***Update - I reached out to Mr. Johnson one more time and he explained to me that are different locations. So I wanted to make sure that I had the correct information. I appreciate him letting me know. I have since filed a police report.*** I wish I had read the reviews on here before I booked. I saw reviews on Facebook and thought we found great movers. I told my husband and he called them. The 1st rate quote given was reasonable and by the time our move came, the rate was reduced. I should have known better. We were told we would have 3 movers and on the day of the move there were only 2 (one that was maybe 30 and the other very early twenties of that). The older one was the harder worker and the younger one while he did work, it gave off I am just trying to make some cash. Nothing screamed professional movers. They packed the things from the old residence and they left for the new residence. My husband went with them. I stayed at the old residence. They unloaded at the new residence and my husband called to tell me they were done. I sent the payment. I thought everything was fine. Of course, it takes time to unpack and having to work, one won't unpack everything immediately. As we began to unpack, I realized items were missing. My Michael Kors purse (with cash and my necklace in it) and my son's laptop with the cords, were stolen!! When I contacted Mr. Johnson, the owner, he was so dry and nonchalant and said he would have someone call me. The next person (Henry) calls and he then says he would have someone else call. Then Rafael Wright calls. The most unprofessional and rude person I have encountered in a while. He kept saying, "The dude that was there gave the okay saying the truck was empty. That everything was off." Really? Of course the thieves aren't going to leave the things in the back of the truck. He then said "And dude tried to have them come back to get other stuff to take to the dumpster." Yep, my husband asked them if they wanted to make extra money to remove old furniture from the old residence. But what does that have to do with them stealing from us?!! My husband made the mistake of going upstairs to put our bed together (big mistake) while they were still bringing things in and I feel confident that is when they made their move. I can tell they are trifling, mindset is small, and they have bottom of the barrel thinking because you would steal period. But to steal from people that gave you items for free (brand new baby high chair still in the box because the older one claimed his brother was expecting a baby soon). Needless to say all Rafeal provided was frustration and no type of resolution. But what I do know is, you reap what you sow and while I don't appreciate what happened, God will definitely take care of the two thieves and those that didn't do anything about it. Believe that!! This was MY experience and I had to share it!! read more

If I could give these fools a negative rating. I would because a 1 star is absolutely too much. I contracted them to move on 1/22/2025 and during this process, they broke a lot of furniture but only took account for my office desk table for which they took with them for repairs. It's 1/29/2026 and I still haven't gotten my table. Every time I reach out, there is an excuse staring with they need to find it because they lost it and then they found it. They were waiting on repairs but couldn't repair it but then they repaired it. Then they were delivering it but now I can't catch up with them to get it. I am about to sue them. This is ridiculous and their service is trash. read more

We booked this company and day of they kept pushing the time for their arrival 3 times! They finally told us at 3pm that could not get to us today but our day was important because it was the last day on our lease. We were left scrambling and looking for same day movers. Thankfully we found Morales Moving and Delivery and they were AMAZING! read more

Could have been better service. The company needs better communication all around. They were 2 hours late,so I was late to my closing on my home. They complained they had to break down my bed and put it back together,they asked for food and alcohol, couple of items were lost and they said " most customers wont have us put the boxes upstairs if they know we are tired" read more

They showed up on time and the movers were courteous. They left their trash on my floor and empty bottles and cans laying about. They were also pushy about getting a tip. Do they have some issues? yes. will I use them again? Also yes. read more

Very nice and professional. Done a great job on our move. I would definitely recommend them.

Do not, I repeat, do not use this company. I hired them to move me to a home on November 21, 2024. I had a two-person crew, and the price was reasonable at 600.00. Days later, after going through my suitcases, I realized the crew had stolen over 400.00 dollars from me. I paid 600.00 and tipped them 150.00 only to find out days later they rummaged through my luggage and stole my rolled bills from my bag. I contacted the owner, who didn't seem phased, and filed a police report. Do not use this company. I honestly forgot that I put the mason jar with money in the bag, but I never imagined movers would rummage through my bags and steal money. Do not use them. read more

Pack-it Movers - The stole the rolled up money and left the coins. - Movers Near Me - Houston, Texas

