Just passing through. This hotel looks and feels brand new. The lobby is warm and welcoming. The dining area offers plenty of comfortable seating. Need a little snack or drink? The mini mart has plenty of options. Abbie was the front desk clerk on duty when we checked in. She was helpful and accommodating. We had a room on the fourth floor. The room was well decorated, clean and comfortable. Bedding and linen are standard Hilton quality. The pillows are always too soft for my liking. The bathroom was spacious and clean. Excellent water pressure in the shower. We had a leisurely morning and were able to sit and enjoy a nice breakfast. There are plenty of options to choose from for a hearty start to the day. I highly recommend the DIY waffles in strawberry or vanilla. A cup of house coffee rounded out a nice meal. read more

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Very clean, friendly staff, and a great 5 night stay. We stayed here during the Thanksgiving holiday. All of our needs were met and in the midst of a holiday week. We appreciated the great service throughout our stay. read more

Pleasantly surprised at how much I enjoyed my stay at Hampton Inn West Plains! This hotel looked recently renovated and very well kept. There was plenty of parking, tesla charging stations even, pool, small convenience shop, and hot breakfast (rotated specialty items like biscuits and gravy & potatoes and sausage patties). The rooms were well sized, large tv's, beds were comfy, bathrooms were modern and large, and they had a fridge & microwave. The per day price was very fair and it was located near a lot in town. Staff were very kind and had great recommendations for restaurants in town. I'd definitely stay again when in the area! read more

Stayed here (tried) 12\04\25. Hotel has an on going "false fire alarm" which goes off triggering a response from the fire department. Front desk says it's been happening for so long they have attempted to get the fire department to not come as a solution to the issue. They also want you to stay on the forth floor while potentially exposing yourself to being trapped in a hotel fire because of their negligence. No thanks for me, left after being there two hours. Management refused to refund me telling me they can't, giving me a phone number to call to attempt to receive a refund, that number told me the exact opposite, that only the hotel can issue a full refund, so they lied to my face. Front desk also entered my name incorrectly which will possibly complicate my "half refund" which i can expect in 30 days. Customer service from phone number is oversees Indian customer service. Don't care about the money but save yourself the trouble and go down the road to the holiday inn like i did where they are professionals and care, cause they do not here clearly. read more

Very hospitable Thank you Stanley We enjoy staying here with the grandkids Sleep very well and the grandkids love the pool read more

I'd have to say 3.5 stars really, but cutting it close. The hotel staff was great and accommodating to all our needs. Rooms were clean, but these sliding bathroom doors need to go! No locks, no real privacy. Too much noice from hallway and some wonderful person smoking their stash of weed non stop the last two nights. Not knocking your choice to do so, but have some courtesy for others when it fills our room too. Pool was decent, but no spa..huge bummer. Breakfast was great, but wished it was open a little later for late sleepers. We were on vacation and not too thrilled on breakfast ending at 9. Not a lot of all day breakfast options near by either. The rooms were very clean though and nice TVs read more

Room was clean, everything worked. Having the soaps on the wall was good to have. Shower head was too high and did not give off a lot of pressure and the tub was super slick. Needed a mat. Beds were ok. AC works great. read more

This was my first visit to this location, and I was pleasantly surprised by every interaction I made. Upon entering I was greeted by a friendly face (wish I could remember her name), she was still training so wasn't able to check us in, however, she kept us entertained during the few seconds it took the Front Desk Guest Services Agent to come out from the office. Check-in was extremely smooth, we were thanked for being part of Hilton Honors, and they were able to accommodate the comments I'd made as part of our reservation (light sleeper, away from the elevator). We grabbed our waters & a couple delicious warm/fresh cookies, and headed to our room. Room 323 - The room was so nice, I understand the hotel is still new, but the furnishings chosen were above what I anticipated from the Hampton Inn. The shared sliding ("barn-style") door for the closet/bathroom rubs metal in one spot (isn't a smooth), but is a nice space saver. The window faces over the back parking lot and a field (great sunrise spot - and quiet). The mattress was firm (how we like it), the linens clean, with plenty of pillows to pick from & gave us a great night sleep. I loved the walk-in shower! Instant hot water, great flow, and laid out well. Plenty of tv channels to frustrate you, plus a great Wifi connection. Breakfast - We only had a one night stay, but the Friday morning that we were there they served one of the best hotel complimentary breakfasts I've had. Cereals/oatmeals/fruit/yogurt/pastries (they could use more bananas), Waffle Bar (with great toppings), Hot bar (during our stay they had Cheesy Eggs with peppers, potatoes, and flour tortillas), a variety of juices, and fresh/hot coffee. Check-out was a breeze - extremely friend guest services agent(s). If our travels bring us back to West Plains, we'll be looking forward to staying here again! read more

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I checked in early to room 203, but went into town. I returned at 11 pm, the key doesn't work. Night manager goofy and lazy. Made 3 trips from room to desk, asked her to open room and manager key isn't working either. She left me in hallway for 25 minutes to find another room. This is outrageous!!! read more

Hampton Inn West Plains - The dreaded room 203 Even the managers key wouldn't open. 4 trips to the desk!!!! - Hotels Near Me - West Plains, Missouri

Sorry for the late review! But OMG what outstanding customer service (not unusual for Hampton my fav) but the front desk went above and beyond in all ways making my daughter's birthday one she'll always remembers! Getting us everything we needed! Housekeeping is uh uh amazing clean rooms, hospitable and room spotless! Everything was updated etc! Quiet and comfortable! And all American hotel! It my northern aux arcs! Where kindness is everywhere! We will recommend and return! Ty ty ty! read more

