Zero stars is not an option so I had to pick one. One of Pacific Cabs drivers came in to our shop and asked to use the bathroom. Then left it in a stinky mess, did not flush and was rude to our staff. Pacific Cabs has very low standards for their staff and business practices. DO NOT USE pacific cabs if you are looking for a decent company. Pacific Cabs drivers are dirty and rude read more

I would give this ZERO ratings if I could, not only for the bad service, for the NO reply after warning Pacific cabs I would give them a week to respond to my complaint. They knew I was going to post this review if they did not reply, which they haven't. I've now downloaded a ride share app on my phone. I booked a cab from home to YVR Airport. I *SPECIFICALLY* stated to the dispatcher 5 times that we needed a cab for 5 passengers. The dispatcher *ASSURED* me that she understood. The cab arrived, but only seated 4 passengers. Obviously, we could not risk missing our flight. I had to put my kids in the first cab, and allowed the driver to call a nearby Pacific cab, which brought us in time to YVR where we met our kids. If I was not worried about missing our flight, I would have cancelled and used a rival cab. My family incurred literally 200 % cab fare we expected to pay, due to the dispatcher not sending us a five (5) seater. If the fleet does NOT have five seater vehicles, we should have been told on the phone. This was a great inconvenience and financial expenditure on my family, paying for two rides, while Pacific cabs made twice the profit. We also could have missed our flight. read more

Most drivers are cool. The odd one is a jerk. 90% of time you get good service. A couple of the younger dudes are grumpy as hell but most of the veterans are great. Younger dude in the Corolla is nice though. read more

I had a wonderful experience this morning; I did not catch the fellow's name but he was just lovely and kept me apprised on pickup time even tho it was hardly any wait. Very kind and interesting man and responsible driver as well. My name is Kimberley Olsen and he picked me up at Kal-Tire in South Surrey around 10 this morning - if you can possibly relay this review, I would love for him to know! read more

This was the best cab company I have ever used. We used the wheelchair cab service and it was 5+++ stars. The service was perfect! The drivers were very nice and very competent! We called up the service and they were there within 10 minutes! We will definitely be using Pacific Cabs again! Thank you Pacific Cabs for the exceptional service! read more

I had a very good kind driver. Thank you And I will call again. The driver taught me that you can never rush because problems happen.

I was told 30 mins for a cab and 2 hrs later our guests where picked up by another cab company. 2 hrs and 15 mins a Pacific cabs driver called me and said he could be there in 15 mins Not the drivers fault. They are hard working individuals who are guided by thier dispatch and company. I'm a business owner and can't believe the incompetence or the disolustion of this company. For a customer service based company this is the bottom of the barrel now. Please hire new management or this will sink like the Hindenburg A great company which has been dragged down by new management or a shitty dispatch staff If you have no skills as a customer service based company at least share with your customers the correct time you are available to pickup your fare. Not a complex concept but just common sense and curtsy. Consider this advise or drown. Is seems like a sinking ship from the previous comments.. Wake up guys and take it seriously.. you guys are a joke. I feel for all who have invested in this company.. sorry to all owners Good Luck read more

Asked driver #27 question. He freaked. Told me I could never take their cab any more. Boss man. I tried calling asking for a manager. They wouldn't give me a number. I ask is this how to run a business? I left a number for someone to call me & no one did. It's Elly at 778-378-6107 read more

90% of drivers are pleasant. Usually ride with them at least once or twice a week. Even if they're annoyed with other drivers they are still friendly enough with me. Have had a couple drivers who had no idea where to go which is always annoying when getting into a cab. Most drivers are professional and pleasant to deal with and always take the fastest route. read more

Ordered a wheelchair taxi at 8:30 a.m. for a 1:30 p.m. pick up. Not only did the taxi not come, the dispatcher lied about where the taxi was, lied about his name, gave false telephone number for complaints, and finally sent me to some random young guy who claimed to be in charge. He basically told me tough luck. Horrible company, no one cares, no one takes responsibility, there is a lack of leadership. I book appointments for seniors going to medical appointments. I can't use a company that isn't reliable. I wish someone from Pacific cabs would call me to explain why this happened. Don't worry, I've left my number on Pacific Cabs, Bob from accounting voice mail, I'm sure he'll get right back to me. read more