I should have read the reviews prior to booking with Pack-It Movers because I had a similar experience as some of the negative reviews. Looking at the defensive responses from the company, accountability for what occurs during the moves is lacking, instead of using them as an opportunity to improve. For starters there's a total lack of communication within the company. I requested a quote online in May. On May 22nd, Henry sent a quote of: HOURLY PRICE: 3 Hrs x $155.00 Per Hr, TRIP FEE $79.00, total $544.00. On May 25th, Tracy called with the same hourly quote, but the "Trip Fee" was now $84. After I told her what Henry emailed me, the trip fee went back down to $79. I was also offered a $50 gift card if I made a reservation with them at that time. My moving date was scheduled for June 21st at 10 a.m. On June 20th, Rodrigo called to confirm my move and because I already had the keys to the new place, he offered a new arrival time between of 8-9 a.m. Later that day, someone else called to also confirm the move but was stating the 10 a.m. arrival time. I told them that I'd already spoke to Rodrigo, and he offered an 8-9 a.m. time. That person got confused. So, then I spoke with Henry because at this point, I was getting confused about why two different people, from the same company, were calling me twice in the same day to confirm a move with different arrival times. There were supposed to be 3 men for the moving job, but it was more like 2 and 1/2 men because Jose stayed upstairs a lot of the time on his phone (at both apartments) while Adrian and Alex did 90% of the actual loading and unloading. They arrived at 9:11am on June 21st. Jose tried to document their start time at 9:00 a.m. until I pointed out that 9:00 a.m. couldn't possibly be their start time because they weren't even at my place at 9:00am. Then Jose preceded with, "I don't know if you know but there's a $90 trip fee?" So, I had to show him my email from Henry with the $79 Trip Fee in writing. Then Jose says, "I don't know if you know but there's a $45 fee to plastic wrap anything?" I told him that was strange because with the moving companies I've used in the past, that service/fee was always included with the mover's fee. So, I wrapped some of my furniture with my own plastic wrap. At 11:17 a.m., Jose says, "I don't know if you know but there's a $44 fee for using a credit card or it could be waived for using a cash app". I was then charged for the move well before they had even finished. At this point myself and 2 of my sons got on THEIR moving truck and start helping THIER movers to unload our stuff because Jose said they needed to be finished by 12:11 p.m. Mind you Adrian and Alex were still the only ones unloading. At 12:28 p.m., Jose says that he was on the phone with Henry because their time 12:11 p.m. ending time had passed. I told Jose to inform Henry that 2 of my sons and I had actually been getting on THEIR moving truck and helping Adrian and Alex unload for over an hour. At 12:29 p.m., I even sent Henry an email stating this. After receiving the email Henry called me and told me that his movers were in fact "doing me a favor by moving my things and that it would be an extra $83.89 for the extra 30 minutes it was going to take to upload the rest of my stuff". The movers did not unload the rest of my things until after Henry had me send an email approving the $83.89. After, this unprofessional move, I started inspecting my things and realized that they broke 2 feet off on the bottom of my dresser, put a whole in the leg of foot stool to my new couch and lost one of the decorative pillows that came with the new couch. To add insult to injury, they sent a text right after they left asking for a review of their move. Well, here's your review...NEVER AGAIN...TOTALLY UNPROFESSIONAL...LACKS PROPER COMMUNICATION WITH CUSTOMERS AND WITHIN THE COMPANY...THEY DON'T CARE ABOUT CUSTOMERS OR YOUR BELONGINGS, THEY'RE ONLY CONCERNED ABOUT THE MONEY!! If they only realized that treating your customers with respect leads to more money. Saying prayers for this company and its employees. read more

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Beware!!!!!!The move with this company was one of the most horrendous experiences ever. I request service for a late evening move my communication with Tracy was clear. Tracy advised me it would take 2hrs, but the location of my unit I advised her it would take longer she gave me a quote $535,00..The movers the company sent were Corey and Shane slow, upset, unorganized, complaining, rude, disrespectful the entire move they act as if they were upset because of the job assigned to thrm. I mentioned to them they should probably communicate this with their boss I was moving out of a1 bedroom apartment 770 square unit. I pulled everything out of the apartment myself (customer) to make the move quick as possible. These men were tired I understand and it was only 2 of them, when they said the company should had sent a 3rd person. These men complained the whole time and what could had been a 5hr move turned into a 7 hr move..You heard me correctly. There were no heavy appliances only a couch, dining table and bed. I'm very disappointed of how Pack It Movers would send unprofessional in my personal that lack effective communication skills, and hard to work with. They never came back I called they said they left it was never communicated just left, I get to the new apartment, mind you they left before me there not there. When they arrived they slammed me with a bill for $950.00 it was no way I expected that I didn't set money aside for the expense to be this expensive, I explained I didn't have that kind of money. Immediately I was threatened they would take all my belongings for $950, and I have a truck loaded with more then $20000 of my personal belongings..I spoke with their boss Henry and gave highlights of the night with the movers...He didn't care how I had been treated as a customer he just wanted his money. I was never disrespectful to the men I offered water and also was going to buy them sandwiches. I paid just so I can get my belongings. The mover Corey I asked about a box was wet, this man being aggressive disrespectful yelling inside my home walking around like he owned the place, he threatening my daughter as if he was going to harm us, he cursed and was acted as if he wanted to fight us...These slow mover didn't finish until 1am in the morning...Called Tracy the next morning no accountability was taken, no apologies. these people treated us with disrespect, then you send tired broke down mover to do a job, Pack it Movets I wished you would had said you couldn't accommodate me for the services, whether sending people to be in my space I don't heat could possibly harm me and my family. Corey should be really careful cause this situation could had escalated, into something worse. I advised you Cory next you step into situation you might not be yhst lucky. If you were dealing with men instead of women I bet you would have had a better attitude... read more

