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    Owens Chimney Systems

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Owens Chimney Systems

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

    Owens Chimney Systems Photos

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    Recommended Reviews - Owens Chimney Systems

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    9 years ago

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    7 years ago

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    Fireside Hearth & Home - Charlotte

    Fireside Hearth & Home - Charlotte

    (13 reviews)

    Steele Creek

    I just spoke to these people about a problem we have with our fireplace. We moved into our brand…read morenew house in the palisades 2 1/2 years ago and haven't had any problems with the fireplace until now. They quoted me $ 289.00 per visit plus parts if needed. I'm ok with service calls because things happen. I'm ok paying for a service calls, although this is a brand new house and hasn't been used that often. When I spoke to the rep about the extreme cost she said she couldn't do anything about it because it's a corporate policy. She was very polite during the conversation but regardless I ask to speak to a manager so she gave me the managers #. When I called the Mgr she said the same thing and added that they have to cover the wages of their employees plus training , this should be part of their overhead. These units sell to the public for around $3500 or so, the builder probably buys them for half of that. The mgr also mentions that they should be serviced every 1 1/2 at the same rate plus parts. So you pay a lot of money for the house with a gas fireplace that doesn't even supply heat and you have to have it service every 1 1/2 years at $289 plus parts. In 10 years that ends up being almost $900 plus parts. I pretty sure in the long run it will be less expensive to buy a different brand and replace the existing!

    Evidently the sales team doesn't return calls. Horrible service. I was told to call the salesperson…read moretwice even though I had left my contact info and what I wanted done. There is a big difference between selling and shooting fish in a barrel. Look elsewhere, I know I am.

    The Hearth Doctor

    The Hearth Doctor

    (19 reviews)

    Our technican Jon was friendly and knowledgeable. He was even willing to allow me to watch as he…read moremade the repair. He installed a new pilot and provided great explanation. He worked in a timely manner and was efficient at a fair price. Highly recommend!

    I have used The Hearth Doctor several times for minor issues and was never overly impressed however…read moredid not have the time to research for another company. Most recently, I scheduled a visit as my fireplace pilot light would not stay on and a young man from The Hearth Doctor arrived. At first he said it was a simple issue however after FaceTiming Jerry (The Owner) he concluded he could not fix the issue and Jerry would contact me yet charged me $269 for his time? Jerry did e-mail me with 2 option: 1) Replace the entire fireplace because of a bad gas control valve - 4k-12k 2) The other option was replace the control valve, assembly and add igniter along with new leads/mounting bracket - $1800 I clearly called another company to have options and I called Glenn Medeiros from Southeastern Gas Piping & Plumbing who my building uses and I should have called first and he completely fixed the issue in a matter of 2 hours for $645 which included his time! I am in television and realize the importance of reviews (good and bad) and should have done my research before calling There Hearth Doctor however given the fact that the repair amounts were astronomical, I wanted to share so you were aware before calling as I did! Glenn also does annual fireplace inspections for half the price of The Hearth Doctor who sends young men that have to FaceTime the owner for questions and still charges the full amount! Glenn shows up himself! It feels good to share when you find someone that you trust and I would never trust The Hearth Doctor after this incident! That was a savings of $1155 for the repair not to mention the fact he recommended an entire new fireplace???? and he mentioned the part needed was not made by the manufacturer any longer, well, Glenn had it on his truck?

    Owens Chimney Systems - chimneysweeps - Updated May 2026

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