Thank You ERIK!!! Well recommended, Erik was great!! after trying to get my bond with with other companies, Film logic got it done in less than 1 week. Great service from everyone phone calls and emails were answered any time, Erik help me through the process and explained every step and keep us updated. Well recommended! Erick is the best!! read more

this company, and especially Erik, have been nothing short of amazing when it comes to customer relations and overall performance. we highly recommend giving these guys a call if you're in the market for their services. Erik especially. read more

I have been working directly with Carolina for the last 3 months, and she's so helpful. Very patient, honest, professional, and always willing to help to help! read more

I rarely if ever Yelp but felt compelled to do so for Devon. I can't say enough good things about working with Devon and his team at Film Logic. I was producing a very challenging shoot that required importing special lenses from Germany with only a couple days notice. Devon quite literally held my hand through the entire process as this was my first time importing gear. Not only did he exercise extreme patience with my many questions and micromanaging, but he checked in regularly with live updates. I would say that it was a miracle that the lenses arrived JUST in the knick of time, but it was not a miracle. It was DEVON and Film Logic. I will be working with this team for the rest of my professional career. Did I mention their rates are completely reasonable for the time and work they put in? read more

Amazing experience working with Nicholas and the team at Film Logic. The bar is set pretty low by other customer brokerage and freight forwarding companies, but these guys understand how customer service works in the 21st century. We are on our 4th container with Film Logic and would recommend them to anyone looking for brokerage and delivery. Oh and no need to be in the film industry. We are a furniture importer and they are fully equipped to service every one. read more

Stay away from this company if you want to work with reasonable and professional people. Of course If I could give them Zero star for review. Pay careful attention to their quote. I noticed the "If Applicable" Waiting time $65/hr and when I asked them to clarify, they only mentioned that it has to do with the time they have to wait to pick up my cargo, but did not mention at all that it also applied to the time they take to bring the cargo inside the house. Fast forward, on the day delivery to our place, when the driver came, he asked me where to put the shipments, at that time, he did not mention it will be an extra charge $100 + $65 for each hour. If I have known that, I would have brought them in by myself. After he brought the shipments in, about 20 minutes later, I called the company and told them that the driver is here and Ms. Marlene (the representative) informed me that it will be $100 to bring inside and if after one hour there will be an additional charge of $65. At this time, he was halfway done so I let him continue. So base on my understanding, it will be $100 for bringing the items inside and an additional $65 extra if more than 1 hour. However, that was not the case. They charged $100 plus $65 because the driver took 50 minutes to bring it inside. I didn't know that they will charge an arm and a leg for every little thing. I thought the delivery fee they charged were already included in the quote, but I guess not. Ok, so I agreed to pay for $165 fees. But that was not the end. The driver left 2 pallets (the wood parts on the bottom of the shipments so it will be easier to carry by the lift gate) and they charged me $50 for these pallets, which I never wanted in the first place. But instead of listening to what the customers had to say, they, Marlene and Ashley (the VP of the company), said the driver told them that I wanted it. We never that discussion! In fact, it was very hard to communicate to him at all because he spoke very little English. He just left them there and drove off. Why would I want the pallets for? I don't need them. I asked them to come pick them up otherwise I have to break them apart in order to throw them in the dumpster. After further discussion with Asley, he insisted in a very rude tone that I must pay $50 if I cannot bring the pallets back to them. Why do I have to pay for their mistake? This is outrageous! Film Logic Ocean proceeded to just use my credit card on file and charged me the entire $221 extra fee ($215 + 3% cc) without my authorization. This is unacceptable. Beware when you give them your Credit Card information, if you still want to do business with them after reading my review, make sure to pay them by check. Otherwise, you will be ended up just like me. I can't believe any company would allow a Vice President to be so rude and unprofessional to their customers like that. I hope you'll have better luck than me and find broker that actually respect their work and their customers. read more

I had to ship 50 band uniforms from LA to Milan, Italy in a very short time frame. These guys are awesome! They answered every email and every phone call. I called 4 other customs brokers and Film Logic by far had the best customer service. Film Logic shipping prices were very competitive and they had NO hidden fees. They work as a team so I never had to wait on the phone and everyone I spoke with had knowledge of my shipping. Thank you Nery, Asley, Eric and the rest of the team at Film Logic. read more

Nick at Film Logic was awesome during a stressful, confusing time for a first time importer. Nick basically held my hand the entire way, was super accessible and patient both via email and via phone, and he even caught a potential shenanigan from the shipper and/or freight forwarder that I was able to get solved (and would have had no idea otherwise). I definitely recommend working with Film Logic and Nick, especially if its your first time importing and you're feelings lie in between unsure and freaking out. Thanks Nick and company! read more

I had a large shipment stuck in customs and I had no idea how to get it out. Thankfully Film Logic walked me through the entire process and everything was taken care of within a day. Couldn't be happier! read more

I will highly recommend the Film Logic and Nich for your business. When I completed my business with the Film Logic and Nich, I told him that "For you to work for your clients, first, and then for your profit, is the best business model that a company could choose." Before calling Nich, at the Film Logic, I had spoken with a few other places regarding to a fee for customs clearance of a spa capsule arriving from China. The previous agents whom I called they asked me if I had an FDA approved code for this importing item. Obviously, doing it the first time, I had to contact the seller and ask them about it. They sent me a code which in turn I gave to those agents to whom I spoke with. So when I gave the code to agents, they quote me with whatever category the code was placing my item under. I got to be honest, with the new tariffs laws, 25% hike, the clearance fee for my item was more than what I paid for it. Thus, to get another quote, the third time, I found the Film Logic's number and called them. Nick answered the phone and got info about the item and my company. It did not pass a half hour when I received a call back from him. He said that "the code that you gave me is placing your item under the new tariffs laws and so there is a 25% tax charge. However, I did look the specifications of your spa capsule and found another code that can be cleared through customs for free." I was very excited to hear that! The point is this. The previous agents that I spoke with, just quote me what I gave them and did not even try to check it to see whether there is another option that legally can be used to decrease expenses. That is why I said to Nich that his business model is a great one! because it is designed to help consumers first rather than profit first. read more