Pack-it Movers - Movers Near Me - Houston, Texas

Horrible!!! Horrible!!! Horrible!!! I read the bad reviews initially but still gave them a chance!!! After breaking my bed, moving slow all day, then leaving the screws for my bed which prevented them to try to put bed back together, they had nerve to ask me to pay an additional 30 mins. I refused to pay that, so the owner then refused to do anything else to my bed. They discounted the wrapping of my furniture to make up For the piece of the bed that was broken but because I refused to pay an additional 30 mins which I feel should have been waved because we spent several minutes discussing the issue with the bed. They left my bed dismantled. Definitely something a lady can't fix alone!! Horrible business, horrible customer service!!! Do yourself a favor and never use this company!!! Believe the bad reviews you read!! No Professionalism whatsoever!!! read more

Pack-it Movers - Bed that was broken by company - Movers Near Me - Houston, Texas

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DO NOT USE THESE INCOMPETENT MOVERS!! THEY ASRE HORRIBLE!!! I called and spoke with Henry (General Manager) on April 16th, 2024 and booked my move for April 30th. I told henry that I had a three bedroom house, but there would only be one bedroom of furniture as I had gotten rid of one of the bedroom suit. When the movers arrived, one told me that that it was a one bedroom home and I told him I didn't know why someone would tell him that because I told Henry exactly what I had. At 12:30 the two movers took a 30 minute break. They left in the truck with my furniture. I was not comfortable with this at all. I moved twice before and I have never witnessed movers leave with your personal stuff on their truck. I knew then that this would be a long day. After they came back, one of them stated that by the time they finished loading and make it to my new place that it would take 4 1/2 more hours to unload and put everything back together. They finished loading and left before me. I stayed behind and swept the house which didn't take long at all. I left right afterwards and went straight to my new place only to find that the movers were not there. They arrived thirty minutes later. This pissed me off because they were on y time. When they arrived I was told that I had to pay before they unloaded. The both times I moved, I did not have to pay before they unloaded my stuff, so this was another red flag. My total came to $1314 in which I was never told that I had to pay a $145 material fee. This amount would take me to 8pm. I paid them against my better judgment and the driver had the nerve to ask for a tip. If you have to ask for a tip that mean you know your work is crappy! I tipped them a little because I moved to a three story and I knew it was going to be hard, but again this is their job. As time went on the driver said they are going to go over 8pm, so I told them to stack the boxes in my garage. I wasn't paying them any more money. I was devastated. it shouldn't have taken them 10 hours to move me. Plus Henry told me that I would have 3 movers, but I only received two. So now here I am, my bed isn't together, my desk isn't together, amongst other things. The next day I had to call for help in getting the boxes in my house where they needed to go. Before they were brought in my fiancé brought to my attention that my lamp had been broken. This was a hard blow because I had just purchased these lamps from Star Furniture along with my other furniture. In all they broke my lamp, broke the leg on my dresser, broke the handle on one of my dresser drawers, cracked my black head, and broke two of my crystal pieces. Plus they didn't have my stuff taped together and now I cannot find he cord to my bed that gives me the power to raise or lower it. They also broke the power cord to my nightstand. You can tell where they just pulled it apart without disconnecting the cord and now it won't close the drawers properly, I have to push them in now. I called and reported all this to Henry after he didn't call me back the first day and gave a lame excuse. He was very nonchalant about everything and that made me mad. I pay very good money for my stuff and I definitely didn't want some incompetent movers to tear it all up. Anyway, Henry didn't do anything. I then spoke with Tracey and told her about all the items I had issues with and she told me that per the Department of Transportation they would only pay me .60 per pound and that is outrageous. I shop at Star Furniture and all my things are expensive and I expected for them to stay that way, but now she's telling me that due to their movers incompetence they will only pay me .60 a pound. I was LIVID. I have to admit though she was nice and explained things to me and I appreciate her for that, but it doesn't change the experience I received. This experience has been HORRIFIC!!!!! You have been warned, DO NOT USE THESE PEOPLE!!!!! read more

