Always friendly greetings and helpful employees. Great rates and personalized service. Underwriters take every aspect into consideration when reviewing loans, but just numbers on paper. Occasional fun giveaways - like a half dollar on your half birthday! Proud to be a member of Logix! read more

This rating applies to LOGIX credit card services only: Reporting credit fraud is very lengthy and to put it in an obstacle course race, where every obstacle equals a representative after another. This is my ongoing experience where the merchant can't even reimburse my funds back to my credit card because as most banks the original credit card has since been replaced with a new one. This happens to almost everyone, I understand it's frustrating in itself, it shouldn't be prolonged by waiting on the telephone for excessive amounts of time listening to repeated elevator music and robotic voices. read more

Logix - Stevenson Ranch Branch - Proof of my point - Banks & Credit Unions Near Me - Stevenson Ranch, California

We've been Logix members for almost 2 decades now. After being with Wells Fargo for many years, the credit union experience is far superior. It is more of a personalized experience that makes you feel like more than a number. The customer service at this particular location is fine. I've never had a bad experience but they're not overly friendly either. I tend to just visit the ATM which is rarely fully occupied. read more

This used to be a great bank but it has gone wayyy down. I agree with some of the reviews and complaints, they seem to want to hold on to your money with no clear rules and explanation, the manager in this branch is terrible. I want to support the non-corporate credit unions but they if they can't serve my needs, or have rules that detriment or harass the customers or deter them from getting their money in subtle ways, then I will go with the bigger banks and they will unfortunately fail because they are not being run right. If these systems from whoever management that makes these decisions, they will soon find out that if they don't listen to their customer and continue in this path, they will fail. read more

The absolute worst Logix Branch, I have been dealing with an absolute disaster for months and no one can help. I've gone in person, they given me emails address to send the information, it's been done on my end and no acknowledgment. Laura, Felix, Douglas have been the contacts and they have yet to respond. read more

Great service at this location. Shoutout to Douglas help me out a lot. I highly recommend Logix to anyone looking for a good banking service. read more

Used to think highly of Logix, but not anymore. My opinion of Logix has gone from humane and understanding to just another money-grubbing big corporation. After doing business at this branch for over fifteen years (mortgage and savings) and paying off my mortgage a few years ago, I just left my savings account there and stopped paying attention, figuring I'd get around to closing my account at some point. On a whim, I decided to log on and check my balance. That's when I learned my account had been deemed "dormant," and $5 had been deducted every month for about a year for the privilege of letting them have my miney. Yes, probably some fine print somewhere that I missed. Went in today to get what was left and no slack, compensation, or understanding at all. Just "So sorry you feel that way." Darn sad that Logix has given in to such a shabby and inhumane business model. What a ridiculous response to my review 'Maria.' Just proves my point about Logix now being inhumane and unresponsive. Tsk tsk. read more

I was greeted the second I walked in the door. I wanted to open an account and thinking I needed an appointment like most banks, wrong. I was assisted by Ms Katharine Pineda. She assisted me with everything. Set up account, gave me my atm card, ordered checks and set up my online banking. The next day I was given a courtesy call by Ms Katharine and then by another representative. read more

Nothing but great service and friendliness! The lady at the front was so helpful, easy to talk to and made me feel welcome! She asked about my baby that I had with me in the stroller and she related to me about her kids! I not only had a great experience the other day but I came home today to packages at my door confused because I did not order anything and when I opened them it was first birthday gifts for my daughter in the theme that we are doing her birthday in! I am truly so appreciative of the thought behind the gift and the service I received! Thank you Logix Stevenson Ranch! This will be the only location I return to for any future needs!!! read more

I've been a member for about a year and a half. I've done 2 car loans with Logix and was helped both times by Stephanie Miller. Great experience both times. Fast, easy and efficient. I was in and out within 30 minutes both times. Stephanie was a pleasure to deal with and the entire atmosphere at this branch is outstanding. I would highly recommend Logix to everyone. They have the best interest rates on used car loans by far and are a pleasure to deal with. I wish more companies were like this. They are exceptional! read more

Very friendly staff, very welcoming. I also used Logix to locate a good used car for me and they came through with flying colors. Jeff Grosz was a huge help in getting me my new wheels and got me a great deal too. read more

This is definitely my favorite Logix branch to go to. I am new to the bank and have only been in a couple times, but each time has been quick and easy. I've been lucky enough to speak with the teller Hannah each time, who is always so happy, positive, and friendly. She even remembered me from the last time I was in and remembered what going on in my life that week and asked about it. I think we can all agree that it feels good to go somewhere where are you feel seen, heard, and appreciated. Thank you Hannah! See you soon. read more

