service, I suppose. The mushroom pizza was really good! Like not just for airports, but in general it was way better than I'm expecting. I'm not sure why this place is only 3.5 stars, unless the other pizzas suck lol, but I quite liked the crust and that's the same on each pizza. I substituted ricotta for mozzarella because I hate ricotta, and even though I only had 16 characters to type my special request and abbreviated it all, they did it! Looks expensive, but it's because the pizza is pretty generous. I couldn't finish so I left one slice and most of the crusts. (The person across from me even looked over to see if I had finished, lol!) I think it's a good size for either 2 barely hungry people (which does happen a lot to me when I travel and snack or have layovers at atypical meal times) or 1 hungry person with a big appetite! My only complaint is the fact that you HAVE TO order online (get to the site by scanning the QR code on each tablet at each seat). I'm a relatively tech savvy person, but I kept running into payment issues on the website for no reason (did not help that I had terrible data in IAH, and the WiFi wasn't that much better for me). I literally had to ask people around me if they were able to order, and they said they had issues adding things to the cart, just had to refresh. Which I was scared to because the page literally said "payment error" followed by "processing payment, don't refresh." I refreshed multiple times, and the service finally improved so my ApplePay would load, and that's how I finally placed my order. Literally wasted 10 minutes of my short layover figuring it out. read more

Ok, so true confessions I really like this pizza! Super simple, nice char on the crust. Very flavorful dough. Quick service, although you order through your phone, a little annoying but efficient. I travel to the C concourse to get their pizza. Now next time you're flying through Houston go to gate c5 and get ya some! read more

The service was beyond bad, it was outright horrid. The worst part is the server tipped himself! We declined a receipt , but he never came to have us sign for the credit card. Thqt made us start thinking that maybe something was up, so we asked someone else how to get a copy of the receipt. A few days later they emailed it and low and our terrible server tipped himself a generous percentage for doing nothing but punching a few buttons on the ipad. He didnt deluver the food, refill drinks and we had to beg to get him to put in the order. This entitlement has to stop!!!!! If you look at the trip advisor reviews, you see crappy service seems to be what they mainly serve! read more

Pala - Waiter tipped himself! - New American Near Me - Houston, Texas

Listen, Pala has my heart. Their set up at the Houston airport is immaculate. I sat at the bar, had my phone plugged up, read a book, had a glass of wine and mushroom pizza and enjoyed every minute of it. Their pizza is honestly really good especially for being in an airport. If I find myself stranded in Houston airport for a layover ever again, I'll be back to you pala! read more

Pala - Mushroom pizza - New American Near Me - Houston, Texas

Best pizza I ever had. Make pizzas at home and born and raised in NYC. This pizza was great, great crust, great flavor and overall composition. Service was Service. Beside that, everything was great. Ticket time and quality were above average. read more

Pala - Mushroom Pizza - New American Near Me - Houston, Texas

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Minus one star bc of the QR only system. And apparently Verizon and AT&T "don't work great here", I have TMobile and I couldn't even get it to work. Where is the service these days?? 5 stars for Jerod - sooooo nice. Let me use his iPad and very very helpful. What a guy!!! Pizza was great too - one small thing, how do you not have ranch in the south??? read more

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On my way to an international flight, I was starving before my outbound flight. It was worth the long walk from the concourse of my flight to this one. I quickly ordered at the bar using the QR code. Then I ordered a sparkling water and the Mushroom Pizza (mushroom,button,oyster). The pizza was oven roasted and elevated my view of an airport pizza. I should not have eaten the whole pizza before my flight but I'm glad I did and I don't regret it. The pizza was tasty and addictive. The pizza size is shareable for two. Treat yourself to a great addiction! read more

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Customer service is absolutely horrible. Waiter had a horrible attitude but to be specific it was a short Spanish lady who had the nastiest attitude. When we told her about her attitude instead or rectifying it it got worse. Reported to the self proclaimed manager and he laughed as i told him about the disrespect. read more

