I received a bill from AdaptHealth for $11.44 on behalf of Bennett Medical Services with no detail. I never heard of either company before. I did a search online that showed AdaptHealth is being sued in a class action suit for fraudulent billing practices. Buyer and bill receiver beware of dealing with either company.0 read more

I have been with Bennett for years, through several owners and location changes. Now they are under Adapt Health. I've stuck with them because they are "the devil I know", not because they provide good service. Their staff overturn is incredible, their record keeping is a cluster cluck, and the time they take to resolve issues or fill orders is absolutely dismal. I could write a chaptered book on the bad experiences I've had but this latest one sent me right over the edge and I'm done. I needed a portable tank in order to be discharged from the hospital and as I was climbing into the Uber I switched from the hospital's tank to the Bennett tank and they had delivered it with NO GASKET on the regulator. Not only did I have to return to hospital but I had to pay for the UBER that I could not ride home in!!! Incidentally, DO NOT set up auto pay with them, make them mail an invoice and pay it yourself. Their billing is consistently inaccurate! If you provide them with your CCard info for one payment, they automatically apply the info to your account for future payments and it's a fiasco have it removed, can't be done online, takes a phone call, none of wehich are short. read more

BEWARE! Bennett Medical Services, an Adapt Health Company practices fraudulent billing. I'm the beneficiary of a Medicare part C HMO and Bennett Medical Services is an in network provider for my HMO. They continually overcharge me despite my insurance provider contacting them monthly about the incorrect billing. They tried to bill me for "past due" invoices which were actually paid and I provided their confirmation of payment. They still insisted I was past due. In reality, THEY OWE ME MONEY FROM ALL THE MONTHS I OVERPAID THEM. read more

I wished I looked up the reviews for this company before using it. I can see why it only has 1.5 star. I don't have any problems with placing orders but the billing is a big mess. I didn't receive any bill for months. Every time I called to ask about my co-pay, I was told that I didn't have any. 5 months later, someone finally transferred me to the billing department and I was told that I owed 5 months of payment!!! I am still waiting to receive my bills!!! I worry that I will be sent to collection without even gotten a chance to see my bills and make a payment. I would stay away from this company. read more

Recommendations when dealing with this company... if you have private insurance and that company recommends Adapt/ Bennett services.. Ask your insurance to fully explain the full commitment as far as Cpap goes... most have you leasing the machine for approx 9-10 months charging your insurance with copays/deductibles usually falling to you.. The hook is supplying you with replacement equipment.. The patient will be charged a penance for these replacements.. Search for a alternate supplier for your particular device to compare pricing... adapt makes their cash buy low bidding for the insurance contract and nickel and dime you for supplies and not making you aware of the end of the lease..Talk to your insurance to find out when the leasing period is over and you become the owner.. Adapt will keep charging if you are not aware of the terms.. In this economic stressful time being a pawn in the insurance quagmire is exhausting.. They'll recommend having a payment method on file... I would use a credit/debit card that you fund and is not attached to your checking/ savings account( phantom billing)... Hope this helps read more

The equipment sales are fine. But getting them to place an order requires full days on the phone with them and they consistently assert inaccurate information about insurance coverage, medical details, etc. It's really clear their business model is to avoid placing orders, so I'd encourage anyone to see if your insurance will allow you to purchase your equipment elsewhere. Doctors like them because they're a big national operation but from a patient perspective I'd give them negative stars if I could. read more

I received a c-pap from here. The employees who actually explained how to use the machine did a good and helpful job. Other than that, the service is terrible. This company doesn't answer its phones. Not for its general line or its billing line. When I had a billing question, I had to actually drive down here to talk to a person. They also don't have accurate hours updated here, so I've attached a photo showing current hours. read more

