Tracy and Rosa wanted to take a moment to sincerely express our gratitude for everything you did to help us with my son's car loan. From start to finish, you both went far beyond what we expected. Your patience, guidance, and willingness to answer our questions gave us so much reassurance throughout the process. It was clear that you truly cared about helping us find a solution and making sure everything was handled properly. We are especially thankful for the extra effort you made to ensure everything was completed in time to meet the deadline. We know that required additional coordination and attention, and we truly appreciate the commitment you showed. Because of your dedication and hard work, everything came together exactly when it needed to, which meant so much to us. Your professionalism, responsiveness, and genuine support did not go unnoticed. It's rare to find people who are so willing to go the extra mile, and we feel very fortunate to have had both of you assisting us. Thank you again for your outstanding service and for making what could have been a stressful situation much smoother and more manageable. We are truly grateful. read more

I always receive great customer service from the moment I walk in. I have been with them over 15 years!

Our organization had a visit from an an exceptional representative by the name of Lynsey visit our offices. We have had representatives from your office before, but she was the best! She was excellent in providing information on your services and showing appreciation and compassion to our staff and residents as we are a nursing home that is close to 85 yrs. old. She was well diverse in financial education and addressed how it is important for everyone to think about their financial future needs. I am an employer and I have been an Executive for many years in different organizations, including Fortune 500 companies like Home Depot, Dollar Tree, Providence Hospital, MannKind Corp., etc. I also consulted for various companies providing HR, operations and financial support. I have never met a representative in my extensive career that had a passion for her job and cared to educate people on your credit union services. Because of her, we are now promoting your services to our staff and to the community. She deserves recognition for her hard work and dedication. Our organization is looking forward to working with her and your credit union. Great job!!!!! read more

Sayra Paniagua was wonderful to work with throughout my loan process. She was honest in answering all my questions and made herself readily available to speak with me if I had further questions or needed clarification. She went above and beyond to help me meet my goals to qualify. Her support and encouragement made all the difference, and thanks to Sayra, I qualified! It was a pleasure to work with Sayra and team at E-Central! read more

E-Central Credit Union offers great banking services and the customer service is outstanding.

This credit union is great ive worked with them since 2011 and they have always been amazing great service and always cordial...sayra paniagua loan office is amazing she is very helpful and a amazing person read more

I just had an experience where I talked to three separate people; total time for me was about one hour over a period of two days. All I wanted to do was reset my PIN number. First person gave me an automated service to call; they declined; So I called back; 2nd person said that the number given to me by the 1st person was incorrect; she gave me another number. This 2nd automated service number also did not help me. So I called back a third time the next day. Then this person said they would forward me directly to a person in IVR. But I only got an automated service that did not recognize my card number again. I am not sure what to do at this point, I may have to drive in. read more

I'm very happy with my experience with this credit union. Sayra was very helpful in getting me a loan with a very low interest rate and guiding me as a first time car buyer. Would highly recommend! read more

5 star review for sayra paniagua for helping me n my mom get our 2025 Honda hrv....loan process was fast got the car fast..everything was great..thanks again read more

Omar in member service is an excellent employee! Having been a member for over 20yrs it's nice to have an employee that is efficient and cordial. read more

i would recommend this credit Union since all the banking representatives are friendly and informative. They also offer a car biting program (new or used cars) and the car expert named Gregg does all the footwork for you. I took advantage of his expertise and purchased a used car. My 2-year anniversary is coming up next month and l was extremely pleased with my purchase snf dealing with Greg (the car expert). I will definitely be purchasing another car when the time rolls around. Thank you e-Central credit union for a wonderful and easy transition in the purchase of my driving needs. read more

I enjoyed Banking with E- Central Credit Union. I am a customer there for many years. They are a very professional and friendly group of people. The environment is clean. Thank you, read more

Howard Chang at E-Central Credit Union is incredibly helpful. He searched through their records to find old escrow statements and closing documents from my refinance. He was able to find an account number on a old paid off HELOC that my prior lender never released a lien. Thank you, Howard. I really appreciate your help! You Rock. read more

