Kyle came out today to perform our AC maintenance and flush the water heater. We typically use a plumber for the water heater flush, but Pacific Aire was offering a $49 promotion, and it was time for our six-month AC maintenance, so we decided to combine the services. Although the AC and water heater appointments were scheduled for different time slots, Kyle handled both services seamlessly. He was professional, well-mannered, and efficient, transitioning between the two tasks without any wasted time. We are very particular about not wearing shoes inside our home and provided disposable boot covers, requesting that he use a new pair each time he went outside and returned indoors. Kyle fully respected this request and followed it carefully. Before changing the filters for our attic units, Kyle informed me that he only had one set of filters available and initially planned to schedule another technician to complete the remaining work. When I explained that scheduling another visit would be inconvenient, he immediately contacted the main office and arranged to go to the warehouse himself to pick up the additional filters. He returned quickly and completed the job sooner than previous technicians have. Additionally, when our thermostat was replaced during a prior visit, we were told a handyman would return to patch the wall openings left from the old horizontal thermostat. That follow-up never occurred. Kyle took the initiative to call the office on our behalf and successfully scheduled a handyman appointment to complete the finishing touch-ups, which we greatly appreciated. Kyle's work was thorough, professional, and highly efficient. Despite it being a Saturday and us having a full schedule, his effectiveness allowed us to move on with our day sooner than expected. My husband and I were very pleased with the service and will definitely be requesting Kyle for future maintenance work. read more

Pacific Aire - Closet - Insulation Installation Near Me

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We've had mixed experiences in the past, with some upselling issues. We did have a great experience today! Brett Walker was knowledgeable and direct. He gave us a full picture of what could be done and worked with our individual goals and priorities! We had planned to switch services, but we are reconsidering Pacific Aire after today. read more

We just had Pacific Aire complete a full redo of 2 systems, duct work, and insulation. I can not praise the company enough and the crews that showed up. These guys were so incredibly professional, knowledgeable and always checking in on us with progress updates etc. always on time, ultra clean with their work environment, and well versed in the process etc. the crew we had: Agustin, Jose, H., Vincent, Cruz, Jon, Angel, Blas, Omar, and David. I believe this is everyone but if I missed any trust me they were all great. We are so extremely happy with our choice to use Pacific Aire and are very happy and satisfied with the product delivered as promised!!! read more

Everything went really well and profesional! Our house was a 4 day job as initially communicated to us based on the assessment. The crew came in and communicated everything they did the whole time. Daniel O. was the main communicator which worked out well because I knew each day who would give me updates or who I could ask questions to. They arrived when they said, made me aware when they broke for lunch, and wrapped up for the day when they said they would. They completed the work in the time they stated they would and there were NO surprises because a complete assessment was done. Work and install was clean. Daniel, Blas, Robert R., Jose, Johnnie, and David P. all worked very clean, very professional and friendly! Now is house is nice and cool for the summer! Thanks crew! I will recommend Pacific Aire to everyone I know! read more

I'm a new subscriber to PAC Aire's maintenance club. Had my first semi annual check up today and it was excellent. Brandon, the Senior Tech was on time, friendly and very knowledgeable. I'm glad I subscribed to the plan, it's given me great peace of mind. read more

Nice people very personal able team, but they were suggesting some questionable repairs to my split system. Second opinion show that most elements are within acceptable range read more

We contacted them to have our tankless water heater serviced. This involved flushing the system to descale it. They also check the system for any problems. Scheduling the visit was efficient and easy. They called a few days to confirm and then on the day of the service sent a text when the rep was on his way. There is even a link to see where they are on a map. Robert and Jake (he was a trainee) arrived as scheduled. Robert told me they added water heater service about one year a go. The service was thorough and complete. Robert explained everything they were doing and briefed me on the condition of my water heater when they were done. There was no pressure to add any additional service or work. I was completely satisfied with the service call and will certainly call them again as needed. read more

Thanks to Pacific Aire for their quality work on our new ductwork. Our old system was over 20 years old and they came to the rescue replacing our ducts. The airflow is much better and I am sure we will save this summer on our utility bills. Thanks to Gustavo, Blas and Vincent on a job well done. read more

