great company. They told me exactly what they were going to do, helped me with insurance and great…read morepricing.

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

Worley did a great job power washing our house and cleaning our gutters. Would highly recommend…read morehim .

Worley Power Washing did a fantastic job on our home. He was very affordable and easy to work…read morewith. I recommend him if you need your house cleaned.

Veterans did a great job on my driveway, home, and deck! I would highly recommend them. Very…read moreprofessional.

I was very impressed with the work done by Hector (the crew leader) and his crew. Hector was…read moreprofessional and made sure every detail was attended to. The crew was respectful of the property, hard working and cleaned up well. They went above and beyond my expectations. Thank you for all you did. Francie P.

My crawl space looks awesome! Cesar's crew did a fantastic job: cleaned mold, installed new vents,…read moreand laid down new vapor liner. They also installed a drain next to my driveway; I don't have standing water in it any more. Cesar's team answered all my questions during the process. Cora in the office helped me with follow up questions. They are reasonably priced.

We needed the original pinewood floors in our kitchen and breakfast areas plus one long hallway…read moresanded and refinished in our nearly 100 year old home. A couple years ago, Darin came out and gave us an estimate for the same work. He measured the moisture content in the sub-flooring and beams in the crawlspace and determined that we needed to cover/seal the bare ground in the crawlspace in order to lower the moisture content in the wood. He did not charge us for that consultation. We installed the vapor barrier in the crawlspace and had him come out again and complete the job. We felt totally comfortable leaving him keys to the house while we went to the mountains for a week. He communicated with us frequently via text/pictures and Facetime. The transformation of the floors is simply amazing. The natural color finish brought out all the beautiful variations in the old one and a half inch wide pine flooring. Couldn't be more pleased.

So first off their customer service experience is absolutely amazing! Very kind and understanding…read moreand are very knowledgeable of the products they use. They are very hard working and have a great eye for detail. I would recommend them to anyone! They have years of experience and they have made my home beautiful!!

They were courteous kind. Did a great job fixing floor damage from dogs and people. Better than I…read moreimagined it could be.

Bill and his team did a fantastic job refinishing our hardwood floors. I got quotes from a few…read moredifference companies. Bill was the only one who noticed that 2 of the rooms had different wood from the rest of the house. We were wondering why the floors in those rooms looks so much less damaged from the other floors. Once Bill pointed out where the new and old wood met we could easily see the difference. Bill's recommendation of not doing those two rooms saved us a lot of money. One of the other companies who gave us a quote had noticed that one of the rooms had a different floor, but not the 2nd room. They also said they didn't recommend only doing the old floor because the sanding would be hard to stop at the board change in the floor without going over. Not only was Bill's team able to sand up to the board and not go over, he was also able to match the stain color almost perfectly so the difference between the two floors doesn't stand out. To my further amazement, Bill's team was able to carefully remove all our baseboards and reuse them after the floor had been sanded and restained. They were so careful at removing the old nails that you can't tell! Even though cutting and installing new baseboards had been part of the original invoice, since they were able to just reuse the old molding, Bill removed another almost $300 from our bill! Bill's team was very friendly, knowledgeable and showed up on time every morning. Each day they made sure to turn off all our lights, close the doors and clean up any messes and tools. They also took a lot of care in sealing off our pantry, kitchen cabinets and covering our furniture in plastic so the dust cleanup was minimal. I would highly recommend LeBeau's Hardwood Floors to anyone who wants their floors to look like new again.

A great company that did a major tree clearing on our property. Garrett and his crew go above and…read morebeyond the job to make sure you're satisfied. Hard workers that don't mess around. We will have them back to do more work in the future! Thanks Carolina Property Solutions!!!!!!

This guys are awesome. They not only are professional but also are very gentle, maintained their…read morecommitment, arrived just in time. Gave a lot of good suggestions about our future projects. They quoted just right, very much appreciated. They also provided their own kitchen sink side spray and didn't charge for it. I'd highly recommend them.

Sean replaced my towel rack and did an awesome job. He also replaces a toilet paper holder where…read morethe dry seal had been extremely damaged.He was professional, courteous and I highly recommend him for all of your handyman needs. Also, he installed my garage door opener a couple of weeks prior. Great work and customer service! He was on time and completed in a timely manner.