The delivery person was knowledgeable and friendly. I felt secure opening my door to except the…read morepackage..,

I had a very pleasant experience with Sebastian and Jesus. They were very accommodating and very…read morehelpful. Answered my questions with facts and avoided giving me inaccurate answers. Both were very professional.

This business takes Aetna insurance. Oftentimes, the insurance will just pay monthly for a rental…read morehere. But if you need medical equipment, it could be a 4-5 year rental. I saw all sorts of leg trikes, motorized equipment, as well as medical supplies. Krystal looked up our transport chair up & saw that it is a purchase with a $14 copay. She informed us that it's a $500ish buy!! [NB : sina qua non* medical equipment is pricy] So I'm here because my dad's wheelchair aka transport chair is defective. Every time you pushed it, the top part of the frame buckled. And it's heavy. I could hardly lethargically lift it to the trunk of their Prius, & definitely not into my trunk that has a lip. But we were able to borrow a different, lighter version until the new transport chair comes in a week. A week later, I was informed by text to pick up the new, summery blue transport chair. As you can see below, it has rests for your feet so no dragging. Thank goodness it is lighter as it took all my torque & mighty heft to hoist the previous one into the trunk. This has a 30 day warranty so the clock is ticking!! So far, it's been excellent & a main stay to push dad to doctor's appointments, grocery stores, musical affairs, & his favorite las vegas buffets!! *indispensable, much needed

I have been waiting approximately three to four months for medical equipment ordered through the…read moreVA. Universal Mobility received most of the items but said they would not schedule delivery until the final item arrived. The biggest problem has been the complete lack of communication. I have called repeatedly, left multiple messages, and almost never receive an answer or a return call. Last month, I finally reached someone who blamed the issue on problems with their phone system and said it was being fixed. A month later, nothing has improved. The VA has now confirmed that Universal Mobility has all of my items and is supposed to contact me to arrange delivery. Interestingly, the VA can reach them at the same phone number without difficulty, but my calls continue to go unanswered and my messages are ignored. This equipment was ordered because it is medically necessary. Making a disabled veteran wait months while refusing to communicate is unacceptable. I would not recommend this company based on the delays, poor customer service, and lack of accountability.

Joining in the rest of the group here to say TURN OFF YOUR AUTOPAY NOW!!!! I have been using a…read moreCPAP machine for over a year now, and each month, I'd get a call from 'AdaptHealth' asking me if I needed any supplies, and whenever they would send them, thanks to the Insurance I had (UMR), it was always covered with little to no copay on my part. Now all of a sudden, I am receiving notices of payments due of anywhere between $40-$160?! Total BS. This place is exactly what others are saying, and now that I have read others reviews, it doesn't surprise me in the least that they are being sued. Turn off the AutoPay everyone and buy your own supplies elsewhere that won't cost you hundreds of dollars. Seriously, my most recent (and by recent, I am referring to January, 2026), I had ordered three new face masks, the little rubber things that go over your face with the plastic hole to attach the hose to...for all three of these, the total cost came to 105 dollars; $35 PER MASK. ABSOLUTELY RIDICULOUS! I can find the same mask available elsewhere for under $20. "Oh, but you won't be getting the same healthy, "medically approved" quality mask if you do that and don't let us replace it for you..." they say at AdaptHealth....FORGET IT, we're onto you and aren't going to be fooled anymore! Collections? You threaten us with Collections? I'd love to see you actually do that...it won't happen. Again, stick to your suspicions and to your gut feelings everyone and DO NOT USE THIS COMPANY ANYMORE! Do your homework and look around and save your money and don't let them "offer to replace any supplies" for you ever again.

I received a bill from AdaptHealth for $11.44 on behalf of Bennett Medical Services with no…read moredetail. I never heard of either company before. I did a search online that showed AdaptHealth is being sued in a class action suit for fraudulent billing practices. Buyer and bill receiver beware of dealing with either company.0

Nice ppl. Helped a lot while we were from out of town! Great that the store was open. Now we know…read morefor future trips to Vegas

Balzhima helped me today when I came into the store. She helped size a proper mask for my new…read moremachine and was generally a delight. I will be back!

I called the store because I had questions about the website, and a nice man (who I believe is the…read morebusiness owner) helped me to reserve a wheelchair online. The business called me when they delivered the wheelchair to my hotel which I appreciated. They then told me that they lent me a lighter weight wheelchair. This is a very convenient service for people with mobility issues. Highly recommended.

Staying in kas vegas my husband and I have problems getting around because of our legs my husband…read morefound this place under the yelp reviews and since the other place we rented from wasnt giving us a good service I called here. And boy what a amazing service from the person named Sasha who took my reservations to the person who dropped off the scooters to me name Josh. So friendly both of them knew everything about the scooters I rented. The prices are reasonable for me I thought. If you looking for renting a scooter to get around in vegas give them a call. I'll surely will rent from them again. Thank you Sasha and Josh.

Their service, the scooter I got and it was good value for the money…read more I rented it at the Tropicana in Laughlin Nevada and both the employees I encountered were professional and answered all of my questions when I picked it up and returned.

Desert medical equipment is an excellent company! They have fantastic service! Fantastic…read moreselection of products! Fantastic value! Very amicable and helping you out and delivering the products! They are all about value care and really taking care of the person. Truly exceptional company. If you're looking for anything medical, I would highly recommend medical equipment.

Recently discharged from the hospital and Pure Medical is the one assigned for my medical needs…read more They delivered two separate occasions in a timely matter. Very efficient and friendly.

My mother passed away in June and Ryan came to my house early in the morning knocking like he was…read morewith the cops or FBI, and by the time I went downstairs, he was gone I had looked from the upstairs window and I couldn't see a vehicle in front of my home or anywhere near my home so I was very confused on who it was. Later that afternoon I heard the horrible knock again and I was in the living room. It scared me because I know that there are a lot of people that try to break into houses. Long story short, Ryan tried to force himself inside my home and when I got close to him and asked him who he was, he said that he went to pick up the equipment because someone had died and he was screaming it. He then told me not to choose Pure Medical next time. I am taking that to the heart and God forbid I ever need from their services again I do not appreciate the disrespectful way that he came to my home and how he spoke to me. No one in a grieving stage should have to deal with that. There were also times when I would call in and I would speak to someone, but I never got her name and she was also very disrespectful. She would only be nice once the doctor called in. Funny thing is he was standing right by me and he would hear the whole conversation.