Very helpful, got done what needed to ne done in no time, no lies and no time wasted, what I could afford and what I was looking for!! I recommend to everyone. read more

Why must everything in CA feel like a scam!? If you fill out an application, you will receive a barrage of emails and text messages daily, begging you to complete your application and start a policy. This is shady and an obvious red flag. The agents will then lie to you to get you to start policy. For example i was told there was an online portal i could utilize for payments etc. Only after paying and starting the policy, you get the truth in texts & emails such as "There is no online portal for this program. All documents and communication are sent by mail only." this directly contradicted the lie I was told over the phone by someone trying to 'sell' me a policy. After I paid my year in full and canceled my existing insurance, I receive a text message with my new insurance ID cards and some basic info. Hidden in there was a warning that I would no longer be able to renew my registrations online, and each DMV transaction i conduct will now have to be done in-person. WTF y'all, I asked 2 different agents every question I could think of about 'how' this would differ from a traditional policy. The detail about the DMV was never mentioned!! The state is subsidizing this low-cost insurance, and PPI is clearly getting a sweet deal, without a care for their customers who they clearly view as cattle. In California, helping low-income people ALWAYS turns out to be a grift. read more

Pacific Preferred Insurance - They withhold relevant info, then convey it by TEXT after taking your money and starting your policy based on manipulation and deception - Auto Insurance Near Me - Oxnard, California

As a former Mystery Shopper, I had a less than a pleasant experience, reaching out to Pacific Preferred Insurance Brokers, LLC. In our industry of Mystery Shopping we classify this business as : AVOID. 1) I call their AI multifunction answering service, I press the approriate digits, and choose their " California Low Cost Insurance program " I go through a couple more single digits, it puts me on a slight hold, and then hangs up on me. 2) Never argue with your customer! Instead of saying, " well we've been getting calls all day, so it doesn't seem to be a problem, you are here connecting with us now.... I responded, " Yes I am connecting with you now, because I tricked your system, and dialed 3, for New Insurance, so that I can connect with someone. " 3) Training opportunity: Next time the Insurance representative can say something like this: " We are so sorry sir, that you had to experience some kind of run-around on our phone system, I will forward your concern, immediately to my direct supervisor, and see where our system may be having issues, truly sorry you had to go through that. - How can I help you get in the right direction? " 4) I got better customer service at the L.A. County Jail, than a professional Insurance Brokerage firm. 5) The concern: I requested a Declaration of Current coverage. My new (potential) job, wants to know, that I have current insurance coverage. Not for their company to use, but to see that I am a responsible driver, but have current insurance. *** Note I made it very clear to the Insurance Agent, that I did not need the Declaration for any kind of UBER, or LYFT. And while we are talking on the phone, and YES! while we are talking on the phone. The agent sends me an e-mail, stating in writing, via e-mail, the the Low Cost Insurance cannot be used for any Driving companies ie: Uber, Lyft, etc. Mind you, my Laptop is open, and can see any new e-mails that come to me. Plus at the end of the e-mail it says, " CASE CLOSED " ..... What CASE? 6) So I have to wait 4 to 6 weeks before I get proof. I'll just sit here and starve. 7) Stop hiring Insurance Agents from PRIAMERICA, or the Welfare to Work program. read more

Jessica was a tremendous help. Very helpful on phone. Helped me with all processes in less than 10 minutes. All of the info was either texted or emailed very quickly as well. Thank you very much for your excellent service. - Richard read more

So well-spoken and such clarity in their voice... ...I was lucky to have landed on Jessica's phone today while looking for a new insurance policy, and I am very pleased with the outcome of my transactions. My prior full-coverage policy with "Geico" lapsed 2 days ago and I was panicked trying to find one to replace it with. I recently became eligible for state-sponsored insurance as I'm now permanently disabled and I also have a very clean driving record. And now, at my age of 57, I get to take advantage of certain programs. Well... Jessica was so well-informed and up-to-date that she made it easy for me to get a policy. She was just a nice representative and I wanted to make sure it's pointed out. Jessica knows her stuff! Customer service is not as easy as many seem to think, so when I get to experience some that stands out, I will gladly take the time to point it out. So Jessica... at "Pacific Preferred Insurance in Oxnard, CA"... ...thank you. With all sincerity, Aaron Schwartz read more

I explicitly asked for my policy to start on the 17th!!! I repeated that multiple times to your rep. When i received the insurance card in my email it shows the 11th!!!!! Scam a** insurance company!!! Monica M, was the rep!! I repeatedly told her to start my policy on the 17th!! Now you're forcing me to pay for a week when i don't need your insurance??? F*** YOU!!!! read more

