I write this review, honestly with a heavy heart. As PACIFIC CONCRETES customer service was great, and the man in charge , JUSTIN, couldn't have been nicer..... right up until the end. Unfortunately, the workmanship and professionalism of his crew fell considerably short. Justin was great communicator and very friendly. My neighbors were using PACIFIC CONCRETE as well and as a result, they were my only bid. (Admittedly my bad)
My journey with this company started in beginning March 2020. Right at the beginning of COVID. This is why its taken so long for me to put this review. I wanted to give JUSTIN and PACIFIC CONCRETE the benefit of the doubt and plenty of time to fix their mistakes as Justin and his crew had the best of intentions. First, the concrete was poured just days after the rains in March, while the soil was still very wet. I was led to believe this would not affect the process. As a result, the concrete appeared very discolored, had numerous small quarter sized indentations and had a very uneven appearance. Additionally, the day they poured the concrete the crew rolled my trash cans over the freshly poured concrete to get into my back yard. As a result, wheel marks were set in the concrete. JUSTIN assured me given time, the discoloration in the concrete and the wheel marks would disappear. Accordingly, I waited until Mid June. As time passed and June approached most of the wheel marks were still present in the concrete; the discoloration and the uneven dried appearance were still very apparent. From when the job was completed in March to Mid-June, I updated Justin with pictures. He was very good with communication and agreed the appearance was unacceptable. In Mid-June, Justin and his co-worker evaluated the concrete in person and agreed they had made a mistake and the appearance was unacceptable. To my surprise, they also agreed to remedy it. To their credit they gave me an option of redoing the concrete or putting a coating on the concrete to correct the appearance and indentations. Being assured me the concrete was perfectly stable, some personal circumstances and the fact Justin had been so accommodating, my wife and I decided on the coating option. That was our mistake. The coating was placed approximately at the beginning of July, without the small dents being fixed as we had agreed. By the end of August the coating was was chipping in numerous places and the tiny indentations were getting bigger. From that point on JUSTIN as been missing. I've attempted to contact him by phone from Mid September to November 1st many times with all attempts being ignored.
This is my fist yelp review as I typically move on from any bad experience with a business by not giving said business any more patronage. I complete this review because getting concrete poured is a complicated and very expensive endeavor and I don't want people to make the same mistake I did. I went with PACIFIC CONCRETE because JUSTIN was such an awesome person to deal with. PACIFIC CONCRETES final product, their craftsmanship as a business is not quality. Pictures on social media are taken immediately after a job. Ask to see pictures of completed jobs after some passage of time. Make sure their work is up to your standards. I made a this important decision based on personal feelings rather than treating it like business. I know that's my mistake.
Finally, I would recommend JUSTIN to work for my business as he'd been a great person to deal with for the most part, which is why this is a two star review instead of a no star review. I just wouldn't recommend PACFIC CONCRETE for any concrete needs. Everyone has different experiences with companies. My neighbor and I didn't have a good experience with PACIFIC CONCRETE. BE CAREFUL and don't be fooled by the personality. Be certain of their ability to deliver a quality job before going with them. Because, if I had to do it over again, I would make a different choice. read more