I just experienced the best customer service I've received in a very long time…read more The gentlemen in the service department of Winslow Ford saved me from a very long and stressful day. While traveling in my Ford Lightning on the I-40 en route to spend July 4th with my family in Eagar, I pulled up to charge at the Electrify America chargers in the Walmart parking lot...next to Winslow Ford. I quickly realized I had a tire that was severely damaged and was losing air pressure. I headed straight for the service department at Winslow Ford on the outside chance they would be able to help me replace the tire without an appointment. The size tires I have are rare and they didn't have them in stock but immediately asked if I needed help swapping the tire with my spare. I accepted their gracious offer and they got right to work while offering their comfortable customer lounge while I waited. I was traveling alone with my dog and they welcomed her into the lounge as well...which was especially nice since it was a 100 degree day. They swapped the tires and had it ready within 30 minutes and didn't even ask for payment. They may have taken pity on me given my dire circumstances, but I got the sense that was just how they conduct business. They never asked my name or requested that I submit a survey or review...they just provided the small town conscientious service that is increasingly rare and so amazing. I am extremely grateful to these compassionate and service-oriented professionals and would not hesitate to do business with Winslow Ford in any capacity in the future!

Service department cannot pick up their phone call... even if you call them after their lunch…read more.. but goes to voicemail... bad review for this dealership... I thought they care about the people... terrible ford dealership in the region

We found the parts manager visiting a friend when our car wouldn't start. He arranged a tow, a…read moredrive and to fix the starter in two hours! AND they washed the car!! We are impressed, grateful and on the road again!!

They do not stand behind their work, and will rip you off if you are from out of town and in a jam…read more On June 29th, in the middle of a four thousand mile, cross country road trip with my family, my car started acting up. it began to sputter and surge, and felt like it had a cylinder that was not firing. I limped into this dealership, and explained the symptoms to the service adviser. I was informed that their best, and most senior mechanic would be assigned to repair the vehicle. After several hours of troubleshooting, I was advised that I needed a set of spark plugs, a rotor, and possibly a coil to remedy the problem. I agreed to the repair and advised them that since the coil was suspected and old,they should replace that too. I paid this dealership $386.00 for spark plugs, a rotor, coil and labor, and went hapilly on my way. I hit it off with the guys at the dealership, and we talked alot about camping in the area. After approximately 260 miles (4 hours of driving) the problem returned. it was 11 pm, and I was forced to pull over and rent a room in Needles, Ca. Tate Auto Center was closed (understandibly, due to late hours.) The next day I called and spoke with the service advisor at this dealership, Sastamo, and advised him of the problem. He stated that he would relay the information to the Service Manager, Jack. I was then advised that there was "really nothing we can do, if you want to bring it back, we can look at it again." I was 260 miles away, and to tow it back to their dealership would have cost me approximately $600. I was stranded. I had to call a family member In Fontana to pick us up and had the car towed 80 miles to his house I would have settled for the following fair resoloutions: 1. a partial refund, pay for parts only, not labor, since they didnt fix the problem. 2. tow it back to their dealership, at their expense, for further troubleshooting. 3. have me take it to a dealership close to where I was stranded, and have Tate pay for the repair, if they suspected that I was just trying to scam them and get free repair. I am a proud Veteran, I dont make alot of money and am a hard working productive member of my community. I am an honest Yelper, and do many reviews. Tate Auto Center scammed me out of nearly $400. UPDATE-the problem turned out to be a seized distributer cap center electrode. Its the one a spring loaded center. the engine would heat up, the electrode would seize, and the rotor would loose electrical contact with the distributer cap, causing a misfire. The master mechanic should have caught this when he replaced the rotor, looking as to why the rotor was chewed up.

Winslow ford. Thought ahhh great they can fix the window quick. He spent 5 minutes to figure it…read moreneeds new switch. One hour later he tells me he is looking into getting replacement. So I guess it'll be interesting to see how much they want to charge me. Stay tuned. So the problem is not the service technician, it's the smartass parts guy. It would appear it is a waste of his time to look up my part. To bad. The owner, desk girl and service guy were nice. Maybe the owner should be made aware of this creep. Guess the other parts guy is looking it up. Sadly it takes one jerk to leave a bad taste in one's mouth for a business. The review is on the other staff. The jerk in parts get a tomato in the face. Guess owner needs to have a talk with him.