PSA DO NOT USE Pack-It Movers THEY JUST CANCELED ON US 1 HOUR AFTER THEY WERE SUPPOSED TO BE HERE!!!! very rude and unapologetic. I called at 9 am to confirm. They emailed me at 1045 saying they had the wrong phone number I called immediately they canceled service because I was rightfully upset that now at this point they were going to have to send someone out Monday but we HAD to be out today. The number they had wasn't even close to my number and was set up like this 723456789 so I thought it was a customer ID number. They sound set it up like this 123-456-7890 so it's obvious it's a phone number. Spoke to faez, and he was very disrespectful and basically told me it was my fault... SHARK MOVERS Matched their price and saved the day! In their email they have their number set up correctly read more

Pack-it Movers - Movers Near Me - Houston, Texas

The "company" IS NOT BBB accredited (see photo). Find other movers y'all.. I'm telling you!!!! Also, I just took my things out of storage and they broke some of my items. Total trash **FYI: If you do decide to use them anyway, DO NOT pay in Zelle or cash. You will not be able to dispute that with your bank. These people are scammers and a fraud. read more

Pack-it Movers - Movers Near Me - Houston, Texas

If you are a single woman or just a woman moving by yourself, do not use this company. They will quote you one thing get to the job purposely take longer so they can charge you for an extra hour. It took these people a total of three hours with the travel time to move one bedroom not a one bedroom apartment but literally one bedroom no big furniture just a whole bunch of boxes That were neatly placed and packed for them to be able to come take with no issues they sent two workers. One of them was completely rude and didn't do much work, which forced his coworker to do a majority of the work. So I paid for two movers and only one of them actually did the job. They do not handle your products will care. They have really bad communication skills and terrible with time management. Do not let these people rob you of your money and provide lazy workers, forcing you to pay more and even having to help the movers that you paid. read more

Where do I begin? Hidden cost and undisclosed charges until AFTER they arrived at the new location, and would not unload until ALL charges were paid! Three-man crew.....two of which worked very hard, while one complained constantly and used excessive loud profanity about what he would or would not do! One tried to get me to sign something stating my furniture was not damaged, and lied to the owner that nothing was damaged. I have invested a lot of money into my furniture pieces! Heirlooms that I hoped to one day pass down to my children or grandchildren! I have moved this furniture across country TWICE, and have NEVER had my furniture damaged or dealt with such an unprofessional moving company. The manager, Anthony J. didn't even offer an apology, but sent emails stating which things were an "easy fix with gorilla glue", or just need "a needle and thread", and how "old my furniture was"! Horrible! Unprofessional! Disrespectful! DO NOT USE THIS COMPANY!!!!!!!! read more

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I would not recommend using Pack-It Movers. I hired the Company to move items from one apartment to another two miles up the street. Two movers, Trey and Juan, showed up and moved everything quickly but very sloppily. See the damages in the attached photos, they scratched the walls, broke the legs on my sofa and destroyed my bed frame by breaking the rails. Despite my better judgment, I still paid and tipped with the promise from Trey that they would repair the damages within the next few days and exchanged numbers- *3277. Long story short, after many phone calls and several texts, Trey stopped responding and never repaired anything even after I bought the paint myself to repair the wall. I then call the Company and speak to someone named Henry who offered to help. Henry asked that I send him pictures of the damage and my texts with Trey which I promptly sent to *5256. I never get a text response from Henry and subsequent calls went unreturned. This all happened some time ago but I never thought to leave a review on here to warn others until now. Through today I never got a refund, damage repairs, or anything else to remedy the problem. Use a different moving company. read more

Pack-it Movers - Conversation with Henry - Movers Near Me - Houston, Texas

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Helped a friend during her moving experience and this company was beyond unprofessional. The movers arrived a whole 24 hours late, forcing her to push back her move-out cleaning. When they finally showed up the next morning, they were late again. The driver was in a rush, rude, especially when I inquired about the delay. My friend received no compensation or apology for the inconvenience. You have to understand that when running a business, a huge part of this is customer service. Customer service can make or break you. At the very least just communicate issues that come along, most people are understanding. God bless but we don't recommend unfortunately. read more

Big thanks to Ricky and John for the quality of work in handling our furniture. I will definitely request Ricky and John again for future moves. Thanks Guys! read more

Quoted me a price then later said that they took longer because of where they parked their truck. Wanted to charge me an hour more and materials they used to wrap my stuff. Bad experience, Henry was unprofessional saying it was clearly my fault for not being there to supervise them. I didn't know I was in the moving business now?? They told me they'd be there between 1-3pm. Show up at 3:18pm and don't even thank me for my patience, also leave me a note insulting me by the way. Here it is, I will never do business with them again. Me la pelan. read more

Pack-it Movers - Henry gave me a quote then wanted to charge me another hour. I don't trust them, will not use them again. - Movers Near Me - Houston, Texas

