I agree they probably deserve low rating due to poor customer service that I had even experienced as well in the past, but it seemed the service has been improved. My recent visit was surprisingly pleasant. I decided to check it out again to get something for my teen. They carry John Galt (sub-brand of Brandy Merville) clothing. Found a JG yoga pants for my daughter. Although it's fast fashion, the quality is amazing. Good price too. She loved it! JG was a character in the novel Atlas Shrugged. Great customer service from Jack. He was polite and professional. I was happy with my shopping experience at Pacsun. read more

Just purchased 2 items and paid cash. The lady checking me out in front told me well I have to round up your total since I don't have Pennie's, which would be understandable EXCEPT the change was supposed to be 30 cents, she could have given me 3 dimes or even 6 nickels. None of which she needed Pennie's for. This makes me believe that the employees here milk money out of paying customers because this hasn't been my first problem here or with this specific person. She rounded it up to the nearest dollar not putting it in the system so I believe she did pocket the change. The employees need to be trained properly and investigated in these situations. read more

I went in to return a pair of pants and was unable to exchange because I wanted to price match online and in store the same item. I spoke to an associate before coming to do this and he said it was okay now I come in today and Corina G didn't want to price match the item and I ended up returning the item. Also her attitude was a little too much. read more

So I went into this location with dread after reading the mostly horrible reviews. I had bought my (very picky) son 2 pairs of jeans online and they weren't baggy enough for his liking and he wouldn't wear them. It had already been over a month and one pair didn't have the tags anymore. So I automatically figured that they'd give me the hardest time exchanging. When I got there, Sharon helped me locate the ONLY pair of extreme baggy jeans in the size I needed with a special machine. It would beep when we got close to the right ones and she went above and beyond searching to find them. I thought it was worth a review alone! Next I worked with Eliot who was the manager and he helped me with my exchange, no issues at all! Very kind and helpful! Both employees are examples of the types of employees that every retail/customer service business should hire! Thank you both for helping me when I went in expecting the exact opposite!! read more

Went to PacSun last week to check out the new BTS merch drop and there was a huge line outside the entrance, going all the way to the entrance to Forever 21. I decided to wait the 45 minutes in the slow-moving line to get into the store. I realized halfway that they were only allowing about 5-7 customers in the store at a time? The store was open, but they were extremely limiting the customer capacity, causing the huge line. Having already committed too much time to waiting, I decided that I had to get inside the store. After entering the store, I found that they only had 5 items of merch, which was a bit disappointing. I asked an employee if they happened to carry any other items but she coldly said that this was it. The other Yelp reviews aren't kidding when they say the employees are pretty cold in this store. I thought they might be nicer to customers who had been waiting nearly an hour to go inside, but oh well. read more

PacSun - Women's Clothing Near Me - San Jose, California

I would leave a 0 star review if I could. INCREDIBLY RUDE STAFF. The girl at the register had the audacity to get offended when I asked her a genuine question about my purchase and made me apologize! I was absolutely FLABBERGASTED. I couldn't stop thinking about it the entire day. The entire job of a sales associate is to answer questions and assist customers. Don't bother hiring impolite teenagers if they can't handle customer service and do their damn job!!! I have never been treated so horribly in a store in my entire life. I will never shop there again and I am definitely telling everyone I know. PACSUN: EITHER TEACH YOUR EMPLOYEES SOME MANNERS OR HIRE NEW ONES. read more

Customer service is at its worst. I don't know if it is the entire PacSun brand at all of its stores or just this location. People at the counter don't seem to be trained, management is extremely poor. read more

This store sucks plain and simple. Went here on Sunday and there was only 3 girl employess inside with no customers. The 3 girls was just talking to each other , playing on their phones. Waited 10 minutes in a empty line and no one helped me. I went to the cashier and before I even spoke she says this store does not do returns. The girls were laughing and extremely rude. This store is so lame, terrible service, messy and I WILL NEVER SHOP HERE AGAIN! read more

Saw a pair of converse hi tops I wanted to buy for my son. They had them on display, they were his size too. When I asked the sales (young) lady if I could buy them, she said they didn't have them for sale. I said, the display one is fine. She said it's just for display, not to purchase?! Huh? I asked why have an item on display if you don't sell them. She said that's what corporate tells them to do. Corporate...I hope you read this and change your policy. It makes no sense. read more

