My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

Recently sold my condo with the help of Peter and I couldn't have been happier with my experience…read more It can be a little stressful selling a condo during this time, but working alongside with Peter and his team I never once felt stressed. I would highly recommend using hi roots realty for any of your realtor needs.

Sally is a very helpful and friendly person to work with and Doug quickly took care of problems…read morethat needed to be fixed. Century 21 Liberty Homes always responded quickly to phone calls and emails. As a former tenant, I am very pleased with their services and would gladly work with them again.

Wow I had a GREAT experience with Sally at Century 21 Liberty Homes .... she went above and beyond…read moreto help our family get into a home. She was kind and very understanding in our given circumstances and did everything in her power to get us moved in as quickly as she possibly could. Maybe (Micah) you got her on a bad day cause my experience was exceptional....jus saying

Just closed the sale of my condo in Honolulu yesterday--exactly one month after I first reached out…read moreto Joe and his team about listing it. Amazingly smooth process from start to finish. While I was away from the island, Joe stayed on top of everything--from listing and maintenance to inspections and final closing. I truly appreciate his hard work, responsiveness, and dedication throughout the entire process. Thank you Joe, for making the sale so seamless!

If you're reading this, I strongly encourage you to reach out to Joe and his team. Like someone…read moreelse wrote in their review: "Their professionalism is unmatched, especially their care for details." I couldn't agree more. I worked with another real estate agent before Joe and the difference was night and day. Not only did I need to sell my Hawaii property long distance, the market at the time was challenging and the apartment building was scheduled for repiping. But Joe and his team came through every step of the way. From the beginning, they provided a clear break down of costs vs. expected actual net profit and offered various options for marketing packages. Finally, when my unit sold, they provided weekly updates of the current timeline till closing. If you're still reading this, just take one meeting with Joe and you'll know.

I have requested to use Title Guaranty Escrow Services a few times both for selling and purchasing…read morereal estate, and most recently for refinancing. TGES is very knowledgeable, professional and a pleasure to deal with, they gave me the assurance that all research on the history of my property has been accurately assessed, (through recordings). My title report was received within a couple of weeks of opening escrow, and with enough time to carefully review the details. They were great at communicating my file though every step of the way, and did an excellent job at tracking all documents received in a timely fashion for a successful closing.

TG is truly the best title and escrow company in Hawaii. I've been using them for over 20 years…read moreand they never fail me nor my clients. Their customer service is supreme. TG anticipates your needs and insure to remove the stress from their clients. The Mililani team of Jill K. Is exceptional!

I am proud to Highly recommend Elizabeth Makanani (RE Broker) who sold my home. As a Yelp Elite…read moreReviewer, I want to share the talents and experience "Beth" brought to the sale. How we met her was actually at an open house where we were impressed with her knowledge and interaction with her client. So we got her business card and met with her later. She knows all the homes and floor plans! Comes with 30 years of experience. We met and quickly got going. She is effective, detailed and straight up with us. detail. She was easy to work with and informative. I highly Recommend Beth Makanani and she exceeded our expectations. GREAT JOB BETH! CONTINUED SUCCESS!

Absolutely the best property management company I've used my entire life 21 years in Hawaii. I…read morerented from them for about 7 years and it was nothing less than stellar! I definitely recommend them.

absolutely awful management company. Their lease was not in compliance with state laws and they…read moretried to penalize me for it. Lawyers got involved and they realized they were in the wrong. I would never recommend to anyone to rent from these people.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

I had a very disappointing experience with this property management company and would not recommend…read morethem. Communication was consistently poor throughout the time they managed our property. It was often difficult to get clear answers or timely updates, and we frequently had to follow up ourselves. One of the biggest issues was that our property's maintenance fees were not being paid, even though we were told they had been. We later found out they had fallen behind, which resulted in late fees and additional charges that we ultimately had to deal with. As property owners, we trusted them to handle these responsibilities, and it was extremely frustrating to discover otherwise. We also rarely saw any rental income from the property, which raised even more concerns about how everything was being managed. Another major issue involved our Hawaii GET (General Excise Tax) registration. We were told they would create our GET account, and we provided every document and piece of information they requested. However, when we terminated our management agreement and asked for proof that everything had been filed, it appeared that no GET account had ever been created or filed on our behalf. This left us scrambling to resolve the issue ourselves. Overall, our experience was stressful and disappointing. Property owners hire a management company to provide peace of mind and to ensure important financial and administrative responsibilities are handled properly. Unfortunately, that was not our experience.

Called, left a voicemail, no follow up ever received. Rental listings on the website are not…read moreaccurate based on filters, so be sure to read the individual descriptions in its entirety for helpful information. Lots of reasonably priced properties are available, but will your inquiry ever be answered? Not sure.