Inspire of many negative reviews and other taxi experiences, I'd have to say that I'm pleased with the service received. They have an easy booking system as well as an automated texting follow up. The car was clean and seemingly in good repair. The driver didn't talk too much and had GPS, requiring little input from me. No overly expensive for what you get. All I can say is that calling them is by far easier than trying to flag one down. read more

Fool me twice, shame on me! Second time in a row I booked a cab with their app for a morning ride. After the cab is to arrive I get a note that it's not coming. I call to to get a guy with not even a shred of fake empathy simply " still more in front of you..." Avoid this cap company and bring on UBER! read more

Nightmare Taxi Company, refuses to pick up our 17 year old daughter because they "blacklisted" the address requested for pick up. This is just another reason why Uber will put them out of business as soon as our weak provincial government lets them in. I can't wait to see the death of Pacific Cabs. They are not able to manage the responsibility that goes with being a local taxi company... they are NOT the type of company I want in my community. read more

Dispatcher said 10-20 min. We called over 10 times, no answer. We may have called 20 tines. . The cab never came it really put a damper on our great evening. We're in our 50-60s and need a cab service. It's no wonder Uber and Lyft want into the market , and I hope they do. Pacific Select used to be a great cab company 10 years ago, but not today. If Lyft and Uber aren't even in business now, and Pacific have no staff and leave customers stranded , they can't complain that people will support some form of transport in the Fraser Valley. Langley needs better than this. read more

If you need a cab to show up on time do not call this company. The office and dispatch can not get their sh#t together to coordinate having a cab arrive on time. They were 45 mins late last night but the driver was so nice that I gave them a 2nd chance tonight. They sent the driver to the wrong address (despite me having the dispatcher repeat the address to ensure he had it right). That driver called me and said he be at the correct address in 5 mins. He called back to say dispatch is sending him on another job and I would have to wait another 15 mins for a cab. That was 35 mins ago. Still waiting. I will never call this company again. The dispatchers for this company are completely incompetent. read more

The driver today was supposed to be at my house to take me from my place in Langley to Surrey memorial for dyalisis The was over an hour late and was so rude. I am in a wheelchair and he has to secure my chair down. When I asked him to do this after driving a while he tried to kick me out of his taxi in the middle of nowhere. Pacific Taxi has the rudest driver. He would not even talk . You should find other rides other then this company. read more

On two occasions we reserved a wheelchair taxi to transport my 91 year old dad "Wheelchair Bound" and this company did not respect the reservation time. The first time was at Christmas and they were over 1 hour late. The 2nd time was just yesterday just after the passing away of dad's wife. After being over 50 minutes late and 3 calls from myself enquiring of their whereabouts I finally got a call from the driver saying he was just leaving clover dale and would be another 20 minutes. We missed our appointment. I phoned them back and cancelled the ride. Not once on either occasion did they ever call us to tell us they were going to be late. Customer service for a wheelchair taxi service is just terrible in our opinion. Would never use again. read more

I got a flat tire on my bike and decided to call a cab. They told me they would send someone over right away. I waited a whole hour then I took a bus. I lost an hour of work because of these assholes. WE NEED UBER!! read more

WORSE cab company ever. Called a wheel chair accessible cab and it didn't show up. Even though we reserved the cab several days before hand!!! Week later we tried again and waited an hour. The dispatcher kept saying, the cab is on its way...Seriously, an hour???? I finally got help from our neighbour and got a ride back to the hospital. It is hard enough to have the challenge to get around but worse when you rely on a service to help you and all they do is disappoint you. Last time I call Pacific cab. Unreliable commitment to persons with disabilities. 0 in my books! read more

Vancouver can't have uber because of cab drivers yet the cab companies can't keep up with demand... even waiting 30 minutes to be matched with a driver! read more

If I could give a negative score I would. I called a cab yesterday was told 10 mins. 59 mins. Later still no cab! Called back and the guy said oh he's on his way, still after 1 hour 10 mins. No cab! Will never use them again. read more