The team did a really great job! They communicated well with us and worked with us to give us an HVAC system within our budget. Cody, David, and Gustavo were super polite, especially since we have a "shoes off" household! Cannot recommend highly enough! Thank you for awesome service! read more

I've used Pacific Aire since I moved into my home and I am always pleased. For the past two days, I've had four men over here pulling out my ductwork and replacing it. It was no small job with the number of runs I have. The four men were pleasant, helpful, and they explained the entire operation to me, keeping me up to date on progress. In the end, they left my home as clean as they found it when they got here. These four guys are Cody, Jose R., Jose H., and Robert G. They were fantastic! read more

This all started when I received a phone call from Brianna at Pacific Aire informing me it was time to schedule me for my regular tune up of our A/C system. May I just add here she is always so very pleasant to speak to and quite efficient to boot, not to detract from the rest of the ladies I who contact us as well. Tyler was the tech who came by to check on the system, which he did with utmost professionalism. Tyler took the time needed to make sure everything was as it should be and that the system was operating at peak performance. Best part of the whole visit was afterwards when he took the time to explain everything he had inspected and done if needed to correct anything. Lots of pictures which was awesome to see firsthand what he had done as well as a couple of suggestions for our attic. We are totaly sold on Pacific Aire to help keep our house a comfort spot for us. With team members like Brianna and Tyler it could be the best decision you make for Equipment and Service. read more

Start off by saying they are not the cheapest. But they're customer service responsiveness and warrantees more than make up for it. I have no regrets from them putting in my new AC furnace system and tankless water heater. They called me for my annual tuneup to make sure everything was running smoothly. Michael Landeros came to my house very respectfully. His customer service attitude and workmanship are top-tier. He cleaned my AC system and was respectful to my messy house. Lol. They have came out a total of two times and once being and emergency. They were very responsive and got the job done. Highly recommend. read more

Maki Castaneda was an excellent technician. He was thorough, polite, explained everything, offered extra assistance in the home with other suitable products. I was so pleased with his professionalism and felt very comfortable with all he did in my home. Thank you, Maki. Great job! read more

Pacific Aire - Maki Castaneda tech for Pacific Aire - Insulation Installation Near Me

There was some outstanding work that needed to be concluded on our heating system cabinet/closet. We had Tyler Downward come over in a timely manner and make the repairs/adjustments. He was friendly, thoughtful, clean, and efficient in his work. Good job Tyler! Thank you. read more

Pacific Aire - Insulation Installation Near Me

I would like to thank Pacific Aire insulation crew for doing an excellent job cleaning and insulating my attic. Thank you, Augustin G., Jose H, and Blas read more

We have used Pacific Aire for years to service our A/C and furnace. They have always been terrific about scheduling regular service calls to keep our system running smoothly. And this time we experienced exceptional service with a repair from Grant Prindle. We had a leak in the condensation tubing that we noticed once the system got active this summer, and Grant not only got it fixed but made it better than before with copper tubing from the system to drain to avoid future leaks. And he did it all with a smile over the several hours it took to get it all done. read more

Great service from Michael Marshall! He was very knowledgeable and thorough servicing my older Air Conditioning and heating system. He was friendly, confidant and on time. i will gladly call upon PacificAire and Michael, for my HVAC service again! read more

CLASSIC BAIT AND SWITCH In the middle of a heat wave we needed relief fast. Instead of calling our home warranty company, and waiting two weeks for someone to come out, we chose the first business that could come out right away. A short time later we were met by a friendly, seemingly knowledgeable, repair technician who would diagnose our problem. He said the air conditioning fan motor was burned out and the evaporator coils were frozen over possibly due to a leak. When I asked how much the repairs would cost the repair technician said he would have to send out a customer service person to discuss the repair cost with me A short time later, the customer service representative arrived and said he needed to measure each room, all the vents, and returns. When I asked why, he said this was for a whole system replacement. I was confused, I asked why that was needed when the repair technician said only a couple of parts needed replacing. The customer service representative said that the repair technician said the whole system needed to be replaced and was surprised I was not told this. After a short conversation I told the customer service person I would be contacting my home warranty company. We waited two weeks and a local HVAC company repair technician came to our house. 10 minutes later, and after replacing a $100 regulator, our AC was working. Our fan motor and evaporative coils were not defective and the whole system did not need replacing If this company says you need a whole system replacement, get a second opinion. I know there will be a response from the company, and I respect that. Just know I WILL NEVER contact or recommend this company. read more