Someone else said an airport has no buisness making pizza this good- and I would completely agree. I would buy a plane ticket just to eat here again. The service is also fast and friendly. The vibes are... airport, so yeah. read more

Pala - Pesto and added ricotta - New American Near Me - Houston, Texas

This is hands down some of the BEST pizza I've had so far in Houston. As a Mid-Atlantic east coast transplant from a city with tonsss of great Italian food,markets and eateries, I find that the pizza, and Italian food in general in Houston, is severely lacking. It's to the point where I wont eat pizza or pasta for months until I can get back East, because I know it'll be a letdown lol. Well, fancy coming up on this IAH Airport stop after scanning some Google reviews for the best food in Terminal C... and being wowed. This pizza was REALLY good. I ordered pepperoni w/added italian sausage. It's freshly made right in front of you upon ordering, with quality ingredients. I did not expect to like it so much, especially being airport food, but I was impressed. It's counter-serve and bar-type seating, and you can order directly from the tablet in front of you. The wait times weren't long, and I also enjoyed the margarita that I ordered from the bar as well. I'll definitely go back when in Terminal C. read more

Pala - Pepperoni and Italian Sausage pizza - New American Near Me - Houston, Texas

Outside of an airport this is a 3 star review; but I feel that airport food that fills your belly and doesn't rice you food poisoning is about the best you can hope for and this place fit the bill. My pizza was served promptly and as-ordered; crust could have been cooked a bit longer and was a tad doughly, but on the whole it was edible and the portion for one person is very big (I think two pizzas for three hungry ppl is probably plenty). My wife's crust was cooked much better, with a nice crunch and char to it. Prices were on the higher side at around $80 for two people with tax and tip which included two large beers. All in all a solid B and not a bad place to go to kill a couple hours. read more

Why 4 stars? Because this was such a tasty and quick option on my layover. --- --- --- The day before my flight, I did a bit of research on the best dining options at IAH. I'm from Houston and visit at least one year, but often fly into Hobby and have only been to Intercontinental a handful of times over the years. Pala had by far the best ratings of any restaurant in the airport that I could tell, and couldn't have been more conveniently located for this occasion. I landed at Gate C9, Pala was at C5 and my departing gate was C2. I couldn't resist the temptation to order the smoked pork pizza, which combined two loves that I'd never experienced simultaneously before: pulled pork and pizza! While the pulled pork was average at best, the dough of this pizza was close to perfect. And the most amazing part was that my pizza must have been in front of me in no more than five minutes after I submitted the order on the iPad. And that's not because it was pre-made - you can see the folks making pies behind the bar. When my pizza was first brought out, my initial assumption was that they brought me someone else's order. So if you're in a time crunch, you can probably still order from Pala - even if it's just to-go. One minor hiccup: I submitted my email for my receipt to be sent to me and it never came through. I asked the guy behind the counter and he said it would come through eventually. Nope :( I'd definitely return during a future layover at IAH! read more

Pala - Smoked Pork Pie - New American Near Me - Houston, Texas

This was surprisingly a very good pizza. The service was decent but could have been better. But as far as airport food this hit the spot. Ingredients tasted pretty fresh and the overall quality of the pizza was very good. read more

Best pizza at IAH. Better than most pizzas in Houston. Let's face it, Houston is not known for pizza. I recall first moving to this city from NY and asking my neighbor where they get pizza. His reply ... Papa Johns. My reaction/ choking sounds. We have a few places but it's not New York. I know Texans don't like hearing this but they do have great brisket and, of course, TexMex. Pala offers a European style pizza like I have enjoyed in on trips to Italy. The crust is is so good. Now at IAH, this chain offers a variety of pizza, salads and beverages. Like all the new restaurants in terminal C, you can order and pay from a tablet at your table and the food comes to you without a fuss Enjoy! read more

Pala - New American Near Me - Houston, Texas

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