Worst customer service experience I've had in a long long time. I'd give 0 stars if possible. No, I didn't receive bad service from a driver. I received atrocious service from the dispatch centre. read more

Never had any issues with this cab company and always use them in ssurrey area or when going to airport. We just got back from a trip where we used them to go to the airport at 5am. Just before we got on our plane I received a call from their office that the driver found an iPod touch in the back of the cab after he dropped us off (my 9 yo daughter left it on her seat). They offered to hold it for us at the office for us to pick up on our return today. We were very impressed and grateful for this. Will keep using them. read more

Terrible company We have requested a wheelchair taxi and a regular cab shows up and Then we have to stand outside in the snow for an hour waiting for a wheelchair taxi. Otherwise they are always late. Today we called and they said 30-40 minutes. After an hour we called again and the dispatcher said the cabbie has 15 minutes where they are, plus 25 minutes to get to us, so they will be here in 30 minutes. IN WHAT WORLD IS 15+25=30? read more

Customer service is very rude the cabs ways take forever I'll be waiting a hour for a cab not good at all

My wife and I called on Wednesday night to book a cab to the airport for Thursday morning at 5 am and requested a van to fit my wife's mobility scooter. On Thursday morning, no cab showed up and when I called they said there were no accessible vans on duty at all so no cab would be coming. Then the dispatcher had the nerve to ask if we still wanted a cab! They did manage to send a larger car 20 minutes later, but we were late to the airport and could have missed our flight. If we had a larger scooter or wheelchair we would have been totally stranded without a ride. When my wife called management to complain, they did not offer to reimburse us for the trouble, nor did they seem to care at all about her complaint. Customers who require accessible transportation should not rely on Pacific Cabs. Save yourself the trouble and get a friend or family member to give you a ride, or use the YVR park and fly lot! read more

Very bad experience. Charged 10 doller more than the metered fare as he told he used two extra seat for 6 passenger. This never happned to me in past when i hired taxi for six people. So never going to use pacific cab in future. So people beware when you hired pacific cab they can you charged more than the metered fare. read more

Scumbags. I dropped my wallet in the backseat trying to get out and unload groceries. Taxi drove away before I could stop him. Dispatch could not remember which cab had drove me to get the taxi to return. Once they fingered out the right taxi, Taxi supervisor wanted to charge me fare from White Rock to return to Langley. Scumbags. Essentially taxi company has stolen my wallet. Stay away from these scumbags. Bring on Uber! read more

I would give less then 1 star if I could! Called a cab 30 minutes before hand to be picked up local for an appointment. Was told no problem cab on the way. Stood outside waiting 30 minutes (10 minutes before hand and 20 minutes later ) as I watched 2 cabs drive by empty and one even drop someone off in front of me after 20 minutes of waiting while on wait on the phone to them. The cabbie said after the fare drop off in front of me that he wouldn't pick me up and told me to continue waiting for my cab. After 20 minutes past arranged pickup time with no response just waiting, I just took the buss so at least I would less little late. WTF Pacific Cabs?!? Public transit is more reliable then you!! YOUR BUSINESS SUCKS. People let us bring in Uber and the like so we can have useless garbage cab companies like this go under. read more

Zero star is what I would give this company, My daughter called a cab today, and after 20 mins of waiting she called the company again and very politely asked if she could get an ETA ? The woman who answered just said "its on its way", and when my daughter asked if the woman could be more specific, this was the answer " its on its way, that's what all that typing was, right away, its should be there" Really? No apology but attitude. This company needs to teach their employees about customer service. Especially, the person they have answering the phone. If you need a cab, call another company and forget this one. Rude and entitled people should not be hired to deal with customers. For those that are wondering, it took a total of half hour for the cab to show up from the time she initially called for a cab. So, yeah,my daughter was late thanks to Pacific cab. read more