Bennett Medical Services - Medical Supplies Near Me - Las Vegas, Nevada

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Bennett Medical Services is a catastrophe. This crooked company will make you sicker and more stressed than whatever condition ails you in the first place. Their customer service is non existent. They never return phone calls. They are unresponsive. All of their employees just give you lip service but never any actual results. Only excuses, run around, countless hours on hold, getting transferred to different departments, phone gets cut off, clueless customer service reps who are powerless to actually resolve issues....There are no words powerful enough to adequately describe how horrible this company is. If your doctor sends you to Bennett, run like the wind. Ask for another medical device provider. Once Bennett finally goes belly up (and they will, it's only a matter of time), the world will be a much better, healthier place. read more

My father submitted an insurance form for medical supplies to be delivered after he got knee surgery. One of those items is a walker. Day after the surgery, we don't have the walker. These guys are frauds who will not honor contractual agreements, and should be put out of buisness read more

My md ordered me a CPAP 5 weeks ago. I watched my doctor electronically send the order and supporting documentation to Bennett medical. 5 weeks later I've gotten 2 denials for missing documentation from my insurance, bennett has NEVER called me (I'm calling 2x/ week), they RARELY pick up the phone and when they do it's basically "oh well... it's not our fault, good luck to you". I did auths for DME for 8 years, in several states. This is not that hard to get right, but they cant get it!! They're awful, they mislead and lie, they have 0 customer service... WORST DME COMPANY EVER!! read more

Customer service is horrible and if your cpap machine breaks forget getting any good customer service. Very rude employees and I will be switching my business else where. read more

This is the worst company ever DO NOT USE THEM AT ALL I have been working with them for months to get some equipment i have called them ever week for months I get the run around every single time. They keep blaming everyone else when they are the ones who cannot do their jobs...this place needs to be shut down...DO NOT USE read more

I feel like I am repeating much of what is in the early reviews, so I apologize for that, but these folks are a mess. Let's review... 1 ) They do not return calls. It takes are average of three unreturned calls over the course of 3-4 days to get an answer. 2) Would tell us they needed one more item before they could accept or insurance referral, then it was another... and then another. Ended up buying supplies at Amazon while we waited. 3) When they finally ran out of items to ask of us for, my husband went to pick up his supplies, they said that our debit card was declined. Considering that both myself and my husband had just gotten paid PLUS the fact that we have overdraft protection, I could feel the blood running from my face fearing that someone had hacked our account. Then, after what felt like an eternity, the receptionist said "Sorry... I didn't enter your full billing address..." 4) Their co-pays are MUCH higher than where we got our supplies before. I wish we could still use the previous supplier, but we recently relocated from the East Coast, and our military insurance provider changed. When I get my supplies refilled, I will probably just go thru Amazon, as the price is nearly the same as the co-pay. Okay... I'm done for now... read more

This company is a joke. I had equipment from a year ago for my newborn jaundice took equipment home and someone a few days later came to my home picked it up and months months later I received a bill for 1200.00!!!! Basically it's a bill for the equipment never returned to their warehouse and I'm being accused of having this and why would I keep this my son doesn't have jaundice anymore a year later!!! Worse company ever I will take legal action if this isn't resolved read more

I had an appointment today to pick up my C Pap machine. This was my first time having to wear. I was excited to get my machine, but I had two bad experiences with the sleep study process. My technician name was Chad Faso, RRT. He was very attentive to me and my 13 month old granddaughter. He explained everything and even allowed me to be hands on with the demonstration. When we were finished he carried my equipment out to my car while I pushed my granddaughter in her stroller. We started on time and we finished in a timely manner. I feel like Chad Faso RRT is going to be someone I can call on with any questions or concerns. read more

Horrible service. No one answers. Tried several options. No response. After several messages no one is calling back. Why is this company still in business and why is my insurance contracting them. Terrible... Update - Once you get to the Vegas office the service took a turn for the better. The receptionist Jocelyn was very welcoming and friendly. The technician was thorough and friendly as well. I think the main issue is the either the corporate office in Reno and their phone tree which takes you straight to voicemail. Guys improve your phone service and you will be ok. read more