I came into this smaller bank in hopes of finding $2 bills to give out for the Lunar new year. The teller named Justin was very helpful, polite and was easy going although I didn't even bank with them. Great service all around. Their members must get treated well. read more

I went inside the branch to figure out some things that I needed to do because of someone using my card fraudulently. I was sharing my mom's cancer story and I spoke with a teller named Laura. She was VERY sympathetic and shred her mother's cancer journey. Not only did she fix my banking situation she sent me some gifts for overnight care because I had to temporarily relocate to care for my mom. I also bank with BofA and have had terrible experiences with them, I'm switching all my banking with Logix!!!! Customer service and personal service matters! read more

Logix - Stevenson Ranch Branch - Blankets, over night bag, and calming face masks sent to my home address by my wonderful bank teller - Banks & Credit Unions Near Me - Stevenson Ranch, California

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Used Logix for home mortgage. We paid off our house almost one year ago (July 2023). We had an insurance claim and they write checks including Logix credit union. Despite several requests over past few months, still can't get documents that we own our home and Logix has no longer any ownership. If you finance your mortgage with them, it seems you can never get out of them owning your home. read more

Special thanks to Lauren and Stephanie for their help through a rough few months. We love Logix. Best place to shop for loans in town. There's a reason why the bank has 5 stars. Look no further read more

Huge kudos to Ivette Everts and Ashur Betmaleck at the Stevenson Ranch Logix Branch for helping me with my home refinance. This was my first experience with refinancing my home as well as my first loan application with Logix and I was totally surprised at how competent, helpful and friendly Ivette and Ashur were during the application process. They kept me updated on developments on my application almost daily, and went out of their way to make the refinance process convenient and simple. I didn't even need to step foot into the branch location, and was able to get the refinance completed over email. My emails never took more than a day to get a response and I felt respected and welcomed as a customer In the end, I was able to get a great rate and terms and saved hundreds off my monthly mortgage payment. Afterwards, I signed up for a new checking and savings account as well as a credit card and haven't been happier in any of my interactions with a bank before. Even though the Stevenson Ranch branch isn't the closest Logix to me, they deserve all the credit in gaining this happy customer. Thanks so much! read more

Good Service every time I come to this bank. Never had any issues. Very helpful and kind. read more

I cannot begin to describe how grateful and appreciative I am for Lauren at Logix! Her communication throughout helping me find my car was top notch. Anytime I had a question or concern, she was always there every step of the way. She was great at following up with me too on my car search. She is truly exceptional at her job and I really cannot thank her enough. I recommend her to anyone who's a Logix member and looking to finance. read more

My husband and I were in the middle of a purchase of a new trailer and our finance representative with the RV dealership had recommended that we speak with a specialist at LOGIX regarding a possible loan. We were connected with Andre at Logix in Stevenson's Ranch. Upon arrival we were greeted by the receptionist (forgot her name) but she was very pleasant. The office was well maintained and there were refreshments available, water, coffee etc. I had small children with me so the area was suitable for them as well. Meeting Andre, our Loan specialist was very pleasant! He was very professional and very welcoming! At one point it almost felt too good to be true! Everything seemed too work out in our favor! We were able to finance both our truck and trailer! Andre was really great. Such a great personality, very informative and professional. He really walked us through everything. He was very informative about our loan and answered all of our questions! Andre was very patient with us. We did have small children and he was very accommodating to that. He was very helpful when it came to that. We really appreciate that because our kids are our priority. But there was no hesitation when it came to helping us out with them, getting extra chairs so they didn't feel separated from us. The entire visit was fast, quick and easy! Andre had did all the foot work for us so all we had to basically do was sign! Andre worked super hard behind the scenes and we know that. We know that none of this could have been possible without his hardworking and persistence. We know that he put some time into our loans. But, he was always in communication with us. Phone-call, emails, text messages. We never felt disconnected at any point with him. Andre pretty much sealed the deal for our purchases. Without his help and effort it might not have ever happened. So Andre thank you. Thank you for being so accommodating and diligent in your work. Meeting you was such a pleasure and we are so thankful for all that you have done for our family! read more

I love the staff at Logix in Stenvenson Ranch. They are Courteous and accommodating. Every time I visit the office it's a pleasure.

A great credit union and I've banked at Logix for 38 years when it was Lockheed. I joined them in Burbank and Stevenson Ranch has been my go to site for banking. Ivette Everts had just started working at Logix as a mortgage counselor and I've financed and refinanced with her ever since. Thanks Ivette!! read more

Very friendly and helpful , greeted me right away and the transaction was quick & painless

Long time member and long time excellent service. Always been there for my family. Got our daughter saving too...we really appreciate this Credit Unions help every step of the way from cars to home to savings. read more

Fast, courteous service, excellent rates and great products! Stop giving big banks your money and join Logix! You will not regret it.