We tried to call for a cab around 11:15 pm last nite ( sat Feb 24 ) after being on hold for almost 10 min. the dispatcher said it would be 45 min, he then took our name down , even though that is an extremely long time to wait... we had no choice , almost an hour went by and taxi never came ... when we called back we were on hold again for extremely long time, when the dispatcher finally answered he couldn't find our name and when we tried to refresh his memory about our conversation he denied it and then hung up on us ! we tried calling back but then we gave up ! Taxi never came ... waited over an hour at lobby entrance of restaurant on marine drive this has happened to us before about a month ago where dispatcher chooses to hang up on you because he seems busy. we are at the mercy of this monopoly type service and we need ride sharing in our city so we can safely get a ride home and to prevent our younger people from drinking and driving We are very upset and concerned read more

I attempted to lodge a concern afer observing unsafe driving by a Pacific Cab in a residential area of White Rock. This included failing to stop at two stop signs. I called Pacific Cabs twice and filled out their on-line complaint form. No response. On the third call I finally got in touch with 'Tim'. I explained my observations and asked that the driver be spoken to and that I get a call back. Tim refused to call me back and hung up on me. It appears that the monopoly Pacific Cabs has in this area is impacting their desire to deliver safe, customer-oriented service. read more

I have been riding with pacific cabson a regular basis for over seven months now. They provide the best service. Prompt, polite and outgoing and for myself patient and courteous. I highly recommend this company and the app is very good and helpful as well. read more

My friend Phoned this company earlier this evening (6 pm) to make sure my daughter and her friend arrived home safely. Told them they were young adults and safety was a concern. Taxi did not arrive! read more

My vehicle was recently in the shop for a repair, so for a week I had to take a taxi to an from work (Surrey to Langley). On the second last afternoon, the driver began taking the long route back to Surrey from Langley, which I had chosen a couple of days before not knowing how much more expensive that route is for only approx. 5 minutes faster. Anyways, once we were a couple of minutes down this route I realized where we were and asked the driver to take the shorter distance route instead, and apologized for not catching it sooner. HE KEPT ON DRIVING without attempting to turn around. And you know what he did next? He pulled up my history of rides with the company and said it's only going to be $55, look you paid that this morning, and was argumentative about it!!! I couldn't believe the audacity - he knowingly chose the longer route so he could make more $$$ from me!!! Turns out, it was about the amount I expected it to be (over $60 vs under $50 going the shorter route). I will never be using this cab service again. I'm giving it 2 stars because the other drivers were generally fine, but this bad apple really left a bad taste in my mouth. read more

Dispatcher was rude and inconsiderate never sent me a cab waited for pickup over an hour

I agree with the previous reviewer- worst dispatcher ever!! They don't deserve even one star. I booked the wheelchair taxi for three hours to transport my mother to my dad's funeral. I was told there was no problem, there was a flat rate. The male I spoke to took all the details, assured me it would be on time and at our disposal for the full 3 hours. Then on the day, when it was half an hour late, I called and got a bored lady dispatcher who was totally rude and unaccommodating. She said they only have one wheelchair cab and it had just gone out on another call. It would get to us when it was finished! I asked why they bothered booking it for me if they had no intention of holding it. She said it was booked, and it would be there eventually. We very nearly missed the viewing portion of the service. The dispatcher was completely unconcerned at our distress. And when I cancelled, said only "Ok" and hung up! We ended up using our own car- we could've arranged to use the Mortuary's limo but it wasn't wheelchair ready, and we didn't want to have to transfer Mom from wheelchair to car. We ended up having to transfer her 6 times, which exhausted her. It was either that or miss the funeral! Don't use this company if you need reliable service! They just don't care. read more

Took a cab home from the Emergency Dept last night. Driver speed like crazy the entire way- went up to 112 km/hr in a 60 speed limit zone. I wouldn't be surprised if this jerk hasn't either killed someone already or ever had his drivers license revoked. There should be an option for zero stars! read more

Very friendly driver. He took us for a reasonable price from the airport to home after our holiday. Friendly to chat with and took the safe route. read more

Rude, rude and rude! The dispatcher was a total jerk to myself and my friend. She called for a cab to go to the party and told me how rude he was. I called to leave the party. Same. When I called him out on it he uttered "Jesus Christ!" Really? Get another job buddy. Not the drivers fault for sure. read more