What a Nightmare!…read more
Our experience with Cascade Fence & Deck was frustrating and exhausting. We paid nearly $48,000 for a deck, expecting quality workmanship, professionalism, and clear communication. Unfortunately, that was far from our experience.
From the beginning, communication was poor, scheduling was inconsistent, and we had serious concerns about the quality of the work. We observed uneven decking, excessive fraying, poorly cut or damaged boards, improperly installed fasteners, and a worksite that was repeatedly left in unacceptable condition. These are issues that should have been caught and corrected by the company, not repeatedly pointed out by the homeowners.
We specifically requested an in-house crew, yet subcontractors were sent instead. This was particularly frustrating because we had made our preference clear from the beginning. We were so dissatisfied with their workmanship and conduct that we eventually asked for them to be removed from the project.
What bothered us most was that the company wasn't proactively offering to correct the problems we identified. I had to repeatedly push and demand that issues be addressed. We shouldn't have had to fight for basic workmanship standards on a project costing nearly $48,000.
The attached photos shows how the property was left on a day the crew wasn't even scheduled to work. This wasn't an isolated incident. Our property was left in similar conditions for more than half of the project. We found the worksite messy and unsafe, and it was disappointing to see so little consideration for our home.
We identified more than 30 areas of excessive fraying throughout the deck. When I raised concerns, I was told a good pressure washing would take care of it. Considering this is finished composite decking, I found that response concerning. Only some of the workmanship issues shown in the attached photos were ever addressed.
Even after a new crew came in to finish the project, there were still problems. The skirting boards were damaged, the skirting door rubbed against its frame, and the door handle was already damaged. The photos show the condition of these areas immediately after the project was completed, not after months of use. It's incredibly disappointing that these issues remained even after the company had an opportunity to make things right.
We also experienced a lack of transparency and what we felt was dishonesty regarding the permitting and inspection process. We repeatedly had to ask questions, seek clarification, and request updates before eventually involving company leadership.
I spent an unbelievable amount of time documenting concerns, emailing employees, following up, and monitoring the project. We thought we hired professionals. Instead, I felt like I had to oversee the work myself just to make sure our concerns were taken seriously. My husband and I value our time, and we certainly didn't expect to spend this much of it managing a company we hired to do a job.
Although some efforts were eventually made to correct certain problems, we remain disappointed with the finished product. There are scratches on the decking, unresolved workmanship concerns, and questions about how certain areas will hold up over time.
What made this experience especially frustrating wasn't just the workmanship. It was the lack of accountability, inconsistent communication, and the fact that we had to continually advocate for issues to be corrected rather than the company taking the initiative. Once trust was lost, it became difficult to feel confident in the work being done.
I do appreciate the individuals who eventually made an effort to address our concerns. However, those efforts don't change the overall experience or the condition of the finished product.
We documented the entire project through photographs, videos, and written communication. I strongly encourage anyone considering Cascade Fence & Deck to carefully review their contract, confirm whether an in-house crew or subcontractors will be performing the work, stay involved throughout the project, and document everything. Better yet, find a company you don't have to micromanage that isn't a HACK.
For nearly $48,000, we expected a much better experience and a finished product we could feel good about. Instead, what should have been an exciting home improvement project turned into weeks of unnecessary stress, frustration, and disappointment.
Based on our experience, we would not recommend Cascade Fence & Deck.
