I used to love PF Chang's when they first opened in California, so this visit was really disappointing. We were quoted a 20 minute wait that turned into almost an hour. Once seated, service was extremely slow. The restaurant was clearly understaffed, and I do want to give credit to the host and our waitress. They were doing their best. Unfortunately, the food was very salty and nothing like I remembered. Overall, a disappointing experience. read more

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This review is specifically for the new appetizer item - calamari. We had placed a to-go order and were, sadly, extremely disappointed. After placing the order, we were told it'd come out right away, but it took longer than expected. Then, it came out on a plate as a dine-in option and not as take-out. The server went back to the kitchen to box it up, and then surprisingly didn't come back out for quite a while. We ate the calamari almost immediately upon receiving it, but it was cold, oily, and rubbery. The breaded outer layer was soggy and not crispy at all. read more

Very nice place, the ambience is upscale and the service was great. Our waitress was humorous and attentive, taking good care of us. Food was what you would expect from a chain, upscale Americanized sirt of Asian influenced. I normally wouldn't come here, but our daughter really wanted to... Chicken lettuce wraps are a staple (I asked for some Sambal and they didn't know what that was. They were surprised to discover that was the actual name of their chili sauce). Best dish was the salt & pepper shrimp - but not for a low salt diet. read more

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My daughter wanted to dine here so we went. Our server, Maddy, was so sweet and made sure that my husband's spice needs were met. She brought the chili paste aka sambal to us. We shared the famous chicken lettuce wraps, daughter had salt and pepper prawns which was the best dish imho. I wasn't hungry so I got the kung pao shrimps, medium sized. Hubby had some spicy dish which, of course wasn't spicy enough. Ambiance was dark enough yet able to read the menu. read more

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Don't bother going here complete disregard for customers Had to get seated by bartender after waiting at hostess station waited to even be acknowledged by anyone never happened we left read more

The women up front are not friendly, service was lacking & the food was bad. We hadn't been to PF Changs for years so thought it was time to give it another go. We both regretted it immediately. It took forever to get our food, our waitress barely waited on our table & the food was so salty, greasy & expensive that we threw away all our leftovers. Really bummed there was nothing good about this location. read more

I haven't been here in awhile and I wanted to visit for my birthday reward. Everyone working was friendly and helpful and my server, Marquel had amazing customer service. I got the lettuce wraps...I love the crunch of the water chestnuts and the romaine lettuce was perfect. My chili green beans were ordered mild and they were perfectly cooked with just a hint of heat. My birthday dessert was the fried banana in a spring roll wrapper with ice cream and fruit. It was delicious and refreshing. Service was excellent and the food came out quickly. read more

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Came here with 3 other people on a women's weekend getaway. Service was good, food was good, only weird thing was there were shrimp in the wonton soup!! I don't eat anything that ever lived in the water so I thought it tasted funny but didn't think anything until I brought a spoon full of soup up to my mouth and saw the shrimp! I don't think I've ever seen shrimp in wonton soup. And I don't think the menu listed it in the ingredients..? I know some restaurants use fish sauce in wonton soup but not much. One higher end Chinese restaurant where I live goes heavy on the fish sauce in every dish so I don't even go there. But if someone was allergic to shrimp.......? The server got me a new bowl of soup though and it was all good. Love the soft lighting. This was my second visit, the first being about a year ago on the same trip. I'd come again. read more

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It was nice service. Food was pretty good. Everything just tasted a little different than traditional Chinese food. We ordered the combo platters and didn't realize it was a very limited menu. Got the egg drop soup, fried rice and, the Beef with Broccoli. They up charged me for the fried rice and Beef with Broccoli $10. Didn't realize and waitress unfortunately didn't let me know. Still great service and friendly employees but I will still go to my local Chinese restaurant. It's much less expensive. read more

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Got the fried rice meat combo for takeout and it was dry,lacked sauce or flavor.The corner takeout spot has a better fried rice combo for less than this price! read more

You normally have to go to a fine dining restaurant in order to get the type of service that we received. Fiorella was phenomenal! The restaurant was fairly busy, but she made us feel like we were the only table there. read more