I came in here because my daughter had purchased a shirt and we needed to return it. Usually returns are met with frustration but Tony not only made us feel totally comfortable with having to return her item we ended up making a better purchase so the return became a purchase. She was so spectacular with us. Her customer service is the golden standard. She is a very effective manager too. read more

DO NOT shop with this retailer unless you are 150% sure you will not need to return. I purchased a shirt on line and returned to the store on 12/16/23 as that is the only free option, otherwise you have to pay at least $4.00 to return. I used PayPal for my online purchase. The stores POS machines cannot refund your credit card used through PayPal. The only option was a store gift card. I paid with my credit card and there only option is for me to continue to give my business to a company that doesn't deserve my business. @PACSUN FIX YOUR POS MACHINES AND CUSTOMER SERVICE OR YOU WILL KEEP GETTING BAD REVIEWS. read more

Today (3/30/21) i came into the store and long story short To the girl with blonde hair and no face cover. You made my experience uncomfortable and that was after you asked why I felt uncomfortable, you tried walking out the back with your hand over your mouth, no. I did like the girl who rung me up, she had a cute outfit and she tried to make it not uncomfortable so, I appreciate her. read more

Was here ten minutes before closing and they locked the door and Deana said it was due to computer system being done yet she asked if I needed to make a return when I called. My question is how was she going to be able to make a return but not allow a purchase? Also they had no problem opening the door for another person as we walked away.. read more

PacSun - Women's Clothing Near Me - San Jose, California

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i have never seen a store with worse customer service. i was APPALLED. i came in on a busy day so there were lots of employees and lots of customers. as i went to buy my clothes there were 4 registers yet only 1 girl working while the other employees were just talking to each other. the line was extremely long and she was SO SLOW. when it was my turn she took her sweet time because she was GOSSIPING WITH HER COWORKERS. she had a long line of people and instead of focusing on her job she kept turning around to talk to her friends. as she picked up my clothes she would make faces judging my selection. when she finished she just threw the clothes in a bag, quickly gave them to me then INSTANTLY turned around to talk to her coworkers again. there was no "thank you! have a great day" she completely ignored me to gossip. worst customer service i have ever seen. i didnt get her name but she was blonde with very messed up teeth. this store needs to update their customer service because it is clearly lacking in it. read more

The fact that no one fact checked how to spell return on their posted notice is alarming. read more

PacSun - Women's Clothing Near Me - San Jose, California

First,Assistants in this store are disrespect for customers! There are 4 different playboy hoodie on sale(buy one get one free). Each style has more than 3 quantities. I ask the assistant is it buy one get one free? The answer is Yes. Then I choose two and want to pay. When I was paying, they told me playboy is not on sale. They said they put them wrong. I said if only 1 item you put wrong, I can believe, but there are more than 10 playboy clothings and they are same style same size. You put all them wrong??Ok, if you make mistake. You should give customer a little(5-10%off) discount, right? But they said NO, and they didn't apologize for their mistake. I don't request for apologize, but I think they should do for their customer. I found PACSUN service is really bad as same as other their store in San Leandro. read more

Came here today looking for a cute outfit. I was pleasantly surprised at the selection of brands they had in stock. However, the service is pretty bad. There were only two employees working and the store was packed. When I went to the register to purchase an item, the employee was rude and acted like everyone was annoying her. Also, they need more dressing rooms because there was a huge line for them. Overall, PacSun has lots of cute outfits but they needed to work on their customer service read more

I am grateful this store opened, what I am not grateful for is to that young woman letting people in. When she let myself, mom and brother in she did not specify what we could or could not do (mind you, no signs were posted.) so my brother went about and tried on a shirt. The girl saw and quickly ran over and aggressively pointed her finger at his face and yelling "YOU CANNOT TRY ON THE CLOTHES!" Yes, we are all for staying safe and being cautious but I am not for someone waving their dirty hands at my brothers face. Another employee came over, and I politely told him that there are ways to handle a situation... there was no need for finger pointing 2 inches from my brothers face and yelling. Train your employees, and in return your patrons will be nice. Put up proper signs so people know what they can or can't do. HORRIBLE SERVICE! read more

