My family has been a client of this optometry for about 3 years. The experience has always been…read moregreat: eye exams were quick and informative, front desk employees were always helpful and attentive. However this year's annual visit was anything but. It may be due to the change of ownership (I believe it happened either late last year or this year), but my experience with the front desk employee (Sam) was not great. Per usual, the exam was quick, the new doctor was nice and informative, and the other front desk employee (male with glasses) was extremely attentive and helpful. The issue came about a few days after my exam when I decided to use my annual frame allowance for sunglasses (I've had LASIK correction for a few years now). I called the office, Sam answered and I explained what I wanted to do - I've been utilizing this allowance for years. Sam looked up my insurance and asked if it was for prescription glasses. I said, "no, non-prescription". She then quickly told me that I couldn't use my insurance allowance for that purpose. I asked if the insurance had changed in the last year because I've been doing this for years. She said no, it's always been like that and that there's nothing they could do. After letting her know to double check the clauses of the allowance, she checked and noticed that clients with lasik procedures are allowed to use their insurance for sunglasses. She didn't apologize for initially providing me with incorrect information, she just went on and asked what frames I wanted. I told her the model and she noted they don't carry those. I thought I had gotten the same brand from them the year before and said "but I got them last year from you". Quicker than lighting she had already pulled up my prior orders to correct me: no I had not ordered that brand with them! She seemed annoyed that I was even asking. She proceeded to tell me that if I wanted that brand I would have to go elsewhere and referred me to a competitor. She didn't give me options to go online and use a prescription to order them myself, or anything else. I asked for my prescriptions (mine and my husband's) and headed to their competitor. Blessing in disguise - the front desk employee at this new place was a delight, the optician helped us get the sunglasses we needed without much hassle and we proceeded to schedule our 2026 annual eye check with them. This experience may not be representative of the entire practice, but it shows you that customer retention is just about being nice and patient with your clients.

The customer service is top tier. I will definitely come back and highly recommend River City…read moreEyecare.

It's the people. I recently visited Blink for an exam and ended up buying a pair of glasses and…read morecontacts. The doctor was amazing and helped make me aware of the miracle that is multi-focal contacts. For a long time I've been unable to have a full range of vision with previous contacts, so this was very welcome information. He took the time to patiently explain how it worked and answered all my questions. I purchased a pair of frames they had from a local area business, Shwood, who has a great selection of natural looking, wood frames. I paid and began my standard two week wait for the glasses. Then things took a turn. I learned that the high index lenses I bought would be indefinitely delayed and they tried to help by suggesting a slightly different product that would even be less expensive. I ended up learning that even those would not be done in time for a very important out of town trip and I began to get very frustrated and voiced my frustration with the staff who called. Even though my frustration showed through, the staff stayed calm and professional, and tried to do what they could to mitigate the impact and explained the delay was due to a wide-spread supply issue. I realized it had something to do with the shipping bottleneck that has been in the news recently (Hormuz) and it really was out of their hands. I could tell they tried everything they could to still meet the initial deadline. It's not how I wanted things to go, and it would have been great if I received my order on time. But that's just how things go sometimes. Upon reflection, the important thing to me was the people you had at your side when things DID go wrong. And I found that they were as professional, courteous and conciliatory as you would want in that situation. They really wanted to do what they could to help. So even though the experience didn't turn out perfect, I feel it was 'the people' who wanted to do what they could in an imperfect situation that makes a place worth your patronage. I hope if you give them a try, you'll find the same. Thanks!

No "five star review" from me. And I'll never go back. The selection is pretty good (but let's…read moreface it, if you find frames you like, just go online to buy them a lot cheaper). The service is civil and they take time when it's clear you're going to be dropping serious money. But, after dropping over 400 dollars on lenses (I brought my own frames to them, but read on about that) and I asked for a box to put my new glasses in, they said "Ten dollars". Really? After all the dough I just spent? It left a bitter taste in my mouth and I probably won't go back because of that petty gesture. Ironically, the frames were purchased FROM THEM two years earlier for a few hundred bucks. Not a good way to end what was a good experience. There are too many other choices in town. Good bye, Blink. You lost me.

My favorite part about myopic is their fun accessories! My glasses always come with a nice case,…read morefun branded cloth, and extra goodies. Clean facilities, and great optometrists that listen to your needs. I am near sighted with astigmatism, and I wanted to have a different pair of glasses for the computer than I do for driving. The optometrist was happy to work with me on different prescription strengths for my different needs, along with the appropriate coatings for each pair. They have a great selection of eyewear, but they never pressure me into buying new frames. If you want to reuse old frames that are in good condition you just need to sign a waiver. I haven't considered going anywhere else!

