Everyone is very friendly and knowledgeable. The process from testing to selecting glasses was…read moresmooth and easy. I would recommend this office to anyone needing an eye exam.

Staff were very good to work with. I was able to complete most of my forms online. The office is…read moretechnology friendly as opposed to some practices I've tried in the past. Front office and ancillary staff are very friendly and helpful. Willing to explain insurance coverage, options and ordering contact/ glasses. The OD's are patient, explain what they are doing and how they interpret the results. Professional and friendly.

Really outstanding. The staff seems professional and I have nothing but good to say about the…read moredoctor himself. Highly recommendef.

several things wrong. 1. i was given a test with out…read moreconsent and they charged me a $20.00 fee 2. they would not give me my glasses until i paid that fee. 3. i had another pair of glasses that they "fitted for me" and they broke the arm of the glasses! did NOT tell me just covered it up with a plastic tube type fixer. 4. they have gotten my script wrong, its a bifocal and its hard to see anything It took us a year to get these 2 appointments (my autistic son and myself) 5. the material of the glasses feel thin and not well made. I have tried to get them to fix the problems right after they occurred and they said once i leave the office with the glasses they are not responsible any further. ( after i was told to give it a few weeks to adjust to the new glasses and then come back in)

Before we dive into the specifics, know this: If you're the kind of person who doesn't mind paying…read morea little extra in exchange for great, prompt service and aesthetically pleasing surroundings, you will probably enjoy your experience with Vision Clinic. If, like some of the negative reviewers on this listing, you are shopping for a bargain, you should look elsewhere. As far as optometry services are concerned, I've clearly thrown my lot in with the former group, having been a customer here for three consecutive years. And it's not hard to see why: the staff run one of the tightest ships I've ever seen, with a wait time that never exceeds 10 minutes, and the wait itself is made more pleasant than usual by the comfortable surroundings of their visually impressive offices. That said, I have never purchased frames from their opticians for precisely the reasons mentioned by other reviewers - the same quality is available elsewhere at a far lower price. That holds true for contacts as well, BUT if you need some in a pinch, there's a good chance Vision Clinic will have them in stock, whereas their competitors often have to order them, which obviously means more waiting. It's a truism of our time that convenience and pleasant experiences often come at a premium, and that axiom certainly holds true for Vision Clinic. But on balance, I think you'll find that the organization's positive traits are worth their costs in the end.

I initially scheduled my appt and my daughters appt back to back at vision clinic Springfield. I…read moreasked repeatedly about bringing my 3 year old and shared her background, what she went through as a micropreemie, and making sure they would be qualified to work with her and understood what needed to be done. I was told, yes ma'am, yep! Yes, we can do that! Absolutely. Don't get me wrong I LOVE my doctor that I see for myself as an adult but I think it's ridiculous that the staff didn't know how to work with my child. I literally had to take charge of the appt because they asked my daughter what letter is this? SHE JUST TURNED 3. Sweetie, can you tell me what this line is?? Nope, I literally took control and said can you show them where the birds are, the cake, etc. they tried taking pictures of her eyes and couldn't even do that. This appt didn't look remotely close to previous appts I have been at. I suggested multiple times, we can move forward with dilating her eyes but they weren't comfortable making her more upset. On top of that, we were referred to another doctor within the same office but didn't give the option to schedule. I had to call back and schedule. Why was I told that they could take care of the appt and walked out feeling so frustrated and upset. I still had to pay for her visit and we couldn't even get answers. Now to move forward with another Dr in the office and it's a "medical" visit and I have to pay more again when I should have gone to her in the first place. I'll come back as a patient because i love the doctor that I see but I have such a bad taste about how these tests went and how I took charge of the appt because they didn't know how to talk to my child to get the answers they need. They should have pointed us in the other direction instead of wasting our time.