I walk in to the store with my niece Girl with long brown hair at register looks at me, looks away. No hello, no welcome to the store. There is such a cold vibe to the store with an informal pact amongst employees to not say or greet customers. If I was the store manager, I would find this highly detrimental to business and morale. Friendly employees generate business. We walked out, feeling uncomfortable. The lady folding the clothes looked at us and looked away, unbothered to say bye. read more

I was just at this Pacsun and I felt so uncomfortable. I was waiting outside of the rope to get in, the guy saw me and came over and opened it without saying anything or acknowledging me. While I was inside no one said anything to me, and then when I left there was a line waiting to be let in and no one was attending it, I opened the rope and let myself out and closed the rope and kind of looked at the people in line and shrugged because I didn't know if anyone would be helping them. These people need to learn customer service. I can understand not being able to greet everyone as they shop, but to be ignored WHILE being let in and I'm the only one, he let me know pretty quickly that I was an inconvenience from the start. A "Hi" won't hurt you, dude. It can change the whole vibe. read more

I came here on a Sunday. The mall opens at 11am and the store was not open. A worker was cleaning and she did not bother to acknowledge the customers waiting outside the door. She kept sweeping the floor. Another customer ended up calling the store and asked what time they opened, the guy on the phone said they open at 11 and that customers will be let in, but the store was closed. The lady cleaning insisted that we come back because she won't open the doors until 12RUDE CUSTOMER SERVICE & at least have a sign that says "OPENING AT 12" read more

The customer service is probably some of the worst people I have had to deal with. The manager was incredibly rude and disrespectful. She did not even give us her name. I felt uncomfortable going up and asking a question about returns. She didn't even look at us and just pointed to the back of the line. I understand if the store way busy but the lady did not even take time to come to the door and even talk to us. Super disappointed. Will not be coming back. read more

Sexy top for under $30 that I cannot wait to wear this Saturday. Come early to have the store to yourself. read more

PacSun - Women's Clothing Near Me - San Jose, California

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I thought this store was an average PacSun store. I usually don't shop in stores like these anymore but I wanted to get an outfit together for a concert so I came here to find some clothing that I thought were comfortable. The customer service here was either a hit or miss. There were times where I go in and don't have any interaction with an employee whereas on my last visit I was helped by a friendly employee who showed me around the store and was very informative about the deals they were having. Another reason why I don't go here anymore was because the price of their clothing are high compared to its quality and originality. read more

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This is kind of embarrassing, but I come here to buy jeans because at most other stores they are too big. I'm 23 and definitely not into the whole "skater" look, so I feel kinda out of place shopping here. I have a 24-34 waist-hip ratio and I haven't been able to find a pair of jeans that fit me better than the ones here. At most other places I'd be a 00 or XXS, which is hard to find. But at Pac Sun I can easily find my size. Since it's a store for Juniors, I actually wear a size 1 (and there are two sizes smaller than that!). My old roommate told me that this was a good place to buy skinny jeans if you're a small size. She let me try on her 00 pants, which were a bit too snug for my taste, but at least I knew what store to go to. The customer service is also great at this location. I remember an Asian guy helping me decide on which style of jeans to buy. They were having a buy one, get one 50% off promo, but they were out of the wash I wanted for the second pair of jeans. The guy was helpful and said that if I bought one pair that day, then I could come back later after they restock and get the second one for 1/2 off. All I had to do was bring in my receipt and show them. About a week later I went back and bought the other pair of jeans I wanted with no problems. The cashier was nice about it and gladly gave me my 50% off. read more

Love the outfits here! Just saw some really cute summer collection. Their sizes matches me a lot better and has been very consistent with their collections. Awesome sale rack when I went in. Huge inventory! Organized shelves and fresh designs. read more

