We have a slanted kitchen floor that we were concerned about, so we had JES come out to take a…read morelook. They quoted us at $4000 for 3 jacks to lift what they said was a sagging beam. We thought that sounded a little high, so we had Kavie from Stable Foundations come out and take a second look. We would have willingly paid him up to $4000 for underpinning on our beam; but after he looked around in the crawl space and our flooring, he said we actually didn't even have a problem. He suggested we not do anything- keep in mind this consultation was free. So he came to our home, took time out of his day for free, and didn't cash in on what we would have paid because he decided to be honest with us. This company has an "A+" rating with the BBB and I can see why. You can tell Kavie knew exactly what he was talking about, he was experienced and he's not there to rip you off. I would really recommend this company.

Made an appointment for an estimate for a window of 3- 4 pm. By 5:30 pm hey never showed up…read more Called at 4:30 pm to get an update and the call is an AI automated system "Amy". Never received a follow-up phone call or an update.

We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up…read moreOn April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected.

They came when they said they would and did an amazing job. Quality contractors. I had a sump pump…read moreand drain installed and haven't had any issues since they came (except for the time I forgo to plug it in).

Tiger C Construction and Waterproofing company, a friendly father-son business with additional…read moreemployees, was absolutely fantastic for us. After a water main leak, our drain tile failed and our finished basement was ruined. Our house was sitting on inches of water under the foundation slab, which had no way to drain because of our dense clay dirt. On the outside, Tiger C excavated all the way down to the slab, put in a new drain tile, water-proofed the walls, re-worked our guttering, and buried it all back. This was all done without permanently removing our porch, deck, or HVAC. On the inside, they cut a trench in the concrete basement slab and installed a six inch drain line from the center of the house to the exterior. Once opened, hundreds of gallons of water gushed out for several hours. Tiger C was very hard-working, friendly, and courteous. They were conscientious of our property and our needs. Further, they warranted their work, giving us the confidence to rebuild the interior. I could not give Tiger C a stronger recommendation.

Brian Payne spent a lot of time examining our house, basement and crawl space. Our basement had…read morebad leaks in 2 (two) areas. He found the rest of the basement and crawl space to be OK. He explained the problem and his proposed solution and emailed a quote for the work the next day. His quote was slightly more than a competitor, but the wall "lining" was "taller" and thicker. The crew arrived on time and worked non stop. The work was completed in 2 (two) days and we have not seen even a hint of moisture despite a rain storm of ~ 3" over 26 hours!! My wife and I are very pleased and highly recommend Brian Payne and Bone Dry!

I had some minor leaks in my basement and underground garage. Not with every rain, and nothing…read moremajor, certainly not what one would consider flooding. But I wanted to address it, so I did some reading of reviews and made an appointment. When I got the estimate I almost choked at the price, and knew right away that I needed to get at least two other estimates. It occurred to me that realtors probably run into this issue with clients, and would likely have some experience with companies, so I called two friends who are realtors in totally different areas of the city. Both immediately recommended Bone-Dry, so I didn't seek out a second estimate. Bryan's estimate was about a third of my original estimate, and didn't involve the use of sump pumps, which I've heard nightmares about from others. The original estimate included the use of two of them. I couldn't be happier with the results. The work was done in August, and I've not seen so much as a drop of water since. And I've never seen such a hard working crew as those that did my job. They were here for two days, and they never stopped working at all except for about a 30-minute lunch break. I can't say enough about Bryan and his team, and HIGHLY recommend Bone Dry. Leslie F.

Mike has many years of experience working in the Fan and repairing masonry. He's also done historic…read morerestoration work. We hired him to repair the parapet wall on our roof of a rental property and his team did a great job. It looks amazing and almost brand new. (See before & after pictures) We received three separate quotes and the big thing I learned is that it's extremely important to use lime mortar when repairing an old roof/mortar. If you use something different it can cause water drainage issues and other concerns. I was only able to find two people in Richmond who use lime mortar- Mike and one other company. Both quotes were fairly comparable but I decided to go with Mike based on his many years of experience. I'm extremely thankful I found him and wouldn't hesitate highly recommending him and his team. They also cleaned off the roof of debris that had fallen on it from nearby trees and pointed out some other areas of concern that we may want to address.

Un happy customer with Reliable waterproofing and Masonary…read more I have posted pics above of the drainage system rheu pit in. This was the dau after completion it rained that night and the water was not draining. Contacted company refused to fix.

I contacted De La Rosa Masonry for an estimate on a small retaining wall, they were quick to come…read moreout and had the estimate to me that same day. We needed to have other work completed before moving onto the retaining wall so I asked if we could reach back out at the time and they said that was fine. As soon as I followed up they were able to come out within the week and finished that day. Very easy to work with and straightforward. Will contact them again for future work.

From the owner: Specializing in brick/ Stone/ Concrete -Stamped concrete…read more-Stone -pavers -walkways -patios -retaining walls -veneers -piers/columns -mailboxes -Repointing -Grills

Upon our basement continuing to leak with heavy rainfall we desperately needed a sump pump…read moreinstalled to help mitigate potential damage. We reached out to S&S Waterproofing due to them being a local small business. They were so professional, timely, communicative and punctual. The crew was respectful while working in our home and they did a great job cleaning up all the scraps and debris left from the job because our drywall needed to come down and concrete needed drilled through. They quickly realized we needed footers as we are in an older home and there weren't any. They had the materials already available and only charged a small portion additional. I'd definitely recommend this company for anyone looking to have similar work completed!

Crew worked hard. Customer service could have been better. Looking forward to next rain to see if…read morerepairs took.

The only thing I ask it to replace my duck system in my bathroom they took it down and moved it to…read morethe other side and will not hook it back up now I'm a towel rack found out they won't put that back up they are very good people but for some reason he will not hook my duck system up and he removed it should put it back I am very upset with one of the employees that worked with him Anthony

Very professional company they arrived on time.crawl space looks great they did a awesome job with…read morethe vapor barrier. All my floors are level.very competitive price.

We had a crawel space encapsulation in stalled by JES in 2022 . No supervisors come out to inspect…read morethe work done . For six months Joists kept breaking even though they said only a few needed replacing in the beginning. mold keep getting on the wallama in the house . . Time and again they kept spraying for mold . No one could give me a reasonable answer as to why the crawl space encapsulation wasn't working and mold kept growing . About the time we were going to sign the fourth contract to have work done , a family member had to step in for us . I was having headaches that were 24 hours a day . Vertigo so bad I had to stop driving . My husband was becoming confused and could not concentrate . The relative was standing on the crawl space encapsulation membrane because the floors and under flooring had been removed when a sun ray shone on his boot . He and two JES employees got on there needs and followed the beam of light . It lead to the door of the encapsulation .It was inches too short . Moisture was getting in as well as mice . This meant the dehumidifier was working hard to keep up with the moisture that was getting under the house . Mold was everywhere. The joists they were sistering to had mold all on them . We discovered the three contracts we already had were not consistent in pricing . Each contract was higher prices . Our relative had them gut all the work they had been doing out because it was ALL done wrong . They finally did the work correctly. Then I discovered they had dropped the second building permit and never had their work inspectEd through the county . I had to email the county and request one . I would NEVER recommend this company .

We own property in Hopewell and several other cities in Virginia and depended on "Moisture and Mold…read moreSolutions" to remove mold from one of our stores. Not only did David Cram do a fantastic job ( unbelievable) but he sent us before and after pictures. Everyone in the office (Sherry) is extremely helpful, kind and attends to all your needs regarding mold removal. This is one of the best companies I have EVER encountered!