Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

Popped in here before 9am on a very rainy Friday morning. I was the only customer in the store…read more I was on the hunt for a microwave light bulb, knowing I would be paying 5x's as much for it here as compared to buying a box of the bulbs on Amazon. But I couldn't remember the exact size of his tiny bulb, so off to Ace I went. Michael, who helped me match the bulb, was super friendly. Thanks, Michael! Is merchandise overpriced? Yes, depending on what it is. In defense of hardware stores everywhere, they simply can't buy in bulk like larger retailers can. Because of this you don't see Amazon & Walmart prices. However, the store is very, very well organized and clean, offers superb customer service and has very convenient hours. I would definitely return again for anything that's urgently needed. They do have great sales on items throughout the seasons; grass seed, mulch, tools, outdoor equipment and more. My single, teeny, weeny bulb cost me about $8. I turned around and bought a box of 10 bulbs for $10 on Amazon. Lightbulbs won't bring me back to Ace, but I'm sure something else will.

Had exactly what I wanted in stock. Assembled and delivered it for free. Friendly service and…read moreoutstanding communication. Jerry, in particular, went above and beyond in making sure everything was perfect.

Thank Mark and Wren for whipping up a batch of eggshell paint for me in a super weird color so I…read morecould do some paint patches on my rental before I moved out tomorrow morning. I brought in a photo of the original can that I found in the closet at the rental and Wren was able to match the color exactly, and so quickly, Thank you! I love hardware stores and this is a really nicely organized one that smells clean and is well stocked. Prices are reasonable, lots of sales too. Great all around. But it is the kind and helpful staff here that give it the whole 5 stars!! Wish I could give Wren and Mark 6 stars for coming to my rescue and getting that paint for me!!

Helpful staff! I brought in old power tools that needed new cords and longer cords, so after…read morepicking my wires and plugs, they took my tools. They called the next day to tell me they were finished. Great work!

Great selection, low prices, great service I got a great deal on the bag sale…read more Great help from Jean in hardware.

paid for lumber waited in the out side pick up line to get in for over 10minutes. ended up just…read morereturning the wood.

Great customer service, paired with a seemingly endless selection of products for your convenience.read more

It's good to have a place like Mahomet Ace Hardware where you can get what you need - quickly - and…read moreget out, with the help that they offer and their desire to really assist the customer. Big Box stores may be fun to browse in, and the mega stores may have a lower price point, but quality is key with Ace, and clerks there are friendly, knowledgeable, and ready to direct you to what you came in for. I'm happy to give them my business.

Remarkable Customer Service!…read more Crossroads Contractor Supply is your one stop shop for your construction tool needs! They've provided us with exceptionally fair prices and remarkable customer service since they opened their doors. Can't say enough about this company. They do an awesome job, day in and day out.

From the owner: Contractor Supply and Tool Delivery Available Within 150 Mile Radius of Champaign, Contractor…read moreSupplies, Tools, Supplies, Blades Products: Abrasive and Cutoff Wheels, ADA Panels, Black Stallion Gloves, Blades, Bloom Light, Carbide Drill Bits, Concrete Saws, Krylon Marking Paint, M.K. Morse Hole Saws, MKT and Simpson Anchors, Multivibe, Nemesis Safety Glasses, Personal Protective Equipment, Rigging, Rotary Hammers and Accessories, Sunfire Heaters, Tools, Werner Ladders Services: Available Saturday and Sunday by Appointment Only, Contractor Supply Tool Delivery, Third Party and In-House Tool Repair Brands: Diamond Products, Bosch Power Tools, Milwaukee Tool, Wright Tool, Razorback, Sunfire Heaters Location Facts: Near the Intersection of Mattis and 74. Just North of Rental City

The managers disposition was not helpful or kind. I needed help with a drill press that came with a…read morebroken part. Wow service was poor and didn't happen. I went to a different Harbor Freight and that manager took care of everything!

Huge selection of generally cheap tools. They're pretty much all off brand, which means quality…read morecan be a little worrisome, but for the price, you generally can't go wrong. Also, all their hand tools have lifetime warranties to make up for the poor quality (oops... I mean to say they have lifetime warranties to prove they're such great quality...). Anything with a brand name here though tends to be more expensive than at other stores (example: Brand name product X was like $3.50 here, but only $2.30 at Farm and Fleet), so be cautious on that. They've got a large selection of: power tools, welding stuffs, safety supplies (gloves, glasses, etc), wrenches, hammers, clamps, axes, screwdrivers, car repair tools, pneumatic tools, piping supplies, and tons more I'm forgetting.

What's here: lots of reasonably-priced furniture (ground level), some hardware stuff and appliances…read moreand fitness machines (basement), books, VHS and housewares (2nd floor). Know before you go: it's on 3 floors and there isn't a public elevator. I assume if someone comes in in a wheelchair they can use the freight elevator? In any case, they are about to move to the old ValuCheck store at 1914 Glenn Park Drive, so by 10/1 or so that won't be an issue soon (fingers crossed) Community safety: I knocked off stars for COVID precautions. Only one staff member was masking although everybody was distancing. The current community level of COVID for Champaign County is High and the DPH recommendation is "Wear a well-fitting mask indoors in public, regardless of vaccination status or individual risk (including in K-12 schools and other community settings)."

Their prices seem high for things that are used and dirty and broken. and the two folks checking…read moreout could not have been less friendly. Think I'll not be returning.

Seriously I wanted 15 minutes and had three different "associates" interact with me. All I wanted…read morewas some hose for a pump but it's on the top shelf and needed to be cut. No one of the three associates were apparently qualified to do this. So I left without said hose. Seriously wtf?! Pretty sure I'm going to Menards from now on.

Do not buy appliances from Home Depot…read more These idiots took an extra week to deliver my refridgerator, did not confirm the new delivery date/time with me until the day before, and then damaged it while delivering! They promised a 25% discount/return if I would accept the item as-is, but I had to call and demand the refund three times, and never got it. I also bought the extended warranty, but when I tried to register on-line, the website did not work correctly. I could not even set-up an account. Home Depot sucks now. AVOID THEM!!!!

Went back and nothing has changed Tried to give Lowe's a…read moresecond chance but their morning huddle didn't help at all.

This place has the ultimate F YOU phone system. It's damn near impossible to get a human on the…read morephone. I could have driven there and yelled at them in person in the time it took to get a human on the phone. Lowes may think they're maximizing profits by having an automated system dispose of their phone calls. The phone system may in fact reduce their labor costs. But I have to believe it's causing a greater revenue loss than the associated labor savings. I've pretty much stopped shopping at Lowes in favor of Menards. This is the last straw. Bye Bye, Lowes.