This is probably the worst customer service I've ever encountered in my life, apart from the store being super trashed and employees at this location being rude and disrespectful. If I could give 0 stars I would. I took my litter sister to the Valley Fair location between 1:20-2:00 PM to get some new clothes and I was honestly shocked in the customer service/behavior the employees at this store showed. Where do I start... Finding anything is super hard because instead of employees visiting the areas that need folding, they all continued to hang by the register and talk about how much there job sucks out loud, mind you I'm about 20 feet away and I can clearly hear the conversation. One kid that was designated to the fitting room area was slamming doors as he was sending customers into the fitting room. There was one instance where a young girl, no older than 16, left her fitting room to show a friend 3 doors down and the young man slammed open the girls fitting room, huffed and puffed, grabbed all of the belogings inside the fitting room and threw them on the changing table. The girl and friend looked over and we're in complete shock as her personal belongings were in that pile and she wasn't done using the fitting room. She looked very upset and didn't know what to do, she made her way over to the folding table and grabbed her clothes. Her friends and herself looked very upset and uncomfortable at this point and started talking amongst each other. He kept slamming the fitting room doors whenever a new customer would enter? I made sure to stand by my sister's door to let him know I'd wish he'd try that B.S while I'm around. This same kid walked away from the fitting room area and walked towards another PacSun employee and out loud said "Since when is Valley Fair so ghetto!?" I personally took offense to this, mind you all girls in line are looking at this kid being rude and disrespectful. He then heads back to the fitting room station and starts chatting with another young man and there conversation was something along the lines of "Man, the things I would do to Dojacat" (a famous rapper/singer) I was in shock... There are young girls all around this store and I can't believe they are disclosing all this info out loud, very inappropriate work behavior. All 3/4 of employees at the store were horrible and need basic customer service training, I understand that retail can be stressful, but these kids are down right disrespectful. I've never felt so unwelcomed in a store before. I think instead of complaining about there job for 40 mins straight, they should look into another job if they can't handle it. None greeted customers, they were more worried about sharing there feelings amongst one another about a job they hate. It's sad that these are the kind of employees representing Pac Sun. Definitely never returning to this location or any others, shout out to Cotton On at Valley Fair for having the complete opposite customer service. read more

I usually prefer to go in store rather than purchasing online, it helps the brands. There were two employees chatting it up by the counter, it's obvious I was struggling with the hangers and needed help. I saw the metal thing that helps reach products placed higher. I grabbed it and got the bikini bottoms, then the girl finally said I'll help you. PAC SUN has really cute swimwear and I used to work for pac sun so I always feel like a sweet nostalgia usually when I go in the store. I guess the standards went down when it comes to hiring employees. I don't know whether the girl was a store manager but she came off across really unprofessional. I worked at pac sun when I was a teen so like I get that most people who work for the standing store are a little younger but I was really disappointed in the service I did not receive. It was incredibly slow, I was the only one in store and the other employee(a gentleman) was just walking around. I had to ask him if I can try on clothes after standing by the fitting rooms .... Anyways I really liked 3 sets of the swimsuits I tried on but rather than purchasing in store I would rather take my business online. When I left the fitting room I politely said thank you and the girl with the long brown hair and red one piece was just like "MHM yeah." Not even looking at me in the eyes. As soon as she gave me attitude I knew I made the right decision to not purchase anything. As someone who worked years in retail I'm totally speechless. You don't treat people like that. I don't know if pac sun really cares to look at yelp reviews but I just wanted to let you know that some of your employees are driving out your business rather than bringing it in. read more

the staff here are all extremely rude and unfriendly, almost like they've created a pact amongst themselves to not speak to or greet customers until absolutely necessary. i am never greeted when i walk into the store and have never been asked if i need help finding something. i can always find the employees huddled up and gossiping by the register, making them extremely unapproachable. this is the only store within valley fair that makes me feel this way which sucks because this is the closest pacsun to my home and i am a frequent visitor of valley fair. read more

Messy, rude staff and over all a shit show. Would rather online shop for the rest of my life then go back

I could give it 0 stars if I could. I ordered a couple of jeans online and kept one. Went to return the other, but they said they couldn't return as the system was down. Went a week later and was told it was 30 days past my order date. I said it took 2 weeks to get the order and the website clearly says all holiday returns could be done till 1/15. They said website has been having errors and we cannot honor that. Called customer service but same answer. I also agree with masking stuff that others have posted. Employees barely have any masks over the nose. Overall horrible experience and won't shop again online or in-store. read more