I made the decision to return the cpap. I called my insurance company about the process and was told I was over charged by $173.00. I called to let them know I would be returning the device I asked if I needed anything from my insurance I was told all I had to do was bring the device in. While attempting to ask another question I was hung up on. When I went in with the device I was asked if I had the doctors order to stop therapy. I said no and attempted to explain my conversation. I was forced to sign a AMA form which I wrote in I was forced to sign and that because I wasn't told I needed a doctors discharge order this form would work exactly the same as the one from the office. The staff was extremely rude. When I asked about a refund they told me that they billed me for what the EOB from the insurance allowed which means they billed my insurance before I ever got the device Also, they do not honor HIPAA law at all read more

Why do I give One Star? Yelp won't let me give None! Double Billing Me Monthly! Charging a Payment Fee! No Service Of Equipment! No Returned Calls! No Supervisor or Management Available! Sad You guys are really SAD! read more

The worst patient service I have ever encountered! Have left 3 messages to get my DME NOONE will call me back and each time to leave a message I was put on hold for a minimum of 15 minutes. Extremely unprofessional. Better business bureau and my insurance company will be hearing from me. Shame on me for selecting them as my DME provider Second experience with them - another 2 weeks to get my medical supplies - took them 3 phone calls to get my stuff. They put the blame on me saying they left me a voice mail to which I returned the call within minutes. They took a week to call me back then called me back put me on hold to get a representative on the line for 20 minutes at which point I was at work and asked them to call me back - took them another 5 days to call me back now I have to wait 5-7 days to get my broken cpap supplies. read more

Poorly run business! Seldom returns calls (a bunch of different #'s marked as robo call phones) . Just paid my bill up and using a much better company! Sad, all they had to do was answer my calls and we could have cleared up issues! Enjoy your phone system. Bye read more

These people are so awesome I just can't say enough nice things about them Jessica is outstanding and Barbara too highly recommended read more

Bennett Medical Services - Medical Supplies Near Me - Las Vegas, Nevada

Patient Beware. Invest your time researching other CPAP suppliers. After multiple telephone calls and fax request from the medical provider and no response from Bennett, they intentionally waited for my insurance to renew so they could collect the full deductible of over $400. If they had responded to one of the multiple prior request for supplies, I would have met the prior year deductible and avoided the additional expense. I walked out and will find another supplier. read more

FRAUD! FRAUD! FRAUD! Instructions were to pay by check when device delivered. Gladly wrote the check when the device arrived. Later received calls that we had not paid. We were sent bills with late fees added. Called and left a message (since no one answers the phones). They called back and I paid with a card (late fees removed). Surprised to find out the company decided to cash the original check they never received just short of the 6 month window expiration to cash. Will be following up with bank, any review board, and news channels. Looks like this is their business model based on other reviews. STAY AWAY! read more

Well my husband has been trying for weeks to get his new supplies for his C-pap machine, Finally frustrated he asked me to call. They have had his order for new tubing since the 28th of last month and no one has done anything with it. I agree with the bad customer service. Although they seem nice on the phone, the real people that can do anything are unavailable. I was promised a call by the end of today and of course that didn't happen. Even while on a three way call with my insurance company. They had no answers at all. So I'm returning machine and going with a different medical supply company since they can't do their job! This has been and awful experience. read more

Poor phione service, they put you on hold with a call you are paying for long distance. They have no 800 numbers to call for your billing problems. To charge for a call about billing is ludiicrist.. When you finally get a voice mail from billing it tells you they will get back to you in two days. The office in Las Vegas, is not any better. This company was recommended by my respiratory doctor and sleep clinic. read more

I strongly recommend avoiding this place at all cost! They're very very tricky and misleading regarding billing! Customer service is horrific! Do NOT believe anything the billing department tells you. I feel they were intentionally misleading in order to continue billing for additional unnecessary services. read more