As nice and honest as you will find anywhere. Went waaay out of their way to accommodate us with a…read more"passing through" auto repair on the Interstate. They were in a position to mess with us and grossly overcharge but were fair and great to deal with. This review was started three years ago and just finished today so keep that in mind.

I went to Steve Coury Ford to trade in/buy a new truck. Their service was great, they worked with…read moremy budget and they spent hours going through their inventory to match the right truck for me as well as giving me the best price possible. I ended up getting a great Dodge Ram 09, and trading in my old Nissan Frontier it was awesome. The owner Steve was both parts hilarious and fair, and had the best possible workers advise and work with me. Steven, who was the manager who had helped me out also helped make the paperwork go very smoothly (thank goodness because I hate paperwork). He also took the time to detail my new vehicle as well as ensuring any problems or questions I had would be answered and fixed making sure I knew what they were going to do or what process they were on every step of the way. I loved the fact that they consulted me on everything because buying a car is such a big step and decision and with them making every little transition as smooth as possible you can't go wrong with this dealership. This place is more like a family run than a company run where they only care about your money and not your time or worriers. Thankful I chose to go here for one of the biggest decisions of my life.

I purchased a used vehicle here, but they failed to deliver the title within 30 days per AZ…read morestatutes. For anyone in a similar position, unable to obtain or clear the title after trade-in or purchase, know that licensed Arizona auto dealers are required by ADOT to maintain a Surety Bond. This dealership's bond provider is CNASurety. If you have an unfulfilled contract or title issue, you can file a direct financial claim for your loss against their bond (#62362754) to expedite resolution.

Prices are over book and sometimes way way over. They offer very low below book trade in value. If…read moreyou buy, they try and sell you warranty package that if used, will try and ripp you off. If you are looking for a car or truck, go to the valley.

We were in Snowflake from Yuma for the Frontier Days. We had some car trouble on the way and got…read moreour alternator replaced in Phoenix on the way. After the parade on Saturday in Snowflake, our car started acting really weird, and didn't have power. We managed to pull into Arizona Motors to ask for help. Our vehicle is not their specialty, but all of the other mechanics in town were closed for a couple of days. Kimon at the service department had compassion for us, took a look, and was able to determine that our brand new alternator was defective! He helped us find a new one and got it installed quickly, which was lucky for us, as we have to be back home as soon as possible. We sure appreciate Kimon and the mechanics at the service department that helped us get back on the road!

Had an issue with our rental car. Andrea took care of it in less than 30 minutes…read more Thank you Andrea for the excellent customer service.

Beware of theit "grounding fee" on lease buyouts. $2,000 in…read moreour case...uh I don't think so. Go to Findlay in Prescott instead.

had a great experience. Micah was very friendly and and he also helped me with my equinox that no…read moreone else was able to do before so I that.

Becky, John, Todd went way beyond what was required to find me a car that would meet my unique…read moreneeds. I am so appreciative of their assistance. I love my new workhorse SUV. thank You. Brenda.

Sales-Worked with Shane to buy Service Department- Worked…read morewith Thomas and Connor. Helpful with great attitudes, Informative and attentive. ^_^ -Bought a 23 Caddy. Have noticed a couple things, however, team was responsive. Service department informative. Will update when assessed for more ^_^

Rolled in from California on a Saturday. Been towing 7000 pound trailer and passing thru to Mesa. I…read morewanted and oil change, the time was 3:30. Quick lube had only one truck and it was not getting an oil change. Nothing else going on. I believe Shane was the one running the quick lube and was helping the customer with his diesel truck. Another employee asked what I needed and I said just an oil change as I am passing through and I do oil changes every 5000 miles. On my trip I won't make it back to California before the oil life monitor reaches 0 percent as I was already at 21 percent. He said the lube shop was closed but if Shane said ok he would take the truck over to the main shop and do it. When Shane came back in I asked him if he could do a quick oil change. He said "oh you want a quick oil change " like oil changes are major undertakings then he said nope we are closed for the day. He did ask my oil life percent which I told him and he said you have 1500 miles left. I said I don't run it out and I do changes every 5000 miles. His attitude was well to bad we are closed. The service hours for Saturday are until 5:00 pm. Seems like a service that takes roughly 30 minutes could have been completed. If this was my business I would have taken care of the customer especially since many employees were just standing around and some were tiding up. Only the one person said I'll do it if Shane says it's ok. I wish I got his name. Well Shane thanks for nothing but I will be passing through again in a few days and I will be sure to stop by and say hi to you and the service manager and if that's you then the next guy up the food chain.