Chase put an improper freeze on my account due to a debt collection. The debt wasn't mine and I had…read moreto go through a frustrating process of getting the funds unfrozen. I'm near the end of the process but I want to commend this Chase branch for having helpful staff that provided me with great assistance throughout the way. The other local Chase locations were completely useless. They wouldn't print out a legal document that I received and didn't have enough staff to explain to me why there was a freeze

As soon as I enter the building Alicia is as observant and helped right away with my banking needs…read more She was very nice professional and very efficient. This particular location is an asset to the community. 8/12/25 10:25

Last year, as a member of 45 years, while out of my element, I entered the Santa Clarita branch of…read morethe California Credit Union and never again returned to my old branch. I had come to wonder whether the tellers at my former branch even had teeth. I felt welcome to find the branch had been decorated to my high standards. Managers Mila and Edvie proved knowledgeable in financial affairs. I understood this when they turned me down for a loan. The teller on duty, Troy Yokofish, greeted me with a smile. Only minutes later, I, too, had a smile on my face, feeling richer for the experience. With dozens of hundred dollar bills spilling out of my pockets. What's in your wallet? it was like Christmas all over again.

I came in on a day when my financial situation was in REAL bad shape. After work. On a Friday. And…read moreLyudmila (branch manager), Advi (assistant branch manager), and Troy (teller) helped me deposit a bunch of coins. I hadn't rolled them and they SO graciously stayed to help me get that deposited and start a line of credit. So kind. So understanding. It helped turn a really bad week (month?) around. Thank you.

This review is for Melody Herrera…read more After setting up a Trust account, I came in to close an individual account and transfer the funds to a joint account. When I arrived, there was a long line, and by the time I reached the teller, I was told I'd need to sit down with a banker to close the account and then return to the teller line to transfer the funds. I'll admit, I felt a little frustrated at the thought of lining up all over again. Thankfully, the teller checked me in right away and put me on standby with an estimated wait time of 30-40 minutes. To my surprise, Melody Herrera approached me within just 15 minutes and asked how she could help. She took me straight in and completely turned the experience around. Melody was efficient, friendly, and incredibly professional. She handled everything seamlessly--closing the individual account and transferring the funds to the joint account--so I didn't have to go back into the teller line at all. She conducted the entire process with ease and a genuine smile, which made a big difference. What started as a potentially frustrating visit ended up being a great experience thanks to Melody. Truly appreciate her excellent customer service!

This branch staff ALWAYS gives me major hassle when trying to deposit checks. The slightest ink…read moremistake (like correcting a number) will bounce your deposit attempt. Yesterday, I tried to deposit a check where the customer slightly corrected a 9 in the desposit amount but the manager (didn't get her name) said no go to deposit even though the deposit amount was correctly written out on the check. Now I have to go back to Pasadena to get my customer to reissue the check. They are ALWAYS understaffed and even those who are there give the impression they'd rather be somewhere else. Terrible customer service. No wonder why BofA is closing branches. Looking into changing biz banks that's for sure and I'd recommend you do the same.

We came in without an appointment. We needed to transfer the Title of our motorhome to the new…read morebuyer. We also had the buyer's Cashier's Check to deposit into our account. 'CHRIS PRELLEZO' approached us & asked if he could help us...and he did! He knew exactly what needed to be done. He efficiently filled out all the paperwork & there was a lot! Before we knew it, he presented us with all the completed forms for the three of us to sign - including obtaining our thumb prints! Before we knew it: IT WAS SIGNED, SEALED & DELIVERED!!~ CHRIS made it easy for us!

Don't do business here. The wait time to see a teller is extremely slow. I also came here to ask…read morefor them to exchange $35 to ones and the lady refused to help me because I don't have a bank card. I came here in the past and they helped me, now they won't. That's poor customer service

We were surprisingly gifted this BEAUTIFUL custom cutting board and AMAZING coasters which were…read moresent to our home within days after our wedding. Logix is HANDS DOWN the most incredible financial institution and their customer service, as well as attention to detail is SO SPECIAL! Thank you to Agustin and the Bridgeport branch you are incredible!