It is rare that I get a polite professional representative. Not only do I get a rude representative, the app and website is pretty outdated. I can't even retrieve my lost password because I'm waiting all day for the system to send me a verification code via phone, which I never get. I have to call one of the rude representatives that act like they don't like their job to help with retrieving my password. I just recently got off the phone with a representative to help guide me with looking for the statement section and his tone of voice was horrible so I just told him I'll figure it out myself.....rather than say, he'll help, he just told me OK. I do business with this Credit Union because of my job. read more

At this point they should put me on payroll. I've never had an easy month with them. I call in monthly to solve my own issue with my car loan account i have with them because the front end staff who answer calls are unaware of how to skim through notes and resolve a reoccurring monthly issues themselves. Around month 8 with being a member, I was directed to the VP of Operations who took over a week to return my call. When he called he apologized he was unable to return the call in the time frame they provided. I let him know that this behavior was expected because ive never experinced urgency resolving company errors. Setting up the account with them, a routing number that was provided would direct my monthly car payment to a checking's account (i did not sign up for, Irma the recruiter is big on secretly singing you up for her commission purposes) and in retrospect, have me fall delinquent in my car payment and i would be made aware of this issue when I'd receive a letter in the mail stating i was 17 days past due. I make car payments monthly that exceeded the grand total amount and it would leave my account positive each time accumulating extra cash at the same time to make higher car payments then asked for. Resulting in me having to call in and have them transfer my money to the correct account and reimburse late fees that have been taken out of the extra cash that was deposited to my account. I have never been late on a payment, I work hard daily to provide for my needs. Receiving late notices and having to call in and deal with the customer service reps who were rude and unable to read notes about the same issue that's been happening for months would trigger anxiety when calling in. Taking 30 -40 minutes each phone call explaining to the rep exactly what i explained to the last rep the month prior and resolving my own issue, I genuinely feel like their colleague when calling in to them. I'm paying them $6.00 a day to have a car loan with them. Making payments in advance and paying for a $3.00 monthly service fee while having monthly issues. The office is not convenient to get too, ATMS locations are not convenient, mobile app is not convenient to use, it allows you to update your address, but when you call in they let you know its unable to update through that system and you have to send a written notice... WHY PUSH FOR THE CUSUMER TO USE THE MOBILE APP WHEN THE SYSEM IS NOT ACCURATE? all in all, this company is not a safe company for anyone who is living the California Struggle. It will send you into a anxiety, ptsd spiral with their late notices, late fees, incompetent staff and faulty mobile apps. This is a company for a person of means, who has time to deal with issues and a wave of B.S. read more

Sayra in Consumer Loan helped us with a lease buyout of our VW. She was very helpful and attentive. Everything was explained clearly and the loan closed quickly with the best loan option. Can't thank her enough! read more

I started with Sears Pacific CU over 40 years ago with a two person team who called you by name when you walked in the door; through two name changes or evolving institutional changes to the now E-Central CU. Although I miss the annual members meeting (dinner and fun) and name recognition when I enter the Pasedena office (personnel changes) E-Central has been consistent with the variety of services provided and a commitment to a good customer experience. You can say I've grown up with this institution with two car loans, a mortgage, and a personal loan; all of which leads me to rate this institution as #1 in my book. Thanks E-Central. read more

Sayra at eCentral CU was wonderfully helpful I was shopping for a new car. Rosa as well was very patient with all my questions.