Very nice and new facility when we stayed in early spring 2019. Bright decor Nicely appointed rooms. Free breakfast offers several options, both hot and cold. Front desk attendant was very friendly and helpful. Average price and value. I would recommend and stay here again. read more

This hotel refused to provide a refund or a change of dates when I accidentally booked the wrong date . I travel a lot for work and I'm extremely tired generally after working and constantly traveling. I had to pay for an additional night and for the night that I accidentally booked. Don't stay here. The place stinks, the microwave was broken, the refrigerator was broken and cigarettes and urine smells through out the hotel. The staff weren't very friendly. The town is not minority friendly. I have traveled all over the US and this is the 1st to deny my change of dates even when I had only booked the room 30 minutes prior. read more

Wow, some tough reviews here on this property so I was skeptical. But I was very pleasantly surprised. Here is what I found: 1. Standard buffet breakfast. Just fine for free. 2. Large room. It was very nice, clean/comfortable. 3. Wifi was fine. 4. Elevator was fine. 5. The staff were all very friendly and courteous. Made eye contact and were professional. All had a welcoming smile. 6. The public areas well maintained & like new. 7. OK access to freeways and amenities outside the building. A little remote so car a requirement. Decent restaurants around within 1 mile. One great BBQ place just down the road. 8. It might be standard and I have just missed it in other Hamptons, but they offer a sack lunch style breakfast for those that were running late and/or missed breakfast. I thought it was simple and genius. A very nice touch. I would definitely stay here again. read more

Absolutely the best Hampton Inn I have ever had the pleasure to sleep in, it is brand new super clean and conveniently located next to everything you need or want in West Plains! I am a Diamond member and have spent upwards of 3/4ths of a year in Hilton properties over the last few years since 2015. Sooo, I have a pretty good idea about Hilton properties and Hampton in particular. Just a word of warning you may want to wear sunglasses when you use the bathroom because it is so sparkling clean! This is thanks to Zobrina and Kasey and the rest of the crew. Mary and Tiffany at the front desk just to name a few are there to insure everything is perfect during your stay and the girls taking care of breakfast are dedicated to bringing you the best breakfast that Hampton has to offer! read more

The best part of staying at the Hampton Inn was the staff. Very friendly and courteous. The ladies that prepared breakfast were outstanding in talking to my 4 year old. We will be staying here on our next trip back to the area. The rooms were quiet, with easy to access outlets with USB charging ports all over the room. We stayed in a room with two queen beds and slept very comfortably. Breakfast was delicious, and they had courtesy items, we had forgotten to pack our sons tooth brush and they were able to provide us one and tooth paste. read more

OK overall but bizarre design choices and problems. The "barn door" for the bathroom may save space but also has air gaps that make the bathroom feel less than private. It also blocks the closet when open. Apparently they thought it stylish to place the faucet at the corner of the sink, but what it really does is flood the counter. Is the spackle on the bathroom door frame a design choice, or something that was overlooked? Finally, the deadbolt for room 321 is broken. It simply doesn't align with the strike plate. Likely was defective from the day the hotel opened, but no one noticed or cared. read more

Excellent staff and accommodations. Very modern and clean. Thank you Tiffany and Chris for the customer service. I highly recommend this hotel when staying in West Plains. read more

Home away from home. Great clean hotel, nice staff, comfy accommodations. If you need a bath, get the 2 queens as king rooms have showers.

Clean, new, nicely decorated and maintained, lots of smart thoughtful appointments like different paper coffee cups so you don't mix yours up with your friends. Friendly staff, exceptional. Fairly priced. Highly recommend! read more

Newer property. Immaculate, nicely decorated and with many upgrades I haven't seen in other Hampton Inn properties. Bed/Room were extremely comfortable and well appointed. Service was very good as well. I'd highly recommend this property when staying in West Plains. read more

Not a pleasant stay last night. Switched rooms because heating system did not work. Then sink drain in new room was partially clogged and emptied very slowly. Also had to kill two bugs. Sanitizer dispenser in lobby area was also empty at one point. Not up to Hilton's usually high standards! read more

Amazing! Super clean! Very friendly staff! When we checked in late at night, I'd asked how early they made coffee since we were leaving at 4am. She said she'd make sure coffee was ready for us (which it was)! The rooms were spotless and so comfortable! The tv was huge and had a lot of channels! Beyond enjoyable stay! If we could give it 10 stars, we would! You have to come in the back side through Walmart in a really weird way. I wish you could turn in and out easier, but no other complaints at all! Wonderful experience! read more

I had to come to west plains for work...about 4 hours from home...I of course forgot to make reservations to stay somewhere so I looked some places up on yelp...Hampton inn seemed to have some good reviews so I thought I would give it a shot since I have never stayed in one before...I was very pleased!!...very nice facility!...my room was very nice...king sized bed that was very comfortable and lots of pillows...bathroom was nice as well...would have loved to soak in a bath since I didn't have any kids on this trip and don't hardly get a chance to do so at home...but the shower was hot and big...the pool seemed nice as well but I didn't have time to use it...looked very clean...I heard some other visitors say the exercise room was nice as well but I don't ever use them...probably should...lol...breakfast was amazing for a continental one...eggs with peppers (I heard the breakfast lady tell a gentleman that is allergic to onions that she would set some aside for him in the morning without onions - props to this lady for going above and beyond)...smoked sausage...biscuits and gravy...cereals...pastries...fresh fruit...and a waffle bar!!!...my kids would be jealous!...they even had chocolate mints in the room!...amazing staff...very friendly!!...will definitely stay here again if I am in the area!...thanks for a wonderful stay! read more

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