Sat at bar around 1 afternoon Tuesday lady bartender with bandana on head waited on me served me bowl cold egg drop soup with a big chip on black bowl asked manager to replace fid not want to finest glass, how stupid to serve a guest chipped. Bowl, asked for the side sauces she was going to charge me $1.99 per sauce other Chang complimentary, blond manager corrected oroblem, horrible food I used to love of Chang u could see cooks prepare food, now it tastes microwave that bartender needs to work at biker bar read more

Stopped here for dinner after visiting the zoo. No wait to be seated. Everything is nicely decorated and clean. The hostess and server were very friendly, helpful and nice. Our orders were taken quickly, and drinks came out just as fast. The Kyoto Bloom was my favorite part of the visit. It took quite a while for the fried dumplings to come out even though the restaurant wasn't very busy at all. They were ok, not the best, not the worst. Our entrees came out about 15 minutes after the appetizer. For the price, the portions seemed a little small, but on the plus side, there were no leftovers to take back to the hotel. My salad was pretty good, the chicken nicely cooked and seasoned well. Our server was wonderful, she was worth the extra star on this review. read more

P.F. Chang's - Kyoto Bloom - Chinese Near Me - Syracuse, New York

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Ordered take out, very large order and was very upset with the proportions. Ordered the firecracker shrimp dinner for over $21 and the take out box had only one side filled. For $21 I expect more than half a take out container filled. Why even put it in a take out box that has two areas to fill if you are going to jip the order. read more

I am speechless. I know it is my fault as I should have known better than to go to a Chinese chain restaurant, but I didn't realize how bad it could be. I order Kung pao chicken which is supposed to be chicken with various vegetables. There were no vegetables and FOUR pieces of chicken for $14. I was still very hungry after, as I was not about to fill up on the mounds of rice. My daughter's kid's meal had more on the plate than I did. Ugh, this place is not recommended. I added one star because the server was a sweetheart. read more

P.F. Chang's - $15 for 4 pieces of chicken and two ice cream scoops of rice - Chinese Near Me - Syracuse, New York

very overpriced for mediocre not authentic chinese food. the honey chicken was so breaded, we also thought there'd be broccoli on the side but it was just overly breaded chicken, barely any honey taste, and there was a tiny shrimp in one of my chicken covered in many layers of breading. luckily i didn't mind but this is not safe for someone who is allergic to shellfish. The chang's lettuce wrap was pretty good except very little lettuce, and it was very salty too. the bbq spared ribs was very tasty - the sauce was super delicious. but the spare ribs lacked meat in most of them and one literally was just bones - no meat, covered in sauce. the tempura calamari wasn't bad either - wish there was a different dipping sauce. and it was also very oily in my opinion. our server was what redeemed this experience because she was super lovely and kind. and was efficient. we came here one other time last year and the service was awful then, but much better now except the food was disappointing and underwhelming. read more

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Positives: 1. Open until 11 pm on Fri, Sat and Sun. If you picked up someone hungry from the Amtrak station on a train from Albany arriving at around 10 pm this is one of the few places you can sit and eat before driving back. When we got there there was hardly anyone and it was nice and quiet. 2. Humongous portion. Bring your containers to pack these raw ingredients (see below, negatives 1). You can pack out about a little more than half the food and cook a better meal at home out of these with more seasoning and flavors, and have a nice meal next day. That's exactly what I did. I hope they are composting. Note: I see other people in this forum complaining their portions were too small, so now I think the reason why our portions were so huge may have to do with the timing of our visit right before closing. 3. Nice staff and servers. No problem there. 4. roomy and cushy seats Negatives: 1. Food. I ordered vegetarian Buddha's Delight and the veggies were halfway done. Poor seasoning, almost none. BYO containers to take home to make a better meal next day at home out of raw ingredients they offer. My son ordered fried rice and it seemed to have hardly any ingredients in it other than yellow rice. Huge portion though. 2. Kind of expensive for mediocre foods. 3. Mock Chinese foods. Your corner Chinese place makes a lot better foods. 4. Ambience. It looked like a night club more than a place to enjoy a meal. Dark, red lights, in perceived oriental theme, etc. PS: BYO containers to pack out leftovers to avoid annoying single use trash! read more

got diarrhea from the Syracuse, New York location. Poor quality I'd rather order from a regular Chinese restaurant from the hood. The restaurant is nice to sit and that's about it. read more