I was really hoping I wouldn't have to write this review, but others should definitely be aware of what could happen. I used this company last week bcz from their page presentation and tips offered, I thought it'd be a good experience. NOPE! After paying $1,000 for an all day move, which shouldn't have taken that long, I ended up with dresser drawer that doesn't close smoothly, items left at the previous location, the back of my recliner doesn't stay snapped in place, AND am missing a $400 mirror that I never got to enjoy bcz i was saving it for my new place. I was promised it'd get delivered BUT now I'm told it got broken. They offered to replace the mirror, but with the guy mentioning multiple times how it'd have to come out of his pocket, I couldn't trust that the quality and craftsmanship would be the same as brand knew. I've asked about the process to file a claim to be reimbursed, but of course I'm ignored. They were real good with communication until after they got that $1000, now I'm getting the run around and being gaslighted. Even with all the other issues and damages, I only asked about my mirror, but now I feel like did they really break it, or did they steal it? bcz after looking at every review, there are some that mention missing items. Now I see why the guys were in a rush to leave, and didn't ask me to do a walk thru at the 2nd stop, nor ask me to look on the truck at the last stop (I didn't even know that was part of their process). There's no telling what else I might find damaged or missing/stolen. I'm so disappointed and disgusted with the service and lack of professionalism. read more

Almost a year later. No contact. I haven't received payment for the damages. I would give -100 stars if I could. read more

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AVOID THIS COMPANY!!! This was my first time using movers because I'm new to area and don't have family or friends here. When they movers arrived I specifically told them my most important thing is my Purple mattress that is less than a year old and expensive!!! I'm not sure what happened during transit and my mattress was ruined. I specifically told them I was not satisfied and request a discount. The owner denied and said it was my fault! Also I was charged an additional hour and I asked the driver and he said it was for the drive. The drive was only 3 miles and took 9 mins! Also, my dresser was damaged! I was also charged an additional $18 for supplies they used to wrap the mattress. My total payment was $500 for 3.5 hrs. I recommend you use another moving company if possible. read more

I just got off the phone with one of their representatives, he was impatient, rude and unprofessional. I called to book a day ahead. I do need to plan things ahead because like many people I have a busy life. He said that I can't get movers on snap of a finger and kept saying things don't work that way. When you work in costumer service you can explain your company's structure, but should never tell people how "things" work. He proceeded to hang up on me. Take you business somewhere else where people are kind, professional and reliable. read more

If you don't read any review-- READ THIS ONE-- do not use this company! Unless you want to waste an entire day and still receive no service, then go for It. Called multiple times throughout the day with confirmation a crew was coming . For the driver to tell me he was "eating and doesn't know what time he is coming" very unprofessional company. When I left a review on Google the owner responded that due to rain they could not do It (lies) Why continue to apologize and keep saying that you were coming (now 4 hrs later ) if you couldn't move in the rain? And if the owner can blatantly lie as bad as he did --- that's another reason why you should not trust this company. read more

JUST STAY AWAY FROM THIS BUSINESS When I booked packit movers to move my items from my home I was charged a $50 deposit paid by credit card to them. Their policy states that I can also pay them the total amount after the Delivery of all of my items. So after I scheduled Packit Movers, they came and packed my items Not all items were wrapped and many items weren't packed on the truck properly and there was damage don't to my property including damage to my security sign. At the first drop of point, when my child's baby crib was dropped off, due to the items not packed on the truck properly, when the driver opened truck to unload the baby crib 2 boxes of my glassware, very expensive and sentimental china and glassware came crashing to the floor. Then the wooden baby crib was cracked at the top. The drivers loaded up the box of now broken glassware back on the truck, and the driver assured me that since they are an insured moving company all damages will be covered. Then we drove to the next location, to the storage unit to unload the rest of the items. When the drivers opened the truck to Unload at storage unit, more items fell out the truck and I noticed more damage. They drivers said they will take payment by credit card, as stated on the receipt. I wanted assurance that they would cover the 2-3 boxes of broken glassware, and other broken items, so the driver then called their manager, Henry. Henry Then, at that moment changed the terms of agreement and said that they will only take cash. ($599.50 )after realizing that the drivers told him there were many damaged items, He told his drivers to only take cash payment on the spot and that they would not take payment by credit card anymore. I told them I don't have cash on me and I don't have that cash at all. Henry, their manager, then told the drivers not to unload my items and drive off with my items. Packit movers then held my items against my will at their location for 2 weeks, added and additional $1,000 and said that I can now pay by credit card and that they will auction off my items if items not paid by credit card. So basically, Henry their manager, wanted me to only pay cash, which was not agreed on, at the initial unload, did not deliver my items at the promised date, then seized my items for nearly 2 weeks against my will, tacked on another $1000 then wants me to pay by credit card. About 2 weeks later when they redelivered my items at the storage unit, they unloaded everything from the original delivery, except my 3 boxes of glassware that they damaged. So basically the delivery is not And was not completed. Till this day, They have not given me back by 3 boxes of glassware and I have asked their manager about my items With no response. Then he went on to FORGE documents and receipts. JUST STAY AWAY FROM THIS BUSINESS. NEVER GIVE THEM CASH. AND DISPUTE CHARGES WITH YOUR CREDIT CARD read more