They have the friendliest teller's, I got great rates on car loan, very helpful on mortgage loans also I have many friends who bank with them. read more

Logix - Stevenson Ranch Branch - Banks & Credit Unions Near Me - Stevenson Ranch, California

Totally love this bank especially this branch. They are super helpful. Would recommend to anyone who is looking for a good bank.

There is no better financial institution than a federal credit union. And, the best FCU is Logix. We've banked at LFCU for 50 years. Signed up in a mobile home structure located where the parking lot for the main office is located in Burbank now. Bob & Juanita read more

I was just at the branch in Stevenson Ranch. I had an appointment so there was no problem for me getting in within five minutes. But there is a line of 6 to 8 people no appointment line standing in the hot sun. And 80+-year-old lady had been there already 30 minutes she didn't look well there is no water for her nor a pop-up to stand under in the shade. This is carrying it way too far. If this is the new rules and regulations we need to help the customers and our friends. Get some pop-ups out there be courteous, be kind to these people that are making you a business read more

Amazing service from Katharine Pineda, she is so nice and helpful. I opened an account, refinanced my car and got a credit card in less than an hour, she made sure I understood everything and made it as easy as possible. Thank you! read more

I really appreciate the helpful customer service I receive every time I visit the SCV branches.

Excellent customer service w/ Katharine Pineda ... Efficient and smooth transaction! Katharine has helped my family members and myself numerous times don't hesitate give her or any employee at the Stevenson Branch a try. read more

Banking is no fun but Logix makes it so easy to call, go online or walk in to the Stevenson Ranch branch. I get the same great customer service whichever I choose. Logix has so much to offer including higher interest rates on a Money Market account, low interest auto loans and almost carefree banking. I have been with this branch since 2008 and now my kids are grown and have their own accounts. The best thing about Logix is that there are branches and ATMs available everywhere! read more

Logix Federal Credit Union is the best. Always accomodating,, friendly and knowledgeable. I have never called and not received immediate help and resolution to any issue I might have. Tellers as well as individual department staff are extremely helpful and quick to resolve problems. I'll never go to a "bank" again. read more

Great bank, have been coming here for over 10 years. Short lines and fast service! :)

After a couple years of giving it a go here, I gave up an closed my account. They re-did their whole fee schedule for 2010 and things have gotten ridiculous. You now have to keep a minimum balance in the account to avoid a monthly fee. Sorry, but I do not want to keep $500 in a savings that pays nothing in interest when ING Direct pays an interest rate several times higher. Even having direct deposit does not make you immune from this monthly fee. In the course of a month, I had two different people write me bad checks. One I deposited here, the other at BofA. Lockheed charged me a $29 fee because this person bounced a check to me. BofA charged me NOTHING. I also had a major problem when my check card stopped working. They limit the dollar amount of ATM transactions you can do in a single day. I did not know that and was sitting at Costco trying to pay for things. Since Costco does not take credit, I was forced to use a on site costco atm to withdraw cash from other accounts to get enough money to pay for everything. I called Lockheed, but their customer service is closed Sundays, so I could not get to my money until Monday after they explained what happened to me. In the end, I went back to BofA. They have locations everywhere, I pay no fees with them, they are available Sundays and really have been happy with them. read more

I absolutely love this place! Amazing service, rates, and people! It doesn't even feel like a bank, feels like you are in the comfort of Your living room. They make sure to always greet you and offer water or coffee. Ivette Everts is amazing the best financial officer I have ever dealt with! read more

Kagan was phenomenal in processing our auto loan paperwork! Very outgoing and puts out very good energy! Great service!

Thank you to Mrs. Ivette Everts for helping me with 3 loans! 2 car refi loans (lower APR) and an RV loan! She went above and beyond to help us get approved and we are so grateful for all her hard work! If you are looking for a loan, no matter what it may be, I recommend you give Mrs. Everts a call and let her help you with your purchases! You won't regret it!! You will not be disappointed! read more

I went into this branch to get some information on accounts and I really liked what they had to offer compared to Chase. Everyone in the branch was helpful and welcoming. If you dont like your bank I would look into Logix they have much to offer. 1 star - "will be telling everyone to stay away" bad 2 stars - it's okay, i won't return 3 stars - it's okay, i'll come back 4 stars - it's pretty good, i'll come by again! 5 stars - it's really good, my go-to places! Thanks, read more