Took grandson to Nixa last year. Dr told him he was farsighted. Him being a teenager and first…read moreglasses we didn't believe him when he said he couldn't see just figured he didn't want to wear them. I took him to a different Dr this year and was told why he couldn't see. The new Dr checked his last prescription paper and examined him and laughed My grandson is nearsighted very nearsighted. He wears his glasses without a problem now and can see. I wouldn't go back to or recommend Nixa Family Eye Care.

this is a waste of your money you might as well set it on fire instead of going here. Not only were…read morethey 33 minutes late seeing me for my appointment but after giving them my old so that they could replace them with new lenses waiting three weeks calling to check on them having them verify with me that they did in fact, send them out to have the lenses replaced not only to have them. Call very next day and have someone me that the glasses actually never did get sent out and they need me to come back so that I can make another payment before they send them on a co-pay for the glasses before I even receive them. So the first girl, I had spoken to lied to me when she confirmed the glasses had been sent out. Don't go here.

I enjoy going to Nixa Vision! It's a nice clean place with very kind staff that are always happy to…read morehelp. The eye doctors and staff are full of helpful information to make life easier with my aging eyes. They have a nice selection of glasses that make me feel good wearing them.

This place is shady!! First, there was one particular…read moreemployee that told me that my insurance wasn't good enough. Second, they scam us with more money. Do not trust anything that these people say. They say one thing then someone else says something else. We tried giving them a second chance and this is what's done. Word of mouth is very powerful !! Never Never Again.

this place just pushes people thru. The leadership could care less about quality of eye care, their…read morefocus is more money. The poor Doctors get hammered daily with patients. the waiting room is like a third world nation. I got multi-focal lens.......my eyes have been worse than prior to surgery....no options to fix it. Please, don't go here.

Good doctor, but so slow. My husband spends well over 2 hours there each time he goes in. Mercy…read morecould hire more doctors, but they keep building more clinics in their never ending competition with Cox Medical Center. At least they could explain why it's taking so long.

They have a great selection of frames, ample choices of glasses and very competitive prices…read more However, what impressed me the most was the great service, knowledge and professionalism of Melanie. She was great!

Every single person in this location is friendly, helpful and thorough. Karen will give you an…read morein-depth exam and nothing is overlooked. She takes her time, is very honest and willing to answer and explain any questions you have. While I was there, a gentleman was in to get an exam. They actually told him they were not in network with his insurance plan and gave him suggestions of places that accepted his coverage. He was very appreciative that they did not just do the exam and charge him for it. They had his best interest at heart, and it showed. Great customer service!

Charges fees that are not covered by health plan and were not disclosed at the time the appointment…read moreis made. The additional charge is for a retinal image that i did not ask for and did not want. According to Lenscrafters website, the image is not required. According to the clinic there (at Battlefield Mall), it is. 'Best I can tell, it's just a way to get another $25 out of you. Additionally, the frame selection gets worse every time I've been in there (Wife and I have been going in there for about 20 years). 'Guess we'll be going elsewhere.

Excellent eyeglass provider. Always returns my old eyeglasses back to me when I get new ones in…read morethe event I would need them as a backup pair should my new glasses get lost or damaged.

Dr. Katie was great. She explained everything along the way. I would recommend her. The office…read moreand front desk staff were also great. Scott did a great job in getting the best glasses for me.

I wear both glasses and contacts and was ready for a new pair of glasses. I went to Springfield…read moreFamily Vision's website and was pleased to see the option to schedule my eye exam online. Fortunately Saturday hours are available and I immediately booked the 10am time slot availability. They were friendly and prompt, after completing the intake forms there wasn't a long wait to be seen. I really liked the welcoming, pleasant and professional demeanor of the entire staff. I was looking for a specific style frame and they had what I wanted in several color options. For my next eye exam I would certainly continue scheduling here. They are located in a small business complex not far from Battlefield Mall.

My mom is a patient here for several years now. I took her to her appointment and was immediately…read moreappreciative of the easily accessible parking, the covered circle driveway for drop off and pick up and the automated handicap accessible doors. She uses a wheelchair so that accommodation is extremely helpful. The facility is much larger inside than I realized and their desk staff is so courteous and professional. My mom's doctor was patient and explained his answers to her questions in terms that she could easily understand without having a degree in ophthalmology. And they are in network with a lot of different insurances which of course is a big plus. They have a nice selection of eyeglass frames but it's a much smaller selection than a LensCrafters store as an example. But my mom tried some really pretty frames and they are definitely worth consideration.

Everyone was incredibly kind, caring and knowledgeable. Had 2 cataracts removed. Would highly…read morerecommend Mattax Neu Prater Eye.