Omg. How many times can I be transferred back and forth before giving up and hanging up? I lost count. I call. I get transferred to another department that tells me I need the first department. The second department can't transfer you back so you need to call again for them to transfer you again to repeat the same process. It's so much fun. 3 times was all I could take this morning. I waited and I tried again this afternoon and on when it was about to happen the second time I interrupted the woman who answered to ask her not to transfer me. When I can finally explain my situation and asked about picking up my prescription I learn they don't even offer that anymore. They will just put you on a mailing cycle and mail out supplies. How do I even know if it fits properly??? Ugggh. read more

If there was a 0 star option i would have clicked that.. Got a nebulizer from my sons dr. 3 months later I got a bill from them for $140.. Seriously!! the same model sells for $32 online. The Dr. told me that my insurance would cover it.. That was a lie! I called Bennett medical to ask them why they're charging me $140 for a device i can get online for 32.99.. They told me that was my contracted price for that machine with my insurance company.. I told them i was going to take the machine back to my dr. And the lady told me that if i did i would still be responsible for the 140 because there will be no record of it being returned.. This is just complete theft! Price Gauging!! Taking advantage of the trusting parents of a sick 2 year old.. After the Dr. send the kid home with at machine.. Whats stopping these people from charging $1000 for a $32 machine.. CRIMINALS!! read more

This is the most poorly run business i have had to deal with...their phone service says nothing about wheelchairs. Put on hold for over 20 min just for them to asl me my state. .nevada. Then on hold again for 15 min just to have someone disconnect me. Am going on fb and recommend to my dr never use them and all the hospitals that have them for patients to go home with. Owner should try calling their own business..... ridiculous read more

This company is horrible. NO ONE knows what anyone else in the company is doing. They have literally NEVER successfully been able to process anything I have ever tried to do with them. Nearly all calls are diverted to a call center in the Philippines and none of the people you talk to know what they are doing. So when you do have a problem, there is NO HOPE AT ALL of getting it solved. I will be immediately changing my medical supply company as soon as I am able to get this done. I am posting this in hopes that people will read these reviews and save themselves from the service of this company. Medical Supplies are too important to be trusted in the hands of a company that does business like this. If you look you will see that this IS NOT the only negative review you will see. These reviews are not posted by a few unhappy individuals who are the exception to the rule. This is the rule for the company. Please take our advice and seek out another medical supply provider to service your needs. I promise you these people will let you down. read more

This company is very difficult to deal with when it comes to reordering supplies. They make you pay up front and then they reimburse you after the insurance pays-which is a several months process. They don't reimburse you the interest you lose, etc. I had a problem with this recently and when I tried to call the local number it sent me to a national office. The national office told me this is a local problem and to please hang up and call the local number-which they cannot give me. I called the local number from their website AGAIN and it takes me again to the national office. I do not lke a company that you cannot get in touch with!! read more

This company will double bill you for your copay, they will delay your shipment of Supplies, They are rude on the phone and do not return calls! I have been dealing with them for several years as it was the only durable medical supply company that my insurance company dealt with. I'm happy to say I'm rid of them now! DO NOT USER THIS COMPANY IF YOU CAN HELP IT! NOTHING BUT STRESS AND INEPTITUDE! THEY ARE LAZY AND DON"T WANT YO HELP! read more

I have had numerous problems with Bennett. I have been trying to get my CPAP equiptment resupplied for over a month. They do not return my calls. In the rare occasion I get to talk to someone, they flat out lie to get me off the phone. Very frustrating. I am a disabled vet with few options here! read more

