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Murrieta, CA

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PAL Office Products

4.0 (12 reviews)
Closed • Closed

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8 months ago

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11 years ago

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Chris D.

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8 years ago

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9 years ago

They are easy to contact, and great to work with when things are needed for the copiers.

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14 years ago

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Review Highlights - PAL Office Products

“Chris the owner had his other technician go to Corona and get the part,come back and install it in the same day.”

Mentioned in 3 reviews

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2.9(83 reviews)
1.9 mi
•$$

Had a slight issue with wrong purchase and on the 4th of July Jose and Charles handled the exchange…read morereturn professionally and without delay. Folks here have supported my business needs at this location since I found it for the year. I consistently have positive welcoming visits when I need supplies and this team keeps it upbeat, thoughtful and responsive. I do not have experience with their print shop...but what I have experienced has been as it should! Thanks Jose and Charles! I appreciate the folks that were able to help me when needed...especially on a holiday!

I have been lied to by multiple employees and managers from this location. I have been following…read moreOffice Depot's instagram for months to get updated on product releases. Last week they made a story of product that is coming to stores. So I went in and asked availability. They said they didn't have any but informed me to return Tuesday. I waited until Monday when I went in again. They said they had no clue why the other member told me that because it is false. Was told they didn't have anything. Then later before I left I spoke with a manager that told me they had them but were not going to be putting them out yet due to upper management being off. The next day (Tuesday when they were supposed to be put out, they were not and were told again by a different employee they didn't have any and they didn't think any were coming into the store. I called in the afternoon to check availability, and was told they will be putting them out this Friday. I returned that Tuesday night before closing and asked again, I was told that they are not going to be here till next week. Today (Wednesday)I call again and sure enough they put them out today and they sold out. WHAT A JOKE. Why be told so many stories, and misinformation by multiple employees and managers just to do something completely different. Lost my business.

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Staples

3.3(88 reviews)
10.0 mi
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I love the Staples I needed help with printing and updating profiles and Denisha general manager in…read morethe printing area was so nice. She helped me walk me through. It took time out of her day to walk me through it so amazing so I just wanna give a shout out to Denisha. Thank you so

I have been here a few times. It is a very convenient location and the store layout is typical…read morewhich makes it easy to find things. My biggest gripe is the printing area. The printers are almost always out of service and the staff there is useless, rude, and lacks accountability. I had a printing job submitted and I received a call which required me to come in to help explain to them what I wanted/what their website was telling them to do. The staff recommended i do it another way so I came back the next day and things were missing, tabs weren't labeled, and my double sided document became single sided making it 3-4in thick! The staff blamed me for not correcting them even though they recommended me to XYZ to remedy the issues, then the manager blamed the website saying they weren't even supposed to put tabs in it, and then they went back to blaming me for all the issues. I ended up walking out and told them i'm not paying $100+ for something that is messed up. The manager was upset that I didn't want to pay but I would highly recommend never pay upfront at this location until you see the product. If i paid beforehand i am almost certain they would have told me to deal with ut.

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South Coast Copy Systems - Local service dept...

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5.0(2 reviews)
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We started using South Coast Copy Systems years ago at our San Diego location and have always…read moreappreciated their service. When we recently opened a second location in Temecula near our home, we were pleasantly surprised to learn that South Coast Copy Systems not only services the Temecula area but also has a local office here. We were so grateful to discover that our trusted provider was nearby as well. They made the process seamless by executing both the lease for our new equipment and the service contract for our new location. As part of that service contract, they stay completely up to date on the status of our machines, proactively reaching out when an issue arises. Their team communicates clearly, and their reps are always quick to respond. Every time they come out, they handle the issue efficiently and professionally. Not only are they knowledgeable and skilled, but they're also kind, courteous, and genuinely great to work with. We're so excited to continue our relationship with South Coast Copy Systems and incredibly grateful for the ongoing support they've provided to our business, helping us operate smoothly and serve our clients even better.

We've been with South Coast for several years and recently opened a new office in Riverside. The…read moreTemecula team is just as amazing as the San Diego team! Amazing service and amazing people!!

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Staples

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3.1(114 reviews)
6.1 mi

Heather at Staples is absolutely amazing! Our team relies on Staples for our weekly printouts, and…read moreshe consistently goes above and beyond to make sure everything is completed correctly and on time. She is always kind, patient, and incredibly helpful. Whenever we run into a problem, Heather responds immediately and finds a solution. Her professionalism and excellent customer service make our weekly printing process so much easier. She is a true asset to Staples and deserves both a raise and a promotion!

I went into Staples to complete an Amazon return, and unfortunately, the employee who assisted me…read moreseemed frustrated before I even approached the counter. I was returning a set of Halloween garden décor stakes. When he had difficulty fitting them into the box, he rudely asked, "Did they come assembled?" I explained that they did not, but that I had left them assembled because I didn't want the pieces to get separated. He rolled his eyes, became visibly more irritated, and aggressively took the stakes apart and shoved them into the box. I was concerned they could be damaged, and I felt embarrassed because there was a line of customers behind me watching the interaction. I even apologized, despite simply trying to complete a return. He would not make eye contact and sarcastically told me to "have a good day." His demeanor was unnecessarily hostile and intimidating, and the entire interaction made me very uncomfortable. I will be taking my Amazon returns elsewhere in the future. Customer service should never make someone feel embarrassed or intimidated for simply completing a return.

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PAL Office Products - officeequipment - Updated October 2026

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