Cristina was a tremendous help with finalizing the auto insurance application. I called about a hour before their closing time and was worried it was too late or that I would be on hold for a long time. Although it was a quite a bit of information to review before completing the process, Cristina made sure to answer my questions and provided clear explanations throughout the process. I received my temporary ID card that evening as well as further instructions to finalize the next steps with the DMV. Thanks again, Cristina and Pacific Preferred Insurance! read more

Great customer service. Would recommend to anyone. Thank you. They were able to accommodate me and get me the coverage I needed.

this company is not paying their agents enough so be careful when filling your application and talking with them on the phone. those agents will do their best to increase your premium so they get more comissions. The California Low Cost Auto Insurance require you to be continously licensed for 3 years. This is just to make sure you are not a reckless driver so you can qualify for a lower premium rate. I had to renew my license earlier this year and there was a small gap between the experiation date of my old license and the issued date of my new driver license due to processing time. And boom just like that, "You are not qualified for the lower rate because you are not continously licensed for 3 years". anyone with a common sense know this is BULLSHIT Monica. I only accepted it because im to lazy to cancel and starting the whole process again. Also its been over 2 months and my insurrance package still not arrived yet. Contacted them via email but no response. i mean you got the full payment already so who cares anymore right? Im waiting another week before i contact the California Attorney General Office. read more

5 STARS to Yaneth & the team at Pacific Preferred Insurance, Informed me all the way through which helped immensely. As am an auld aussie ... she handled my accent EASY, all the time focused and getting the job done. Any question's I raised were answered fully, as she rolled me through all the information, making me aware of how the contract works. We are so fortunate in Cali to have a program for when the 'sweet's' have gone away ........and life has dealt you the 'sour's' ... this program really HELP's ... Pacific Preferred Insurance has shown first class professionalism in dealings . I could not think of any one better to run this program. I did notice they sell ALL insurance products .. the California Government is EFFICIENT .... yes that they are ... Pacific Preferred Insurance is EFFECTIVE and EASY to DEAL with. read more

Excellent experience, Cristina Garcia was a helpful and gracious agent, patiently assisted me through the process and was knowledgable to answer my questions big and small. Thank you Cristina and Pacific Preferred :) read more

Jessica Segura I would like to start off by saying thank you for your assistance today you made it a conversation instead of a job respectfully so I appreciate you your hard work your respectful mannerisms and communication skills thank you for making it easy and not leaving me with any questions or doubts today your Christmas gift just got bigger, 10 stars's is mi ratings for you. You have an awesome personality with great work ethics thank you Jessica have a wonderful Xmas and a great time bringing in tha New year.....Happy 2026 Respectfully Submitted KING MIL'TON read more

Monica was very helpful. She answered the call even though I called close to closing time and couldn't have been more happy to help me with finishing my auto policy. Would highly recommend Monica! read more

Very helpful and responsive with services requested. A great resource and provides reliable coverage

I had paid my Car Insurance in full, but I haven't received my Insurance, ID cards. I tried to contact customer service for several days without success. read more

Horrible they confirm everything but the email address now.im on hold for 20 mins to correct it

As my uncle's car insurance premium has increased quite significantly suddenly, he asked me to check for better options. So I googled and found the California's Low Cost Automobile Insurance Program CLCA. After verifying his eligibility, I completed the online application for him and within the same day, we received a confirmation email and voice message from Pacific Preferred Insurance. We called back PPI office the next day and spoke with Lorraine V. who went through my uncle's application together with us to validate some additional details. Lorraine was very friendly, efficient, courteous, respectful, helpful, and professional in every aspect. The whole process took less than 15 minutes and at the end, my uncle got a new car insurance policy (liability coverage only) with a much lower premium than his original one. Many thanks to Pacific Preferred Insurance and Lorraine V. in particular for your much appreciated service and assistance. read more

Dealing with Pacific Preferred was very easy, from application to completion the service was great, explanations clear and all questions answered. Thank you Jessica S. read more

5 stars for Monica M. over the phone. Minus 2 stars for the rude agent. Listen to the recorded call today Monday 02/24/25, with the last agent 5 mins before Monica. Last agent before Monica was very rude, disrespectful mocking my name and cut me off multiple times whenever I'm asking a question or talking. No phone etiquette or customer support. Such that I had to hang up the call and end the policy application. I requested a call back through text message to Pacific Insurance. Thanks to Monica on the phone for calling me back. Appreciate your wonderful assistance. Big difference from previous agent. Keep up the excellent work. Appreciate. Ref# 25055309519 John read more

Janesa was very sweet and walked me through the entire process and I'm glad everything was processed so quickly

It was a good price and the representative, Jessica, was very professional and kind.

Jessica- These five stars are for you. You read the required disclosures in such a way that everything made sense immediately.