NO STARS! How about FIVE MIDDLE FINGERS!? I had ONE visit to their shop at the end of 2010, knowing that CPAP would be 100% covered by dual insurance. I got fitted for my mask and pushed into a $2k CPAP by Fisher & Paykel. Start to finish, I was assured that my unit was covered 100% The CPAP also proved to be nothing but a loud paperweight. The unit made too much noise and I couldn't sleep with it. After moving out of state, my current health care provider switched my CPAP saying in so many words, "That unit of yours is a golden turd," and I've been using a different brand ever since with no trouble at all. So, they smelled my double coverage and milked it for all it was worth and I still had sleepless nights. I was so dissatisfied with what I initially got from Bennett, I never wanted to call them for anything and sure as hell didn't ask for any new supplies from them either. Yet, apparently, Bennett and their collection agency have been trying to get money from me since 2013, something I just discovered in 2017. Appears I've joined the chorus: no answers, no responses, no callbacks. Dispute with credit bureaus next. Bennett can GET BENT. read more

At first I was apprehensive dealing with this company because of the young man that delivered oxygen to my husbands hospital room. He was not at all helpful! However, I called and talked with Brandi and she was so so helpful and professional. Answered all my questions and made everything right!!! What a special employee she is!!! Should be your employee of the year!!!! I was ready to find another company before talking with Brandi!!! Thank you Just when I thought all was fine I can't seem to get an answer on the phone! So disappointing!!Would like to change to 2 stars!!!!!! read more

Horrible service. Had to go here for CPAP supplies because my insurance dropped Southwest Medical as a PPO. After multiple phone calls to get everything switched over I was told I would have to come in for first order of supplies. Went in waiting 45 minutes, they didn't have the supplies. Had to order the machine. Total whaste of time and could have been done over the phone. They didn't need any paperwork or anything filled out. Then they told me to even order the supplies I had to pay up front and it was 5x's more expensive then previous supplier and 2.5x higher than what I can buy the same supplies for on Amazon. On top of that the place is a dump. read more

If you could give zero stars I would. This is the worst business I have ever dealt with. You will never talk to a live person or get your supplies. You will leave a hundred messages that will never get you any results. They do not care about you. Go to another company. read more

If there was a way to give them -stars believe me, I would have. This is THE worst medical supply company on Earth and that's me being nice. This time when I ordered, I was told the usual: after you order, it will take approximately 7 business days to arrive. That was on 6/13/17. Two weeks later (approximately), they called to get the payment. I understand they need to go through our insurance and often that isn't an easy task, but I've called the insurance company and gotten an answer right then and there and I witnessed a doctor's office do the same thing. So I really don't understand why it took them 2 weeks. Back to my review...When they called to get payment, I was informed from now on, we HAVE to give them our credit card information and allow them to keep it on file, from now on. They tried to tell me their computer system is VERY secure and I wouldn't have to worry about our information being compromised. Seriously, how can they expect to keep everyone's information secure when it can't even be done at the White House? Alas, it was either give the the card information or not get the order. Great way to run a business. Oh, and we have the option of having the supplies sent to us or we can pick them up at the Las Vegas location, as long as it's before 5 pm. Our order hasn't arrived yet, but after looking at the calendar & counting the days, I don't expect them to be here until 7/13/17 (7 business days) - one MONTH from the order date and they've been using our money since 7/3/17. I really don't like the way this company does business or treats their customers. I can't even imagine how they treat their employees. Do yourself a favor and do NOT do business with them. read more

I'm sorry that Bennett Medical seems like the only show in town for BiPap supplies. The robocall system didn't work. The direct line only got me a "we'll call you back" promise, and that was the one time I was lucky enough to get to a human being. Otherwise, I called several times on each of the direct and general lines, and got the recording every time. Thankfully, I only need filters, so I'm going to order them online where you can actually get some service. If I didn't know better, I'd think this was a government agency. read more

Bennett Medical Services in Las Vegas is incompetent on returning phone calls, When you are on hold I have been on hold for over 30 minutes. They don't deserve 1 star, Reno main office should close up Las Vegas. trying to get them for over 1 week. They called me back today to tell me prescription expired today. Incompetence at its best. They are dealing with peoples LIVES not selling HOT DOGS. A disgrace to the medical industry. read more