I love this place! These ladies are the friendliest and most helpful at getting your package to…read morewhatever destination. We've had 3 exchange students and send them packages. This is also a great place for amazon returns. Such a great business! At Christmas they accept letters to Santa.

From the owner: We've proudly served the Defiance County and surrounding areas for all their shipping needs!read more

My experience has always been excellent with the staff helping to choose the best shipping option,…read moreincluding USPS. They measure and weight the package, and give the estimated delivery dates along with the price of each carrier. I also use Pak Mail for shredding financial papers: they had a locked bin that is picked up by a shredding service.

The lack of professionalism here is astounding. The diva working the register this morning doesn't…read moreknow how to talk to customers at all. I went in to mail a flat rate usps box. He told me the least expensive method was to use FedEx. When I POLITELY pointed out that it was a flat rate box (with a less expensive shipping price than I was being quoted) he puts a hand on his hip and says, "Yeah, if you go to the post office. We're not them." I returned later to get a key made and luckily got someone else to help, although ultimately I wasn't able to get the key either. At least he was reasonably human. I wasn't upset by the lack of service, but there is an appropriate way to speak to potential customers. I'm leaving two stars instead of one because I haven't had this issue before. Maybe he woke up on the wrong side of the bed or something, but I doubt I'll return.

Wow! well, I have to say the past year I have had three missing packages from other places and I…read morewent tothis Dupont Rd Fort Wayne UPS store not in the right state of mind honestly as i was a tad worried but all three ladies there made me feel OK they assured me they would box the heavy package properly. They did not ridicule me, they did not act unprofessional, they did not get offended, they did not act or respond in any negative way to my anxious behavior!! They were AWESOME!! and told me my package will get there safely and they double taped the box .. they have now regained a customer. I have not been there for a year. I will be going back to this location. I love the people they have working there now.! not to mention the line was wrapped around the door before they even opened. They handled everything so well and with a calm friendly smile...major kudos to them. I'm serious.!!!

Yes, this store is very busy but the people working there are amazing and keep it moving, it's not…read moretheir fault people come unprepared. Every time I go there I tell them what a great job they are doing!

This is my go to spot when shipping or returning things…read more This review is specifically for a return experience. My SHEIN return was definitely not a "happy" return, but Miss Christine turned it around. I messed up the process more than once...and she was patient, calm, and so kind through all of it. From scanning a bunch of items to juggling multiple QR codes. Even as the owner, she made me feel welcomed, not like an inconvenience. That kind of customer care really stands out. Thanks Christine and team for always helping me!

My daughter and I both use this for our amazon returns. The staff is always helpful. They are also…read morepatient when dealing with "Karen" customers that I've witnessed.

Absolutely terrible! We have used UPS for several years (got packages daily with no issues!)…read moreDefiance warehouse has gotten a new driver and we have not received any packages in over 3 weeks. Several of these packages we have paid 2nd day air for. They refuse to drive down our driveway saying weather hazard - (2-3 days were acceptable of not driving down the driveway due to ice, the other times is just an excuse to not deliver). We are in Ohio, there will be some snow and ice. We keep our driveway clear (minus the part that we live in OHIO so there will be some - usually packed down on a stone drive!) Fedex, Amazon, customers picking up items come down my driveway every single day! We have had to drive 45 minutes to the warehouse to get our packages and we have had to drive around town to look for the truck to get our packages! My sister also gave the driver $20 after receiving her packages (after 8 days!) and asked him to please deliver to my address. He took the 20 bucks and never delivered. Highly suggest not using UPS during the winter months in Ohio!

In my estimation, this UPS store goes above and beyond! The staff is extraordinarily accommodating…read moreand always with a smile. For example, one Saturday afternoon I took a package over for a return and they close at 1:30; actually, it was a bit after 1:30 and I'm sure they were anxious to close and get about their business on a Saturday. As I got to the door and and found it locked admittedly I was disappointed having missed getting there during business hours but suddenly the manager was waving me to wait and she unlocked the door and let me get my return slip. On another occasion I had a package that there was some question about the QR code and the manager actually called the company for me and let me speak with them to clarify. Quite honestly, those are just a couple of examples of how this store does business as there have been many others. To me that is going above and beyond For your customers.The Cobblestone area is most fortunate to have this kind of a store available to us for all of our mailing needs, be it mailing, copying, shredding . Etc. etc. etc. they do it all and with a smile. You just can't beat that!

I emailed earlier in the day about shredding services and received a prompt reply complete with…read morepricing. No appointment required, either. Cool. Large parking lot next to Martin's makes for easy access. Even though I went at a busy time (5 p.m.), I was in/out in a reasonable time and expense. All the staff was friendly and efficient. I like that. Has my lights all aglow on my "Give 'em a whirl" meter. Ship and shred here.

The people that run this store & mailing service are the greatest. Always nice, always friendly…read more I use their services often and will continue!

I would NEVER recommend Two Men and a Truck. Our contract…read morewith them was for packing our house, storing the furniture and packed items and then moving them back in 8 months later. The estimator totally underestimated the packing time and the number of boxes that would be required. That meant that the movers and truck had to go back to the warehouse with the full truck, store the furniture and packed boxes, get more boxes and come back to our house to complete the packing. That meant additional hours and LOTS more money. Eight months later, when our furniture and items were returned, is when we learned the real problems - not one box had been labeled. Which means that you cannot verify to the movers that you have received everything. BUT Two Men and a Truck make you sign papers releasing them from ANY liability when they have unpacked the truck but before you can unpack the boxes. We lost 2 boxes which contained ALL of our sheets and towels and our dinner plates - Two Men and a Truck refused any settlement. ALSO, pieces of our furniture were damaged: for example, our dining room table was gouged in several places and needs to be completely refinished, and Two Men and a Truck refused settlement because, as required, we signed the indemnity papers as the movers were leaving. Do NOT trust Two Men and a Truck.

Two Men and a Truck claim to "treat your belongings like they treat their own grandparents". If so,…read moresomeone should check on their grandparents. We contracted with Two Men and A Truck in Fort Wayne to move our household from Roanoke, IN to South Carolina. We chose them largely because of their pitch that our belongings would be loaded onto a truck dedicated to just our belongings. We will not be sharing that truck with anybody else. That is the service we paid for. When our moving truck arrived, the first 6 feet of the truck and the attic section of the truck were already loaded with items from the companies owner that he was sending to a location in Florida. Because it was a non-dedicated truck, roughly 6 feet of our goods did not fit on the truck. As a result of being forced to share this truck with the owners belongings, a second truck was used to load the rest of our stuff and take it back to their warehouse. When our belongings left our house, they left in two trucks instead of the one that we were promised. When we received the first truck two days later, we noticed a significant amount of goods on the back had been unloaded. These items appeared on the second truck, which arrived the following day. A significant amount of these items were damaged and broken. Prior to the loading we paid for what they sell as moving insurance. It is supposed to damaged goods. We paid $208 for a protection plan with a $500 deductible. The company refused to honor the protection plan we purchased,claiming they only owe us $.60 on the pound for damages, despite the damages being caused by their negligence and the violation of our original agreement. If you use them, buyer beware. They will not honor your contract and will not pay to replace the items they break, even if you purchase the optional protection plan.