I used to really like this chain. Did I change? Did the restaurant? Is it this location specifically? Why is the floor SO STICKY?!? The food was so-so. Very overcooked. The broccoli in the sesame chicken was mush. The total for two combination meals, a plate of fried rice, and a Diet Coke was $92. Way overpriced. I won't be back. read more

They changed the chicken lettuce wrap sauce and few weeks ago and they looked at me like I was wrong for asking if it was different... it's gone hill the last few months in reference to quality and quantity. read more

I was hoping for a better experience, but unfortunately this was my worst ever at a P.F. Chang's. I was dining by myself on a Sunday (early afternoon). The host and hostess ignored me for about a minute as I stood in front of them. Then they said "it'll be a while. You should just go up there to the bar and eat there". I went T the bar and immediately noticed a foul smell. It smelled like vomit that was smeared around with a dirty mop. I moved to a different seat, but could still smell it. The bartender was pleasant at first, as she informed me the food could take a while. There were only two other people at the bar and they were finishing up. I ordered hot and sour soup as an appetizer and the Pad Thai. It took 40 minutes to get my food and when I opened my napkin, the silverware was dirty. Not just soap residue, but dried on food chunks. I showed it to the bartender and she just took it away without saying anything. The soup was okay, but the Pad Thai was a small portion for the price. The texture was more like baby food than what I was expecting. The bartender never asked for how anything was or checked if I needed anything. One other person came and ordered in the time I was there. She received her food much faster than I did and when she asked for her check, I tried to ask for mine too, but was ignored. The bartender disappeared for 8 minutes and I had to raise my voice to get her attention. I paid my bill and left a tip, but honestly, it was a terrible experience and I regret going there. I often eat at P.F. Chang's when I travel and I've never felt this bad about my experience. Spare yourself the disappointment and eat anywhere else. read more

We had a reservation and were sat right away. The staff was friendly. Our waitress was very attentive. Their Long Island Iced Tea was $11 and tasted great. The food was quick to be served and everything tasted good. Their food quality is consistently good every time I have visited. read more

Went here for a family dinner. Ordered the Asian pear mojito and it was really refreshing. It doesn't have any pear in the ingredients so it intrigued me to try it! We love the appetizers here, there isn't too long of a wait (this is probably the 2nd time we chose this over the 1-2hr wait at Cheesecake Factory) and while waiting we went to the bar so time flew by fast. Kind staff, same quality food which is great! I did notice the honey walnut shrimp is gone, completely off the menu so I was a little sad about that as it's such an amazing dish here but also understand it probably wasn't as popular enough to keep restocking ingredients for. We will be back again soon! read more

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My husband and I were at PF Chang's on August 10, 2024. Our server was Daquan. He was superb, efficient, friendly and just plain nice. Our food was great, good portions and tasty. We are from Binghamton, NY and don't have PF Chang in our area. We definitely will be back. Thanks for your good service and Daquan. read more

Our server was very good . But the food was absolutely the worst Chinese I've ever had . We had their Shanghai street noodle dish with chicken , curry and shrimp . It was so salty it was actually inedible . Also the sesame beef which was fried to a crisp and saturated with oil . No beef flavor and Just terrible! Our server offered it with lo mein noodles but neglected to tell us it was $5 extra for that . The wonton soup was the opposite , very bland and had shrimp in it . To top it off it all was very expensive. Absolutely never will return , there are far better choices . read more

This place can be good IF you get a good server and the kitchen is on point. The majority of the time it's long waits, cold food, having to ask for silverware and plates, waiting for your bill, etc...We gave it more tries than we should because my boyfriend loves this type of food, but the chances are over. Yesterday we were instructed to sit at a bar high top so we found one of the last 3 (they were all dirty.) Server came eventually and cleaned the table/got our drink order/food order/everything started fine. Then app took forever and came out cold. We had no silverware so had to walk to the bar and find someone to grab it for us. Person that brought the silverware noticed our drinks were empty and offered a refill, thankfully. Food took forever and came out cold. Order was wrong. I ordered the new dry rub chicken and it came out covered in sauce. No cucumbers. She said sorry and I offered to try and eat it incorrectly. The other half of our food came later after the first dish. It was terrible with the sauce so I was going to try and exchange it but she never came back again. My drink was empty. We had to go to the bar again for the bill and to let them know we didn't like/eat the chicken dish. Fried rice was the worse I've ever had, the kitchen was obviously struggling. Stood at the bar far too long waiting for servers to stop talking about non-work things to help us. Just consistently pretty bad service here. We came once and the server was fabulous and it was good, but most visits we are sad we even wasted the money. read more

