Outstanding bike shop and customer service! I purchased a very nice mountain bike and could not be…read morehappier with the price and information I have received in a very short amount of time. Being new to the MTB world I asked a ton of questions. David was very patient and answered every one of my questions and gave me tons of advice. I'm sure he hears the same questions several times a day but he displayed the patience of a saint. I like keeping things local and supporting businesses in our area. This is another time that I am glad I did! Overall fantastic experience! Thank you! PS - not sure why its states San Francisco as my location? I live in Lexington Park

I'm going to bump them up a star after the great service I got today for a flat tire. I had a rip…read morein my tire tube next to the valve stem which they fixed in about 5 minutes. Price was pretty reasonable and they seem like great guys. They also hold classes to show beginners how to do things like fix their own tires. They have a new fan.

Mike has been here a long time, as businesses go. Mike likes bikes, but he's no salesman. He's not…read moreeven particularly nice to his customers. Even the repeat customers. I don't understand it, but he did repair my bike once. He did a good job with that. I just can't come back here any longer because his attitude is almost cartoonishly poor. I literally take my bike to Waldorf because he's so rude. Maybe he likes less customers? I dunno. Unfortunately, two thumbs down.

Really good customer service, both gentlemen helped me with getting a helmet for my son. The one…read moreguy helped with fitting my son the correct helmet size. My son loves the helmet. Thank you for all your help.

The customer service at this location was absolutely unmatched. The guys at the shop took the…read moremangled mess of bikes I had in my trunk and gave them back in working condition, within record time! Even was nice enough to help with my less than ideal traffic choices! lol! Thanks again!

Rented bikes for 2 days. Everything was perfect. Loved having the flexibility of riding all day and…read morenot worrying about returning a city bike rental was awesome. We had 2 locks and were able to lock the bikes at the various places we visited. Loved having the shop close at 7, so we had a full day of riding. We rode 25+ miles each day. I would highly recommend big wheel bikes.

Ryan provided exceptional customer service. Very friendly and informative…read more He customized your bike selection to your requirements and size. Their prices are very competitive. They offer new and used bikes.

Very good Hobie dealer. They are very knowledgeable about Hobie technology and helped me make a…read moredecision on a kayak upgrade. The service is good and prompt when ordering accessories. I thought the pricing was reasonable, especially when you are shopping for a Hobie brand on the high end. Good price/value relationship

I'm fortunate to have this bike shop near me…read more From my bike (which is kept in my frequently unused dining room) we heard this loud hissing sound this morning after air was put in her yesterday. Yep, tire flat. So I jump online to figure out what time this bike shop opens, 11AM. I call in case they do a seasonal shutdown and they confirm they are open for business. We are promptly served, about 5 folks working upfront. We are in/out within 30 minutes with a new tire tube installed plus some advice on future service I will need after I request an inspection for other defects. So I suspect I'll take my bike back at the end of this riding season or early Spring 2025. Their inventory is awesome. There was a customized none-motorized bike upfront waiting for pickup that cost $8K. Mine blowing! They have lots of e-bike too. They have lots of bikes, period. They have a small 2 seat waiting area with coffee service. I bought my bike from them, many moons ago and she's still in pretty good shape(except from being dirty I was told with a smile). The recommended future service stuff is low cost routine maintenance type stuff IMO.

Good service, nice people and fair pricing, I brought my Trek and my Cannondale in and had them…read moreboth completely gone through. Price was just as quoted and service impeccable

I was there Saturday for a new helmet. Service was great and the staff was very helpful! On a side…read morenote, I saw several kids (~8-11 years old) go in for some help with their bikes. It did my heart GREAT to see the staff address the kids' needs and "tighten up" THEIR bicycles, so they could go continue to play. VERY home-town feel. LOVE IT. I will be going back for any and all needs.

Annapolis Velo is a great bike shop. The service department is fast, reasonably priced and always…read moredoes it right. Chris and his team are very friendly. I ride 60-75 miles a week and always service my bike at this shop. Highly recommend.

This is the best bike store in the DMV. Lots of bike repairpeople tell you what you need instead if…read moreasking you what you want. I'm coming back with all of my bike needs!

I was in a car accident while I was riding my tricycle. I took my tricycle to Arrow Bicycle, and…read morethankfully I did not have any major damage. If you are looking for an honest bike shop. I would highly recommend Arrow Bicycle.

Fantastic. Great selection of new and used bikes. We tested several and were given opportunities…read moreto ride each one. Very helpful, happy and patient staff. There was a steady stream of customers in and out, families, road bikers, browsing, buying, getting bikes serviced. When they were busy, we waited. ItI was a pleasant experience. A well run shop!. We bought a used kid's bike at a reasonable cost. Thinking of returning to purchase a new cruiser that's calling out to me.. I now regret leaving without it. FIVE stars!

This shop comes through every time. Another "first world problem", my wife's bike had a chain rub…read moreand shifting problem (made worse by me). Old guy detour (includes some get off my lawn); YouTube is just fine, and we as a society can benefit from some of the material therein. However, there is sometimes a place for "experts", people who do a thing, who have trained, and prepared, and have the tools to achieve a correct outcome. There is nothing wrong with getting some tips for a minor problem, and (if you are a bit handy) taking the DIY route on something. However there are some things that we should leave to those who have trained, worked hard to acheive the skills to do a thing; governance, surgery, complex plumbing, electric, tree felling, bicycle derailleurs! I have the luxury of being able to leave work in the middle of a day on Friday. I called, they were available, we drove over, they took the bike right in. Had some pleasant conversation, they fixed it in 15 minutes ($20), and educated us [they always do]. We have been here 3 times now, and 3 times an absolutely 100% positive experience. This is a quality business, with capable caring folks. Good products/service/expertise isn't "cheap" it shouldn't be. This place cares about the work they do, they care about cyclists and they are an excellent resource. This is our new "go to".

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.