Do not use Pack-it-Movers. They lost or stole two or three of our boxes. In addition, numerous boxes were obviously dropped and they broke numerous items. If you try and file a claim with them they will ghost you. Tried numerous times to file a claim, sent pictures, talked to Roger who said he would discuss with owner Anthony and have him call me. No call. If I could give zero stars I would. Do not believe the reviews on their website, obvioulsy fake. read more

Pack-it Movers was highly recommended by a friend and unfortunately I was left disappointed in the lack of professionalism exhibited by team members. I scheduled a month in advance for the crew to pick me up between the hours of 12-3. Crew members failed to communicate to me that they were unable to complete my move as scheduled. I had to reach out to them at 255 pm after utter silence from the team. The young man I spoke to was very nonchalant and did not attempt to find an alternative route to meet my service as paid for the day. It was too late of a notice for me to reschedule with another company so we agreed for the move to be completed the next day. They were over an hour late the following morning. The driver, I believe his name was Nelson, was so rude to me this morning when I questioned his ETA. Their lack of punctuality caused a domino effect in my moving plans and the cleaning crew I had scheduled on what was supposed to be my empty apartment had to be rescheduled; thus, costing me more money. I was not compensated for any of my inconvenience. Do not book with Pack-It Movers.You will be disappointed!!! Terrible service! read more

Do not use pack it movers. i booked them for march 1st 2024 and they did not show up I had to call to see what was going on they then said they can't make it and sche me for the next day. Again I had to call because I hadn't heard from anyone. They stated they would not make it out again. How unprofessional!!!!! My son had to be out of his apartment on 3/1!!!!!! Do not use them. And they seemed to not give a shit either that they put me in this situation. had to add a star to post but it's negative zero stars!!!!! read more

I got an estimate from this company on 07/25/24 which was later confirmed that day for 08/16/24 and they were to arrive at 0800. I received a reminder on 08/15/24 at 0802 of my upcoming move on 08/16/24 and they were to arrive at 0800. My wife called me on 08/16/24 at 1015 and advised me that she had called the moving company and asked about the movers. She was advised that they had us on the schedule for 08/17/24. Our movers arrived after 1500 on 08/16/24 and began packing us up. They completed the move on 08/17/24 at 0230. I do not blame the movers for being mad that they got stuck with this move, I blame the management and/or scheduler for not being thorough. I had words with one of the movers because he was clearly not happy and kept banging our possessions as he was unloading them. I observed the next morning that two of our possessions had been damaged. Moving is a very stressful time, and this crappy company just made it absolutely worse because of their incompetence. I would look elsewhere if and when you are in need of a company to move you. I would have given them a negative rating, but it was not offered!!! Steve P. read more

Please do not wast your time. During a deadly pandemic no one showed up with a mask. The manager quoted me one price and then requested another price. They are money hungry and rude. My furniture was damaged with scratches. Some pieces just fell apart and I had to throw things away. They hired inexperience workers. It took 6 hours to move a one bedroom. NEVWR AGAIN! read more

Pack-it Movers - Movers Near Me - Houston, Texas

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4 guys, 2 trucks as requested. One of the crew members loved the use of profanity and was otherwise disrespectful to my wife. We had several items damaged but there was no interest in the movers to offer any type of compensation. I've read some of the management responses to others who have given negative reviews and, quite frankly, given our experience am not surprised. Read their fine print before contracting. You, the customer, are left with virtually no recourse on damaged goods. Beware. read more

I have heard this company is doing much better. Happy to hear they have improved! Wish the the best of luck. read more

Pack-it Movers - Movers Near Me - Houston, Texas

***BEWARE*** This was hands down the worst experience, I wish I could give them zero stars. I was scheduled for 9AM, no one showed up until after 2PM. I was told my furniture would be wrapped, that was a complete LIE. I was told this was a FULL service moving company, another lie. I had to put my bed back together because whoever did it did such a horrible job the entire thing would wobble. The crew tossed my furniture from ground level to the top level and over the balcony, some of my couch cushions were on the ground (after it was a day of raining). I would say 80% of my furniture has something wrong with it now, drawers won't close properly, scratches, missing items (screws/bolts), dents and dings on my washer and dryer. **NOTE** If you file an insurance claim on your damaged items, the company actually takes it into their procession and you're left without your furniture and about $5 to help you replace your item. I never ever received an apology for anything, not for being extremely late, not for a crew member hitting on me, and not for any broken/damaged/missing items. When it was all said and done: my desk was in pieces and didn't even come off the truck, my mattress has black stains all over it, broken wine glasses, scratched furniture, drawers no longer shut to my nightstand or chester drawers, items missing from an $80 baby gate, my CPU was so damaged I can just open it up and see the inside of it. Feel free to contact me, I will GLADLY forward you the e-mail string for anyone wanting to see just how unprofessional and incompetent this company is. Make sure you view the photos of all the damage! I feel like I paid for someone to damage all of my items, and I got to pay for it. I would only suggest this company to my worst enemies. Don't fall for the low price, trust me...you'll pay more in the end!!! read more