THE WORST. We have tried many PF Chang's around the country, and we always end up having a decent meal. There are always variables with the experience, from servers to the kitchen, but the food here was not the same as everywhere else. From the moment the food got to our table it looked different. Then tasting it, was sickening, we had to stop our hungry kids from eating. As we were leaving, a server was walking around with a sparkle firework around the tables (no idea why) while leaving that firework smell while people are eating. Granted, almost no one was there on a Friday night, probably because the food is disgusting. read more

We came in for lunch during the week, we were greeted and seated promptly. The waitress was fantastic her name was Cindy. Cindy was very attentive and extremely friendly. She says she has been doing this for a long time and PFchangs is her all time favorite place to work. Cindy has such a great attitude she should be the trainer. I hope the take care of Cindy to retain her, she is an asset to this restaurant. Cindy was very helpful at explaining some of the menu options. We started with the lettuce roll and calamari. The lettuce rollswas simply amazing, the taste of the chicken is wonderful. The calamari has always been my favorite from here, in my opinion it's better than any seafood or Italian restaurant. The calamari is fried to a nice crispy outer with a tender inside. So delicious, if you like calamari this is a must try. Now for the main meal. We shared Mongolian beef with lo mein, Kung pow shrimp with fried rice, and the Sea bass and brown rice. Sea bass was recommended by Cindy. This Bass was cooked so perfect and was on a bed of spinach leafs, it basically melted in your mouth. The Mongolian beef was also perfectly cooked and had a fantastic taste. The shrimp was a little over cooked and some of the peppers were a bit dark with char, not what I prefer, but I'm sure some people love it. All the side dishes were absolutely perfect with the perfect amount of seasonings. We had a great experience, I would recommend people eating here. Especially if you get Cindy as a waitress she is fantastic. She even noticed my coworkers Milwaukee shirt and told us her husband loves the brand. Thanks Cindy and the PF changs crew for giving us great service and a great meal. With a great ambiance! read more

Went here with some friends, had a pretty good time Made reservations for dinner and were seated promptly Staff was very polite and efficiant Food was good as was the ambience Only odd thing was we got this seat next to a thin passage way that was the only way in and out of the kitchen so not only a lot of people walking by constantly but the waitress actually had to pause taking our order to get out of the way for the busboy Avoid these seats if you can or hopefully they will arrange the tables a little better read more

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First time at this PF Chang's location. Interestingly, they practice Covid safety by enforcing masks which is fine, however the place was less-than 1/4 full and they placed all customers (and us) within close proximity to each other, with no plexiglass between any of us. We found it odd that although masks are definitely required in this restaurant (which we fully support) they make no attempt to keep the customers even the least bit separated. Now for the food and service. I ordered the crispy honey shrimp and my wife ordered the crispy chicken. Food arrived timely and hot and with a large bowl of our choice of white rice. Food was excellent and plentiful, no issues whatsoever. The service was also excellent. The staff was very friendly and accommodating at all levels. The table was clean. We sat in a booth. With regards to Covid safety, menus were only electronic, which were easily accessible via a QR code they provided. Again, another successful attempt at Covid safety but I'm still confused about where the host placed us and all other customers. All close to each other with no attempt to keep us separated when there was clearly enough room to do so. Yes we could've asked to be seated differently so that's on us. Not my first day, and I'm not a fanatic but I am a realist, and I am aware of the reason why they keep us close together, but, during these special times, there should be some consideration for this situation. Just my opinion. One more thing. We ordered two glasses of ice tea. Each glass was $3.50. $3.50 each??!! These are not big glasses just regular beer glasses. I didn't check to see if there were free refills but come on really, $3.50 each for ice tea?? The tea was good but wow sorry guys, knocked off 1 star for that alone. So, food quality excellent, service excellent, cleanliness excellent but I just can't get over the distancing thing and the cost of the ice tea. Will we be back? Absolutely. This restaurant chain (at this location) is a great place to get great food. read more

