I'm very pleased so far with JLC. As a single-income homeowner, I was on a very limited budget…read morebut really needed to change out my masonite siding (though I was not at the best time of my life to do so and friends and family were reminding me of such). But JLC were competitive--without skimping on product or workmanship quality. Not only were they responsive to all questions & concerns, but they were timely and clean. There is something more I'd like to add (without trying to sound too melodramatic): As a single woman, many companies take advantage and/ or dismiss our worries, but I really could not afford (financially or mentally) ANYTHING to go wrong, so when I responded about a few things that weren't done quite right, they responded immediately to come and correct those things until I was satisfied. That said, I will be contacting Jacob's Ladder again for all future home improvement projects.

We needed some siding repair, gutter replacement and a whole house paint refresh. JLC got…read moreeverything done in a fast, friendly and efficient way. Everyone was very professional and I was impressed by how quickly things got done. If we have future work, I'd definitely use them again.

These folks were excellent from the beginning through completion. Good communication. You could…read moretell they knew what they were doing. We felt like they were being honest from the get go.

Made an appointment for an estimate for a window of 3- 4 pm. By 5:30 pm hey never showed up…read more Called at 4:30 pm to get an update and the call is an AI automated system "Amy". Never received a follow-up phone call or an update.

Totally first class, from the initial phone call to the completion of the job. I have used the…read morecompany for two different jobs, gutters and roof repair, and totally satisfied with both. They were here the next day for the quote, explained everything as they gave the quote, gave me options and no pressure. The decisions were easy in both cases; they were well within budget. The crews were very accommodating, and I felt like they were dealing with a friend, not just "doing a job".

I paid over $5000 for gutter guards only to be highly disappointed when it rain. The gutters are…read morecausing buckets of rain to pour in front of my garage. When it rains I can't enter my house from the garage. When the representative came out and saw the video I recorded he said it was nothing he could do. Now that I have these gutters, I have to pray it doesn't rain.

Got estimate for new roof. Representative was very good and responded with frequent texts and…read morefollowup. In the end I did not choose them but definitely had a hard decision. Very much appreciated all the follow up

Great experience with this business. We called after a giant tree fell on the house, and lucky for…read moreus it only punched a small hole in our roof. Hooray for old brick home invincibility! Chris came out to take a look, the quote was reasonable for the area and damage. Iris made sure to get a team out the next day due to a rain storm in the forecast. I thought I was going to need to climb on the roof and tarp it myself somehow, but nope! The crew arrived on time, and accomplished the fix without any issues or surprises. Professional, clean and fast. All said, I know who we'll be using when we get our roof replaced next year.

I will start my review by saying that we feel like we got a great final product in our master suite…read morehome addition, and we are so pleased and thankful for this. All the workers we dealt with were pleasant and relatively competent. The reason I would not recommend Coastal Contracting is primarily due to the lack of follow through with their one year warranty on materials. Our addition has been completed for about 9 months at this point, and we have had 3 distinct issues come up. Twice the HVAC has failed, and once the shower plumbing was malfunctioning. The first time the HVAC failed was right before the ice storm of early 2026, and we called the installing company to arrange service. They came out promptly and fixed the HVAC (faulty part, but we now had heat!) but we were told that we had to pay out of pocket for repairs since we did not first contact Coastal in writing. Ok. It then failed a second time right before the heat wave of July 4th weekend, so we contacted Coastal. We did get a personal email back after business hours saying that they would contact us after the weekend, which after 2 business days we have not heard from them. Again we did some repairs on our own. The plumbing issue happened between the two HVAC issues, so I was wise to submit my request for service in writing and followed up with a phone call, during which I was assured I would hear back...which I never did. It is just disappointing. Also disappointing were the many mis-ordered parts and vanity that delayed our project, the cut corners that we had to be vigilant about inspecting, and the surprise few thousand dollar increase in fee for a plumbing issue they did not see when they were quoting us. They admitted they didn't look under the house as they should have (I thought we were paying for their expertise?), but assured us that we could be happy that we were still getting a good deal. Maybe these hiccups and lack of communication after they get their check are all normal on a project of this size-I don't have any other point of comparison.

Coastal Contracting is one of the best contracting companies I have ever worked with. Kwan is…read moreknowledgeable and experienced. She stands behind her company and her work. Coastal is the only contractor I use for my personal needs. I recommend them to my family, friends and clients. Outstanding service time and time again. L. Hill

Quick reply with a quote / visit and then scheduled work. Good detail on the quote and fair…read morepricing. Jason is a good guy too and easy to work wiith. Highly recommend.

I had a door that needed to be reversed. We got an estimate…read moreand it was a fair price. Communication was easy, the work was done nicely and everything was cleaned up. There was a small issue with supply chain but that was out of their hands. I'd hire this company again in a minute.

Nazar was very responsive and scheduling was easy. His price was a little higher than I expected…read morebut since no one else even responded I engaged him. Nazar showed up as scheduled, did a professional job, and reduced his price to reflect what the job was, not what he expected it to be. I would hire him again.

Not only did Nazar work hand in hand with us to fulfill all of our needs for door installation,…read morefinishing of said door, and adding the handle and applicable changes to the inner wall, but also during the original installation process there was an issue from the manufacturer with the door that was purchased and Nazar replaced the door at no cost to us. The negotiated price was reasonable and agreed upon by both parties prior to installation and scheduling. Very happy with the original service. Additionally, the door had a small issue, likely due to the humidity or workmanship of our home, Nazar came out very soon after reporting the issue to examine and provide both advice and offered continued services should any other issues occur.

~2000 sq ft. home with detached 2 car garage. Had existing vinyl siding replaced with Hardie…read moresiding. Crew of 4 were professional, friendly and competent. They arrived promptly on time, took an hour for lunch, and worked until dark every day. Cleanup was done well. Excellent work ethic. Would definitely go with them again. Highly recommend!

Our experience: 1)…read more Took us nearly a month just to get any information on payment options because we were told there were "zero interest" options. When we finally heard back they said "oh, there's a finance charge for zero interest" 2) Pushed back the start date by nearly two weeks. When they finally showed up, they just hung out in our driveway for an entire afternoon and said "we'll start tomorrow" 3) Their crews are small and slow. Took a week to finish the siding for a one bedroom, 1100 square foot house. I'd guess it would take 2-3 weeks for a regular sizes home where most crews complete jobs for our sized home in 2 days, tops. 4) Didn't order enough product and had to come back two weeks later to finish it. Didn't cover the unfinished area and it rained a ton -- now hiring a company to come and inspect the work since it definitely will have moisture issues 5) Left a giant dumpster in our driveway for almost two weeks after the main job and cleanup was finished, and for a week after they finally completed the last small part. I called the dumpster company who hadn't heard from them, they were just lazy and irresponsible and left it there. Office manager refused to help me or provide any guidance on when a project would start, how long it would take, and when it would be completed. Barely speaks English so communication is very difficult. Claim to have been in business since 2004 but their site and reviews don't reflect that at all. Would not recommend as we were treated very poorly by these people despite spending $18,000 on siding for a 1100 sq ft house.