When I recently shopped here I found the service to be good. Staff did not 'hover" as I walked…read morearound or pressure me to make a purchase. I thought that the prices were reasonable and that the quality of the furniture was quite good.

Highly recommend large selection of high quality furniture at affordable prices and the service was…read moreexcellent Pat went above and beyond to make sure we were happy with our purchase! If you're shopping at Macys furniture ask for Pat .

DO NOT GO HERE AND DO NOT BUY HELIX MATTRESS. Im over the 100 day trial period (50 days) I lost…read moretrack - The mattress is making back pain worse. They are NON negotiable. They don't care. I offered to pay half for a new firmer mattress - asked if they could give a firm mattress topper - or anything that doesn't cost me thousands of dollars....NOPE NOTHING- Once you pay you are DONE.

Came in to browse some mattresses and I am happy I stopped by ! Mubashar let me try multiple…read moremattresses and had plenty of patience while I went back and fourth debating which one I wanted to purchase. They also offer deals on furniture as well. Mubashar made sure I was satisfied with the mattress and the price! I firmly recommend giving this business a try !

Large furniture store with many top quality mattresses. There was no pressure from sales people and…read moreI felt free to try out the many mattresses.

I am very disappointed with Raymour & Flanigan. I ordered a sofa bed, swing chair, and…read morespecial-order pillow on August 11, 2025. The salesperson, Michael Grossman, told me everything would take around six weeks. The swing chair arrived on time, but since then, it's been a complete mess. After October 3rd, Michael called saying the pillow arrived and would be delivered by Thursday the 9th -- but no one ever called or showed up. I tried contacting customer service many times, but it's almost impossible to reach anyone. When I finally spoke with someone, they were rude and gave no real help. I even went to the store on October 15th to check in person. The front desk said the pillow should be there, but they couldn't find it. Michael searched the storage area and still couldn't locate it. After waiting, he told me it would come no later than October 20th -- but again, no call, no delivery, and no update. It's now been more than two months, and still no pillow, no explanation, and no proper customer service. This experience has been extremely disappointing and stressful. I will definitely think twice before ordering from Raymour & Flanigan again. UPDATE:011/20/2025 Michael called me in the first week of November and admitted they lost the item and would issue a refund immediately. As of today, after calling multiple times, I still have not received any refund. The communication, service, and responsibility are unbelievably poor. THIS COMPANY IS A SCAM -- REFUSES TO ISSUE MY REFUND This company is a scam. They keep trying not to refund my money. Every time I call, the lady tells me, "The refund will be issued soon," repeating the same line over and over. I even asked her to send me an email confirming the refund, and she said, "I'm doing this, someone else will refund it for you." That was exactly two weeks ago, and I received the same excuse again -- no refund, no update, nothing. At this point, it feels like they are trained to repeat the same script until the customer gets tired and gives up on their money. TOTALLY A SCAM COMPANY -- NOT JUST POOR SERVICE, A COMPLETE SCAM. Avoid at all costs.

Horrendous experience. DO NOT SHOP HERE!…read more I'm honestly furious and incredibly disappointed with this store. Buying furniture should be an exciting experience, but this place managed to turn it into a stressful and frustrating nightmare. From the moment we walked in, the staff acted like helping customers was a burden. The attitude was cold, dismissive, and at times outright rude. The furniture looks nice in the showroom, but once it's delivered you quickly realize the quality doesn't match the price at all. It feels cheaply made and nowhere near what you'd expect after paying so much. What upset me the most was how the store responded when I tried to address the problems. Instead of taking responsibility or even showing basic concern, they were dismissive and unhelpful. It honestly felt like once they had the money, they simply didn't care anymore. After numerous phone calls and the games they played, I finally spoke to manager Spiro who blamed a leather couch falling apart after 3 months on me. Please look at the shocking pictures below that were sent to them and they didn't care. I regret spending my money here. This experience was frustrating, exhausting, and completely avoidable if the store actually valued its customers. I would strongly warn anyone thinking about buying furniture here to think twice and look somewhere else.

Came in for a night table and possibly a matress. Manager told me he had an unbelievable high end…read morepurple matress for a great deal, which goes for almost 7k new. After taking a look the sales guy comes back and says they can do it for 1500. Wow what an awesome deal I thought... ill take it. So I pay and upon looking at the receipt a different model purple matress is listed I go back in to ask why a diffent model is listed. After some back and forth they claim the wrong label was on the matttess and they could never sell this mattees for that low. Kind of felt like a bait and switch show the fancy mattress and deliver a cheaper version. Maybe it was an honest mistake but I thougnt I was getting an amazing mattress at a great deal and instead left disappointed and annoyed. Wont be buying my mattress here thats for sure