So I'm shopping in the store saying hi to a couple of old co workers. Just talking them, catching up on things, and one of them gets called up by the Gm of the store, telling her that I had to leave the store because I was a "Distraction" to the employees. When no one else is in the store shopping. All i know is that Manger there is a piece of shit and all she does is sit around and do nothing. Pacsun needs a better Manger, not some crappy manger that they have right now. read more

I was shopping in the brandy melville section in pacsun with my aunt. There was an employee who kept following me and my aunt around and when we were looking at tops she pretended that she had clothes to fold, but everything seemed to be neat and tidy. At first she though that she was looking to buy clothes too so we let her walk past us but she just kept pretending to be busy just so she could watch us. I will not be spending my money here agai. read more

I was purchasing a top because thought it was adorable but it ended up not having a tag. The new employee here needed help so he asked for help from a coworker. They kept searching on their phone took 5-7 minutes to search top. The coworker cursed while helping his new employee. That coworker said it's 32 something which was standard. But having a customer wait 5-7 minutes and hearing cursing is not necessary. I WOULDN'T WANT TO SHOP IN THIS KIND OF ENVIRONMENT. I later found out that this coworker is the manager. ALSO with this kind of mess up I would have expected a discount. One it's time wasted two it was already lost merchandise since it didn't have a tag. The manager honestly made it awkward and a horrible experience. I'm writing this review bc ultimately I like shopping and I want a good experience this processes with this manager was unwarranted. The manager cursed under his breath I WOULDNT BUY here again if the environment of the staff is like this... I will just go to other shops with better service and professionalism. I don't need negative shopping experiences when shopping is supposed to be relaxing. Please work on staff/management mannerisms and quick decision making. read more

Everyone here are such angels! They answered all the questions I had and this is the best PacSun I have been to. Everything is so clean and organized and everyone is hardworking. People are so quick to complain but never say anything nice when it is deserved (hence all the negative reviews). The manager is also extremely friendly (unfortunately I did not catch her name ) read more

SEVERAL ISSUES WITH THIS STORE. Today, I was in the store shopping for a new hoodie and shirts. In the middle of it, some employee got on their tweak shit and screamed to shut the door. I was told to place my clothes on the rack and that I can come back later. Fast forward about an hour ( i decided to eat away my anger) mf store still closed and get this, no one even in the damn store. Mf lied straight to my face smh. The were pretty cool shirts I was ab to buy too. Gots me all worked up one of them had snoopy on it smh my head. Other more minor issue was I couldn't help but notice no teen x references (Ken Car$on). Honestly very disappointing and I will be coming back this incident just really twisted my balls ya feel? read more

terrible experience. 1. they make you wait in a line to get in the store (covid precautions?) but NONE of the employees are wearing their mask properly. EVERY SINGLE ONE had a mask under their nose or chin, barely covering their mouth. 2. they suck at returns. could barely understand how to spell a name (BROOK) and could not complete it. listening skills when told there was no E were below average. instead of retyping the email correctly she wanted to make a new account?? that just makes it harder??? 3. they seemed confused and even the manager that came to help was barely helpful and wearing her mask improperly. i should've been more of a karen while i was there. why did i bother parking when i was turned away and have to make my return through mail?? read more

Here's where you go for that skater/surfer look. I like it because it's the closest I can get to Hawaii's HIC and T&C. The clothing can be a bit pricey since you are paying for brand names. I like to check out the sales racks. Sometimes they have great deals and promos that are worth taking advantage of. read more

The employees at the physical store were helpful to give me a refund. My frustration comes from the online customer service. From the black Friday sale, the shoes I ordered online arrived and some idiot placed the wrong shoe size in the box that had my size labeled. CS online was very dismissive and couldn't even admit the warehouse's mistake and told me to just return and buy again. Your damn site doesn't even have the product anymore, your email responses don't even address my concerns, no effort to help out, and don't blame me for ordering the wrong size! read more

Pacific Sunwear is a place to get cool tshirts and surfer wear. The main reason why I go is for tshirts. Their selection isn't as good as it used to be. It's more aimed towards the under 20 crowd. Now that I'm 26 the store doesn't appeal to me as much (weird how that works huh?). All in all, not the greatest store but worth stopping in for a look. read more