Meh I usually LOVE PF Chang's, but service & dining has been off lately. I completely understand short-staffing & issues with hiring, but we waited 15 minutes to see a hostess, who didn't even look at us when seating us. We received our drinks after our entrees... our fried rice was badly charred, but the sushi was delicious! We'll try again another time, but they definitely had a case of the Mondays read more

More like PFFFT Chang. I was dismayed when my friend Chris took me here after a recent concert in Syracuse. This is one of my least favorite chains, and the Chinese food takes like something out of a toilet. It's not even as good as the chinese-american crap at all of the little Chinese takeaways around America. It's also three times the price of that and I just don't get it. But then I don't get STDs either and that doesn't stop them being such a big deal across the nation. Conclusion. PFC = HPV. read more

P.F. Chang's - I sent them my order via PDF. Didn't work. Thought it was PDF Chang's. PDA Chang's sounds better. - Chinese Near Me - Syracuse, New York

The worst tasting vegetable fried rice I've had in my life. Did they actually add sugar to the recipe? The taste was completely at odds with either real Chinese fried rice or americanized fried rice. If anyone tasting said that the corporate-level top chef can cook better chinese than a me, a regular American- I'd be shocked. I'm not even chinese, but find myself crying for the chinese ancestors who must be outraged. They even f'd up the taste of the brocolli somehow. Really, that rice was so unusual and also sweet-tasting that it blew my mind. I'm not actually even trying to be sarcastic - their recipe is so bad that I threw it out. When a person wants chinese, they either want the traditional taste of the corner chinese place that has mostly American customers, or the traditional taste served to real chinese people. But PF changs has made up its own 3rd style - um, you're not qualified to innovate. Who the hell dus they teste the taste on. I mean, it has to be the most expensive chinese place near my house - CRAZY. The most expensive serves the worst food??!! Oh, but the drink was actually very good. read more

My first experience at this well known chain. There is definitely a reason it is so popular. The food was outstanding..

food was alright DONT recommend the teriyaki chicken it's soggy and taste weird no one in my party liked it lettuce wraps are good edamame was also good.Service was amazing waiter was nice and attentive overall good service.Atmosphere good very crowded. read more

Visited on a week night. We were seated promptly. Wait staff was very attentive. Restaurant was quiet and welcoming. We ordered lettuce wraps and hot and sour soup for appetizers and Mongolian beef for the main course. Everything was delicious. Portions were large and we ended up bringing some home. I really enjoy this place and will return. read more

If being ignored is your ideal restaurant experience, P.F. Changs is for you! Set a reservation for 6PM, arrive at 5:55, be told "ten minute wait" only to remain standing in front of the front desk at 6:30 PM when multiple parties of two (some even as walk-ups) have been seated in the meantime. The lack of respect treated to those who properly reserve a table and wait respectfully left me utterly speechless. Syracuse is home of many great restaurants. Head elsewhere if you want service to actually treat you with respect. read more

I finally made it to the famous PF Changs's on a recent Sunday night and felt I experienced enough with our table of 8 to write a review. We were seated quickly as the restaurant wasn't super busy - a good start as waits at Destiny for the popular dining spots can be a detractor on occasion. Our server was very upbeat and made good recommendations on the menu for my wife, who was having trouble deciding what to have. We ordered the crispy green bean appetizer along with some edamame. Both were good and the standout was the dipping sauce for the beans. I decided to go with an old favorite for dinner, chicken fried rice. The rice was good but a bit lacking on overall flavor. It may not have been the best meal to order to fully experience what Chang's has to offer, but it was a standby for me and one I knew I should like. My wife liked her curry but said she didn't get much shrimp, just veggies. I noticed this in my dish as well, the chicken part of the order was almost non-existent. As mentioned, service was friendly and on point and the price wasn't too bad all things considered. If I had to choose a dinner spot at Destiny in the future, Chang's would be further down the list and would only get another visit if I was really craving some Chinese. read more

Incredible service, Jedesiah was our waitress, and an excellent one. Food was delivered fast and tasted great. I love crispy green beans.

I had a wonder server named Dylan! They were very attentive and so personable. He made sure our food came out in a timely manner. Can't recommend them enough! read more