Logic is a great credit union/bank providing consistent financial support for me and then my family…read morethrough the years. I have been a member for almost 20 years now. Each branch has its own charm. This one provides quick and efficient service. The level of customer service is dependent on the teller. Sometimes I have tellers that are especially friendly which is nice.

Stale staff, lack of communication, they could care less. Automated feel, not digging it.read more

Every time I've come to this location they have always been super friendly. I walked in last week…read moreduring lunch hour and didn't have to wait in line as no one was in the bank, which was nice as I got helped right away. There is even a greeter that will welcome you in and say goodbye as you leave, and if you have any questions just walk up front and they can help you with what you need relatively quick. Also this location is in a shopping mall with plenty of parking.

This branch is right down the street from my house, which is convenient to use. Unfortunately,…read morethey're not very helpful. Many times they don't have a branch manager available or enough staff for appointments. I recently came and they had no staff available to help so I had to drive to another location. Today again I visited and their branch manager wasn't available I had to drive to another location. Very poor customer service if you're never available to help

Been trying to call- - no answer- no customer service . So hard to get through. What's the point of…read morehaving phone if you don't answer

I had to come into US Bank to take care of bank account concerns for my mother who passed away. I…read moremet with the manager Allie M. and she was very professional and helped me right away. She explained all I needed to know and took care of getting procedures initiated for her estate. I appreciate the professionalism and didn't feel rushed as I asked questions. While I don't have an account here, this experience was positive and helpful.

Stopped by to cash in my checks. Inside is airy and bright. Spacious enough…read more There were already 5 clients ahead of me. So while in line, I looked around and noticed that there were 5 side by side wealth management tables but no privacy. As a customer, you will not be able to avoid to overhear the conversation on the other side. There were 2 ATMs inside and 3 tellers. And from my waiting time and observation, they should add more tellers. During this visit 1 is on the phone. So there were only 2 tellers catering to the customers. It took about 10 minutes for me to wait to be helped. *Coffee machine at the waiting area. I presume that's for customers. There's a chilled bottled water as well. *Pen doesn't work at the reception desk. *Parking lot in front is a plus though.

Best bank ever. Negative reviews are from moronic losers…read more Also the branch manager is especially awesome, attentive and very good looking for all the single billionaires out there. Have a nice day.

This is worst place to bank at. I walked to open a business…read moreaccount and made an appointment two days prior I showed up 5 mins and waited an extra 10 mins before asking if I can speak to " Brittany Gutierrez". She looked right at me and didn't acknowledge that I was there. She said she doing something very important. I asked for a manager and she never showed up.

So I'm a first time car buyer, I came in not really knowing what was ahead of me. But Adrian was…read morereally helpful and honest about what to expect. The branch manager Jason was also very helpful, he made sure to clarify everything and made sure the process was as smooth as possible! They respond to my emails fast (I have a bunch of questions lol and they always make sure to answer me without me feeling judged) they're thorough and you can tell they do care about their job and their members! If I were to recommend any branch it's this one, most of all make sure to book with Adrian he's amazing!

I spoke with Robert Delgado in 2024 who was extremely helpful. I was trying to obtain an auto loan…read moreon a $172k car. He said make 6 payments and call him back. I made 13 payments and my husband and I since have added my name to our business bank account so I called in to refinance my loan. That's where things went south. The company connected me with Michelle Yim, (still don't know how she works there.) She would email me a question, not reply for 5 days until I sent her "hey following up" from the moment I spoke to her she was very short, unfriendly, rude, not willing to help. I have tier one credit, 18 years credit history with personal income proof of $10k/ month (not including business) I even had my CPA call her to see what we needed to do so I could qualify (she ran my credit.) My CPA was appalled with her lack of knowledge and willing to help, it ended she would let me know what I needed. Her last email to me was that she needed the business 2024 tax returns WHICH ARENT EVEN DUE YET, she knew I didn't have them. I was very upset I emailed her, I told her how unprofessional she was. She had Paul call me to apologise, and I never heard from them again!! We purchase a lot of vehicles and never in my life have I dealt with someone so unwilling to help like Michelle Yim