Carlos was fast and efficient (almost a little too fast!) but I was able to shift my insurance over quickly and easily

Spoke with alejandra. Got me the insurance that we needed. Basic, simple, do the best they can to not waste your time. Easier than I thought thank you. read more

My experience with the customer representative. Monica and the first customer rep I spoke with did an exceptional customer service very nice and knowledgeable. I would definitely recommend them for liability insurance read more

The first time I was helped, the agent was super kind and gave all the information, helped me through the process, I paid and she sent the ID card right away, but then after some months I had some issues with my car and I ended up cancelling the insurance thinking my car wouldn't work again, luckily it did, So I contacted them again and a lady called Alejandra Ramírez, helped to re apply, I explained her how I needed to drive that particular day and asked if she could please send me the ID cards, she said yes, and we went to the process, she sent the documents and signed them and waited for the ID cards since I already paid, but she decided not to send them, it was early in the day, and even emailed her, but she didn't replied, that particular experience didn't make happy with her service, I wasn't asking for something to bother, I paid and needed my car, but sometimes people like her don't want to be polite and think you probably are asking because you have something important to do, like in my case taking my child to the doctor in a rainy day, she instead just assumed it was ok to ignore me. So for her service is 2 out 5, preferebly talk to someone else. To Fix the issue, I called the next day and a total different agent was able to send me the ID cards by message, it was pretty quick. So in general, most of the agents are kind and understand your needs, but you may find some others that simply don't like their job and in so don't give a proper and professional customer service. read more

Low cost insurance for sure, only reason why I didn't give it a 5 star is cuz the phone reps can be a bit nicer and patient plus not only that they should be able to offer full coverage. Other than those small things everything was good so I just signed up so I really dnt know how they are. They say 1st time to make an impression though right. Work on it a bit n u will be closer to a five (5) star read more

The insurance agent, Robbie. Was wonderful. She explained everything clearly and was very knowledgeable of my current situation. She's was very attentive to my needs and make sure that by the end of the phone call I was completely satisfied with my purchase with no doubt in my mind what I was about to purchase. I wish I had learned about this program sooner. read more

5 stars for The experience/service that I received from Jessica, which was great. With the insurance I don't like that if you have two cars you have to get two separate policies, maybe because it's their way of getting more money from customers. We'll see how the experience in the near future is, which i hope it's good otherwise I would have to pay $50 for each policy to cancel, hoping I don't have to do that. read more

Unbeatable rates and excellent service! I need it auto insurance and had it within 20 minutes! Thank You Monica!

The process was fast and efficient, the customer service representatives Monica and Cristina were courteous and helpful. Great customer service! read more

Great insurance at a great price! Alejandra did a great job with a fast and smooth transaction and got me my policy and ID card in less than an hour. Highly recommend! read more

this place used to be great! now is a total pos!! everyone is extremely rude!! you have to repeat yourself over and over again!! and they get pissed because they don't listen to you and try to blame it on you!! really!!!?? wtf!!! they're only brokers, so, customers don't need to deal with this crap! they eat and get a paycheck thanks to every customer!! as far as i'm concerned, i will never use them again, and will tell as many people as i can, to avoid "pacific preferred"! read more

Amazing service! I was able to get vehicle insurance for my mother who is 64 in California. The staff was incredibly supportive and helpful to my mother & I on the phone. This is because: 1. Voicemail were left 2. Text message was sent after not answering the phone call 3. Email was sent after not answering the phone call With so many scams out there I felt so much relief to have all (3) forms of communication from the agent. I feel confident that this was the right choice in California vehicle insurance. read more

I was assigned this brokerage for my California DMV low cost insurance. It's impossible to get a hold of them I sat on hold three times for over a half hour today then it has you push the number one and they said they'll call you back as soon as an agent is available. Guess what it's been 8 hours and no call backs. It's a crock of crap. All these good reviews have to be fake read more

Great customer service and online convenience. I will definitely tell others to get on board

Lorraine helped me process my low cost insurance and got me up and running in just a few minutes. Everything went smoothly without a hitch. Thank you! read more

I guess you get what you pay for - calling here I dealt with probably the worst customer service I have ever experienced from start to finish. The first representative was so bad I had to get off of the call and hold for another call just in hopes that I did not get her again, mind you. I am very respectful when I speak to any customer service representative, but the ugly attitudes were from the very beginning, for no reason smh. Then the person that I finalized my contract with she was somewhat almost nice for like 2 minutes-definitely more professional, but as soon as I questioned something, I was threatened for my contract that I already paid for to be canceled via email because of my 1 question, but I guess yay for the cheap car insurance . read more

Monica was super helpful. Only need basic coverage so this company was perfect. Saved hundreds on insurance. Only wish we could do it all online as the wait time to talk to an agent sometimes gets long. read more

very easy to discuss insurance needs all people professional, and clear f chico cal