I stopped in to do some comparison pricing in hopes of getting some year-end deals. This was my last stop after Lowes, Sears, and Warners Stallien. All of these companies were within $100 of each other, and all said they would honor competitor's pricing, so why did I chose to bring my $6,000+ business here? Service, Service, Service, and a young man named Ricardo. Ricardo took care of me, told me he would try to get me the best price (which he did). But that was just the tip, he also assured me they would store my appliances until I was ready for install, he would have them delivered to my new home and installed, and he said he would arrange all of this with my contractor for me!! Basically, I showed up, Ricardo educated me on my options, and then took everything else off my hands. I will be coming back to see Ricardo when it's time for a washer and dryer. Could other companies do these same things? Perhaps, but none of them told me they could. Ricardo did, and he won my business. read more

I bought an LG refrigerator (Model LFXS26973S) on 14 October 2021 at the Richfield Minnesota store for a total of 2599.99. My order # is 1121287784673. I also paid for installation and removal of my old and broken LG refrigerator. I will spare readers detail on the misery and distress that it is for a family of five with infants to have to survive without a refrigerator. For anyone who have had such experience....I am not trying to revive the horrible memory. For those who have experience such a thing, just imagine what it could be to.... We have been getting by using 3 big coolers and 6 (20lbs) ice bags per day. The initial installation (#1) was schedule for 19Oct2021 between 12PM - 6PM. The technicians showed up at my house, walked up to my old refrigerator which is identical in dimensions to the newly purchased. He asked me to close the valve connecting the water line from the refrigerator to the water supply which I did. Next he disconnected the water line to the refrigerator and observed a little bit of water dripping. He immediately screwed it back and said there was a problem with my valve as water was still flowing after the valve is closed. He then indicated that I should get a plumber to replace my valve and reschedule the installation. I totally understood and believed what he said. Desperate to spare my family of the misery we were living, I immediately had my valve replace in emergency for $500 cost. Upon further research, I found that I did not need to replace the valve. The dripping water was possibly the residual water in the line. Impatient to quickly put the pain behind I called in to reschedule installation (#2), which was done for 26Oct2021. On that day, the same 2 technicians showed up at my house. The first thing they did is to verify that the valve was replaced. Once confirmed, they took measurement of my doors and bottom end of my stairs (My house is a Split Entry level), all normal steps so far. When they measured the upper end of the stairs where there is a gate, the said the space was 31 inches which is less that the 33 inches (including doors) width of the refrigerator. Therefore they cannot get the refrigerator through for installation. Needless to say how surprised I was, as the new refrigerator had the same dimensions as the my old one. So the question was, how did the old one get brought up and installed. The technician promptly answered that the refrigerator must have been installed before the completion of my 1979 home. I couldn't resist but burst in laughter and remind him that Lg with exterior water/Ice dispensing refrigerator did not exist in 1979. On that note, the technicians did even take a minute to think about how to resolve the issue. The only recommendation they had was for me to take out the rails of my stairs and reschedule the installation. They then left. I couldn't believe what just happen. Again needless to talk about details. I called Geek Squad and they told me all they could do was to reschedule another appointment. Installation (#3) was schedule for 28Oct2021 between 2PM - 6PM. I then went back to the Richfield, MN store hopping to get someone attention and end the misery. To be fair, an experienced and very professional salesman did listen to me and explained that it was a very frequent issue encountered when replacing appliance in older homes. But in most cases (like in my case), removing the doors of the refrigerator should be sufficient. He than took the time to put in a note to my order and write an email to the Delivery & installation manger to advise that the technicians be instructed to removed the door doors of the refrigeration at their 3rd attempt. On 27October, called in to check that my installation #3 was still on track, and that the instruction to remove the door was taking into consideration. The person I spoke to told me that the same technician who came to my house the first two attempts were the same one ones scheduled for the 3rd attempt. She did not know whether they were instructed for the door removal are able to do it. To remove all potential risks, and ensure that the technicians will find no excuse to walk away without installing the refrigerator, I follow their requirement. I hired someone to remove my stairs for another $350, with the commitment to put it back for the same cost, so $700 in total. For those who are familiar with Split-entry level home, you can easily understand the risk of removing the rails of the stairs. It means that there is no more a guard between the upper floor and the stairs. This is a very hazardous situation for anyone in the house, but even more dangerous for our 2 years old daughter. We thought we will only have to hyper watch her for few hours on the 28Nov2021 before the rails gets put back after installation. As you can see, I am willing to do everything I can to get this done. But one thing that I could not control is Best Buys ability to honor their service commitment and deliver on their promi read more

Exceptional customer service!!! Kate was the sales person who helped me and she is a sweetheart! Pacific Kitchen and Home has excellent pricing and with the 60 day price match sealed the deal with me! I definitely recommend speaking with Kate for any questions about appliances, she is extremely helpful and very knowledgeable! read more

John in the appliance section was such a great resource in helping me plan my kitchen remodel! He was very knowledgable about his product and has great follow up! Plus pricing was very competitive read more

We recently bought a washer and driver from Best Buy, but Pacific Kitchen & Home was the vendor behind the scenes. After delivery, we realized what we'd picked was more fancy than we needed and felt buyer's remorse. We contacted Best Buy and they were wonderful to deal with. They took back the "all the bells and whistles" washer and dryer we bought, exchanged them for a much more ordinary pair. PACIFIC KITCHEN AND HOME (Richfield, MN) which operates within Best Buy stores really know their stuff. They care about matching the right product to the customer's need, and have definitely gone the extra mile (and then some) to ensure I'm happy. These days, that kind of customer service and product guarantee is rare. These guys were awesome, and I'd highly recommend working with them. read more

I was extremely impressed with the customer service and pricing! Hector Saenz was so knowledgeable about the product I was interested in which was compact, built-in dishwashers, mainly Bosch. I received much more information from him than any other competitor that I went to (Warner's Stellian and Appliance Smart). Not only that, they beat them in price of the unit, delivery and install!! I was under the impression that Best Buy employees were working appliances and last time I had gone there, a few years back, I didn't get the help I needed. Nothing against BB employees, I think their customer service has greatly improved overall, but there's so much to know. Pacific is like a company within a company and I was blown away at the range of products they offer (high end to budget conscience) and their excellent customer service. I will definitely go back there for any appliance. Thanks again, Hector! read more

Once they get your money, the Honeymoon's over. Horrible delivery, worse customer service, just all around bad. Wish I could give zero stars. read more