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PLEASE DO NOT USE THIS COMPANY. They were very unprofessional, threw my things in boxes and did not properly pack my fragile items. My window was from 8-10 am for the movers to from what I believe come and pack and move, however the movers arrived at around 9:30-45 am which was fine, however it was pushed back again due to an employee getting sick as soon as they arrived, so I had to wait for another team of movers. Once they arrived they started packing and literally throwing things in boxes and barely wrapped my bigger items, and didn't wrap my mirror or tv. It took them about 3 hours to pack most of my apartment but I still had the kitchen left to pack. I live in a one bedroom apartment, however one of the movers said "well you have a lot of shit" referring to my clothes. I was also told by one of the movers that he wasn't really good at packing the kitchen and seemed like he really didn't want to and was in a hurry to go. He even asked me if I was going to pack my kitchen because he wasn't feeling that job. He asked me about my budget and after I told him he said we should be fine. By the time we arrive to my new home, they may have been tired but it seemed like they were pressed for time and heavily focused on my budget. They chipped the walls of my brand new home! So once I paid, the time was rushed and all of a sudden they ran out of time to finish the job. My kitchen in the old place was still not packed and all of my things at the new house were not unpacked. My things were also left in the garage and dumped out the box on my old couch in the garage. I took pictures and called Henry, he wasn't helpful or supportive, he did offer for them to finish the job but mentioned that I would have to pay which makes no sense being that I already paid $900 for the unfinished service. Henry was not only rude but was very combative, and kept trying to argue with me he even said "what are you trying to accomplish here?!" Rudely. Do not waste your money or time, they turned my happy experience of getting a new home into something stressful and frustrating. I have a lot more to comment on, and I just feel unsafe knowing this company did not handle my move with care. Awful experience never again! read more

They had to reschedule twice and cancel over an hour after they were supposed to show up every time. When driving between the destinations, we went left the same time they did, and somehow they took an extra 30 minutes to an hour to get to the final destination before we did even though the drive was only 25 minutes. I only wish I had looked at their reviews on google. It's suspicious how there's nothing but good reviews and the bad ones are criticized heavily by the owner, but when you check the reviews on Yelp, it's a different story. Stay away. read more

Really satisfied with the company. Price, quality and customer service. Don't have complaints. I think everyone have bad days, everyone have bad experiences, but everyone deserve opportunities! Also, if we are taking about prices? This colony gave me better price...! Thank you for making easy my day!!! read more

