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Fireside Hearth & Home - Charlotte

1.1 (13 reviews)
Closed • 9:00 am - 4:00 pm

Services - Fireside Hearth & Home - Charlotte

Fireplace cleaning

Fire heating system conversion

Fire heating system inspection

7 More Services

Fire heating system installation

Fire heating system repair

Fireplace installation

Fireplace insert installation

Outdoor fireplace construction

Fireplace repair

Fireplace insert repair

Fireside Hearth & Home - Charlotte Photos

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4 years ago

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3 years ago

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1 year ago

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7 years ago

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4 years ago

We have called this business 44 times to have installation completed on three fireplaces. That should tell you all you need to know.

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3 years ago

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13 years ago

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5 years ago

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13 years ago

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9 years ago

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11 years ago

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11 years ago

Wow. Worst customer service I've ever had. Worse than the airlines. Rude, rude and rude.

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13 years ago

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Southern Fireplace and Garage Door - Update your gas logs today!

Southern Fireplace and Garage Door

(10 reviews)

Steele Creek

Wow Heather and Michelle worked magic!! Within an hour a gentlemen came and showed us where the…read morebattery pack was right before a major storm. They had every right to say we don't have any open appointments but they didn't they came right out. The customer service is top notch such caring and wonderful people! I'm so grateful!!! I can not thank Heather, Michelle and Todd enough!! Thank you for caring!!

This is a brand new home, so dealing with repeated garage door issues from the start was already…read morefrustrating. Unfortunately, the experience working with Southern Fireplace made it worse. From the original walkthrough, the main garage door did not close properly. A technician came out and "adjusted the sensors," which temporarily fixed it. A few weeks later, the smaller garage door had the same issue and required another adjustment. Then the problem returned again with the main door. The issue was eventually resolved, but only after three separate visits where they continued tightening and adjusting the sensors. While it did get fixed, it took far too long and did not feel like a thorough or proactive diagnosis, especially for a brand new home. The biggest issue, however, was my interaction with Heather. She stated that if the issue persisted after replacement, any additional work would be billable. Beyond that, her communication was extremely unprofessional. I was repeatedly talked over during the conversation, and at one point she abruptly said she had to go and rushed me off the phone. The tone was dismissive and not customer-focused at all. Frankly, based on this experience, Heather should not be in a customer-facing role. Now, we are dealing with a separate issue with our pilot light. They have already come out once, but given the prior experience, especially the way communication was handled, I have been hesitant to reach out again, even though the home is still under warranty. While the garage door issue was eventually fixed, the overall experience, particularly the lack of professionalism in communication, left a very negative impression. If you have a choice, I would recommend going somewhere else, unless you are comfortable being talked to and treated in a condescending manner by their staff.

Fireside Hearth & Home - Charlotte - fireplace - Updated May 2026

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