Been banking with Gain since I got my first bank account. Edna is super helpful in getting an issue…read moreof mine finally solved! She was super efficient and went above and beyond in helping me further, even after my initial issue was resolved, to make sure I had no hiccups with what I was trying to accomplish. Great experience!

Kato provided exceptional support with my transaction. He took the time to explain what was going…read moreon with my account and even helped me get into my online banking. Truly went above and beyond. I'm glad to be back banking with Gain !

Calling this branch is a complete waste of time. They never answer the customer service…read morenumber...NEVER!!! So, because they never answer, after 10 minutes, the automated message automatically routes the call to the robot teller. While i was in the process of buying my home, i needed a letter from them before the close of day EST. It took hours of me desperately trying to reach them by phone until i got creative and was finally able to get the help i needed to avoid a delay. Don't open an account here unless you work at Olive View Medical Center so you can show up in person when you need something, and if you stop working there, Do Not Forget To Close Your Account. I'm closing my account as soon as I can.

Never answer their phone. Obsolete customer service. Just send a email if you're trying to get…read moreanything done and they'll get back to you in a few days even if it is urgent to you.

Tracy and Rosa wanted to take a moment to sincerely express our gratitude for everything you did to…read morehelp us with my son's car loan. From start to finish, you both went far beyond what we expected. Your patience, guidance, and willingness to answer our questions gave us so much reassurance throughout the process. It was clear that you truly cared about helping us find a solution and making sure everything was handled properly. We are especially thankful for the extra effort you made to ensure everything was completed in time to meet the deadline. We know that required additional coordination and attention, and we truly appreciate the commitment you showed. Because of your dedication and hard work, everything came together exactly when it needed to, which meant so much to us. Your professionalism, responsiveness, and genuine support did not go unnoticed. It's rare to find people who are so willing to go the extra mile, and we feel very fortunate to have had both of you assisting us. Thank you again for your outstanding service and for making what could have been a stressful situation much smoother and more manageable. We are truly grateful.

I always receive great customer service from the moment I walk in. I have been with them over 15…read moreyears!

Very friendly staff, great customer service and best rates available in town .. I shopped through…read morebunch of places but was always fooled by hidden charges. Dynamic merchant is awesome who offered best pricing and excellent service

I ve been doing business for 20 years and never found a merchant company who is as honest as…read moreDynamic Merchant Solutions. Their price structure is very simple with EXCELLENT rates and NO HIDDEN FEES. I highly recommend them for all your credit card needs and services. You wouldn't be disappointed

The Teller Jovani was great he helped me resolve my issue with my coin deposit. Thank you!!!read more

This little credit union branch is the best. Perfect location. Secure ATM. Always find parking…read more Starbucks next door. Staff is friendly and go out of their way to help you. I love giving them my business. Hidden gem. Love them.

I am writing to express my utmost frustration and distress regarding the way Ventura County Credit…read moreUnion has been handling my credit account. I feel that I am being racially discriminated against by Susan Marshall in Collections, as my credit has been wrongly reviewed and reported. Despite being assured that my payments would not be reported, I have diligently made four payments only to find that Ventura County Credit Union continues to report that I am not making payments. This misinformation is affecting my credit score significantly, as this account is currently the only negative item on my report. Additionally, in 2018, my account was sold to a collection agency. After arranging to pay off the debt with the agency, the account was mysteriously transferred back to Ventura County Credit Union, creating further confusion and turmoil. Not only have I been misled about the reporting of my payments, but every attempt to dispute the inaccuracies has been met with negligence and further misinformation from Ventura County Credit Union. Despite providing documentation that clearly shows discrepancies in their reporting, the credit bureaus are not properly investigating the matter and are inexplicably ignoring the evidence I have provided. This ongoing ordeal has taken a severe toll on my mental well-being, as it is hindering my progress in improving my credit and achieving my financial goals. I am in desperate need of assistance to rectify this situation and ensure that my credit is accurately reflected. I've also had a documentation showing that I have been making payments along with the dispute confirmation from Equifax that Ventura County credit Union answered to and sent false documentation saying that I only made one payment which is actually two payments that they combined. All along this account is closed and it's a charge off but on the documentation, you can see how they charge me 30 something dollars interest every month for charge off account. Why would the company have so much interest in destroying someone's life or Credit? What would be the reason? I have plenty of documents to show how evil the collections manager Susan Marshall has been towards me. Sad to say I can't get No one to give me her up line or supervisor info.

First time for me to go inside this branch. Dear Hubby does most of the errands, including…read morebanking, while I am working during the weekdays. We had gone out together on a Wednesday afternoon to run some other errands and stopped in to take care of a few items. I'd had an ATM card go missing; learned it was because they hadn't updated my address (even though they updated the overall addy on the account, and for DH, but not for me??), so the renewal card went into the ether or an old address. They were able to print a new one right in the branch. Yay! I also needed to sign to be joint owner of a newer account, and the customer service rep was able to take care of that, too. The branch office was pretty deserted at 3:00 on a Wednesday. It seemed they had a lot of employees working and not that many members to serve. They play upbeat music; kudos to whichever service they use for their selection. No sleepy elevator tunes, but not obnoxiously loud, either. The facilities are very clean - floors, desks, tables, chairs. That's a plus. Since they're close to the freeway (and bank robberies are evidently a SoCal thing), they have a security door lock system when going in and out. Not something I'm used to, but it makes sense in this crazy era in which we live. The rep who worked with us was efficient, but not overly friendly. When we thanked them for handling our requests, there wasn't a response. Normally you'd expect some kind of an acknowledgement, i.e., "Thank you for being members", or something of the like. Oh well, just a reminder to me when I'm speaking with a client to let them know that my company appreciates their business! Always lessons to be learned when out & about in the world TCB.

Great staff, pleasant, there for your banking needs.. excellent services... been coming here for…read moreyears... absolutely love this location, and the people who work here.. highly recommended this credit union.. hands down the best

This is just an update. The staff at both locations are great, kind & courteous. With that said,…read moreplease consider adding Zelle so that I can continue using their service as well as yours.

I've been a member for ~ 15 years, and I've only had positive transactions with CEFCU. They don't…read moretreat you like a number like corporate banks, and they often have low rates on loan products, and higher rates for savings products - paid as monthly dividends. (You only need to maintain a min $5.) They have the feel of a neighborhood "Savings & Loan". They may not be good for an everyday account since they don't have a debit card and a lot of locations, but they excel at savings, real estate, and other loan products. If you want to be treated like a PERSON rather than a random account whose importance is judged on the balance, I would recommend CEFCU.

It's too bad Yelp excluded three 4+ reviews from their calculations, leading to an unrealistically…read moredepressed average rating. I'm here to add another 5-star review. I've been with CEFCU since the early 90s, and my parents have since the 60s. Great customer service. You are treated as a person, and always get a human to talk to - no interminable pushing buttons and choosing selections that don't really fit on one phone menu after another. They have helped me step by step through complicated forms. They have better savings interest rates than any other regular bank I've used. Their credit card has good terms. I haven't gotten a loan through them, but I'd certainly look there if I needed one.