Top notch service - and it really pays to be a member of their preferred customer plan. My AC and thermostat were behaving oddly, so I called PacificAire. Super efficient! They dispatched Jesse on short notice. He detected and explained the problem to me right away (good thing he solved the small issue before it became a bigger one!) All done quickly, professionally, and at a reasonable price. I wish I could remember and describe everything better, but I highly recommend Pacific Aire. read more

Sean our service technician was amazing. My mother was having her annual inspection and tune up of the heating and cooling system, and Sean was nice and polite and attentive to her questions. He explained the services he was doing as he went which was very helpful. I recommend this company and highly recommended Sean! read more

Pacific Aire came out to our home 3 times before they finally suggested that they should send out someone else (a 4th time) to check the refrigerant. Are you kidding me? That wasn't the first thing you would check? They instead, sold us a capacitor for $200+ (plus service fee) that probably wasn't even needed. I called to complain, and asked to speak with the owner and was told that wasn't possible. That he was "in and out" and that's why they had service managers. Our service manager was not very apologetic and not very helpful. We will NEVER use Pacific Aire again and highly recommend you don't either. read more

Christian came out to our house. He was kind and professional and explained everything thoroughly. Would highly recommend him as our tech again. Very awesome! read more

My a/c went out at my 25 year old condo. My regular guy wasn't available for a few days, so I called Pacific Aire. We were about to go into a heatwave so I decided not to wait. Big mistake! The first guy shows up to "trouble shoot". " Oh, this looks bad. You're probably going to have to replace the whole system". I thought to myself, "well the unit is 25 years old, he's probably right". WRONG! Then he tells me I should sign up for their "club membership" at a recurring $16.00 a month, so I can save 5% on the new a/c work. I figure 5% is 5%, it'll pay for itself. I agree. After some signatures, he tells me another guy will be out tomorrow to quote the unit, he's just the trouble shooter. Ok, I guess that's a thing? They set an appointment for the following day. The next day, their estimator shows up (I'll leave his name out of this since he's just doing his job) He proceeds to tell me that the the condenser is gone and I need to replace the whole system. If I was to replace just the condenser, it would be more energy efficient than the air handler and this would not be working in harmony with a 25-year-old unit. It made sense to me so I agreed and moved forward with the quote. "Oh I see you're a club member, that'll save you 5%, and if you take advantage of the 0% interest financing, I can knock off another 3 percent"! Wow, how lucky did I get? I just saved 8%! I'm feeling good for about 30 seconds and then he gives me the price...$11,200!!! What?? That can't be right. But it is! $11,200! I took it all in, told him I needed to discuss and would get back to him. He left, and I sunk into the sofa. $11,200? For what?? I'm confused. As soon as the shock wore off, I called my regular guy, who was available in 2 days. He came over, climbed on the roof, hocus pocus, presto chango, it's a $300 Fox. I needed a new capacitator! THATS IT! Not a new system, a $300 repair! As you can imagine, I was furious. How could a company do business like this? How can they look you straight in the face and tell you the entire unit needs to be replaced, when all it was, was a $300 fix. I'm beside myself. I called today to speak to someone about reversing my "club membership" as I will NEVER be doing business with this company. "All of the people who have the ability to cancel are on another call. Someone will get back to you". As I'm typing this, still no return phone call. Don't be fooled by their gloom and doom diagnostics. Get a second opinion. It just saved me $11,000! Update: Nearly a year later and the a/c is still working great! So glad I didn't get scammed! read more

