Note in advance, I'm a city gal and West Plains is a small town. So with that, this location had…read moreeverything a small town could offer at your fingertips. Food shopping & gas easily walkable. (There's also a REALLY special grill spot called Hibby's about half a mile up the road. Go check them out!) The hotel was clean clean. EVERY SINGLE STAFF MEMBER I interacted with had THEE best attitude. I can only imagine whoever is running this hotel keeps their employees happy and makes them feel valued. (Ex, I dropped my bfast just outside the hotel. B'fast was closed, but the bfast ladies offered to make me a plate ) The only suggestion I offered to them was to put up some dog stations since it is pet friendly so owners have easy access to clean up behind their dogs. But they do have bags at the front desk; just makes it less accessible for those that may not be as dedicated to self pick up.

Outstanding! Very friendly and helpful staff! Nicely decorated, clean comfortable rooms, good hot…read morebreakfast options. Free fresh ground hot coffee 24-7. Could not ask for more. All at a reasonable price. Oh, and it's across the street from a Walmart and a dozen good options. Good location.

Evan thought they were painting trim on the outside of the building, everything was clean and nice…read morelooking inside and outside. We had plenty of towels and good linens on the beds. Breakfast was great.

Just passing through. This hotel looks and feels brand new. The lobby is warm and welcoming. The…read moredining area offers plenty of comfortable seating. Need a little snack or drink? The mini mart has plenty of options. Abbie was the front desk clerk on duty when we checked in. She was helpful and accommodating. We had a room on the fourth floor. The room was well decorated, clean and comfortable. Bedding and linen are standard Hilton quality. The pillows are always too soft for my liking. The bathroom was spacious and clean. Excellent water pressure in the shower. We had a leisurely morning and were able to sit and enjoy a nice breakfast. There are plenty of options to choose from for a hearty start to the day. I highly recommend the DIY waffles in strawberry or vanilla. A cup of house coffee rounded out a nice meal.

I won't spend a lot of time on this because it's a budget hotel, and it's honestly difficult to…read morefind things to highlight. The room is pretty spartan with a queen bed, small desk, tv, microwave, and mini-fridge. It was a bit stuffy when I got to my room on the second floor (no elevator), so I turned on the AC. It was a bit louder than expected, but not bad. The bed was clean when I pulled back the blankets to inspect it, but the frame on which the mattress sat was square tube steel with springs supporting the mattress. VERY SQUEAKY when I sat on it! I could hear the bed in the adjoining room squeak a bit when they crawled in bed later that night. The walls are kind of thin too. No bed bugs though! I didn't trust the mini-fridge. It was turned off, and had a broken foot so it rocked from side to side. I didn't turn it on. The owners were nice the one time I saw them upon check-in.

DO NOT STAY AT THIS HOTEL!…read more Reason #1: Upon arrival their "tap to pay" card reader did not work twice for incidentals. Instead of calling me (like they stated they would) when resolved I was forced to come to the front desk being locked out of my room 3 times. The third time my card was on hold (from California,) and I had to call to get it resolved. While on the phone outside resolving the male Manager started screaming at me for it taking longer than "5 minutes," and announcing to the parking lot that my card was "declined." It was resolved 2 mins later, and zero apologies were given. Reason #2: Their room door key reader is broken, and/or extremely temperamental. I've had to get a new key now 8 times, and when I walk my dogs I leave my door cracked and risk the safety of my belongings to avoid constantly getting let into my room. The male manager eventually told me to leave it away from my phone or a credit card... I did, still needed let in. Reason #3: I went to a local store to get some necessities only to return to a voicemail by the female owner (see attached) telling me that my dogs are no longer ESA animals, and started to harass me the moment I entered the hotel. The Manager fails to realize that ESA animals are determined by a Mental Health Professional, and not whether or not they're left in a hotel room. Them barking is rare, and if so, is solely separation anxiety following my recent divorce. Reason #4: The Owners live in the hotel, and they watch your every move, and they make you sign and initial an agreement that they do not give you a copy of to have. I have had my window looked in while the grass was being mowed by the male owner, yelled at in the parking lot while the male owner played catch with his daughter, a voicemail from the female owner medically informing me I know longer have ESA animals, and I continuously hear them talking in another language outside my window and room door. Reason #5: See the photos attached. This place is not worth your money. Their card reader and room door entries don't work, the family that lives there will watch and harass you, the breakfast is half cooked "biscuits," and watery gravy, damages all over the rooms not shown in the photos, they'll make you sign and initial an agreement they do not give you a copy of, and if you reserve in person like they'll insist they will take your money.