After placing an order April 25th 2019 with Jimmy in the Wayne Store, He told us the items were in…read morestock and we would take delivery the following Tuesday or Wed. 4 days after we paid cash we were told on 4/29 that he was wrong about the sectional being in stock and he would order the right pieces. After countless phone calls and several attempts to cancel the order we finally got the sectional on August 4th 2019. Throughout the months Jimmy said he would have the delivery guys remove our original 2 piece couch to the front lawn (because I had back surgery and could not do it myself), when the delivery men came they asked for more money and Jimmy denied he said that. I feel he made me wait so long because he was getting either used or defective pieces together to send to me. I really feel betrayed by what happened. I took a chance on your company and Jimmy totally destroyed the image of your brand. The wedge and console were not right from the beginning and the rest started falling apart within the week. Throughout the years I have made many phone calls trying to get it fixed. I even tried calling Pilar at the manufacturer's headquarters. Jimmy kept telling me the repair guys were going to come out, but they never showed up. I work from home, so there was no way for me to miss them if they showed up. We paid $2,500.00 in cash with the Warranty. I am wondering if Jimmy even reported this transaction to the main company or did he pocket the money for himself At this point I believe the easiest thing to do would be to just refund my money and we can give you back the sectional. I spoke with Vicar at the Store in Wayne, NJ. on April 24th, 2021 it is now June 9th, 2021 and now Vicar doesn't call back either. He said to send pictures in Image0 - Leg rest does not come up all the way and the front is damaged of left arm lounger Image1 - The wedge never came together and the backs are loose, if you push against the wall to try to close it up, the other chairs can't recline. Image2 - From Day 1 there is not enough fabric to go under the cup holder Image3 - Armless recliner #1 headrest does not extend enough and it is crooked. Image4 - Armless recliner #2 Leg rest does not come up properly and is loose from frame Image5 - Armless recliner #3 The controls completely broke away from chair, buttons do not work right Image6 -  Armless recliner #3 The headrest does not extend completely Image7 -  Armless recliner #2 reference photo of how much head rest extends as compared to others Images8,9,10  All photos of the back of the right arm lounger where wood broke within the first couple of days

DO NOT GO THERE!!! I bought a sectional and a dining table and both are falling apart. They screwed…read moreup my order and didn't deliver all the chairs for my table pre Covid (Early February). Then when Covid came (March) they shut down for obvious reasons but when they opened back up in May I got a million excuses of when I'd get the rest of my chairs & why they don't have it. Every month, they told me to wait another month! By July they told me August and I was fed up. At that point I felt like August I would be told September. I asked for a discount due to the inconvenience & was yelled at by some guy. I just don't understand how you can be upset with a customer who's upset about not having chairs for their family to sit on FOR MONTHS......BECAUSE THEY MESSED UP THE DELIVERY PRE-COVID!!! Then has the audacity to blame Covid-19 when it should've been delivered right the first time!! My family recommended this place but now they won't be going there either.

While setting up our new home, we needed furniture for nearly every room -- the living room,…read morebedrooms, and dining area -- so we were looking for complete sets including sofas, beds, a dining table, and more. After visiting popular stores like Raymour & Flanigan and Ashley, we ultimately found exactly what we were looking for at Bob's Discount Furniture -- and at very reasonable prices. (To be fair, the other stores had great options too; it just came down to personal style and preferences.) One highlight for me was the Montana White King Bookcase Bedroom Set -- absolutely loved it! It was on the pricier side at $2,700, but totally worth it. Another huge plus was their white glove delivery service. For a flat fee of $349 (once your order exceeds a certain amount), they deliver, assemble all the furniture, clean up, and remove all packaging -- a true game-changer. We ended up ordering everything from them just to take advantage of this stress-free setup. We purchased beds (king and queen), a dresser, nightstands, a sofa-loveseat set, and a dining table. Special thanks to Shubhen Roy, who was incredibly helpful throughout the entire process. He spent 3-4 hours with us over multiple visits, was patient, knowledgeable, and always accommodating. Even after the order was placed, I was able to call him and add a few items before delivery without any hassle. Our bulk order was delivered on the promised date, and the team set up two full bedroom sets (bedframe, dresser, nightstands, mirror), the sofa set, and the dining table -- all within two hours. Overall, it was a fantastic experience. I'm happy with both the furniture and the service.

I ordered a bedroom set from Bob's Furniture, including nightstands. Unfortunately, one of the…read moredrawers broke the very first time I was filling it up. I hadn't even started using it yet -- this was during the initial setup. That alone was very disappointing for brand-new furniture. What made the experience worse was the customer service. When I called to request a certificate of insurance for my building, I was treated poorly on the phone. The representative was unhelpful and dismissive, which added unnecessary frustration to an already disappointing situation.

Horrible service, support and dishonest - ordered furniture for my college student and the online…read moreportal won't let you close out the order unless accepting only postal delivery (even though 3 options including scheduled delivery and white glover setup). Called that night to address the delivery and the online sales rep strong armed us into ordering (or prices go up) and to call back the following day to resolve shipping. Next day find out the order shipped and derives with out anyone there. Ashley showed not accountability, responsibility nor interest I. Addressing their faux pas. Will never order from them again - nor should you

Quality sofa BUT don't get the warranty it is a MAJOR SCAM. The salesman pitched it to us like it…read morewas the the best things since sliced bread, but a major process to get stains cleaned to the point it doesn't make you want to continue with the process anymore. They make you jump through hoops. Save your money, as it's a big false advertising scam!!