I had a checking and savings account with E-Central, and I joined since my nonprofit job offered it and I was trying to get out of commercial banks. I think things were fine and there were plenty of Co-op ATMs I could use, but now they are fewer and it is inconvenient for me to make a deposit. I kept the accounts open since one day that could change again as we are in the post-pandemic world. I closed my account recently since it didn't make sense to keep it open and let money sit. So to close my account, I called and they said to write them a letter with my account information and address and include my ID. I did that and somehow they managed to send my check with my remaining balance to my old address. I was told on the phone that they sent it to my old address since it matches what I have on my ID card. I made the address change on the website when I moved last year and have been getting mail ever since. Now they want me to write them another letter with my address change so they can reissue a check. I wasted a stamp for the first letter and will have to use another stamp for the second on something that was their fault? It's not my fault that they used an incorrect address when I made a change and had since been getting mail and their junk mail. I have mail forwarding since i moved, so a letter at my old address would have to be because they insisted it be sent there. So I don't know it's just upsetting. I wasn't happy as a member and even worse when I left. I have online banks and unfortunately joined a commercial bank again since I can't hunt down banks in their network. read more

I have been with E Central since 2007 and they have always helped me with my needs in a timely manner. I have had car loans, personal loans and it's never an inconvenience for them to help me through the process read more

thank you to ecentral for helping me get my 2020 ford f150. thank you to sayra for helping me with the loan and also to sandra for going above and beyond with the whole process . she always kept me updated with everything and made it easy. read more

E-Central Credit Union - Banks & Credit Unions Near Me - Pasadena, California

This is the worst financial institution I've ever been to. This wasn't my intended destination, but it's a shared branch to my credit union. I've never had An issue with my hyphenated name except here. I won't be back and I won't be opening a. Account either. I would give it zero stars if I could. read more

These people don't know their business. Every time I've called they tell me they can do something and when I show up it's the literal opposite and I get sent to Priority One CU which btw is WAYYYY better at getting everything done quickly. Don't waste your time. read more

Every month these people charge my account a low balance fee. For what reason I don't know my account is never under $100. If I went into the bank and took money from them, they would quickly identify me as a thief. Check your accounts for these fees. I can't be the only one. read more

Sayra Paniagua Loan officer I want to thank you for your assistance throughout my loan process. Not only did she go above and beyond to get me approved for all my high interest credit cards, she stayed in constant contact working with me side by side, I know this was a tough one and I appreciate your extra efforts. Sayra patiently and quickly answered all my questions, she never made me feel pressured she kept a professional easygoing manner. I highly recommend her and her team at E-Central Credit Union. read more

I've been with this credit union for 10 years and I've never had an issue. Sayra was very helpful and patient with me, which I truly appreciate. She answered my questions and made me feel comfortable. read more

E-Central made getting a new HELOC so simple and easy. I reached out to my primary bank to discuss getting a HELOC...still have not heard back from then. Then I reached out to E-Central Credit Union because I previously had a mortgage with them. I heard back from one of its Loan Officers, Tracey Beal, immediately. Her and her team made the process smooth and kept me informed all along of the status. I highly recommend E-Central Credit Union to be on your shopping list for any of your financial needs. read more

I have been with this bank since 1979. I run a business. I understand finances and people. What I love about E central is the personal attention they give to me and everyone I have witnessed having interactions. My account at B of A was hacked ( several years ago) . Wells Fargo has caused problems for my daughter and her account. I was at another bank ( First Entertainment ). They lost checks in auto deposit and other unmentionable mishaps. With all that I sad, E Central is not perfect. They will help you when and if a is mishap happens. In this day of faceless banking, I enjoy the humanity at E Central. read more

I have nothing but positive things to say about this credit union. Sandra Mejia, The business relationships manager, was so personable and supportive. I had a terrible experience with schools first and even big banks like BoA, they wasted my time and were of no help. E-central met with me, discussed my financial goals and within days scheduled a time to meet the loan officers about a personal loan to pay down high interest credit cards. I was pleasantly surprised of their professionalism and efficient way to operate. I joined them end of 2022 and it's been such a great experience to bank with them that I've been able to switch to E-central as my main banking union. They have online banking, atm accesss and checking accounts making it easy for me to bank. Thank you to Sandra, and Rosa for restoring my faith in banking services again. read more

I'm trying to sell my car to carmax and the representative tried to contact E-Central to go through the process. Apparently, the only person who can make the process is on ONE HOUR break and mind you, the representative called at 2:45pm. Is this a joke? Who takes an hour lunch break at almost 3pm on a 9am-5pm bank office hours? Seems so shady and it looks like they don't want to take care of the process. E-central should step up and better their services. How disappointing. read more