First: f you have a feeling that something bad is going to happen. LISTEN TO YOUR GUT!! Second: YOU GET WHAT YOU PAY FOR. THIRD: ALWAYS check the BBB before hiring a moving company. In this case they have an F rating and ARE NOT accredited. This is the most unprofessional moving company I've EVER dealt with. If I could give them a negative 5 I WOULD. They first show up late. I call the number to see what can be done the guy on the phone says "What? You want it for free? You already got it at a discounted price." No. I don't want it for free. I want my time compensated for! When the movers get there an hour later they are pissed because apparently they were called in on their off days to move me. They seemed really unhappy with working for the company. They are moving my items and they first break a chair leg. I've moved my items in a uhaul over 750 miles with nothing damaged and here I am moving 22 miles and a mirror and my chair get damaged before even being loaded on the truck. They advise me to call and report it. The person Anthony advises me to see the damaged items to his email. The movers then tell me they have broken my mirror and they call it in. After I get to my destination they move all of my stuff in the apartment and take my chair and mirror with them to be repaired. One of the movers Calvin agrees to charge us from 11:00a- 3:30p and anything after (which took them another hour) they will be their tip. We agree. Total paid was $375 and a tip of $100 which was too much honestly. They later tell me that they gave us $30 back cash in which they didn't. I send the email to the owner and I have yet to hear anything from anyone as far as replacing or compensating me for my items damaged. When I kept calling the store number the owner kept telling me that they have to investigate. This was two weeks later after I sent the email the same day along with a video of my items broken. Then I am texting the store number 713-884-0018 and I send a copy of my receipt and videos of the move. The guy says I refused wrapping which I didn't have the option before my items where broken and in my video sent it clearly shows they used cloths. I honestly don't think they have insurance based on how much pushback and blatant disregard for compensating me for my damages. I later go to the store to pick up my items and the mirror and dining room chair which has sentimental value is completely destroyed. The other mover Charles seemed really nice and kind. Apparently he stated that my chair wasn't that badly destroyed when they had it. I've been in contact with Roger and he SEEMS helpful offering to reimburse me for the broken mirror but it's been almost a month and no results about my broken chair that they destroyed. It seems like a reoccurring thing with these people to say yes we will rectify the situation, but then they DO NOT return your phone calls or texts. Every time you call about your items they will pawn you off to someone else and that person will not pickup or answer. They do this for you to hopefully just let it go and move on. Don't ever use these movers. RUDE, UNPROFESSIONAL, INEXPERIENCED FRAUDS and NOT worth the money. Pay more and get better service. EDIT: You are lying at this point Anthony. YOUR workers did the side deal. Charles P to be EXACT. You did not return ANY money to me (I would be this upset if that was the case) and I have documented, texts and voice recordings that Roger told me to get the items fixed and I'll be reimbursed. I DID NOT CALL to get more money back. Like I said. Everything is documented and I have emails as well. Let me just ask you all one question that's reading this review... if the owner of a BUSINESS responded this way to a CUSTOMER, would you hire him? Think twice! Side deal?! You hired workers that have zero integrity, which is a reflection of your business and YOU. Once again people, If a person or in this case a company shows you who they are, believe them. If they responded this quick on my insurance claim I emailed on 3/3/2019 as they did on this yelp review maybe they wouldn't have such bad ratings. The response from the business owner on several of the yelp reviews speaks for itself. Once again. Unprofessional,argumentative and a flat out liar. Not willing to take responsibility and WILL damage your furniture! read more

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This company is TRASH! I suggest you move your items on your back before calling this company. This was my first time using a moving service, and they are HORRIBLE, this was a nightmare. It started out OK, but just got worst. When I called to speak to someone about what was going on, the person tried to be rude, and everything went downhill from there. You have to pay before they even start taking items off the truck, so my items were held hostage. They are liars, and very UNPROFESSIONAL. Time was wasted, and when this was brought up, it was ignored. DON'T CALL THEM, DON'T EVER USE THEIR BUSINESS, LOSE THEIR NUMBER. You will regret it, and then it is TOO late. Pack it movers, whatever your response to this post is, will most likely be a LIE. Have a good day, well never mind. read more

DO NOT USE THIS COMPANY! I called weeks before my move and put a deposit down for this past Saturday, 1-3PM. I called the Friday before to confirm all was set and was told yes. Saturday 1:30 - no movers. They call and say they are running a *little* behind. No problem....3:30 comes around and I have to call them for an update and was told the movers can't come anymore and I would need to reschedule. No apologies or any kind of discount for the inconvenience (I asked and was told a manager will call me back. They didn't). They rescheduled for Sunday 9-12. Sunday 9:30 - movers arrive late. They packed up and moved my stuff quickly to my new apartment. I felt they were rushing through it even though I was forced to pay their 3 hr min charge and they were barely hitting 2 hours at that point. They leave and I noticed my dresser is damaged and they left scuffs on the wall/floors. This is a new building and I'm the first tenant so these are definitely new marks. I called, sent pictures over, was told someone will call me back "for sure" end of day Monday. I am writing this review Monday at 8PM. No call and I doubt I will since they got my money already. The worst part - THEY CHARGE FOR SUPPLIES, including blankets! When I found out they were cancelling Saturday I rushed to find other movers (obviously all were booked same day) and found out that, while others do charge higher hourly rates, their rates all included supplies used for the move (blankets, shrink wrap, tape, etc.). So Pack it Movers cheap looking rates are actually the same, or more, than other movers. Again, STAY AWAY FROM THIS MOVING COMPANY read more

DO NOT HIRE this company. They will damage your house and withhold your property. Last night we had a huge debacle with this moving company where the owners refused to release our property when their workers broke a PVC line within our home while removing the washer. The damage caused by their incompetent workers flooded the entire front room, entryway, part of the kitchen and the garage. the workers did clean up the water however, they wanted to charge us for not only the damage that was caused, but force us to pay without completing the job and refused to return our property until an almost $500 bill was paid. The authorities were called for them to release our property. However, they kept stating and they made up policy that they cannot release any property until the bill is paid. We never received a contract or an agreement nor were they signed the entire time, the owners or managers, that we spoke to continually denied that there was any wrongdoing tried to mislead not only me, but also the officer and continually forced or tried to state that payment was due before any more work would be completed. This whole ordeal went on for five hours very dissatisfied with the service and if I could report to the BBB. for them to immediately be shut down due to severe business malpractice. read more