I was looking for an Import Broker for the fist time, as I had a large international shipment I…read moreneeded assistance with the import documents and clearance. After searching through Yelp, I happily stumbled upon Juliana Lim CHB for assistance. I contacted them by phone and James was the first to pick up. I explained my situation with him, being a first time import for myself, and he was extremely patient with me and walked me through the entire process. He was always there every step of the way and always available via email if I needed him. The entire shipment took about a month to arrive and once it arrived at the port, James helped me with the import documents and clearances and everything was finally scheduled for delivery. I couldn't have done it without his help and would recommend this company for any import needs. Highly recommend!

I was in a bind due to a previous broker, not answering their phone so I called these guys up. I…read moredealt with James Roman. Amazing fast service, and he took care of me the same day. Great service especially for the price. Will gladly use him next time again. A lot of the bigger companies do not want to clear your customs if you did not do the shipping with them. So he solved the problem I had. Thank you James

Emad, thank you. I…read morewas deep in the process of importing a car from Japan. I thought I could do all the customs and final clearance paperwork myself as I'm usually a pretty hands on guy. After looking through it and other peoples experiences with customs, I decided it was best to hire a professional to avoid penalties and delays. Only one issue- my car was landing in 3 days. I reached out to referrals from friends and called several other brokers who had NO interest in helping me because it was such short notice (you can receive fines and delays if not done timely and correctly.) Until I called Emad- he had no hesitation and assured me with 100% confidence there would be NO issues. I was a little skeptical, it sounded too good to be true, especially after my previous conversations with experienced vehicle custom brokers. But I didn't have much of a choice and decided to proceed. Emad was on it, quick. He immediately requested the necessary docs and followed up with the next steps right after. Through each stage he kept me informed, and told me what to expect next. Several times he was messaging me and/or updating me with new documents well past 6PM. I did not expect this attentiveness and deliberate sense of urgency from anybody, let alone someone who I had no prior relationship with. I have heard horror stories of cars getting caught up in customs for MONTHS and clients having to pay exorbitant storage fees to the port. This guy got my car full customs clearance before the ship even landed at the port!!! This allowed me to book the appointment and pick up the car immediately after it was unloaded without any issues whatsoever. A+ experience, will use again and will always refer to people who ask. Thank you Emad, keep up the great work.

I had an amazing experience working with David and his team at EMD Customs. I had imported a car…read morefrom Japan with very little to no knowledge of how customs clearance worked. David provided me with a rundown of what was needed to make sure this process went smoothly. He answered every single question I had promptly and had a TWIC escort ready with my vehicle at the port! I would definitely work with David and his team again for any future importing needs.

Great and reliable service -- kind and knowledgeable experts, great communication, and…read moreprofessionalism. Definitely recommend Packair for any of your logistic needs.

Horrible services, I worked first time an importation with Kari Mejias all was perfect…read more Now I started with Jose Chapol in the beginning was good he answered all my inquiries now after i have all ready with the manufacturer, they fill a form and my product is ready in China paying storage waiting for his answer to be shipped to US, he don't answer anymore. Unprofessional.

Schumacher handled my international shipment from Florida to London, England. The entire process…read morestarting with my initial inquiry and communication with Cedric went smoothly up to and including final arrival of my shipment. They were immediately responsive to any questions I had, knowledgeable of the international paperwork which they assisted me with, and very very professional. Frank and Cedric working the Florida side of things were great! And I was impressed with Claudia and her team handling matters for Schumacher on the London side. I am very happy and satisfied with the services of Schumacher and will definitely be referring them to friends and family! Jacqueline

Before you read this, if you're considering Schumacher RUN RUN RUN! Don't even waste another…read morecalorie. Trust me, I read the reviews and thought, no way anything will happen to me... Boy was I wrong! I shipped my car to Spain and I was told it would take 6 weeks. "In fact the ship is leaving next Tuesday" they said. Wow it sounded great! I left the car with them, they told me they'll send the invoice. - After I had signed everything, every-time I called whoever was responsible was on vacation. That alone went on for months. No calls answered, no emails replied. In between when I really got angry on their answer machine, I'd get an email that my car would be leaving next week! It was always a lie. My very expensive car just sat out in the blazing sun of compton fading in color. Finally it shipped and 6 months later the car arrived. In between I was informed that I have to pay an extra few thousand dollars, because the customs stopped the container because I was sharing it with a Tesla and it's customs job to inspect all battery operated vehicles. I paid 66% of the Teslas invoice, why I don't know, I don't know why I should have paid anything. Then they tell you on the invoice it's port to port... but it's not. You're paying from Compton to Long Beach and that's it! The second it leaves LB, now you have to pay another company that they never mentioned once in the initial conversations and they're also not mentioned in the invoice anywhere. In reality it's 3 extra companies, because sharing is caring. Once the car arrived in Spain I was introduced to Daniel. Very nice guy on the outside, just little to no understanding of how to import vehicles although he does this apparently weekly, it's his job. He advised me to import the car as a tourist even though I was a resident (highly illegal), and gave me nothing but non-stop wrong advice. He also pretends he's talking to customs when the truth is not one person has ever heard of him at the customs, I called them personally multiple times. He just talks to another broker. The whole setup is nothing but chaos. He then hijacked my car and told me I couldn't have it unless I pay for his complete mess up and the 66% costs for the Tesla inspection. Now 8 months later when I go to pick up the car, they forgot to tell me one small issue. Their was a storm and the car was smashed dented and scratched practically all-over. So I couldn't move the car because the insurance had to look at it. It's been almost a year, I've heard nothing back from the insurance, I've got a tax bill from the government that I have to sort because schumachers buddy Daniel is incompetent to do anything and didn't file correcly. Still don't have a useable car. I've ready stories of people fighting them for 6 years and counting. Schumacher isn't a serious company, remember you're always only paying to the port, don't believe anything else as it's not true. Triple your quote every time, because that's probably the reality. Now I have to pay for lawyers on top of everything else, not only has my vehicle diminished in value (battery dead after 8 months, tire ripped off (they didn't care), color faded from the sun, car scratched, smashed windows and parts, no reply from their insurance, I still can't use it because of their mess up. Pure nightmare, if you read this far, trust me, save your time, go elsewhere.

Shipping my 1968 vintage motorcycle was the part of my move that kept me up at night. I chose this…read morecompany because they mentioned specific crating methods for high-value bikes. Jason walked me through the warehouse and showed me the pallets they use to keep vehicles upright. The driver who picked up my bike was very detailed with the initial inspection report and took over 10 photos from different angles. When it arrived at location, there wasn't a single scratch on the chrome.

Custom wood crating was the main reason I hired this company. I have several large oil paintings…read moreand a few antique mirrors that I could not leave behind. Jason sent out a team that actually built the crates right in front of me to ensure a perfect fit. They used a lot of specialized padding and acid-free paper to protect the surfaces of my art. It took about eight weeks for the shipment to reach me, but I didn't mind the wait because I knew the items were safe. Every single piece was unpacked yesterday, and there is not a single crack or scratch.