Went in for a repair on my nose pads and Deja immediately with confidence popped up and was eagered…read moreto help when no one else was able to change the pads she took her time and did it successfully and then adjusted them to fit right. Friendly knowledgeable and ready to help ... would recommend her with my eyes closed....

Understanding and patient finding the right frame in least amount of time. Processing insurance…read moresmooth.

This is one of the most professionally run business I've ever been to…read more The store is very clean and has a large selection of nice looking frames. The front desk staff is friendly and helpful. The technician is friendly and knowledgeable, and ran me through several diagnostics on very high tech machines. The doctor is outstanding, very thorough and provides excellent explanations of what she observes, what the options are, etc. The staff here is excellent, and this is a very well run business that provides high quality services.

I've came in here multiple times and there is a guy who works here who is extremely rude with…read morehorrible customer service. The shop also increases their pricing above the suggested retail price from the brands they carry. A quick google search on some of their product and they out price most of the market due to their high markups.

Great selection of glasses. Great customer service. If you're looking for stylish glasses this is a…read moremust stop. They carry high end designer frames. If you're into fashionable frames that make a statement and want options on lenses they will do the job. I've been getting glasses here for the last few years and they do not disappoint. The staff is knowledgeable about the products and are not afraid to give you their honest opinion. Nothing feels worse than having buyers regret, and with eye glasses you should feel comfortable and confident. The staff will be honest enough to make sure you have the right pair of frames. Stop in and try some glasses on to see the new you!

Everyone working here is super friendly and entire staff have strong attention to detail and very…read moreknowledgable and they will bend over backwards for you!!! Completely exceeded my expectations! Love this place!

Always a pleasant ,confidence inspiring experience!…read more When it was time to find new glasses, James helped me, and the first frames he pulled out were the ones...he knows what he's doing!!

Love River City Eyecare! I've been taking my family here for years. I recently developed a painful…read moreeye infection and Doctors Breeden and Provost saw me promptly as my condition escalated and treated my condition. The medical care and customer service is awesome here!

Rather unpleasant experience...receptionist was patient, friendly, and helpful, but twice I was…read morepressured to pay pay extra for dilation. When the receptionist brought it up, I asked if it cost extra; she said yes, and then told her I wasn't interested. You'd think it would end there. After Dr. Breeden finished the main portion of the exam, she made it a point to get up, close the door, and lecture me about the importance of dilation, imploring scare tactics, and comparing it to having vitals checked. This was just insulting. It's my health, and it's my money, and I have the right to opt out. I'd like to think that professionals could take a hint that money is clearly an issue for me without me having to say HEY, I'M FUCKING BROKE, I'M JUST HERE TO GET A PRESCRIPTION SO I CAN BUY CONTACT LENSES. The icing on the cake was not being given (or emailed) my new prescription at the end of the visit. After I emailed them asking for it, there was another little passive aggressive cherry on top -- part of my prescription was left blank, and I had to dig up my old prescription to find the number (the BC, or base curve, which is either 8.4 or 8.8 when ordering contacts online). So thanks, ladies! Very professional.

I'll keep it short. It is exactly as described by others in their reviews. Whole experience was…read morequite thorough, friendly, detailed and easy. I'm glad to have found this place through the reviews!

I have been going here for nearly a decade and the service is always outstanding. Very professional…read moreand efficient, and I always get really cool glasses from here. Perfection!

Changed from another eye clinic and so glad I found them. Great!! The exam was thorough and Dr…read more Polsinelli is very professional and kind!

Found this place to be nearby and highly rated on Yelp so I decided to get my annual eye exam here…read more What a pleasant experience! And I will be endorsing them to all of my family and friends! Dr. Polsinelli was so thorough and has the nicest personality! Turns out he's married to his partner optometrist, Dr. Miyamoto, who graduated from the same high school I did! Such a small world. His exam and explanations were beyond my expectations. I mean I've been told for years that I had dry eyes, but no one ever said how to treat it other than buy eye drops. Dr. Polsinelli actually gave me a lesson on home remedies and what causes the dry eyes. After talking about my life changes, he also told me he offers free pediatric eye exams to children 6-12 months old. Wow! I just can't say enough about his practice and I look forward to meeting his wife one day!

I am so grateful to the staff at The Eye Studio! I first came here looking for glasses (found em!)…read moreand then switched over for all of my optometry needs. Most recently I decided I was finally going to learn how to wear contacts and the staff here has been unbelievably kind, patient and helpful. It took us 4 appointments (each an hour, oh, and they don't charge for this service) to get them in but we finally got it! This small business is a little gem in our city!

First day of vacation and my glasses broke: screw popped out and I didn't think to bring a repair…read morekit with me. Searched Yelp for the nearest eyewear store and called The Eye Studio at closing time to ask if they could repair my glasses first thing in the morning. They said "not a problem!" Polite staff hooked me up quickly and saved my vacation! Thank you!