The Pacific Aire technician, Caleb Kuper, came out to our home because we had an issue with our air conditioner. Caleb arrived promptly and was extremely courteous. He found the problem, explained it to my husband and me and described how it could be corrected. We were very impressed with his professionalism and patience as he walked us through everything. read more

fantastic! Your representative/repair man was very knowledgeable polite and patient. He explained everything thoroughly and made sure we had no other questions to ask and worked in an orderly and very neat fashion. We would recommend your services to everyone read more

We had this company do a check of our heater although it was working fine. The technician was friendly and seemed knowledgeable, but a day later our heater was not working like it was before their visit it doesn't blow hot air anymore. They schedule us for an appointment to talk about possibly replacing the unit and they never showed up, never cancelled and to this day never called us back. Stay away from them if you want to keep your heater working. read more

We just had Brandon come out and he was an amazing technician. He taught us so much about our air system and furnace. I appreciate the time he took to educate us. We are setting up a time with their sales consultants to go over a new system I need. read more

Late on the evening of February 2, 2022 the HVAC's HVAC system in my house went kaput. One call later Pacificaire had scheduled me for a visit the very next morning. Along came David P Irwin Omar Ulysses and of course Tyler. One week later, this amazing team not only had installed a complete new HVAC system. They did a remarkable job! Even though I've been with Pacificaire for now over 19 years, I still have high praise for their professionalism both in the office but especially with their workers I'm sorry technicians. These guys are completely amazing every single one of them but again David Erwin Omar Ulysses and Tyler you guys are true professionals thank you read more

We just had a new A/C-Heating System installed over two days by Pacific Aire. We are very pleased with this new system and especially the four technicians: Robert, Rob, Cody and David. Their professional manner and work expertise was greatly appreciated by us. We highly recommend Pacific Aire. read more

We had an overhaul of our HVAC system two years ago. Since then we've become a premium member of this organization so that we would receive a biannual check ups of the HVAC system. At that time they installed a UV scrubber into the exchange box. Since then the light has gone out and we purchased a OEM replacement for the unit that they installed. That's about as far as the product support went... After making arrangements with their office to replace the lamp for the UV scrubber unit, the technician who was sent to perform the lamp installation and biannual upgrade stated that he would not install the OEM lamp and that Pacific Air had to provide the lamp. Guess what? That lamp cost $550.00 if purchased from Pacific air(yet the oem replacement cost us only $90.00 direct from the manufacture. This isn't only a scam to screw over older homeowners, it's highway robbery; and I would never allow these thieves into my home again; even if it was to scrub the floors. Any contractor that refuses to install an OEM factory replacement part for a product that they service is ethically challanged. I only gave them one star because zero wasn't an option. read more

I had a technician named Rueven come out and assist me at two separate locations that I manage. I just needed to have the heaters serviced in anticipation for winter. I am so glad I called as one of the units was in bad shape and could have been dangerous to use. Rueven was on time!!! This is a major plus to me. He was easy to talk to, explained all my options in terms I could understand, was even patient with me when I was dealing with my kids. I highly recommenced this company. read more

We used this company a couple times and the service was fine. The problem we experienced was that they were constantly calling to provide follow-up services. I asked them to stop calling a couple times. Then I called their offices to ask that we be put on a no-call list. If I wanted their services, I would call them...but that wasn't good enough. It finally got to where I blocked their calls, but they kept emailing and somehow had the ability to leave messages on my voicemail even though the calls were blocked. I get the feeling that the outgoing phone salespeople didn't want to take the blame for the "remove request" so they never told anyone I wanted to be left alone. Today, I called and spoke to a supervisor. I asked her to remove me from their records. She she'd put me on a "do not follow-up list". I know they are just trying to keep busy and the follow-up calls probably help their business, but 2 calls a day, 3 times a week is over-doing it. Now, I'm not only not having them do the "annual service", I won't do business with them at all. They do a good job with their service, but their marketing is ruining their reputation. read more

