Amazing customer service Friendly…read more Especially Handidart trip Thanks again Merry Christmas to all the staff

Drivers are fine Dispatch is brain dead…read moreI called and they hung up on me after they put me on hold repeatedly. When I finally got a hold of them The idiot dispatcher gave me bad attitude Zero star for dispatch

Exceedingly rude dispatch, late drivers, very frustrating service overall. I try to never leave…read morenegative reviews but Aldergrove needs to sort out their customer service if they intend to keep customers.

I need to update my initial review below. I wrote the…read morereview as I waited with an injured leg for my cab which was 45 min late. I gave 1 star, the lowest possible rating . I've bumped it to 4 stars because the driver was amazing. He handled my frustration beautifully and he immediately called the office to find out what had happened. He represented the company infinitely better than the dispatchers. He explained what went wrong and what the company was doing to prevent it from happening again. And his vehicle was spotless. Original review This is not the company to use if you want your cab to show.up on time. My cab iwas 45 mins late. I recently injured my leg and the extended wait time was literally painful. Dispatch was abrupt and unhelpful when I called to follow up on the late cab - 3 times as each eta was wrong.

Zero stars is not an option so I had to pick one. One of Pacific Cabs drivers came in to our shop…read moreand asked to use the bathroom. Then left it in a stinky mess, did not flush and was rude to our staff. Pacific Cabs has very low standards for their staff and business practices. DO NOT USE pacific cabs if you are looking for a decent company. Pacific Cabs drivers are dirty and rude

I would give this ZERO ratings if I could, not only for the bad service, for the NO reply after…read morewarning Pacific cabs I would give them a week to respond to my complaint. They knew I was going to post this review if they did not reply, which they haven't. I've now downloaded a ride share app on my phone. I booked a cab from home to YVR Airport. I *SPECIFICALLY* stated to the dispatcher 5 times that we needed a cab for 5 passengers. The dispatcher *ASSURED* me that she understood. The cab arrived, but only seated 4 passengers. Obviously, we could not risk missing our flight. I had to put my kids in the first cab, and allowed the driver to call a nearby Pacific cab, which brought us in time to YVR where we met our kids. If I was not worried about missing our flight, I would have cancelled and used a rival cab. My family incurred literally 200 % cab fare we expected to pay, due to the dispatcher not sending us a five (5) seater. If the fleet does NOT have five seater vehicles, we should have been told on the phone. This was a great inconvenience and financial expenditure on my family, paying for two rides, while Pacific cabs made twice the profit. We also could have missed our flight.

Left me waiting over an hour was supposed to be 15 minuets. I was out side with cart full of…read moregroceries and my son in a wheelchair. The store had closed it was dark and cold. A terrible experience.I ended up being picked up by a friend When would call the dispatcher he was not the least bit concerned or apologetic.

Once in a while you'll get an asshole of a driver like Harmeet in the RAV4. Most other drivers are…read moregood guys just trying to make a living l.

I'm surprised how many negative reviews Quick Shuttle received on yelp. My first experience with…read moreQuick Shuttle was the most pleasant and smooth experience with a coach bus crossing the border to the states i've ever had. My friend and I used them in December to go from Vancouver to Seattle. The meeting place was across waterfront center in Vancouver but the bus didn't show up at 8:40am when the bus was scheduled to come. Instead the driver himself came over and escorted us to the bus where he parked it half a block away. He came over exactly at 8:40am as scheduled. As for the bus itself, the bus had things you'd typically see on coach busses. USB ports and wall outlets for charging things and reading lights. The seats were very comfortable with ample leg room. They were comfy as they were leather seats. You can easily recline the seats for sleeping. Nobody was behind my seat so I reclined a bit as I took a nap on the smooth bus ride. At least, smooth as you can get on a bus on the road which was a little bumpy at times. I like how the seats were not assigned and you don't have to pay extra just to sit near the front (im looking at you flixbus!) Our driver was great. I want to give a shout out to Samuel L., who was our driver for our trip. Super nice and approachable driver. He laid out the bus rules in a friendly manner and helped out as much as he could regarding the US declaration forms. On the morning the bus trip to Seattle was scheduled, I received a text message from Samuel thanking me for choosing quick shuttle and he introduced himself. He also said to bring a jacket in case the AC is too cold. We were given a tracking link to track the bus. After the bus left, we received another text message thanking us for coming and being great passengers. Samuel left his phone number and invited us to give him any feedback or any questions we may have via text. He's pretty talented as he spoke multiple languages, with english, french, spanish, and a european language i can't quite pinpoint. He was cracking a couple jokes here and there which made some of the passengers chuckle. They were mostly dad jokes lol. He even asked random people that with suitcases on the street near the bus if they were going to board to go seattle as a joke i think, haha. Samuel went above and beyond by providing US declaration forms in many different languages like Chinese and Vietnamese and was easily approachable if we needed any questions (sometimes the drivers only provide english forms) He was pretty efficient in getting the suitcases unloaded and reloaded at the border. He warned us multiple times that the US border is very strict on claiming foods and asked each passenger if they brought any food. He reminded passengers a couple times that the bus is a quiet bus and to only talk at the back part of the bus which i appreciate. Getting on the bus was smooth. You didn't need to present anything. The only thing needed to get on the bus was to verbally confirm your name and last four digits of your phone number. Samuel did a role call for all the passengers. When one passenger was almost late for the bus, he didn't just leave. He personally called the passenger to come aboard to see where he was. I wanted to tip him some cash for being a great driver but he did not accept it and said that my presence as being a pleasant passengers was enough. (He's so darn genuine!) If some passengers didn't bring a pen to fill out a declaration form, he provided a couple of pens for us to borrow. He even offered cookies and candy as a token of his appreciation for choosing quick shuttle. The bus arrived on time and made it to our destination on time, and I felt safe the entire time because our driver didn't speed and drove like a normal, sane person. I highly recommend quick shuttle at least for the trip from vancouver to seattle. If you get samuel as your driver, you're in great hands! If you don't believe me, look at the dozens of positive google reviews on quick shuttle mentioning Samuel lol. 5 huge stars out of 5 for Quick shuttle. I'd give it 6 stars if i could! Edit: I went on quick shuttle again a few days later and it was a much more standard bus ride (no free treats, text messages, or very friendly driver) but I still had a good experience on the trip to Seattle.

Unprofessional driver got nervous, verbal threatened to passenger, requested to leave the bus with…read moreno reason, false police call Arrived late by 20 minutes, Wi-Fi advertised, the actual speed is 0.01

Thanks for not picking up on saint pattys. Like at all. For hours. We need uber and lyft. The taxi…read morecompanies have been shooting themselves in the foot for years. Out with the old in with the new.

I am spitting mad right now. At 7:55AM I phoned and ordered a wheelchair accessible cab for 8:30AM…read more Their reply was alright"which I assumed meant that they were confirming my request. As I like to be courteous, I was outside my building at 8:25. At 9:AM I returned to my suite and phoned to cancel the cab as they had failed to show. This caused me to miss a doctors appointment for which I was charged. This is the 2nd time that this cab company has done this to me. If you cannot guarantee my request for the time I ordered then tell me so. Your ad states that you are reliable, not from where I sit. I will not be requesting your services again.