I just checked in, and I give props where props are due. The check-in went smoothly, and the hotel…read morewas clean, more than worth the cost, and rooms are impressive, and very spacious. Side Note. The female at the Front Desk (originally from Fairfield, CA) was fantastic, & the male Manager on duty in the red shirt is very attractive. I would definitely make out w/ him. - Nicholas Mertz - Room #122

The hot tub is a chemical soup! They just shocked it and let customers in anyways! Where is the…read moreGovernment agency that monitors this?

Everyone was so helpful. The day shift girl at the desk was so amazing. The food was really very…read moregood. I would recommend them anytime.

Quiet and comfortable. Not fancy by any means, but our room was clean, free breakfast in the…read moremornings, has a pool and bed comfortable. Pillows sucked but all in all good for the price. Service was ok but not amazing. Parking was a bit of a mess with construction stuff all over the lot taking up space.

Clean and Renovated! What a find. I stayed in one of the…read morenewly renovated rooms. Not only was it a very clean and freshly painted & carpeted room, the original character of the room was kept in the renovation. It was like walking in when the room was first opened in the early 60s. All porcelian fixtures in the bathroom, like my grandparent's house from the 40s. The tiles were shiny and the grout bright white. A marble sill in the bathroom window. Slanted drawer vanity outside the bathroom, definitely straight out of the early 60s. The room window opened, the door hardware looked original (on a new door) but was as solid as could be. The bed was comfortable. The two ladies at the desk were affable. I hope I have a reason to stay the night in West Plains again, I would definitely return to this wonderful motel.

I would leave zero, but can't. While yes it was affordable, it was less than pleasant. There were…read morestains on the floors and bedding. The pillows were flat and dirty. The breakfast was a joke and the dining area was dirty and there was no staff present to clean up after others making a mess. There was a hole in the bathroom door that had a shopping bag stuffed into it. The toilet wouldn't flush properly even after calling and having them come look at it. The grout in the tub was gross and black like it hadn't been cleaned properly in years. The remote for the T.V. wouldn't work, and there was dust all over the back of the T.V. i had 2 rooms and both were dirty, stained and smelled. I had to go to Wal-Mart to get candles to make the rooms smell better. I will not ever be staying here again and I will not recommend this place to anyone!! Just don't do it!!!

Staff is so friendly! Was very pleased with how the staff handled the transaction and was very…read moreclear on coming back to the desk if we had any problems. Unfortunately, I had to come back to the desk. The other guests staying at the hotel were giving us looks that gave us a very uncomfortable feeling. When I got into the room, only one light worked (two after I plugged a lamp in) and the tv and refrigerator were both unplugged as well. No art on the walls, only hooks to hang art. And a single flat head screw lying on the bed. Only stayed in the (very cold) room for about 20 minutes and made my way back to the desk where the amazing staff refunded me with no questions asked.

IF I CAN GIVE 0 STARS I WOULD…read more THIS PLACE NEEDS TO BE SHUT DOWN. I travel to a lot of places and stay at different types of hotels/inns/motels and this is THE WORST hotel ever. Seriously, I think this is a meth house or some sort of illegal community people. People live here and they look so scary. Not exaggerating, giving you a warning. Nothing is safe about this place. Not the same on their website ot Google reviews. The front looks nice but wait til you go in your room. Everything is filthy. The door is so scary like the ones you see in the movies. Sketchy ass place. Save your money and go to Quality Inn or other hotels nearby. We've stayed here maybe for 30mins lol and just scared for our lives! The door does not seem to be safe even if it's locked or not. The bed literally has a screw laying on top of the blanket lol. The pillows got stains. The old TV has some sticky stuff that I don't even want to find out what. The bathroom is filthy and also the carpet. I'm thinking the bed has bugs. Didn't risk sleeping, sitting, and taking a shower as well in the bathroom is risky. Don't dare. People looks scary. They look at you cos they all just be hanging outside their rooms or the common area. Didn't risk staying there and something bad happens. Stay away!!! I guess the one star is for the staff, they refunded our money. Other than that, don't waste your time. My review and bad experience is on my Youtube channel.

There are not many choices in West Plains, MO. Although this may not be a 5 star or even 4 star…read morehotel, it was reasonably priced and it was neat and tidy. The bathrooms were the worst part of the hotel. Old, dated and the ceiling had a few water spots. On the plus side the breakfast was free and it wasn't as bad as I thought it would be. Old fashioned decor, small TV's, and a couple other things are the bad. This hotel does have a clean looking pool and hot tub (I did not experience either).