I am writing another review on Pacific Aire as the first one was removed. Pacific Aire came to my house to provide me with an estimate on my central air and heat system. After taking a walk through my home they came out with their sales gimmicks to sell me an over priced system. They use this sheet to show you different packages and after receiving their sales pitch I was floored by their excessive and over priced systems. Telling me I had to wait since they were so busy. Well after they left I called several other companies which were half the price for the same rated systems. I am writing this review because I think this is a price gouging company which provides the same systems as other for double the price and can stare you in the face and tell you that they are the best. Please price around before you consider using this company. They may have nice trucks and fancy brochures, but I guess that's why they want you to over pay them. read more

Pacific Aire - Rip off add - fake phony. - Insulation Installation Near Me

First of all I would like to say I have been with Pacific Aire for several years. They are amazing. When you call for anything they get right back and schedule an appointment ASAP. I would like to commend Jesse and Austin. They are very professional and between both of them I have heat back on in my house. Austin explained what he did and his recommendations on up coming services I needed done. I appreciate Pacific Air honest opinion and service. I would recommend them to family and friends. read more

The technician Derek was friendly which is the only reason I didn't leave a one star, the whole show they put up is rather entertaining. My compressor fan motor went bad, they wanted $1500 to replace it, I called around 3 different companies and they said there's no such thing as a condenser fan motor for a residential property costing that much. The labor cost is outrageous, I had another company come in and take care of it for a little less than $800. I guess they need to make up for their fancy uniforms, shoe covers and flashy work vans, so they charge double the industry standard for repairs. read more

My sister just spent $12,000 in Sept. to have a furnace replaced and an ac unit added to a 1,400 as ft modular home in Ventura. I had tried to tell her she was paying too much but she proceeded. She still has no ac or heat! They said it's because of the duct work and they are not responsible for duct work. They have told her a few times that they were going to get it working. At least twice someone came but to no avail -- usually no one shows up or returns call when they have promised they would. I don't understand how you can pay $12,000 and have nothing to show for it. read more

Ken was the nicest guy and we were so happy to have him here in our home. I am very particular and often assume I am going to be taken advantage of. This was not the case with Ken. He showed me what he was doing and finding at every step and did an extremely thorough job. He left things cleaner than he found it and gave me tips on how to make my system work even better. I highly recommend this company based on how wonderful my interaction was with Ken. Thanks again for coming and figuring out what the best next steps are to getting our house cool and comfortable! read more

Frederick is a ROCKSTAR! With the recent warmer weather, we've starting to use our A/C for the first time in this new home, and we noticed the A/C was staying on but not cooling the house - enter Pacific Aire. Frederick showed up exactly on time & went right to work - he figured out what was wrong, was very thorough, tested everything (had all necessary tools readily available) & patiently educated us as new homeowners on all things HVAC (he was even answering questions from another tech who called a few times), the wealth of knowledge was really eye-opening. We totally recommend! read more

Everything is great. They do an excellent job. The only thing I dislike is the maintenance keep up can't add up and be pricey. Dock was excellent in doing the service and also in explaining all the products and details/ read more

I spent $3,400 back on June 7 for a new air duct system and all new bar-style registers in preparation for the summer. After the install, I noticed I got almost no air flow in my bedroom. I noticed it because prior to the upgrade, my bedroom was the coldest place in the house. My living room on the otherhand, is now a meat locker. I have been forced to sleep on my couch for the summer because my bedroom is so hot. The brand new RETURN REGISTER also has a defective latch, making it impossible to close if I open it to replace the filter. After sending out 2 service technicians they finally decided to send the Install Supervisor to fix the air flow problem, and it seems to have been fixed, but it's now October (thanks alot Pacific Aire!). It's one thing that it is taking 3 tries PLUS my time off work, to fix the air flow issue, but the Install Manager Christy (sp?) has failed to communicate to all 3 to bring a simple replacement register, this is such a minor issues that should have been taken care of during the 1st visit, but all 3 employees told me nothing was communicated about bringing a replacement register! This is poor communication, not once, not twice but three times!!! The return register issue alone has made this whole experience so aggravating and it should have been the simplest to fix. I really miss my 30-year old ducts! read more