Plenty of parking by the shipping store (also right next to Kroger so pretty convenient!). Service…read morewas fast and the owner took the time to give me options on the cost/estimated duration on how long my package would take to get to Seattle. Aside from the typical shipping, packing, copying, printing and mailbox services, I noticed you can also get your passport picture taken here! Plus they offer laminating and notary. There was even some blocks to keep the kids entertained/distracted.

I went to inquire as to why a package I paid to be shipped on February 1 is being transported…read morebetween a few of the same facilities, in a circle, and has not left Suwanee... although it was supposed to arrive at the location in 3 to 5 days. The young guy behind the counter agreed that he had never saw this happen, and that his manager would have to call USPS but his manager was not in until Monday. With a demeanor, as if I was bothering him to get up off his phone, he asked that I leave my tracking number for the manager to call USPS, who wouldn't be in until Monday (it's Thursday). Never did he attempt to do so himself or provide a # I could call myself... saying his manager had to be the one to call. He had a complete attitude trying to reiterate that no timeframe is guaranteed and sarcastically stating that it is an "estimated timeframe" when paying for packages to be shipped EXCEPT that that is not completely true. His demeanor was nasty. There was a complete lack of customer service and he showed a complete disregard for my concerns on the mystery of where my package is, repeating that "it's out of our hands" with a snarky tone. The lack of customer service experienced was disgusting.

I know this place has gotten some bad reviews but I haven't had a problem here. to be clear I…read morehaven't sent anything expensive off or had any high value shipments. I am mostly just returning a bunch of Amazon stuff or online clothes, nothing else. I will say the service isn't the most friendly all the time. I've been to other UPS stores where everyone is very friendly all the time. BUT no one has ever been rude or mean to me here. They have always been polite and professional with me and i'm okay with that. Sometimes there's long lines but it's like that everywhere. There's free parking. The store is the size of most UPS stores. They usually have at least two people working. Every time I've been there they've been fairly efficient getting my stuff together and getting me in and out. I've had to wait longer times at other UPS stores. Again, other than simple returns I haven't used them very much so I can only speak to what I know about but overall I haven't had a bad experience here and I have been here regularly - about once every other month since 2020? don't judge my amazon shopping :( i also haven't ever been here close to closing time, i usually go in the afternoons. It is located off of a slightly busy intersection. A couple of stores in that area shut down so there's more parking than usual which is nice! the stores is clean and everybody always seems to have masks on when I go in there! I wish they had a trashcan either outside the store or inside the store somewhere. Also I don't know if it's corporate prices but printing some stuff off if you email it to them is a little pricier than you expect (return slips).

This place has the best service in town! The team was great to response to my design and print…read moreneeds. They exceeded my expectations in terms of print quality and customer service. I was very satisfied with my print quality and definitely delivered on time! I submitted my business cards to print early in the morning and by 3pm it was ready for pickup! This is the best UPS team in the neighborhood :)

horrible customer service. They act like they are doing you a favor by doing your print jobs…read more Employee Hunter is especially rude and unprofessional

Micheal and his team were a delight to work with. I had a large print order that was executed…read moreperfectly. They also gave me a good deal on mailing the items out.

This is a review for Amaya at the Club Drive location in Duluth, GA. Amaya provided wonderful…read morecustomer service and has a nice demeanor. Her assistance made it so much easier to complete my project.

Was customers service ever, I have been using another fedex locations and always when I tried to…read moreused this one, they try to over charge for everything. If I have to pay it is ok, but the way the give the serve and treat people, if you ask them something they stop you like you were a child

Horrible service. 2 workers working here today. I walked in and waited at the counter for maybe…read moreabout a minute. The lady who was working there looked at me and continued working so I assumed she was busy at the moment. But then someone else walked in and she immediately asked him what she can do for him. Then another worker who had his airpods in was having the loudest conversation on the phone in the store who also refused to help. Had much better service near Peachtree.

I visited this store because of the surly attitude I endured at your Johns Creek, GA location. I…read morewent in there to make the same print order but the person helping me was short, seemed agitated by my need to make a single 'test' print before needing to make adjustments. I went back today to the Johns Creek location and was told I would need to come back after lunch as there was only one person working. That is when I left to go to your location on 3370 Lawrenceville Suwanee Road, Suwanee, GA. Thanks to team member Aniya, my experience was stellar! She was patient, very helpful and, in my opinion, went far above and beyond the 'service' I received at the Johns Creek location. Kudos to Aniya FedEx...she makes your company better!