My Father needed tp Refi his home and we had always delt with E-credit with Mrs. Sayra Paniagua and like always she help us she was quick and fast on helping with no problem. Will always recommend her for future business. Cant' Thank her enough. read more

Sarah Paniaqua went over and above! She was quick, responsive and followed up without fail! I am so impressed and happy with her service - what an asset to the credit union. Good customer service is hard to find - and she is a gem!!! Thank you sarah for helping me out and getting the loan I needed handled! read more

We recently used ECentral for a new car loan. From beginning to end, Rosa in the loans department was very attentive and responsive to questions, and would follow up with us to make sure we didn't miss any pending items. Thank you, Rosa for easing our way. read more

E-Central provides old-school Customer Service combined with modern technology. Elizabeth Ellis is at the front lines with a smile and how can I help you? If Elizabeth needs assistance, she calls Evan Hitchcock Who comes through in the clutch. The team the Board of Directors has assembled at E-Central is absolutely the best banking team for my money. There have been several instances where they have gone over and above the call of duty to achieve a goal and put a smile on my face. This type of service is impossible to find in these days of Covid excuses for not providing proper customer service. E Central gets a perfect score. read more

its always a pleasure when customer service is super friendly and very helpful. I've had the opportunity to have sayra paniagua help me out more then once and she always hits it out of the ball park. she's reliable and gets the job done. whether its an email or phone call shes always super fast to respond and that means alot to person like me thats always busy. Thanks again sayra always a pleasure dealing with you. read more

I have been a customer with E-Central for over 30 years and have been well pleased with the service that I have received during this time. They take care of my direct payroll deposits and all the car loans I have financed through the years. In 2021 I decided to sell my home and move to another state. I contacted E-Central to get information regarding their mortgages. I was teamed with Tracey Beal. I advised her of my plans and the direction that I wanted to go. She advised me how E-Central could assist me with the sale of my home. She helped me through the escrow process and safely deposited the funds in my account. Once I arrived at my new location She furnished me with a pre-approval letter and I kept her apprised of offers that I submitted. Once an offer was received she was right there working with the escrow company until the loan closed. I could not have completed this stressful ordeal without her. I really depended upon her more than my realtor. I never doubted her or worried about not receiving information in a timely manner. She would call just to see how things were going. To say that Tracey Beal is outstanding in what she does is not strong enough. She has advised me, given me options, laughed when I laughed and I believe she is as happy as I am with my new home. I recommend her to anyone who is thinking about any type of real estate loan. It does not cost anything to call and just sound out your ideas. She is terrific. What would make her even better? If I could steal her and place her in a credit union here where I live now. This is the caliber of employees that work for E-Central. They work together as a tight knit unit and if one does not have the answer they will immediately find it for you. It is a great credit union and a very reliable place for your money and your loans. read more

I recently purchased my first vehicle and E-Central made the process so easy and enjoyable. I was connected with one of their Auto Buyer's and within about a week my dream car was dropped off right on my driveway. Paperwork took less than an hour, which was also a win. Huge shoutout to Rosa and Greg for making it all possible. I am so thankful and will never buy a car through a dealership ever again. Thank you, Thank you! read more

Had a great/easy experince with opening my checking and savings account with E-Central at the beginning of the year through my job. The tellers remember my name, and everyone is ready to answer any questions. They actually seem to care about their customers financial health unlike the traditional corporate bank. I recently consolodated CC debt with E-Central and Sayra kept me updated throughout the entire process and got me set up with their own credit card. Will be staying with them as long as possible! read more

Larisa was a great help! Service was quick and excellent. I would recommend e central credit union. However,1st do your research if its what you are looking for and that you have near by branches to your home. read more

I am so glad that I switched from a bank to E-Central 10+ years ago. I always experience prompt and cheerful support, and it's nice not to have to worry about all the fees that banks keep adding. If you still do your banking with a bank I feel sorry for you. read more