Terrible Integrity and Shady Business. We used Packair to import from China. Process was smooth until payment. Due to miscommunication, we failed to pay the invoice, so they charged my friends company that recommended me to them without authorization. After reaching out, they are unwilling to refund the money to settle the correct form of payment. Shady business practices and extremely rude on the phone with my wife. Needless to say, they lost 2 customers. read more

Horrible services, I worked first time an importation with Kari Mejias all was perfect. Now I started with Jose Chapol in the beginning was good he answered all my inquiries now after i have all ready with the manufacturer, they fill a form and my product is ready in China paying storage waiting for his answer to be shipped to US, he don't answer anymore. Unprofessional. read more

Great and reliable service -- kind and knowledgeable experts, great communication, and professionalism. Definitely recommend Packair for any of your logistic needs. read more

I had used PackAir once and never again. My broker Bennett would not correctly read any of the instructions on my emails which resulted in my goods being shipped without my authorization. I had only asked him for a quote, but he went ahead and authorized my goods this time to be sent over to a warehouse in Shanghai without my permission. They offer a low rate, but they charge a bunch of hidden fees not included in the quote which drives up the price. Using Packair was an overall nightmare. read more

I just got off the phone with Bennett. He answered all my questions with good cheer, gave me several options that did not include his services and which would save me some money, and also gave me a very reasonable quote for his services, if I should need them. Wow. I almost hope I need to use him! read more

This review will be updated after my goods have cleared customs later this month, but so far, Bennett Johnson is doing an outstanding job of taking much of the stresses out of commercial importing. A problem arose last week while I was out of town and Bennett personally followed-up with my supplier in China and my freight forwarder to clear up a discrepancy with the AMS B/L numbers. It's an uncomfortable feeling to put your trust in someone you've never met, but when they come through and do exactly what you hoped they would, it's a great feeling. I will use Pack Air again. read more

Was told we could turn around a customs clearance same day. They waited until 5:00 to start processing. Didn't inform me of the necessary paperwork. Have a payment clearance policy that meant that it would be at least a 1-3 day hold with storage fees. Complete waste of time. read more

Stay away - I have been just been quoted over US$11,000 above the highest quote for a single RORO shipment I have had. Total price was US$32,000. OMG. Buyer beware. Compare prices and do not use Packair Airfreight Inc. Its seems it is a company wide program as they copy everyone on my emails with David L. Maybe they were trying to airfreight my Travel Trailer... read more

Struggle to get an agent on the phone. Didn't like the attitude of the agent I was actually able to finally speak to. Luis Arroyo was very stand-offish, made it sound like I was bothering him. They brag about working with movie industry which is great for them and their owner, but when I asked for a quote for a motorcycle shipment, he acted like this was his first time shipping a bike, asking for a bunch of unnecessary details. When I spoke with four of their competitors they knew exactly what weight and what dimensions we were dealing with from previous transactions. One of them even went online to get what he needed to send me a quote. I've already received several quotes from competitors withing hours, not days....while still waiting to hear back from Luis Arroyo or anyone else for that matter from Packair. I won't hold my breath...They are not doing anything special....except ignoring my request.... Moving on...they seem to have bigger Hollywood clients to take care of....no time to deal with peasants like me and my raggedy motorcycle. read more

I just had a brief experience with Bennett Johnson. Not only did I receive a super quick reply but he also provided me with valuable information without any charge. That's what I call fantastic customer service. Thank you again Mr. Johnson. read more

Operating a business out of the USA for the first time I expected to face many hurdles. Packair has helped to make this transition very comfortable. I dealt with Bennett Johnson, who has excellent communication skills, is friendly and more than helpful then many people you will come across in business. The amount of work this company puts in is impeccable. If everyone conducted their business in this way it would be a less stressful world. I would strongly recommend using this customs broker and freight company for all your shipments to LAX and the USA, I am very impressed! Look no further!! 10/5 and the best people I have worked with. I will be using them for all of our business in future! read more

This airfreight forwarder is very good. I went to FedEx and asked them how much will it cost me to ship some boxes overseas - the price was outrageous. A friend recommended Packair and the price was a little lower; what deserves the five stars is their efficiency and their customer services. read more

I have had a 20 ft container shipped over from Saudi. It was a nightmare trying to work with the shippers at the other end and I had to google to find someone to help me out in LA. So I came across Packair via Yelp and decided to try it. I have only worked with Cindy L and it has been smooth sailing every since. I have yet to receive my items....they are due for collection to be transport to a closeby state, but she took photos of the items they stored in their warehouse for a week before a driver could collect. From the time I spoke with Cindy and then all I did was email back and forth several times, the process went like clockwork! When I saw the photos, basically looked like how they were put into the container....but I will know more when I get them here. I highly recommend PackAir! Thanks Cindy!!! read more