Front Desk : zero stars. very rude front staff and condescending over the phone. The gentlemen at the front desk needs to attend customer experience training and how to talk to patients. Billing : zero stars. My family has been going here to over 5 years and they charged us as new patients and also $60 for something called Refraction. What is that? we were told it was to get a prescription? This is the first time that they charged me for this. No one explains what it is or if you really need it. just give it to you as part of the papers to sign. Come on now really? Bad practices? Fraudulent? I don't know. Maybe Will let the insurance company and NJ Health department decide. Wait time : 1 star. First wait over 30 min. in the waiting room. Then wait again in another area for over 45min to see the doctor. While they let people who were waiting less time then you go before you to see the doctor. Doctor : 4 stars. Explains the situation, does a good exam, friendly, answers questions. The only thing that had me coming here was Dr. Trottini. But now it is time to take my entire family to another Ophthalmologist group. read more

Had a stress free check in. Reception was pleasant and they really are helpful with assistance with those first time questions. The Doctor was extremely professional, thorough and pleasant. Took her time and made a recommendation for a minor surgical procedure and suggested another doctor. I really feel that I'm in good hands and will be back for another visit. read more

Tried to call to ask a question about a posting to my report on my visit. called 4 times without a return call. my husband got a sty on his eye, when to another doctor in the practice as he needed to be treated right away. the doctor prescribed eye drops and an antibiotic. Four weeks later, he returned to the same doctor and was not the one to cut the sty and told him g back to dr Shovlin. Made an appointment for next Thursday. Just received a call back to make the appointment for 2 weeks from now. Not going back there read more

My daughter went to the Princeton office for treatment of a persistent stye. Even though she told the doctor that she had had a severe negative reaction to a steroid drop the last time she had a stye, they gave her an antibiotic ointment that included a steroid. Over the next few days she experienced extreme pain and her eye pressure skyrocketed to 3x normal pressure. Going to file a formal complaint about this practice. read more

I didn't even get to see the doctor who I was really looking forward to consulting with. I was treated very poorly by a lady in the front office. I explained I had an appointment at 2:15PM and before anything she starts ranting about the paperwork and if I filled it out. I did everything online from my understanding and tried to explain to her but she was not accepting my answer. She then asked for my ID and insurance which I pulled out to give to her but she said "I am not taking none of that until I get my paperwork". Immediately after she for someone reason took my cards anyways. I ask her, if I'm here for a consultation for LASIK why is my insurance card needed. She said to m without hesitation that I have to pay regardless if it's a consultation or not. I clarified it's for LASIK (which is generally not covered by insurance ANYWAYS but she still wasn't accepting it). So then I asked for my ID and insurance card back because I was going to go. She asked for clarification on what I meant I was going to leave and she started talking to me some more. Again I'm a very condescending rude tone. She took back her claim that my insurance was going to be charged and that I would still need my photo ID on record. I explained I would rather leave and left. read more

This office overbooks the doctors. I was required to see the doctor for a eye pressure check every 6 week, time after time the wait is over an hour. never an apology for the delay. I left without seeing a doctor the last time..... will not return. Will find another office/doctor that values my time! read more

I had used this group several years ago. Today I was reminded why I stopped using them. Since I hadn't been there in a few years, they made me fill out 7 pages as a new patient. While they were taking insurance information, the staff person stopped helping me and helped another couple at another window and left me waiting. So after spending a half hour there, they told me the doctor didn't do gas permeable contacts in this office. I told her I specifically asked when I made the appointment. Her response was that they had not made the appointment, it was a 3rd party. I responded that that 3rd party worked for them, so they are responsible. In any case I left and will never go back again. Staff is unprofessional and rude. read more

I like Dr Trotini and the staff was nice. Since their takeover the front desk staff is very rude and nasty to patients. I had one incident there and right before Christmas I had an appointment. I called up about it that morning since I never had received a reminder call. The lady that answered told me I never had an appointment because no doctors were there. I explained that 2 months before they changed the time and she then looks me up and tells me their office cancelled it a month earlier. I said I wasn't notified and she nastily tells me I was and that the day before I received a remender call. I said I didn't but why would I get a reminder call to tell me I don't have an appointment. She made no attempt to see if I wanted to reschedule and seemed annoyed she had to even talk to me. Finding a new eye doctor now. read more

Had to wait way to long for a post operative exam. The exam was 3 minutes long. My father had to wait one and a half hours before he was seen. That seems a little long. read more

I've been taking my 96yo Dad here for several years. As you can imagine, at his age, there are problems with vision and health. We can always get him in for emergencies and have never waited more than 20 minutes. The last visit was the decider on leaving a review. I was hesitant to review them previously because despite the excellent care, responsiveness, and mostly friendly & caring staff, one member of the front desk team is consistently unpleasant, rude, and abrupt. Last week Dad had sudden weird visual symptoms and was very anxious abut them. Dr. Trottini thoroughly examined him and noticed some indicators of stroke and heart risk. He sent us to the ER for tests. The ER Doctor and Neuro team were impressed. Dr Trottini is the best. read more

The people who schedule appointments are patient, pleasant and efficient. The optical assistants are professional and answer all questions. I've only seen Dr. Grabowski, and I can't imagine ever seeing anyone else for my eyesight in the future. He takes care of my eyes the way my former doctor did. (He moved away so I can no longer go to him.) Dr. Grabowski knows what he's doing and does it efficiently and very professionally. He'll take the time to explain what I need to know. I also used the dispensary for my last eyeglasses. All of the people there are very knowledgeable. GREAT PLACE!!! read more

Had 2 experiences nether of them good. First time made an appt for the opthamologist and when I showed up they had me see an optomotrist, Second time I was there for a 2 o'clock appt, Waited a half hour..nothing. Asked about the delay and was told we tell all our patients that you can wait up to an hour and a half. No apologies, no gee I'm sorry we're running a little late.......nothing. Very obnoxious would not recommend or ever go back read more