We tried these guys today,,eehh.. I suppose it was ok, but lots of reservations. The first impressions started out good, but there are aspects that definitely should be better.
When we first got there, the first thing we noticed is that they have a ton of tables set up outside, a few tables and chairs at a counter in the inside dining area, and nobody was eating anywhere. We discover that they are not set up for hosting and serving in a true dine-in setup. I had to look for the menu (what do you people serve??!!), which was a pile of print-out sheets at the register. (Nice!... no, it wasn't.)
We also discover that their menu changes frequently,... VERY frequently. If not daily, it changes WEEKLY. That may not be good... Based on what their menu says today, they offer Eastern and Southeastern Asian, Indian, and Mid-eastern cuisine. An interesting variety. I was not prepared for that, but it was definitely something that caught my attention in a good way. But then again, what will it be tomorrow?? Variety of the menu can be a good thing, but if you make something that I love today, how pissed will I be that I can't order it tomorrow??! Hmmmm... not good...I don't like that I can't get something because you just decide, out of the blue, to not make it any more??...
So I ordered the Chicken Korma and ate it there. Remember about the lack of serving/hosting? This is another location (see previous reviews that I did in regards to the topic of up-front tiping) that asks for a tip BEFORE getting served the food and without any hosting or follow-up serving.
So I hope that I won't need to harp too much, but the TIP is what the server gets for waiting/serving us at the table. Bringing the food and doing absolutely nothing else is not enough! (No apologies!) I find myself being compelled to put these tip-first restaurants on the same tier as take-out, which in my mind, do not do what is necessary to earn a tip. Ugh, we're now down to 3 stars.
So onto the food...
The korma spice was average. The rice was cooked well, I thought that the chicken was lacking, not too many pieces, but they and the potatoes were cooked averagely. The curry was light, some flavor, but it could have been stronger and thicker. It was not served hot and as I write this, I know why (see near the end of the review). There was not much ginger or onion, but the weakness in the curry was the biggest take-away. The food is somewhat flavorful, but not stellar. The serving size was average and the waiting time was average.
I did not check out the bathrooms, but I did have a remaining take-away experience. When it was time to throw out the garbage, the protocol was to throw my food containers into the *garbage cans* (yes, garbage cans) left out in the outside patio-area as opposed to a receptacle you would find at a restaurant. So I guess you might as well have left the dumpster out there for me to throw out my remaining garbage?? (The food was served in to-go containers, NO plates, the flatware was plastic-ware.) This place is not designed for an eat-in experience, it is more designed for a take-out or delivery experience, which was a total turn-off. So unless you prefer those methods, my experience is now down to 2 stars.
As I drafted this review, I took a look at the website, your restaurant is designed with a model to promote pro-environmentalism and sustainability by serving the food in eco-friendly containers. Their design is for people to check them out online, order online, and get the food themselves. However if you eat-in, you'll be reduced to, "You sit yourself, we bring your food in to-go containers, we don't deal with you, and you deal with the waste yourself."
I also discovered on their website, they describe the method for preparing their food: "The menu, which changes daily, is prepared fresh by our professional chefs, each morning. Between 11:30am and 3:00pm, we provide hot-takeout for the busy lunch crowd. After 3:00pm, all food is chilled to ensure optimal freshness and to prepare it for both evening delivery and pickup."
Since I ate at 5:30-6 (and there were a LOT of people who came for take-out), NOBODY at this time was getting their food freshly cooked, made-to-order. You chill your food after 3, which tells me that you stop cooking at 3 and all of the food is put into a fridge (which needs to be microwaved prior to serving otherwise it's cold) and we're getting the equivalent of left-overs. So my food was sitting in a fridge for 2 hours??! Yuck!....
So I am left with a metaphorical bad taste in my mouth because I was eating-in to a place that is really made for take-out or delivery, yet you feign yourself to be dine-in when you know you really are not setup for dine-in. Your menu is not consistent, and you're so tacky as to ask for a tip before you do anything. And on top of that, my food was cooked hours before it was served. read more