My husband and I visited Pajarito mountain on Saturday, January 13th. Great mountain, awesome snow conditions! (Although it was a very windy day) We went to the cafe to order lunch and were very disappointed. First off, you're forced to order from a QR tag rather than an actual person. Fine, no big deal. We each ordered a burger with fries (for an up charge) and 2 fountain drinks. The $50 price tag didn't shock us, as ski mountain restaurants are always high in price. When our order was called out, we were handed a tray with 4 burgers on it. I informed the young woman calling out orders (who was very sweet) that we only ordered 2. She then said that I could get a refund for the 2 we didn't order (but were charged for) at the cash register. I walked around the corner to the register with the 4 burgers and informed the cashier that we were told we could receive a refund for 2 of the burgers. The cashier then rudely said "Oh. We don't offer refunds here. Those are YOUR burgers now." And blew us off. (Shouldn't be difficult to figure out who this was...working the register 1/13/24 at 11:30am) We ended up giving the burgers away to a couple of hungry patrons. We feel this was absolutely handled the wrong way. Do you mean to tell us that any time someone is charged for something that they didn't intend to buy...they're just stuck with it? (i.e. charged twice for rentals/lessons/etc? Doesn't sound right to me) We didn't appreciate being treated like a couple of jerks just trying to get something for free, and got stuck with 2 additional burgers that we didn't order, got charged for, and had to give away.
We had a great day aside from the VERY rude cashier who flat out refused to help us. (Also, if you have to order everything from a QR tag, what's the point of a cashier?? Sounds like wasted payroll to me.) read more