I had to make some returns for Amazon & AT&T so I stopped by this UPS store. Just my luck -- their…read moreInternet went down when I was there so the employees were scrambling. I could tell they were drowning. Despite the chaos, this one employee was super kind enough to help me with my Amazon return. He told me it's an offline return but he can scan it when it goes back on. Unfortunately, I would have to wait until tomorrow for the AT&T return. I tried not letting it bug me because the employee was trying to be super helpful. I returned the next day and another employee was able to help me with the AT&T return very quickly. Everyone here was super kind -- I know there's not much to review about UPS stores but I was impressed with the service here. Knowing that this place is the nearest UPS location, I can't wait to continue my loyalty here!

I don't normally write reviews like this, but this interaction was creepy, intrusive, embarrassing,…read moreand completely unnecessary. I came into this UPS Store with my partner to make several returns. The manager was initially helping me. One return involved a private clothing item, and the return information displayed a picture of it. I intentionally covered the picture while leaving the barcode completely visible. My partner was standing right next to me, and I was simply trying to protect her privacy and avoid embarrassing her. Instead of scanning the barcode and professionally processing the return, the manager questioned why I was covering that particular picture and commented that it was "funny" that I covered this one when I hadn't covered the others. Why was what I chose to cover any of his concern? I told him exactly that. Rather than taking the hint and moving on, he continued discussing it and specifically pointed out that he could still see the picture. That's where the interaction went from unnecessary to downright uncomfortable. My partner was standing there visibly embarrassed while a male manager continued drawing attention to a private item that I was deliberately trying to conceal. If someone is clearly covering a private image, why are you so concerned with what's underneath it? And why make a point of telling us that you can still see it? His behavior felt creepy and inappropriate to both of us. My partner is also a frequent customer at this location, which made the entire situation even more uncomfortable for her. At that point, I refused to complete that particular return there and decided to take it somewhere else. The owner eventually came out, heard what happened, apologized, and said he would "talk to" the manager. I appreciate that he apologized, but considering how uncomfortable and embarrassed my partner had just been made to feel, that response didn't give me much confidence. Then, when I took the store's card because I intended to leave a review, the owner's concern turned to how a negative review could affect the ratings he had worked so hard to build. I understand working hard for good reviews--but customers shouldn't be expected to protect a business's rating after having a bad experience. Reviews are supposed to reflect how customers are actually treated. This could have been incredibly simple: scan the barcode, respect the customer's privacy, and move on. Instead, something private was unnecessarily called out in front of my partner and turned into an embarrassing and uncomfortable interaction. We'll be taking our business elsewhere, and I will be reporting the incident to The UPS Store customer service. The owner was more concerned about his review rather than taking immediate actions. The female employee was helpful to take over.

I went here today to print something from my email. It was evident, this was my first time printing…read moreat Fed Ex. The rep. told me what I needed to do and stayed by my side until my printing was done. His patience was amazing and I really appreciated his willingness to assist. Now I have a reliable business down the street from my home that I can use for future printing. Thank you.

Do not ship through this Fedex store. They will lie to you and make you pay to overnight something…read morebut it won't get there in time. When you ask for a refund they will ask you to call the Fedex 800 number or go online to claim, the know that that's impossible to navigate the system. Never ever going back there. You loose one customer you have lost 10 more figure that out.

Mazar was awesome! he explained the whole process and didn't make me feel…read morestupid. best customer service I've had in while.

No stars if possible . The staff for one is completely rude …read more Jordan or Ginger whatever her name is because she lied about her name as well, who allegedly is the manager could not help what so ever so clearly you guys have the wrong manager on shift. She hung up my call twice when its her JOB to help . Unprofessional in every way possible . Spoke with customer service on a package update and stated it was at this location & the "manager" stated she cant pull a package out her ass so she didn't know where it was at. So if this is her way of fixing problems she needs a different job thats suits more her level of handling .

Went to get my fingerprints for a job and everything went smooth and well . Very nice lady who…read moreattended me and was quick and efficient . Highly recommend !

Had to get some fingerprints taken. It was quick and easy. My appointment was for 3pm but I was in…read morethe area early so I asked if I could have my appointment earlier and they said yes. Had no idea it was here & I'm glad I know now so I can get a P.O. Box or do shipping or if I need to do another fingerprint thing. The parking lot is crazy though so be careful. Everyone was speeding and pulling in all crazy because it shares a lot with a gas station so be careful.