I Had a great experience at Mattress Firm! The staff was super knowledgeable and really took the…read moretime to walk me through all kinds of mattresses -- from the $600 range all the way up to $4000 (though of course, I couldn't go that high!). A big shoutout to Andy Reuther, and another guy - I did not catch his name- who helped me throughout the process. I ended up spending almost 2 hours in the store -- trust me, lying down on 40+ mattresses can really mess with your head (lol). After a while, they all start to feel the same! But staff were patient, explained the differences clearly, and never rushed me. Highly recommend this location if you're in the market and want someone to actually guide you instead of pushing a quick sale. See, I know going into stores - not everyone prefers that- but trust me it makes a difference... atleast you know what you don't want.. ;)

Bought a bed had an okay experience Salesman said if I referred a person I would get two free…read morepillows. Referred my friends and they bought a mattress and then he switched up and said he couldn't do it. Won't be referring any other people anymore clearly. What a piss poor experience. Future reference don't lie to customers. This wasn't a miscommunication. Seriously disappointed.

I AM BEYOND DISAPPOINTED WITH VALUE CITY. As a long time customer its very disheartening. I…read moreordered a queen size mattress, a king bed with mattress and box spring, 2 dressers. I purchased them in May. I also purchased a dining room set the same day. Dining room set was delivered no issues. This bedroom funiture has been nothing but trouble here I am almost a month later still sleeping on a mattress in the floor,(oh wait I forgot a box spring too we graduated) because they can't seem to get the delivery right. First I was told they have the queen mattress in. But not dressers or king bed. So they were going to deliver the queen bed and come back with rest. Long story short I get everything delivered except footboard, headboard frame for king bed. And when I called I get remember I told you they were damaged. NO I REMEMBER YOU SAYING THE DRESSERS WERE DAMAGED. SO EVERY WEEK ITS A DIFFERENT STORY. I was told my bed would be in this week. The 10th, or 11th I called today now it's June 17th. I dont think im ever getting thos bed. Im 2 steps from saying cancel it and not pay them. This whole time through thos whole ordeal not one manager has offered anything to makeup for this ordeal. That is not how you do business. Instead of blaming new delivery system. And new delivery system blaming them. Why not try to keep a customer coming back. Offer us something. Throw in something for the aggravation. I will not be buying from here anymore. I hope administration sees this, or the higher ups. Because im getting nowhere with management in Toms river nj store. ​

Value City in Fairfield NJ is a complete joke. Back in…read moreearly November my mom placed an order for a sofa, love seat, and living room accessories as she wanted to gift herself a new set. I, ofcourse, went with her to pick out something nice and offer my opinion. We went on a Saturday and returned back on a Wednesday, the 11th to make the purchase. As I called the actual store to find out the delivery date, which I found out was supposed to be for this past Sunday the 12th, I decided to place up our old furniture sofa and loveseat up for donation. Two extremely nice gentleman came Saturday evening and were able to pick up and carry out our sofa and loveseat out to Paterson for her home. Yesterday the delivery comes and the truck drivers are here within five minutes & decide it's too big to bring into our house. Mind you the sofa and loveseat that we donated were in fact a bit bigger and had no issues being taken out of our home on Saturday. I think they just didn't want to do the extra work. Sucks they missed out on a good tip for their hard work. As I get the round about today to the service department , I've been transferred to all different departments today to help solve this problem, I am told that the loveseat is not part of the order!! I was specifically with my mom when she made the order. The sales rep did not include it in the order. My mom wanted the whole set , sofa, love seat, center living room table and two end tables. A lapse of misunderstanding that results in the sales rep not earning what could have been a solid commitment. And of-course is not having any furniture at the moment having to start from scratch yet again. So now we have another issue. Oh and for the sofa to be delivered it would have to be broken down & reassemble and there would be an extra $180 for that service which was never disclosed to us when we first made the order in the first place. So as you can imagine I am frustrated and annoyed that I cannot get through to the sales person because he called out sick and we now have a living room with nowhere to sit. So I unfortunately had to post my experiences on social media and go in person today to cancel the entire order. The manager was kind and helpful and even refunded the taxes that were paid. But even though we were offered to select other items, the experience of this after waiting a whole month and three days to deal with this left a terrible taste. Such a shame because my mom was looking forward to having entirely new furniture to enjoy this holiday season and years to come. Such a disappointment.

One of the best spots to come to if you're looking for some ultra quality audio parts…read more They took their time to listen to our ideas' on how to make our dream surround sound set up. Truth be told they have some of the best prices for KEF speakers I've ever seen in person. Then once we got home and had to hardwire all the speakers, I was able to call them and they explained how to set everything more patiently than most teachers I've known growing up. Don't hesitate to stop in even if you just want a spot to watch Football on Sundays

I ordered a subwoofer from this company and it was to be an open box unit. When they were preparing…read moreto ship the item they discovered that it was damaged and they called me to inform me that they would substitute a new item. I am pleased with both the product and the company and would recommend them to anyone looking for the products they offer. The product came well packaged by the manufacturer.