I recently had my wedding on August 1, 2009, and I would never recommend Pacific Entertainment Business for any special event - especially not for one's wedding.
I had a difficult time getting in contact with both Randy and DJ Jeno. Despite my efforts to plan well and in advance, neither of these DJ's made any effort to meet me halfway. They didn't respond to my emails, and they hardly returned any of my calls. The only time they did pay attention to me was when our wedding banquet center (who contracts them out for their DJ services) put some heat on them per my request.
One HUGE mistake they made (and the owner, Randy, is solely at fault for this), is that they completely dropped the ball on the uplights we had ordered. Since our reception was an evening dinner, we wanted to enhance the dark reception room with some uplighting to make the ambiance light. I emailed and called Randy a month before my wedding to verify and comfirm my uplight details, but he never returned my call or replied to my email. So, fast forward to a week before the wedding when I called Randy again to confirm my uplights, and his shocking answer was, "I haven't even placed the order for your lights. I don't even have you down as ordering them."
My jaw literally dropped over the phone, and I had to refrain from turning into a Bridezilla. Had Randy paid attention and responded like he should have a month ago when I tried to confirm our uplights, there would not be this last-minute problem.
Now, when it came to DJ Jeno (who was our DJ for our wedding ceremony and reception), I was sorely disappointed with his work. In fact, the night of our wedding, my husband and I actually couldn't sleep because we were both upset over how poorly DJ Jeno handled our event.
To begin with, he did not get in touch with us before the wedding at all, despite the owner telling us he would. We left voice messages several times to no avail. Finally, we got our wedding banquet center to put some heat on him, which resulted in his first call to us. We briefly reviewed our ideas and plans for the reception, but I had a feeling after that first call, I would have to pull some teeth if I ever needed to contact him again. Sure enough, the week leading up to the wedding was difficult in that I could hardly get to talk to DJ Jeno, and despite sending him our offical reception timeline of events and other details, I had little confidence that he was exercising due diligence on his part in preparing as a DJ.
On our actual wedding day - DJ Jeno continually had to walk up to my husband and I (in front of our guests, and while we were seated at our head table) to ask questions like "What's next?" "What do you want to do now?" We gave him a timeline a week before!!!! I believe my husband even printed out a fresh copy to give him on the day of, for his notes! DJ Jeno was very sloppy, unengaging, disinterested, and just purely unpolished, in my opinion.
Despite guests telling us that they enjoyed our wedding, what REALLY counts is how the bride and groom feel about our special day. I'm not a demanding person, nor someone with exceptionally high expectations. BUT, I was EXTREMELY DISAPPOINTED and angry with Pacific Entertainment's services. I had specific plans and ideas for our wedding, which I clearly communicated and even printed out for our DJs. Furthermore, I PAID for specific services that I had counted on. None of these plans which were the responsibility of P.E. made it to fruition.
If you want to be upset, disappointed, and frustrated on your special occassion, then I highly recommend Pacific Entertainment. Otherwise, I would give them a THUMBS-DOWN. read more