My 30 year old wall AC finally gave out and I spent the morning on big box store websites,…read morecomparing prices and availability. I decided to give M and B a try since they are within walking distance of my house. Not only did I get a great deal on a new AC, it was in stock and installed the very next day. I highly recommend this store and will remember it for future appliance needs.

I walked in looking for Dishwasher and left with a fridge and stove too, for what I would have paid…read morefor just one iteam at Lowes. The staff was very accomidating and worked with me on prices and delivery. I will be returning for more appliances, as I begin to furnish my new home.

Very disappointing experience…read more I paid about $170 for the first repair for an E:23 error. The technician reattached the hose and assured me that the repair was covered by a warranty. Shortly afterward, the same hose became disconnected again and the washer started leaking water. Now I'm being told that I need to pay another $215 for a connector and installation to prevent the hose from disconnecting again. If the technician already knew during the first visit that a connector was needed to properly and permanently fix the problem, why wasn't I given the option to have it installed then as part of a complete repair? Instead, I paid $170 for a temporary fix, was told it had a warranty, and now I'm being asked to pay even more for a second visit. I would have much preferred an honest, upfront price for a complete repair from the beginning rather than paying twice for the same underlying issue.

I do not recommend their service. They said my refrigerator needed a new motherboard and it would…read moretake 5 days to arrive. The repairman came with the new motherboard and said it was the wrong one. At that point I said I want a refund and discontinued their service. I received a text apologizing and told I would receive a partial refund for what I already paid within 5 business days. That was more than 5 weeks ago. I called about 2 weeks ago and was told they would issue the refund and would call me back to confirm. The call and refund never happened. I went to another appliance repairman and he fixed my refrigerator right away.

It pains me to write this review, as we've done 2 kitchens and a laundry room with Reno. It seems…read morethe top notch quality had had become accustomed to has gone to the wayside. We had a problem with a kitchenaid freezer that turns out to have been a known issue. Fine. Now we've been through 3 ovens. The first was run by the installers for an hour and looked like someone had cooked a pizza inside. It has stains all over it. Second one came completely dented on both sides. Third one was accepted and seemingly ok until a few days later we realized the bottom drawer has a huge dent in it. I've attached a photo. At this point I can't imagine Reno wants to engage any further with us as they've replaced it twice. This just marks a decline in expected quality. We go to Reno for the great service and products, but if we can no longer receive that, we'll go to the big box retailers. Update 9-10-21 Reno contacted me and made it right. Rather than replacing the entire unit again, the dented drawer was removed and replaced. We love Reno's and I want to make it 5 stars but the communication is still lacking. We were supposed to receive a call confirming when the delivery would occur; we were not home but fortunately the babysitter was there to receive the delivery. We will probably still continue to shop there for our future appliance needs. Update 03.02.2026 Unfortunately, past experiences were not one-offs, but rather early signs of decline. As I've stated, I renovated 2 kitchens with Reno plus 2 washer dryers. The microwave I bought there just a few years ago died. I called up and said give me a replacement, here is my credit card. This was in August. Easiest sale in history. Well, Reno proceeded to drag this out into December until they finally just ignored me. The first microwave had a broken fan. The installer said something wasn't right. I called, got another. Same problem. A third didn't even make it into the wall - a floor test revealed it was a manufacturer's issue. Weeks go by and I have to constantly email or call. The next solution was to give me a smaller microwave from another brand. The owner of the company sent one of those cards in the mail "welcoming" me to the Reno family. I emailed him as well - no response. My final note to them was congratulations, you got my money. You will never get another dime. Frankly, go to Lowe's or Home Depot if you want this level of service. There are other boutique appliance shops out there that would be glad to have my money.

We deeply regret using Reno's Appliance. We paid over $30,000 for a high-end appliance package and…read morethen paid an extra $850 for a complete startup package that was clearly not performed properly. Tape was left stuck on the refrigerator and freezer shelving, and I have spent hours removing it myself. We also discovered the bottom drawer was broken, which was either ignored or never inspected in the first place. The lack of care and attention to detail is shocking. The dishwasher was installed without anyone verifying it functioned. It never worked, it could not be fixed, and it took three months of constant follow-ups and arguments to get a replacement. No accountability, no urgency, and no respect for the customer's time. For premium pricing, the service should be premium. This was the opposite. I would not recommend Reno's Appliance under any circumstances.

Joe D's is a wonderful family owned appliance store. They had the exact stove that we needed when…read morethe big box stores couldn't get it. Adam Lippman and his brother made the whole process easy, stress-free and safe during covid. Their prices are excellent and so is their delivery service. We highly recommend Joe D's!

If I could put less than one star I would. Worst place ever! Like the other negative reviews, just…read moregot fed up with the LIES, LIES and LIES. I bought a Samsung French door refrigerator and I even made the mistake of paying for a new replacement bottom door(because the one that I got had a pretty bad dent on it). To make a very long story short, after a lot of phone calls and back and forth with whoever answers the phone at that place (certainly not a manager or a responsible party) I came to the realization that the replacement part Mercer even existed. JUST DONT BUY FROM THEM!!!

HORRIBLE CUSTOMER SERVICES!!!! LIES LIES LIES LIES!!!!!!! Every appliance we purchased broke down…read moreor was delivered not working. They did repair two of the four appliances but when it came to our microwave they blew us off for almost two months and yet it is still not working!! And here we still need to buy a stove but it wont be from them! STAY AWAY STAY FAR AWAY!!! It is not worth the savings when nothing works

20 year old 18,000 btu air conditioner stopped working height of August heat. Checked reviews for…read moreappliance businesses in Bergen, Morris and Passaic Counties. Contacted Rutherford Appliance Center based on customer reviews. Spoke with Joe. Sent photo of space in window and went with his recommendation for brand and size. He oversaw and handled installation with a young family member. Both did an excellent job. (Also expertly opened a 20 year painted shut window around the old air conditioner). Could not be happier with the cooling and expert installation.

Need to replace a broken microwave. Knowlwdfeable staff got me exactly what I needed, on sale, and…read morehad it delivered and installed the next day. Really easy to work with!

Appoinmnet Process: needed an early AM appoimnet, they were very accomodating…read moreQuality of work: repaired a 10 year old Samsung fridge. Other: parts turn around was quick

Fast and professional service for dryer repair. I would definitely recommend them.read more

Best shopping appliances experience Lots of appliances…read more Fast delivery A lot of discounts Love working here

I had the best experience ever there I found the best price chef collection refrigerator of my life…read moreand the young beautiful lady was very helpful they do not do deliveries but will help you get a delivery driver I'm telling you i'm going back for the stove and dishwasher thanks to them I have very cold beer now

I got my washer from them and they also installed it 14 years ago. It is still working fine. Then…read moremy aunt needed a washer and they took out the old one,; first they had to drain the water that was not pumping out, then they installed a nice reconditioned washer she purchased from them. It was a great price and still works just as if it were bought new. You can not go wrong when you buy from them.

Everything that I have gotten from then has worked ABSOLUTELY wonderfully. I have used them anytime…read moreI needed an appliance. If anything happens they are quick to get out to assess. I've had the dryer and washer I got from them for over 2 years and this is the 1st experience of an issue and they were right on it.